Name: Clarion Pointe Apex - Holly Springs
Address: 1411 East Williams Street, Apex, North Carolina, United States of America, Apex, North Carolina, US
Price range: US$85–US$117 per night
Rating: 7.83

What guests think

Reviews of Clarion Pointe Apex - Holly Springs highlight very friendly staff, generally clean and comfortable rooms, and a breakfast that several guests enjoyed, while recurring complaints cite odors, inconsistent housekeeping, air-conditioning issues, and maintenance problems during ongoing renovations.

The location is convenient to highways and area venues, though some travelers reported noise from halls, other guests, or nearby traffic. Facilities are basic, with mentions of pool cleanliness or weather closures and occasional broken elevator, ice, or vending machines. Overall, it suits short, budget-minded stays if you prioritize price and service over flawless upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with multiple mentions of ongoing renovations and a pool that was sometimes unclean or closed due to weather.

Related guest reviews

8

Shannon

2 Jun 2025

·

Stayed 2 nights

The elevator was broken and other machinery was easily heard during the night from my room, making it difficult to sleep.

8

Teresa

25 Jul 2025

·

Stayed 2 nights

Everything was good to me. The swimming pool was good. The room was nice and the bed slept good. The only thing was wrong, the room i had.the carpet had a bad smell. But ither than that. I enjoy myself.

8

Karl

28 May 2023

·

Stayed 1 night

Cleanliness was good, they were doing some renovations that required a tiny bit of navigation... but renovating means they care about quality. Our room was clean and very comfortable. Excellent value for the $. They just need to fix the beverage vending machine. We would definitely stay there again.

8

arlanda

12 Aug 2025

·

Stayed 2 nights

Chaunte! She was excellent from beginning to end. The beds were comfortable and hospitality staff were nice. Pool area needed big time cleaning. The pool surface was dirty and needed care.

10

Jami

11 Nov 2023

·

Stayed 3 nights

We come to Apex several times a year to visit family and stay here every time. The staff is excellent, and the hotel is so easy to get to, parking is close, and rooms are close to everything you need.

2

Harriet

22 May 2023

·

Stayed 3 nights

Worst night at hotel ever. No air conditioning. Place under renovation but not told. Desk woman rude. Would not refund our money for 2 nights we did not stay. We went to another hotel that was clean, cool & quiet. Never stay there again!

6

Robin

14 May 2023

·

Stayed 1 night

The sign at check-in read “Pardon our dust we are renovating” Some areas looked refreshed, but much of it did not. We stayed on the top floor of a two floor hotel and it was extremely noisy between slamming room doors, road noise and a washer/dryer room that was being used at 6am in the morning. Also, the shower faucet only went from scaulding hot to cold. If you’re only looking for a one night stay it’s Ok, but not comfortable for anything longer.

10

Laura

17 Jun 2025

·

Stayed 1 night

Quick check-in. Friendly and helpful customer service. Pool closed for intermittent rain? Not happy about not being able to use pool when I have 2 kids for which I really needed the activity. Room and bed very comfortable

8

Robert

20 Aug 2023

·

Stayed 1 night

I’ve machine was out of order. Front desk had no cash to change a $20 bill so I could buy a soda since I was told they did not sell bottled water. Finally, the water fountain off the lobby did not work at night but did in the following morning. Otherwise, my experience was good.

8

Ieshia

24 Nov 2023

·

Stayed 1 night

didn’t like the large work trucks and horrible parking by others.

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Cleanliness

Cleanliness feedback is mixed: many guests described rooms as clean and fresh, but others reported strong odors, dirty or stained areas, pests, and housekeeping misses.

Related guest reviews

2

RONNIE

5 Jun 2023

·

Stayed 2 nights

Shower was not clean , the shower had long hairs from previous guest left on shower wall ..some type of wet liquid was left on the night stand..commode over flowed the first evening... front desk handed you a plunger to be the plumber... no new room offered... or given...

2

Charles

7 May 2023

·

Stayed 4 nights

Filthy and stunk like dirty feet.

10

Michael

12 Dec 2025

·

Stayed 1 night

Clean room and the staff was friendly

10

Gregory

25 Apr 2025

·

Stayed 2 nights

Very clean

10

James

12 Apr 2025

·

Stayed 1 night

Very happy with my stay. Super clean room. Very comfortable bed! Recommend for sure and will stay again myself.

2

Jocelyn

11 Oct 2025

·

Stayed 1 night

Our room smelled like diarrhea. It was so bad! Hotel staff sprayed it with air freshener and said there was no other rooms.

2

WILLIAM

5 Oct 2025

·

Stayed 2 nights

This was by far the dirtiest hotel I’ve ever stayed in. The Clarion Pointe in Holly Springs was absolutely disgusting — from filthy floors and stained bedding to a terrible smell throughout the room. It was so bad that we checked out immediately after seeing the condition of the place. The photos online are completely misleading. The cleanliness and maintenance are unacceptable for any hotel, let alone one carrying the Clarion name. Do yourself a favor and stay somewhere else. This place needs a complete deep cleaning and serious management attention before anyone should consider staying here.

10

Lois

22 Sept 2025

·

Stayed 1 night

Hotel was clean and quiet

2

Isaac

15 Dec 2025

·

Stayed 5 nights

They gave me a handicap room and wouldn’t move me to a proper room. Then there were cockroaches in the room. It was quite disgusting. One and done with the Clarion.

10

Frank

11 Jun 2023

·

Stayed 2 nights

Good breakfast, clean rooms.

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Rooms

Beds are often comfortable, and rooms are basic with some updates. Several reviews cite HVAC problems (loud, not cooling, or stuck blowing), noise from halls or traffic, and occasional plumbing or appliance issues such as weak water pressure, temperature swings, or a faulty fridge.

Related guest reviews

10

Rick

9 Feb 2024

·

Stayed 2 nights

Nice little hotel in a great location. The room was clean, beds were comfy, breakfast was good, and the service was helpful. Would stay here again!

8

Kurt

7 Nov 2025

·

Stayed 3 nights

A/C would not stop blowing. I tried to enjoy a meal at the table next to the PTAC. It was blowing like a mofo so I tried turning the unit off and it still blew. It’s not a bad place overall, I just don’t like walking out to get in my car and getting a face full of weed smoke.

6

Kevin

14 Oct 2025

·

Stayed 2 nights

Staff was great, but the hotel stuck and the air conditioning in our room. Sounds like it was gonna take off.

4

Sarah

27 Mar 2025

·

Stayed 3 nights

Fridge had broken knob. All items that were in fridge froze due to the temp setting. Was never fixed

8

Meribeth

15 Oct 2023

·

Stayed 1 night

Basic room and amenities but still clean and comfortable. A bit noisy.

6

glen

6 Oct 2025

·

Stayed 4 nights

Water pressure in shower sucks.

6

Robin

14 May 2023

·

Stayed 1 night

The sign at check-in read “Pardon our dust we are renovating” Some areas looked refreshed, but much of it did not. We stayed on the top floor of a two floor hotel and it was extremely noisy between slamming room doors, road noise and a washer/dryer room that was being used at 6am in the morning. Also, the shower faucet only went from scaulding hot to cold. If you’re only looking for a one night stay it’s Ok, but not comfortable for anything longer.

4

David

6 Sept 2023

·

Stayed 1 night

Toilet didnt work properly in my room and in the room that I purchased for my crew, there was no hot water.

2

Jason

11 Nov 2025

·

Stayed 3 nights

Room sucked and a/c in the room was bad I will never stay there again

8

Brian

3 Sept 2023

·

Stayed 1 night

Updated room, clean, comfortable bed, large t.v., both fridge and microwave. Excellent breakfast options. Guests with loud children playing in hallways, Outdated lobby and breakfast area.

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Service

Service is frequently praised as friendly, welcoming, and helpful across the front desk and housekeeping. However, several guests reported poor issue resolution or rudeness, including disputes over bookings or age policies and being told to handle maintenance problems themselves.

Related guest reviews

10

Sandy

28 Oct 2024

·

Stayed 1 night

Excellent, clean , convenient, awesome customer service

2

Daniel

15 Nov 2023

·

Stayed 1 night

Terrible staff the website said that the age to book was 18 but when we got there they denied us and said it was 21 being very rude to stay after I had book they didn’t let us stay or get a refund absolutely terrible experience.

10

Karen

28 Oct 2024

·

Stayed 1 night

The breakfast was very good. Eleanor is very hospitable. The grounds were very nice and clean. The front dash reception also were very nice. I felt safe there . I would definitely stay there again.

2

jacqueline

18 May 2025

·

Stayed 2 nights

I booked for one night. They told me I booked 2. I asked for money back for the 2nd night. They told me call Expedia, who told me to ask them. No one would deal with me. Will not use Expedia or Clarion Hotel again. It is extremely low class. No customer service at all. People shouting in the halls at 2am. Stay far away. I know I will.

6

Vanessa

23 Sept 2024

·

Stayed 1 night

Toilet flooded they offered a plunger and dropped it at the door. No cleaning supplies or anything let us do it ourselves. Disgusting. Will not be back. Lots of yelling from ppl in the next room until two in the morning.

10

Randall

1 Oct 2024

·

Stayed 1 night

Hospitable and most accomodating. Rooms were immaculate and clean. Karen was quick, pleasant and helpful. The fellow in the morning was super nice. Great quiet stay.

2

Jason

2 Jul 2025

·

Stayed 3 nights

Room service stole items from my room

2

Isaac

15 Dec 2025

·

Stayed 5 nights

They gave me a handicap room and wouldn’t move me to a proper room. Then there were cockroaches in the room. It was quite disgusting. One and done with the Clarion.

10

Angela

1 Jan 2025

·

Stayed 1 night

The staff were so courteous and helpful. Karen, the manager was one of the most helpful and nicest people I’ve met. Joe, the maintenance man went up and beyond to provide the upmost help.

10

Kathleen

22 May 2025

·

Stayed 1 night

Excellent help from the from the front desk. Also, bed was really comfortable.

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Location

Location is convenient to highways, downtown Apex, and area venues; some guests found the area walkable with a Waffle House next door. A few felt nearby options were limited.

Related guest reviews

10

amber

10 Mar 2024

·

Stayed 2 nights

The staff was very helpful and is centrally located to the highway and close to downtown Apex (4 min. Drive).

10

Rick

9 Feb 2024

·

Stayed 2 nights

Nice little hotel in a great location. The room was clean, beds were comfy, breakfast was good, and the service was helpful. Would stay here again!

10

Jami

11 Nov 2023

·

Stayed 3 nights

We come to Apex several times a year to visit family and stay here every time. The staff is excellent, and the hotel is so easy to get to, parking is close, and rooms are close to everything you need.

8

Joanne

25 Jul 2025

·

Stayed 2 nights

Comfortable room good location for planned events

8

Teresa

31 May 2025

·

Stayed 1 night

This hotel was conveniently located for our family trip and a reasonable price, clean, and friendly staff.

8

Cia

8 Apr 2024

·

Stayed 2 nights

Great for a quick stop and get some rest from the concert venue

10

Jennifer

18 Aug 2025

·

Stayed 1 night

Comfy beds, great area, walkable, awesome breakfast and Waffle House next door!

8

Stephen

4 Jun 2024

·

Stayed 2 nights

It was fine for a basic hotel. No frills, but breakfast was acceptable and my room was clean and quiet. Location was great for where I needed to go.

8

Lynn

4 May 2025

·

Stayed 2 nights

Nothing around only Waffle House and ABC Store. but ok place to stay. Very Clean. Breakfast and coffee good. I would stay again.

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Dining

Breakfast is widely praised for taste and variety, with recurring mentions of eggs, bacon, waffles, yogurt, and fruit. Some reviews noted minimal selection or maintenance issues like broken machines or slow setup.

Related guest reviews

10

SANDRA

19 Apr 2023

·

Stayed 1 night

It was so clean and nice. Great water pressure in the shower. I don't usually take part of the free breakfast, but I was thankful for having fresh fruit (banana) and a yogurt. My husband had eggs, sausage and toast.

10

Angelika

24 Nov 2024

·

Stayed 5 nights

Staff were very nice and helpful. We loved the continental breakfast which came included with our stay. The bacon was perfect and eggs as all breakfast items were cooked to perfection! Thank you!

10

David

7 Mar 2025

·

Stayed 1 night

I had a quick stay visiting a friend. The hotel was clean. I had no problems with my stay. I enjoyed breakfast the next morning. I plan to stay here again in the future.

10

Belinda

30 Nov 2025

·

Stayed 1 night

Clean. Comfortable. Great breakfast.

4

Shannon

2 May 2023

·

Stayed 2 nights

This place looks decent in the photos but is not that decent in person. Second night there, another guest was in screaming altercation with the front desk agent when I arrived and the cops were called. More arguing ensued outside loud enough I could hear in my second story room. There was also an ambulance that was pulling away when I arrived- not clear it was the same incident or separate incident but definitely did not feel safe. Rooms are ok, bed was comfortable but they didn't have standard pillows- they were these square dense square pillows. Breakfast was minimal and didn't have a lot of healthy options. Very noisy and walls were thin. Definitely overcharged for the room. Ive stayed in much nicer hotels without safety issues for the same price.

6

Daniel

5 Oct 2025

·

Stayed 1 night

The front desk attendant was very friendly at check-in. The room smelled like smoke. The beds were comfortable and the bathroom was clean. The breakfast was a disaster. It was not put out in a timely manner and the juice and waffle maker were broken.

10

Jennifer

11 Jul 2025

·

Stayed 1 night

This was an unexpected surprise. A gem of an affordable hotel! Eat all you want at breakfast, they have bacon and eggs, toast with various condiments, waffles, yogurt, muffins! I was delighted

8

Courtney

8 Jun 2025

·

Stayed 1 night

Good for the price. Continental breakfast is minimum. Staff was friendly.

10

Keith

1 Dec 2025

·

Stayed 3 nights

good breakfast, cleaning staff was friendly and on top of things

10

Frank

11 Jun 2023

·

Stayed 2 nights

Good breakfast, clean rooms.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$82
February	US$81
March	US$83
April	US$86
May	US$92
June	US$91
July	US$89
August	US$87
September	US$91
October	US$102
November	US$89
December	US$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $90	18 $103	19 $98
20 $89	21 $94	22 $88	23 $86	24 $90	25 $97	26 $109
27 $86	28 $86	29 $86	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $117	3 $109
4 $88	5 $86	6 $88	7 $90	8 $90	9 $104	10 $96
11 $85	12 $89	13 $92	14 $92	15 $92	16 $88	17 $93
18 $88	19 $90	20 $90	21 $90	22 $90	23 $96	24 $96
25 $85	26 $86	27 $86	28 $86	29 $86	30 $86	31 $86

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Double Room, 2 Double Beds

Standard Room, Multiple Beds (2 King Beds)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Clarion Pointe Apex - Holly Springs

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Prices for upcoming dates