DoubleTree by Hilton St. Paul East

Had to pay to park in hotel lot? Refrig not cold. No ice bucket bag, asked front desk. No help, said housekeeping was gone for the day. All outlets so warn out they wouldn't hold anything plugged into them. A/C unit had switch for low & high fan. Didn't work, stayed on high no matter what.

Appreciated the warm cookie even after arriving past midnight. Clean/comfortable room.

The hotel and staff were good. My only recommendation would be to get new mattresses, they were pretty worn in and indented.

Ridiculous parking fees, no room cleaning, no towels at ALL (pool or otherwise) on a busy Saturday. Unhelpful front desk staff.

This past weekend (April 10 to 11th) we stayed here for dance competition. Knowing that check in wasnt till after 3:30pm we were in no rush to get down there. Its was 5:30pm when we got parked and headed to the lobby. Much to our surprise the lobby was busy with a long line and only one lady behind the counter. Waited in said line to check in and was told rooms werent ready this was at 5:45pm. Look i understand there were multiple events going on.. But truly there is no excuse for having no rooms ready. We were told it would be a 15 mins TOPS wait and she took my phone number to call when the room was ready, even though i said wed be seated right by the front desk waiting. 15 mins goes by... then 30 mins... now 40... after 45 mins i politely asked the lady how much longer she assured me we were next. But we werent, i watched another family come in check in and get keys without having to wait for a room to be ready. (Mind you i had booked and paid march 29th) It had been an hour before the guy asked if wed been taken care of. Finally got into the room, that was haphazardly cleaned. Ants in the bathroom, no outlets that worked, floors dirty and an ac unit that was broken. Had there had been another hotel available i would of left and gone there. Only good points were the free breakfast; Kim our server that morning, she was very sweet also the pool was clean. The fact i had to pay a 3rd party to park in a destroyed parking lot is insane especially after paying 300 a night.