We have stayed here before and the hotel falls under the "acceptable" range. However, there were two things this time that were an issue: 1. The indoor pool was one of the main reasons we chose this hotel over others. However, upon arrival, the pool was "closed for the season." Nothing in the Hotels.com description clarified this. We did not find out until we arrived. Even though it is an indoor pool, the pool is apparently closed every winter--although nothing is stated of this on Hotels.com's website. Therefore, it felt like false advertising on the hotel's part and negligence on Hotels.com's part. 2. On Saturday, my daughter and wife went down for breakfast (open from 6-9) at 8:25. Upon arriving, there were no eggs, only 3-4 sausage links, and only enough batter for about 1/4 of a waffle. There were "continental breakfast" items available, but we picked this hotel also because it was one of the few with protein offered. When my wife asked for a refill, they replied they would need to ask the manager. They did make a little more waffle batter, but otherwise replied that they were not refilling because they had already served the "quota of breakfast items for the day." My wife saw several families come down after and most left with nothing. The lack of willingness to prep more on a Saturday morning was ridiculous.
We have stayed here before and the hotel falls under the "acceptable" range. However, there were two things this time that were an issue: 1. The indoor pool was one of the main reasons we chose this hotel over others. However, upon arrival, the pool was "closed for the season." Nothing in the Hotels.com description clarified this. We did not find out until we arrived. Even though it is an indoor pool, the pool is apparently closed every winter--although nothing is stated of this on Hotels.com's website. Therefore, it felt like false advertising on the hotel's part and negligence on Hotels.com's part. 2. On Saturday, my daughter and wife went down for breakfast (open from 6-9) at 8:25. Upon arriving, there were no eggs, only 3-4 sausage links, and only enough batter for about 1/4 of a waffle. There were "continental breakfast" items available, but we picked this hotel also because it was one of the few with protein offered. When my wife asked for a refill, they replied they would need to ask the manager. They did make a little more waffle batter, but otherwise replied that they were not refilling because they had already served the "quota of breakfast items for the day." My wife saw several families come down after and most left with nothing. The lack of willingness to prep more on a Saturday morning was ridiculous.
