Name: DoubleTree by Hilton Ann Arbor North
Address: 3600 Plymouth Road, Glacier Highlands, Ann Arbor, Michigan, United States of America, Ann Arbor, Washtenaw County, US
Price range: US$133–US$443 per night
Rating: 8.18

What guests think

At DoubleTree by Hilton Ann Arbor North, travellers highlight a convenient location near U of M and generally clean, comfortable rooms, while noting periodic renovation work that has caused noticeable tar or gasoline odors in common areas.

Many reviews praise friendly, accommodating staff and smooth check-in, though others cite inconsistent service, unhelpful responses, or housekeeping missed despite requests. Rooms are serviceable but sometimes small or dated, with occasional issues like weak A/C, TV problems, worn carpets, dim lighting, or missing features such as a closet. On-site dining and the bar are convenient, yet breakfast and lobby coffee are frequently viewed as pricey or average, and service can feel overwhelmed at busy times. Expect a convenient stay with friendly touches but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub were often closed or out of order, and some areas like elevators and parking show wear. The property offers a bar/restaurant, and ongoing renovations have occasionally affected parts of the stay.

Related guest reviews

8

Megan

8 Jun 2025

·

Stayed 2 nights

Rooms were clean and comfortable. Pool area is dated and hot tub wasn’t working during our stay.

8

Bradley T

21 Sept 2025

·

Stayed 1 night

Convenient location. Rooms could be updated and the parking lot needs repair

6

Stephen

12 Apr 2025

·

Stayed 1 night

Coffee very expensive! Hot tub out of order again

2

Kim

22 Oct 2023

·

Stayed 1 night

Booked room for relaxing night for me and my husband for pool and watching the football game. Checked in and was told to virtually check in. Called the front desk to find out how late the pool was open and they informed me that it was under construction (even though that was my filtered search “pool”. We thought how nice it was to have a restaurant/bar at the hotel and the male bartender was so rude. We left and watched the game at another restaurant. Came back to the hotel after the game to relax and watch tv, and 4x’s had young hockey players knocking on our doors and ditching - not relaxing or worth our money and time. Disappointed 😤

8

Jon

11 Aug 2023

·

Stayed 1 night

Property is old. Elevator is old and slow

10

Shannon

2 Apr 2023

·

Staff was friendly, rooms were clean and comfortable, easy to park and navigate. The hot tub was down for maintenance but we will be happy to try again next year!

6

Vicki

11 Aug 2025

·

Stayed 1 night

Hotel rooms are decent but older. Construction on hotel property. Pricey for what you get.

10

Katerie

27 Apr 2025

·

Stayed 1 night

We arrived late and check-in was quick and easy. Staff very friendly. Overall the rooms are dated and bathrooms need an update, but for the price you can't beat all the amenities (pool, fitness, bar) and the location near the highway.

8

Ann

27 Nov 2023

·

Stayed 1 night

The staff was friendly and the beds were comfortable, but the towel rack fell off the wall and the shower handles were lose and the pol was being renovated so we couldn’t use it.

8

Michael

27 Nov 2023

·

Stayed 2 nights

Breakfast was excellent. Bar was nice and service was very good. . Grounds outside parking had excessive litter, probably from the adjacent highway. Wind was blowing garbage around the parking lot. Not a good look, but especially considering the price.

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Cleanliness

Many guests report clean rooms, but several mention stained or dirty carpets, unpleasant odors, and inconsistent housekeeping with missed or superficial service.

Related guest reviews

6

Armand

14 May 2024

·

Stayed 2 nights

Physical makeup of the property was a bit confusing. Initially the 1st two room options were not clean and fresh. We had to change 2x. Staff was nice all around.

4

Bertha

19 Aug 2024

·

Stayed 2 nights

I had stayed at this hotel on many occasions. Unfortunately, the hotel is in very bad shape. The carpets are dirty, one elevator does not work and the other one is always busy and makes a noise as if it is going to stop working any moment. The cleaning services is awful. They only made the beds but did not clean the bathroom or vacuum the carpet. They left the dirty towels on the bathroom floor. For the night price we payed for this hotel they don’t even have a complimentary bottle of water. At checkout the lady had walked out of the front desk and a gentleman tried to find her while we wait. So sad that this used to be a favorite hotel but the quality has gone down.

10

Danielle

21 Oct 2025

·

Stayed 2 nights

Super clean room and friendly staff!

6

Kate

17 Feb 2024

·

Stayed 1 night

I would have rated this higher, but the cleaning staff did not come to our room even though we were out all day. So we returned for our second night, and had no clean towels, no tissues, no coffee, very little toilet paper, and unmade beds. We saw the cleaning staff in the hallway when we left in the morning, and again later in the afternoon. There was no reason they could not have cleaned our room or at least replenished our supplies.

2

Carrie

25 Jun 2025

·

Stayed 1 night

They were tearing the roof when we arrived and the smell was horrible. Also the property was not that clean garbage in stairwells, parking lot. We would not stay again. Front desk staff upon check in where terribly rude when we inquired about the smell. We were glad we only stayed 1 night would not have stayed longer

2

Cool

25 Jan 2024

·

Stayed 1 night

It looked like it need a good cleaning and it smell bad

4

Patricia

8 Oct 2023

·

Stayed 1 night

The room wasn’t ready at 4:30 so we left and returned unfortunately I would have waited even longer because the carpet was so stained it was probably the worst I’ve ever seen. It felt like it needed to be replaced and the common areas had carnage and leaves blown in and just looked horrible There was carpet that was covered in cardboard perhaps a leak. The entire place needed a refresh

2

Stephania

15 Mar 2024

·

Stayed 1 night

Staff was 5 stars—super nice. Everything else was a mess. Blood on sheets, blood on hairdryer bag (how?) mirror falling off the wall, a toilet designed for a kindergartner.. overall very nasty for a double tree

4

Jitendra

28 Aug 2023

·

Stayed 4 nights

Our room felt damp and had a musty smell. Not sure if it is the humidity in Ann Arbor or something else. Otherwise the facilities are good. Everything worked and room was clean.

10

Darcie

30 Jun 2025

·

Stayed 1 night

Stayed only one night for my grandson's basketball tournament. Beds were so comfortable!!! Hotel and room was very clean. Staff were very helpful.We will definitely stay again.

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Rooms

Guests often find the rooms comfortable and quiet, but many note dated decor and small or cramped bathrooms. Some report issues such as weak A/C or thermostats, TV problems, dim lighting, or missing features like a closet.

Related guest reviews

8

Ian

30 Mar 2025

·

Stayed 2 nights

I liked the quiet atmosphere. The room was very quiet and we were able to sleep really well.

4

Kim

6 Jan 2025

·

Stayed 1 night

Very upset that tv kept freezing uup during the biggest Detroit Lions game of season. Was told i could come watch in lobby..no..i paid for a room.

6

Jordan Smith

3 Jul 2023

·

Stayed 1 night

The room & staff were great. But my A/C didn’t work which made the night kind of miserable

6

Vicki

5 Oct 2024

·

Stayed 1 night

Thermostat in room didn’t work, room hot. Room was older and in need of refurbishment.

6

Larry

21 Sept 2025

·

Stayed 1 night

Bathroom way to small. The toilet height is children size.....seriously have executive mgmt sit down on one of them and tell me that is comfortable.....ridiculous! No fan in bathroom...really!@$^.....BTW the famous chocolate cookies at check in were warm mush.....heated soggy dough.....not crispy like the last Doubletree I stayed in Bay City, MI

8

Nicole

13 Jul 2025

·

Stayed 1 night

We enjoyed our stay and the comfortable sleep.

4

tamara

23 Aug 2025

·

Stayed 5 nights

Just average. No closet in our room. The refrigerator froze all of our food because the door for the freezer was missing and the buffet was not worth the money. We requested the room to be cleaned for just one of the days during our stay and beds were thrown together. Overall nothing was a big deal but just not what I expected for a Hilton.

6

Donna

17 Nov 2024

·

Stayed 1 night

Last night, my husband and I were ready to relax and watch a movie on Netflix. But the hotel doesn't carry Netflix. We would have had to log into our own account. Well, I don't take my passwords on vacation with me. The room was not cheap. But it seems short-sighted and cheap of the hotel to not offer an easy-to-find movie channel. come on ....

4

Courtney

21 Sept 2024

·

Stayed 2 nights

Our room was exceptionally tiny. Including the bathroom. My 14 year old daughter bought some sodas from downstairs and the man that waited on her wouldn’t give her change when she paid in cash for the sodas. While walking on the sidewalk of the hotel at night, my daughters and I observed a man in a first floor room with his curtains wide open, watching pornographic videos on his laptop at the desk. Overall not a great stay.

10

Guat Tham

12 Nov 2024

·

Stayed 2 nights

The double tree cookies are the best! The room is a bit dim and there is no way to put the plug into the entries below the lamps

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Service

Many guests commend friendly, helpful staff and quick check-in, but others cite inconsistent or rude interactions, unhelpful responses, missed housekeeping requests, and occasional key or operational mix-ups during busy times.

Related guest reviews

10

abbey

22 Jan 2024

·

Stayed 2 nights

the staff was excellent, the front desk staff were friendly and caring.

2

Belen

27 Dec 2022

·

Stayed 1 night

The man who checked us in was very rude and condescending to us. We waited as he helped the person in front of us and was very polite and offered a complimentary cookie given to everyone at check-in, however, once it was our turn to talk to him, it was as if I were witnessing Jekyll and Hyde. Once attaining our room keys, we proceeded to our room where the air conditioner was blasting and the buttons on the heater were broken so we called the front desk of which another man answered the phone who after lengthy conversation of what was wrong, came to our room to fix the issue. Once in the room, he started bickering with my mother who suggested they put a note on the air conditioner to show that there is a different place to adjust everything. Where a suggestion was given and could\'ve been taken as a "I will suggest that", he instead decided to tell us that people should just have the common sense to look around and see that there\'s the thermostat on the wall. This led to us feeling insulted by this employee and he left with an attitude from our room. Needless to say, there are other hotels in Ann Arbor that are much nicer and for the same price on Hotels.com. So, avoid this place for the terrible customer service that you will receive and save yourself the trouble of dealing with angry men who feel the need to take their stress out on guests.

2

Birthe

6 May 2025

·

Stayed 5 nights

This property is overall not in great shape. Understaffed on one of the busiest weekends. Front desk staffed by the most rude person ever. Tried to make a change for my reservation before check-in, within the allowed timeframe but was repeatedly put on hold, call was dropped, was promised a call back that never happened. Manager at front desk unfriendly, not knowledgeable and plain rude throughout the stay. Ended up leaving early (which I tried to change before check-in), no refund, paid for theee rooms and two nights extra. Never again!

6

Elizabeth Sluiter

28 Apr 2024

·

Stayed 2 nights

Main reason for the overall lower score was on our first night we were on bed at around 11:00 at night when someone walked into our room! Their room key let them into our room! It was a real shock to both her and us. We called the front desk and were told a large group had just checked in and there had been a mixup in room keys.

10

Melissa

28 Sept 2025

·

Stayed 1 night

We had a great one night stay for a concert. Hotel staff were friendly and hotel was clean and convenient for our stay.

10

James

30 Sept 2023

·

Stayed 1 night

Great stay, easy access to our meeting location. Friendly staff, very accommodating.

10

Robert

17 Dec 2025

·

Stayed 2 nights

Friendliest staff ever! Bar and restaurant excellent also, very reasonable. Stay here!

10

Precious

31 Jul 2024

·

Stayed 1 night

This property was quiet, clean, comfortable and updated. It's conveniently located less than 10 mins from University of Michigan's North Campus. Staff was friendly and attentive.

2

Steven

13 Jul 2025

·

Stayed 3 nights

We stayed in the hotel 3 nights. The staff was not helpful at all. The lobby smelled of gasoline because of roofing work. I asked for my room to be cleaned one out of the 3 days. On that day, we came back at noon and saw that the roon was not clean. The cleaning cart was just 2 rooms away. So we left and came back at 4 pm and still the room was not cleaned. When i called the front desk, i was told that occupied rooms would get cleaned at the end of the shift. I said when is that? The guy said it's 5 pm. I said i was never told that and of all the hotels i stayed at, that's never been the case. For the fumes that were making me dizzy and afraid to eat at the onsite restaurant for breakfast, and the lack of room cleaning, can you give me a hotel credit? The guy said take it up with expedia because you booked with them. Not helpful. Then i went downstairs later to get some wash cloths and garbage bags. I asked for coffee from the coffee dispenser. Can you believe it's $3 and the guy said we don't offer complimentary coffee here. Hello! You want a bad review instead, I asked. The guy asked for my room number and looked away. I told him it'd be such a small gesture. He ignored me. There needs to be better customer service here.

10

Kenneth

1 Dec 2022

·

Stayed 1 night

Wife had surgery at U of M Ann Arbor and I called asking for ground floor close to room, they provide a room at the end of the hall not 50 feet from my parking spot. It’s often the little things that mean so much to a customer. Room was clean and updated and the staff was truly helpful ( not just saying that because of the warm chocolate chip cookies they gave me at check in) Price was very good however I did discover that if your stay is related to family members treatment at U of M and you book through hotel directly there is a sizable discount available. Again staff couldn’t have treated us any better and i would recommend it highly.

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Location

Widely described as convenient to the highway and University of Michigan (including the hospital and North Campus), with easy access and parking. Some note it’s a bit out of town but well suited for campus visits and quick stopovers.

Related guest reviews

8

Bradley T

21 Sept 2025

·

Stayed 1 night

Convenient location. Rooms could be updated and the parking lot needs repair

10

Michael

25 Feb 2025

·

Stayed 2 nights

Close to U of M hospital

10

George

23 Jun 2024

·

Stayed 2 nights

Convenient to U of M and my son’s home.

8

Vicki

28 Jun 2024

·

Stayed 1 night

Easy, fast check in, room was clean, grocery stores nearby, ample parking

6

Curt

12 Jul 2025

·

Stayed 1 night

Location was excellent for a U of M visit. Not the best Hilton brand hotel I've been too - bit below average for the brand. There was a strong odor from either an adhesive or petroleum product in the hallway. It smelled like an auto repair shop. I am not sure if the hotel was being renovated or repairing a mechanical problem. Hopefully it was addressed and is no longer an issue.

10

Linda

18 Jul 2023

·

Stayed 3 nights

The staff were helpful and friendly. The room was clean and spacious. The hotel is located very close to the highway, so it was convenient to get to other places we had to go.

10

Kevin

24 Jul 2023

·

Stayed 1 night

I liked how close it was to freeways.

10

Precious

31 Jul 2024

·

Stayed 1 night

This property was quiet, clean, comfortable and updated. It's conveniently located less than 10 mins from University of Michigan's North Campus. Staff was friendly and attentive.

10

Lilly

17 Nov 2024

·

Stayed 3 nights

Great hotel in a great location

8

Howard

7 Oct 2023

·

Stayed 1 night

Enjoyable convenient option for North Campus. A bit dated but maintained perfectly well.

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Dining

The on-site bar and restaurant are convenient with several positive remarks, but many consider breakfast and lobby coffee overpriced and the buffet average, with service sometimes overwhelmed. A few praised breakfast, while bar hours disappointed some.

Related guest reviews

10

Matt

1 Sept 2024

·

Stayed 3 nights

Must be a good place if Wake Forest and Oregon State athletic teams used it. Enjoyed the whole lroperty. My only complaint is the bar closed earlier than I'd have liked.

10

Elizabeth

18 Aug 2025

·

Stayed 3 nights

Clean, quiet and comfortable- What more does one need? The only complaint is the high price of their buffet breakfast. Other than that, it’s great for the price.

4

Rob

22 Jun 2025

·

Stayed 3 nights

Front desk was very friendly and helpful, and the room was fine. The rest of the stay was not great. They were doing work on the roof (tarring?), and the whole first floor smelled awful, like petroleum vapor. They oddly charged $3 a cup for the lobby coffee, and their breakfast buffet service was overwhelmed - we finished our food before the waitress brought coffee. We’ve stayed here a few times, and each time we’ve thought it was at best average or poor. The other DoubleTree’s have been great, so this still surprises us. We won’t be staying here again, we’ll try other options in the area.

4

tamara

23 Aug 2025

·

Stayed 5 nights

Just average. No closet in our room. The refrigerator froze all of our food because the door for the freezer was missing and the buffet was not worth the money. We requested the room to be cleaned for just one of the days during our stay and beds were thrown together. Overall nothing was a big deal but just not what I expected for a Hilton.

6

Tonya

28 Mar 2024

·

Stayed 3 nights

Should have a better menu at the restaurant

10

Robert

17 Dec 2025

·

Stayed 2 nights

Friendliest staff ever! Bar and restaurant excellent also, very reasonable. Stay here!

10

Liseth

15 Mar 2025

·

Stayed 1 night

Easy to get in and out. Clean and great breakfast!

6

Ginikachi

27 Jun 2025

·

Stayed 2 nights

I didn’t like that there’s payment for EVERYTHING. The fact that there was no complementary breakfast after paying for the room every night, that was not fair.

8

Jessica

1 Jan 2023

·

Loved this hotel! Was skeptical after reading the bad reviews, but glad I ended up booking a room. Little pricey for what you get, but overall it was good. The hot water didn’t get very hot & the items at the little store they have are way over priced. Also, paying for a coffee seems like something that should be free with your stay.

8

Michael

27 Nov 2023

·

Stayed 2 nights

Breakfast was excellent. Bar was nice and service was very good. . Grounds outside parking had excessive litter, probably from the adjacent highway. Wind was blowing garbage around the parking lot. Not a good look, but especially considering the price.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$124
February	US$122
March	US$123
April	US$150
May	US$178
June	US$165
July	US$222
August	US$230
September	US$199
October	US$198
November	US$171
December	US$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $216	17 $179	18 $313	19 $314
20 $155	21 $161	22 $160	23 $180	24 $184	25 $443	26 $403
27 $146	28 $144	29 $145	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $178	2 $226	3 $168
4 $137	5 $140	6 $142	7 $134	8 $143	9 $165	10 $150
11 $141	12 $150	13 $148	14 $180	15 $188	16	17
18 $174	19 $185	20 $192	21 $197	22 $205	23	24
25 $159	26 $155	27 $156	28 $141	29 $133	30	31

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed with Sofa Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub (Mobility)

Suite, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility)

Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about DoubleTree by Hilton Ann Arbor North

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Prices for upcoming dates