Candlewood Suites Eagan - Mall of America Area by IHG

The grill and outdoor fireplace tucked in the center of the property was, by far, one of the rarest and coolest amenities our family has come across throughout our years of travel. Well done :)

Clean hotel and room. Staff was friendly. Pool area nice and clean. We loved it here and will come again!

Great stay for our short family get away! Nice pool, hit tub and work out area as well!

Super clean room/amenities, check in went very smooth and customer service was phenomenal, and the pool/hot tub area was very nice. Definitely recommend and would stay again.

The Pool area stayed open until midnight, good for those who check's in late and just wanna chill in the Hot Tub or even take a swim.

The stay was not good. Pool and hot tub was not open. To much renovation going on during our family vacation.

Looked clean and nice, was upset that there was construction and was unable to use the pool and hot tub. Would of expected hotel would of let me know this information.

It was extremely dirty in the general area. The pool was disgusting and we were unable to use it the entire weekend. Outside exit door was dirty with junk everywhere

Facility is updated. Very clean rooms. Helpful and friendly staff. Free laundry facilities for guests and free, available parking. Safe area. We enjoyed exploring Eagan and nearby Burnsville. Lots of good restaurants to choose from. We return there without hesitation.

The staff was very helpful every time we needed something. Rooms were clean and the pool was nice. One thing to note is that since they were remodeled after becoming Candlewood, the queen studio suites no longer have the sofa bed. So... if you see that on the website, they no longer have it. I can't speak for the other rooms, but that is what the manager said about the queen studio suites. He gave us lots of extra blankets and pillows. The suite was nice and had a couple of pots and pans as well as dishware and silverware. We used the stove one night and it worked well. I really recommend this place and would certainly stay there again.

Where do I start our stay was good but the room was filthy pet hair on the floor and furniture no pots and pans we had to go to the front desk and request for them silverware dirty just poor attention to details. When we were packing up to leave there were a couple work trucks backed in to parking spaces backwards and you couldn’t get the cart by you had to go off the curb luckily no vehicle was parked next to the truck!!

Clean hotel and room. Staff was friendly. Pool area nice and clean. We loved it here and will come again!

Everything about the property was excellent. The room and lobby itself were clean and stocked up. The only reason I did not give it 5 stars is because the TV was broken, the cups were dirty and we didn’t have anything to wash them. Overall it was a good stay, quiet and we got a good nights sleep.

Super clean room/amenities, check in went very smooth and customer service was phenomenal, and the pool/hot tub area was very nice. Definitely recommend and would stay again.

Really liked the looks and design! Very clean all over!

It was extremely dirty in the general area. The pool was disgusting and we were unable to use it the entire weekend. Outside exit door was dirty with junk everywhere

Facility is updated. Very clean rooms. Helpful and friendly staff. Free laundry facilities for guests and free, available parking. Safe area. We enjoyed exploring Eagan and nearby Burnsville. Lots of good restaurants to choose from. We return there without hesitation.

Very clean and professional

This hotel was undergoing renovation. We entered a lobby under construction, filled with noise and construction dust. With some effort we did get attention from an employee who was very rude and blamed us for not knowing that renovation was taking place. The room was adequate but dirty from past guests.

Very clean and spacious rooms. Professional staff

Everything about the property was excellent. The room and lobby itself were clean and stocked up. The only reason I did not give it 5 stars is because the TV was broken, the cups were dirty and we didn’t have anything to wash them. Overall it was a good stay, quiet and we got a good nights sleep.

My family and I stayed here for a short spring break trip. The room worked perfect for us. Plenty of room for 5 of us. The kitchen was great with everything we needed to make meals. Plenty of restaurants near by and easy access to Mall of America.

Coffee machine down, laundry machines out of order, window in room did not seal so cold air blew in and made outside noise extremely audible

Hopefully it was just our room and is not typical - there is very loud, intermittent mechanical noise from a pump or something and also a fan of some type. Worse in the morning and wakes you up. Also the toilet needs a new flapper and fill valve - does not seal until we took toilet tank lid off and manually close. This means the toilet tries to fill until you stop it. Shower spray arm does not hold and keeps dropping down into the tub. Other than that the room is large and clean. Desk staff were very nice.Would not stay here again though.

Fantastic hotel offering really nice rooms with all the amenities you could ask for. Lovely comfortable bed and a great refreshing shower.

We were on the 2nd floor and heard pipes clamoring loudly several times. Beds were way too firm and there needs to be more signage for pool hours.

The room was beautifully done and the bed was so comfortable. It will be my go to hotel in the cities from now on!

Every clean hotel, friendly staff. The suite was clean and spacious. The only issues I had was the low water pressure in the shower and the air conditioner was extremely loud and rattled when turned on so we had to keep the heater on.

Nice hotel. We really enjoyed the large room with two bedrooms and a large kitchen living quarters! The pool area was nice and the hotel was payed out nice. Hotel does need to fix their fire alarm system that went off randomly.

Staff checked us in early even though she had to move some things around to accommodate us. The suite is large and comfortable, though aging, with duct tape holding some of the baseboard in place for example. The small kitchen would be a nice benefit if we werestaying longer.

The rear hotel key entrance did not latch when closed-security risk. The room deadbolt would not latch-security risk. The pillows were hard & lumpy. In nicer hotels, you often have a feather pillow option. Loud party in main area of lobby later at night. Loud kids running up & down the halls late at night uncontrolled. Fire alarm went off in the middle of the night for no reason. Parking lot entrance door key entry was not working one evening & half of the hotel had no electricity. There were not any drink machines or provisions to purchase water or soda or snacks. Trash & laundry in the halls because they do not service rooms unless you ask for it. Hotel switchboard must not be staffed at night-could not connect with hotel due to very late arrival caused by airline delays. Had to show up at hotel at 4AM to find out if we could get in or not. Hotel not ready for prime time. Hotel manager refused to refund charges when we had to check out early for family emergency brain surgery & follow up. In fact, the hotel charged an extra $244 incorrectly which they said they reversed but which has not shown up in my credit card statement. The room was OK because everything was new. All in all very dissappointed with accomodations. I really do not expect to hear from anyone but I doubt I will ever stay in Candlewood Suites again. Very disappointed with IHG.

Super clean room/amenities, check in went very smooth and customer service was phenomenal, and the pool/hot tub area was very nice. Definitely recommend and would stay again.

Our room wasn't ready at check-in time. We had to wait 1 1/2 hours for our room & found out the pool, actually the entire hotel is under renovations so obviously couldn't use the pool.

We arrived early and staff was very accommodating! It was very convenient to get to our concert and many local options to dine.

Upon arrival we were told that the hot tub was down, they would call the next day to get someone to fix it, it was never fixed during the stay, the GM gave points to our IHG account for inconvenience, when we arrived to our room we noticed that the bed was small and realized that it was a queen and not a king that we payed for, contacted the GM about this and his statement was that the REGULAR GUEST comes first before 3rd party reservations. This should not be a acceptable response provided to any guest, and they were sold out so it was nothing he could do, we could just check out without penalty, we had an event to get to so we stayed and looked to figure it out later, on this stay we were placed in a handicap room, and our main door had to constantly be jiggled and worked on by my son otherwise you could just push the door open and walk in, ice machine in the fridge did not work so the staff had to bring up ice from the employee break room. I have stayed at plenty of Candlewood Suites over the years but I have never had a manager insinuate that my money was not good enough because I booked through a 3rd party, also when I asked a employee what the price difference was between a king and queen room was he said between 12.00 - 15.00 bucks per day, I told him why I inquired about that and his response was oh its not that much no big deal. What a great group of people working at this establishment.

Front desk Staff was great! Friendly and helpful!

Lady at the check-in desk was super friendly and efficient. Nice hotel. Room was clean. Outdoor areas very relaxing.

Horrible customer service. They have everyone in the wrong rooms and fail to listen or correct it in the system. I stayed in one room and they show me in another as well as other customers. They operate the front desk like they belong in kindergarten again.

Very kind staff. Toilet overflowed but staff was there right away to take care of it. Key wouldn't work for outside doors but excellent place to stay.

This is our second stay at Candlewood Suites in Eagan, MN. The hotel is clean, safe and staff are helpful and friendly. We enjoy the amenities of a suite at an affordable price. The accessible rooms are well laid out and equipped. It is within a 10 minute drive to Mall of America and the Minnesota Zoo. Lots of great places to eat in the area.

Great location. Good amenities. Comfy bed.

Convenient location.

We arrived early and staff was very accommodating! It was very convenient to get to our concert and many local options to dine.

Friendly staff, convenient, close to where we needed to go for the wedding we were in town for.

Overall solid experience, room was clean and nice, they have some work going on in lobby but it didn't impact our stay at all, parking was easy, easy access to freeway

Nice place to stay close to the airport

The room was very clean, the staff was very friendly and it's a great location.

Facility is updated. Very clean rooms. Helpful and friendly staff. Free laundry facilities for guests and free, available parking. Safe area. We enjoyed exploring Eagan and nearby Burnsville. Lots of good restaurants to choose from. We return there without hesitation.

Clean, friendly staff, nearby food options.

This is our second stay at Candlewood Suites in Eagan, MN. The hotel is clean, safe and staff are helpful and friendly. We enjoy the amenities of a suite at an affordable price. The accessible rooms are well laid out and equipped. It is within a 10 minute drive to Mall of America and the Minnesota Zoo. Lots of great places to eat in the area.

Great hotel! It just happened to be customer appreciation day and the staff grilled hotdogs and hamburgers, and a variety a cookies as a desert. They made a rotel dip with chips. With different pastas to have on the side as well, all for free! That was so convenient for me and my children, I will definitely be back for another stay when we’re in town.

The rear hotel key entrance did not latch when closed-security risk. The room deadbolt would not latch-security risk. The pillows were hard & lumpy. In nicer hotels, you often have a feather pillow option. Loud party in main area of lobby later at night. Loud kids running up & down the halls late at night uncontrolled. Fire alarm went off in the middle of the night for no reason. Parking lot entrance door key entry was not working one evening & half of the hotel had no electricity. There were not any drink machines or provisions to purchase water or soda or snacks. Trash & laundry in the halls because they do not service rooms unless you ask for it. Hotel switchboard must not be staffed at night-could not connect with hotel due to very late arrival caused by airline delays. Had to show up at hotel at 4AM to find out if we could get in or not. Hotel not ready for prime time. Hotel manager refused to refund charges when we had to check out early for family emergency brain surgery & follow up. In fact, the hotel charged an extra $244 incorrectly which they said they reversed but which has not shown up in my credit card statement. The room was OK because everything was new. All in all very dissappointed with accomodations. I really do not expect to hear from anyone but I doubt I will ever stay in Candlewood Suites again. Very disappointed with IHG.

Excellent suite. Very clean. Would have been nice to have vending/ice machines, and maybe a breakfast option

Not pleased with the stay at this facility. The elevator was busted, the Hot Tub was not in use. The cards to get into our room needed to be swapped out twice. There was no breakfast at all, and their coffee maker was out of use!! Very displeased with the cost and services rendered!!

We stayed in a 2 bedrooms suite, 2 kids, 2 adults. Was very nice. Very clean and quiet. Alot of dining options and shopping close by. It has a really nice patio area outside connected to the indoor pool, Would make a great place for family get togethers. My only complaint would be is they DONT do breakfast and their snack hub was really empty. They had little cereal cups to purchase but NO milk. So no breakfast options, not even to purchase. I would suggest on eating out for breakfast or buying food ahead of time to keep in your room for the morning. Overall would stay again, enjoyed the layout and the room. The pool and patio were very nice!

Coffee machine down, laundry machines out of order, window in room did not seal so cold air blew in and made outside noise extremely audible

Hotel was under total renovation. I was never informed. No breakfast, no pool or hot tub. Spotty Wi-Fi. I understand renovations taking place but had no idea a head of time. The noise was bad. One overnight front desk person had their puppy with them. The hard water is terrible. All the dishes freshly washed were all gritty. Most glassware was unusable. No do not disturb sign for door. Couch and pillow extremely uncomfortable. Bed in bedroom was very good and having pillow variety was nice. Bathroom size was good and shower was adequate. I never wanted to bother the staff because I was concerned about service. I was able to get ice when needed but shouldn’t have to ask front desk staff for it.

Loved the layout and interior design! Everything was clean and tidy. The toilet chain kept slipping and would run for a long time which was annoying. I was also really disappointed to see no fruit/single serve options due to no breakfast.