Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG

Facilities feedback is mixed: several guests cite a cold or dirty pool, an intermittently broken elevator, and recurring TV or cable issues; others note a decent-sized pool and an on-site bar, though it was not always open. Parking is generally easy, with occasional reports of limited space.

Cleanliness is inconsistent. While many found rooms clean, repeated reports mention sticky or dirty floors, musty or mildew odors, stained or worn surfaces, and occasional pests or smoke odors.

Rooms are generally spacious and comfortable, with large suites that work well for families. Decor and carpets can feel dated or worn, and a few guests reported noise from neighboring rooms or outdoor areas.

Service is often friendly, accommodating, and proactive, with staff assisting with early check-ins and lost items. However, some guests experienced check-in system problems, poor communication, or requests that were not addressed.

Location is convenient for the University of Michigan, The Big House, and dining, with easy access to highways and downtown. A few guests found property access confusing or inconvenient due to construction or signage.

Dining is inconsistent: breakfast is typically not included, quality can feel mediocre for the price, and billing or explanation issues were reported. Some guests enjoyed hot options and a good bartender, though the bar or food service was occasionally closed.