Name: Best Western Plus Waterville Grand Hotel
Address: 375 Main Street, Waterville, Maine, United States of America, Waterville, Maine, US
Price range: US$128–US$282 per night
Rating: 7.57

What guests think

At Best Western Plus Waterville Grand Hotel, travellers highlight friendly staff and a convenient location near I-95, while also noting aging common areas, inconsistent cleanliness, and facility problems including a long-closed hot tub and a worn pool area.

Rooms vary from quiet and comfortable to worn, with occasional maintenance issues such as leaks, lukewarm water, and finicky keys. Breakfast in the attached restaurant is often praised for being cooked-to-order, though choices and hours can feel limited or crowded during events. While many found service accommodating, a minority reported unwelcoming interactions or slow responses. It suits practical stopovers more than special-occasion stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site restaurant/bar and free parking are appreciated, and the indoor pool is a plus for families. However, the hot tub has been closed for years (despite listings), the pool/gym and common areas show wear, and some hallways feel cold.

Related guest reviews

2

Manda

13 Mar 2024

·

Stayed 1 night

There were people running up and down the halls shouting. The pool was absolutely cloudy and in no way should have been open. In Maine it is illegal to open a public pool without the main drain being visible. At 12:30am the fire alarm went off forcing me to bring my 2 children ages 7 and 9 to the car for a false alarm. Absolutely terrible experience.

6

Nicholas

26 Jul 2024

·

Stayed 1 night

Lobby, hallways, and room offered what was expected. The fitness center, however, is decrepit. The humidity from the adjacent pool is causing the baseboards to separate from the walls, the equipment to rust (not that any of the machines were even turned on or functioning), and paint peeling / rust stains all over the room. The one cable weight machine is so rusted it looks like it was picked out of a junkyard.

8

Walter

18 Apr 2025

·

Stayed 3 nights

Great location. Enjoyed the bar and restaurant although at times the staff needed more help. The hot tub wasn't working. I'd stay here again.

8

Francesca

6 Dec 2024

·

Stayed 1 night

The pool is a fun activity.

10

Kristin

29 Apr 2025

·

Stayed 1 night

The hotel was nice and clean, the only downside is they advertise having a hot tub but it is never open.

10

Alison

2 Nov 2025

·

Stayed 1 night

Front desk was very friendly. Hotel is clean. Parking if free and convenient. Located close to I-95 and lots of restaurants and stores. The salt water indoor pool was amazing! Great spot!

8

Jessica

2 Nov 2025

·

Stayed 2 nights

Room was clean. Breakfast was really good. Staff was all very nice and helpful. Wish the building and rooms were updated. A lot of the room towels and pool towels were thin and threadbare. Floor around the pool was very slippery even when it wasn’t wet. I feel 122 per night was pricey for what we got.

6

david

20 Jan 2024

·

Stayed 1 night

I booked this hotel because it had an indoor jacuzzi and pool. When I got to the pool, I saw the jacuzzi was covered in a tarp. I asked when it would be opened for use I was told "Oh, it's been broken for three years so never".

10

Beverly A

23 Apr 2025

·

Stayed 2 nights

A little disappointed that they advertised a hot tub but it was not open or available to use. Property could use an upgrade. Pool was missing a lot of tiles and room where pool was, was quite filthy looking. Very old furniture in the rooms.

10

Nancy

24 May 2023

·

Stayed 1 night

Real breakfast! Comfortable room! Excellent pool (a deep end that's actually deep, and long enough for decent laps)

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Cleanliness

Cleanliness is mixed: some guests found rooms and public areas clean, but many reported stained linens, hair in bathrooms, smoke or pet odors, and worn maintenance. A few also noted insects in rooms.

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6

Kenneth

13 Sept 2024

·

Stayed 1 night

Reserved a king bed room, received a full size bed. Poorly lite property, bed was OK but not comfortable, insects in room crawling around, breakfast doesn't start until 7am (most people have been at work for an hour by then).

6

Alan

4 Feb 2024

·

Stayed 1 night

There was dried urine on the underside of the toilet seat. When we pulled the bedsheets back, there were stains on them, and the wallpaper was peeling off the walls. We called the front desk and they did send someone down to change the sheets and clean the bathroom. Signs on the side door said doors would be locked at 10 PM, they stayed unlocked all night long.

2

Daniel

15 May 2023

·

Stayed 2 nights

Once inside it smelled like dog urine and cigarette smoke. The room smelled even worse. The tub had dirt and mud that had to be scrubbed before we could use it. It was so bad that we left after one night even thou we pre paid for two. Would recommend sleeping in your vehicle before staying here.

4

Ann

7 Jun 2025

·

Stayed 1 night

Hair in shower, stains on bed sheets and blanket, carpet had trash and dirt on it. Do not recommend best western. Prefer the hilton

2

Benjamin

13 Jul 2025

·

Stayed 2 nights

We left early. The room was run down and dirty. Bed was uncomfortable and sheets were dirty.

10

Marilyn

3 Nov 2025

·

Stayed 1 night

Room was fabulous, clean, well accommodated. Staff is friendly.

4

Doreen

11 Aug 2024

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Stayed 1 night

The bartender/waitress in the restaurant was awesome. The person who checked us in was grumpy. The room was dirty - the carpet was wet, and the shower walls were moldy. The bathroom floor was slimy.

4

Lana

9 Aug 2025

·

Stayed 1 night

I found staff to be unwelcoming. I asked for dining recs in area where i can go with my pup and was told tonjust call around. The room was dirty. I found someones deodorant and other garbage behind a nighstand. I would never stay here again!

6

ROBERT

28 Apr 2025

·

Stayed 1 night

Our room smelled like Urine and we were woken up to ants crawling on us during the middle of the night in our bed. We have stayed at this hotel several times and appears it is slowly declining in quality. We paid $170.00 for 1 night and at BEST received a $85.00 a night room/stay. Seems like there are a lot of homeless people being boarded there. A lot of people out in the parking lot hanging around and sitting in cars as people come and go.

10

Eliot

8 Jun 2025

·

Stayed 2 nights

Clean and comfortable

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Rooms

Rooms range from quiet and comfortable to dated and worn, with variable bed and pillow comfort. Guests also mentioned occasional hallway/event noise and some smaller rooms; Wi-Fi was fast in at least one stay.

Related guest reviews

8

Daniel

11 Aug 2024

·

Stayed 1 night

Room is dated but very quiet and clean . Strong smell of carpet fresh in room and hallways . The included breakfast was very nice . Choice of 3 combinations meals including juice , bacon , sausage, toast , home fries and eggs. Check in and out was easy .

10

Lela

7 Mar 2025

·

Stayed 3 nights

I stayed here with my family to xx ski at Quarry Roads. The stay was very pleasant! The kids enjoyed the pool very much and the breakfast was great, and the staff was lovely. The beds were comfortable and wifi was fast.

8

Lisbeth

26 Aug 2025

·

Stayed 1 night

Room was a bit small there is no vanity in the bathroom the floor in the shower the whole floor gets wet

8

Hugh

7 Oct 2025

·

Stayed 1 night

With the interstate next door, I didn't hear a thing

8

Janet

21 Oct 2025

·

Stayed 1 night

The mattress probably is needing to be replaced

6

Nancy

2 Jun 2024

·

Stayed 2 nights

The room was average, bed uncomfortable. Plumbing poor, sink slow to drain.

8

Barry

15 Jul 2025

·

Stayed 1 night

Hotel was decent. The hallways and elevator need upgrading. Front lobby are alright but needs upgrading. Actual room was fine, bed and bathroom were fine.

10

Shawn

28 Sept 2025

·

Stayed 1 night

Comfortable room.

8

Angela

10 Oct 2025

·

Stayed 1 night

Convenient location to I95. A function was going on at the hotel and it was very loud in the lobby. There were kids playing in the hallway. Room was comfortable and room spacious enough.

8

Wayne

25 Mar 2023

·

Stayed 4 nights

I was pleased with my stay. What they can improve upon is to replace their current very thin washcloths with thicker ones. The current ones don't hold/absorb shower gel or water very well. The pillows are very small, too small for a king size bed. A nearby hotel, where I've stayed, has large, more luxurious pillows.

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Service

Many guests describe the staff as friendly, helpful, and accommodating at check-in and during breakfast. However, some reported unwelcoming interactions, poor follow-up, or housekeeping entering before checkout.

Related guest reviews

2

Martha

30 Sept 2024

·

Stayed 1 night

The from desk staff at this Best Western were friendly, polite and helpful. The facility was so bad I checked back out immediately. The room smelled so terrible it wasn’t possible to spend the night there. The receptionist offered me a different room, but that one smelled just as bad. I’ve never had a problem with a Best Western property before. I’ve found them to be clean, safe and comfortable. This room smelled so bad it wasn’t possible to spend the night in it.

4

KACY

28 Apr 2025

·

Stayed 1 night

Sunday morning we walked to our truck to put bags in it and came back in to hang out for a bit before leaving. When we got back to our room it was already being cleaned. We didnt check out and still had our key cards. Warning if you leave your room unattended Sunday morning it will be cleaned ragardless if they know if you are returning or not.

10

Raymond

30 Jul 2025

·

Stayed 1 night

Had a great stay. The employees were awesome

10

Athena

2 Jan 2026

·

Stayed 1 night

Front desk attendant was friendly. Our room was clean, comfy king size bed. Easy highway access, shopping and restaurants in the area

10

Kelly

2 Aug 2025

·

Stayed 1 night

convenient location very clean hotel and the staff is very friendly and helpful

8

Raymond

18 Aug 2025

·

Stayed 1 night

Everything was great with the exception of the rude woman at the front desk.

8

Jill

1 Oct 2024

·

Stayed 4 nights

Staff was very helpful and polite with any questions or needs that we had. We arrived a day early, they had a room available and kept us in the same room for our entire stay of 5 days. I would recommend. J. Schaut

10

Ronald

21 May 2025

·

Stayed 1 night

Staff are friendly and accommodating. Desk staff went out of their way to iron out reservation issues. Breakfast service is a wonderful change from continental self-service.

4

BRUCE

15 Sept 2025

·

Stayed 1 night

No hot water for a shower and TV remote did not operate. Waited 20 minutes for water to turn hot and never did. Hotel desk personnel told me the manager would call me and I have never received a call.

10

Lisa

8 May 2025

·

Stayed 1 night

Service was absolutely the best! The room was very clean with a mattress that was super comfortable! 12 pm standard check out time was welcome after a night out. The included breakfast was served by wonderful staff an amazingly fast!!! I strongly recommend this location.

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Location

Easy access off I-95 and close to shopping, dining, Colby College, and local venues; several found it quiet despite the interstate. A few guests felt uneasy around certain entrances or the rear parking area.

Related guest reviews

10

Mel

7 Aug 2024

·

Stayed 4 nights

Quiet and safe location just off the interstate offering clean comfortable rooms with breakfast options included making our stay relaxed as needed with fantastic friendly staff

8

Lisa

15 May 2023

·

Stayed 1 night

I booked a last minute room as I was there for my daughter's lacrosse tournament. Rate was a little high, but I wanted to stay near her so we could spend some time together in between games. Conveniently located, and I enjoyed my stay.

8

julie

13 Aug 2025

·

Stayed 1 night

Convenient to Opera House

10

Loran

23 Jul 2024

·

Stayed 1 night

Great location. Convenient to highway and shopping.

10

Athena

2 Jan 2026

·

Stayed 1 night

Front desk attendant was friendly. Our room was clean, comfy king size bed. Easy highway access, shopping and restaurants in the area

8

Hugh

7 Oct 2025

·

Stayed 1 night

With the interstate next door, I didn't hear a thing

10

Michelle

15 Sept 2024

·

Stayed 1 night

Location was very convenient right off I95. Plenty of parking space for our large trailer. Staff was friendly. Grounds were lovely. Hotel was clean and comfortable. Pet friendly. No concerns about safety while out walking around the shopping area. Fresh cooked breakfast was a bonus on top as well as the friendly waitstaff. Would definitely stay here again.

10

Alison

2 Nov 2025

·

Stayed 1 night

Front desk was very friendly. Hotel is clean. Parking if free and convenient. Located close to I-95 and lots of restaurants and stores. The salt water indoor pool was amazing! Great spot!

8

John

5 Aug 2024

·

Stayed 1 night

I liked the layout and the sit down breakfast. The staff was very accommodating. Lastly, I liked the location, right off of I-95!

8

Angela

10 Oct 2025

·

Stayed 1 night

Convenient location to I95. A function was going on at the hotel and it was very loud in the lobby. There were kids playing in the hallway. Room was comfortable and room spacious enough.

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Dining

Cooked-to-order breakfast in the attached restaurant is frequently praised for quality and service. Occasional complaints cite limited choices, timing, crowding during events, or uneven dinner quality.

Related guest reviews

10

Michele

8 Sept 2025

·

Stayed 1 night

Very pleasant staff. Liked the idea of a sit down breakfast rather than continental style.

10

Richard

12 Nov 2024

·

Stayed 1 night

Great hotel option for Waterville. With a free, real breakfast included in the restaurant attached to the hotel!

8

Daniel

11 Aug 2024

·

Stayed 1 night

Room is dated but very quiet and clean . Strong smell of carpet fresh in room and hallways . The included breakfast was very nice . Choice of 3 combinations meals including juice , bacon , sausage, toast , home fries and eggs. Check in and out was easy .

8

Walter

18 Apr 2025

·

Stayed 3 nights

Great location. Enjoyed the bar and restaurant although at times the staff needed more help. The hot tub wasn't working. I'd stay here again.

10

Dayton

17 Oct 2024

·

Stayed 1 night

The entire staff was friendly, responsive, and efficient. Our guest room was clean. The mattresses were very comfortable, and the bedding was soft, fluffy, and wonderfully cozy; we enjoyed the beds immensely. Our overnight hours were very, very quiet; this included very quiet hallways and a quiet heating/cooling unit in our guest room. In the morning, the included breakfast was tasty and enjoyable (there were only three choices, but they were good choices, so no complaints from us). The swimming pool was VERY clean, and the water was warm and inviting; my sons LOVED the pool. :-) We would absolutely stay here again !!

10

Nancy

22 Jun 2023

·

Stayed 2 nights

I was treated very well by the staff and I especially loved the two gentlemen who served me breakfast one morning.

8

David

16 Jun 2024

·

Stayed 1 night

The room was fine and clean. The best aspect of our stay was the served breakfast. Very decent and the staff pleasant. I would go back for that alone!

10

Pat

27 Sept 2025

·

Stayed 1 night

Best breakfast included

8

Susan

11 Aug 2024

·

Stayed 1 night

Property was in a great location,staff friendly service was good. Only problem we had was the food in there restaurant was not good for an evening meal we expected better.

10

Pat

1 Oct 2025

·

Stayed 2 nights

Very helpful staff and a wonderful breakfast included.

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Month	Average price
January	US$100
February	US$117
March	US$102
April	US$118
May	US$135
June	US$131
July	US$162
September	US$137
October	US$155
November	US$113
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $176	19 $179
20 $128	21 $128	22 $128	23 $128	24 $128	25 $282	26
27 $139	28 $141	29 $128	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $142	2 $157	3 $157
4 $128	5 $128	6 $128	7 $142	8 $139	9 $157	10 $157
11 $139	12 $139	13 $139	14 $139	15 $142	16 $160	17 $158
18 $139	19 $139	20 $142	21 $142	22 $142	23 $157	24 $160
25 $129	26 $133	27 $129	28 $133	29 $129	30 $133	31 $133

Best Western Plus Waterville Grand Hotel

Prices for Best Western Plus Waterville Grand Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews of Best Western Plus Waterville Grand Hotel

Who stays here?

What guests think

Property policies

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FAQs about Best Western Plus Waterville Grand Hotel

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