Name: Sleep Inn Asheville - Biltmore West
Address: 1918 Old Haywood Road, Acton, Asheville, North Carolina, United States of America, Asheville, Buncombe County, US
Price range: $70–$211 per night
Rating: 8.48

What guests think

At Sleep Inn Asheville - Biltmore West, guests often highlight clean, quiet rooms and friendly service at good value, while some report inconsistent cleanliness with pests or odors, compact room layouts, and occasional noise.

The location is convenient to I-40, Biltmore and downtown (about a 10-20 minute drive), with restaurants nearby; walking is possible but sidewalks and lighting are limited and traffic can be busy. Breakfast is generally considered good or decent with enough options, though there were occasional shortages or a temporary suspension. On-site features noted by guests include ample, well-lit parking and an elevator. Overall, expect a practical, budget-friendly stay focused on value and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention ample, well-lit parking on site. Other facilities are rarely discussed in the reviews.

Related guest reviews

10

Randall

Nov 25, 2023

·

Stayed 6 nights

We stayed at a Sleep Inn Biltmore West for six days. The room was clean and quiet, the bed was comfortable, the air conditioning was perfect without cycling noise, and the parking lot was large with adequate parking spaces. The surrounding area appeared safe. The shower had good water pressure. There were plenty of options at breakfast although the quality was below average. The fitness room only had an elliptical, a treadmill and an exercise bicycle. Overall, I would highly recommend this hotel for the price. Location was good with easy access to the expressway and 10 to 15 minutes to downtown. Although the expressway was nearby, we did not hear any traffic noise as our room faced the parking lot.

10

Misty

Aug 16, 2025

·

Stayed 1 night

Hotel is very nice and quiet. Lots of easy parking. Can walk to restaurants from the hotel, there’s not a sidewalk the whole way and it’s not lit up but it’s still nice. The road beside the sidewalk is a little busy but otherwise everything is nice.

8

claire

Aug 8, 2023

·

Stayed 1 night

It was quite in the evening;) not many amenities however;(

10

Judy

Jun 14, 2025

·

Stayed 1 night

This hotel gives a great "bang for the buck." The only thing it doesn't have when compared to the more expensive chains is a swimming pool, and maybe the room and bathroom are slightly smaller, but at half the cost we were very pleased and will be back!

10

Terry

Aug 30, 2025

·

Stayed 1 night

Clean rooms and staff is friendly. Restaurants close by. Quiet area. Has elevator.

10

Terry

Nov 13, 2023

·

Stayed 1 night

Always clean and staff is always friendly.. They don't allow oversized vehicles,RVs and semi trucks on property due to limited space

10

Dawn

Oct 9, 2023

·

Stayed 1 night

Quiet Outside very lighted Clean Good price Just a shower not a tub

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised, with many noting very clean rooms and common areas. However, multiple reviews report issues such as cockroaches, stains, and strong or musty odors in some rooms or hallways.

Related guest reviews

6

Cynthia

Aug 6, 2025

·

Stayed 1 night

The room seemed clean and the bed was very comfortable, however in the middle of the night around 2:00 a.m. I woke up to use the bathroom and found a small cockroach in there, and then when I went back to the bed a larger one in the bed. I checked the rest of the room and found no others but I was still not comfortable about staying in the bed and went out to my car to sleep for the rest of the night. I also took my luggage because I did not want to take any cockroaches home with me. The desk clerk in the morning was very kind and expressed concern about the situation. They said they would get someone out to check it out soon, but that sometimes cockroaches come in with other people. Either way I was uncomfortable about staying the second night and canceled that. They were good with that, but they did not offer me any kind of credit or refund on the first night although I spent the night in my car. I then decided to go ahead and at least shower in the bathroom of the bedroom and then I ate breakfast. At least the people at the desk were very kind both of them again and check out.

2

David

Oct 5, 2025

·

Stayed 1 night

Our stay was terrible! We checked in around 3 and put our bags in the room and my suitcase on one of the beds. We left and spent the evening in Asheville. We came back to the room to unwind and shower around 8. When i moved my suitcase, there were two roaches that had crawled under it. We then looked at the wall and saw two more roaches. We took pics and a video but i am not gonna post them here. At that, i went to the front desk to ask for a different room. The front desk guy said that they were fully booked. So i asked for a refund. He said that he couldn’t give me a refund at the time unless maintenance could come to the room and confirm the roaches but also said that he was the only employee on site. Of course i was furious because i had showed him a video already. I immediately booked a room at another hotel and went back to our room to get our bags. Upon leaving the premises i went back one more time to turn in my keys. At that, the guy at the front desk said that if i decided to stay, he would give me a 50% refund, and if i left at that moment, his manager said that i would receive a 100% refund. Of course, i left at that moment. If you stay at this property in room 204, please be careful that you don’t take any little critters home with you!

4

Adam

Nov 29, 2025

·

Stayed 1 night

Not clean...mysterious red/black stain in sheets, blood on wall, toenail on floor right by sink.

2

Samuel

Jun 8, 2025

·

Stayed 1 night

I’m mind blown by the number of good reviews at this hotel. It smells bad. Some areas smell of feces and other areas only smell of cigarettes. Stains all over curtains and floors. Other rooms were loud all night. When I checked in the guy at the front desk hardly said a single word to me. I genuinely felt unsafe.

10

Charles

Apr 27, 2025

·

Stayed 1 night

Everyone was friendly and the place was clean.

10

Jennifer

Oct 25, 2023

·

Stayed 2 nights

This was a lovely place to stay while we were exploring Asheville. It was comfortable and the shower and water pressure was amazing. Very very clean

6

Elaine

Oct 6, 2023

·

Stayed 2 nights

Was okay. Halls had odor.

10

John

Jun 23, 2024

·

Stayed 3 nights

We had a wonderful stay , so quite! Very clean!

10

Mike

Oct 9, 2023

·

Stayed 4 nights

Was clean and staff was friendly. Good water pressure and plenty of hot water.

8

Kenia

May 11, 2024

·

Stayed 1 night

I liked the location and how quiet it was, my room was clean well put together. The only complaint I have during my stay is the smell in the room, it smelled like mildew. You could tell they tried to clean up as much as they could but the smell lingered.

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Rooms

Rooms are generally comfortable, with many guests praising the beds; layouts and bathrooms tend to be small and showers are walk-in rather than tubs. Some report noise from neighboring rooms and intermittent Wi-Fi problems.

Related guest reviews

10

scott

Feb 3, 2024

·

Stayed 1 night

This was a great hotel, i figured it would be a low in hotel due to the price, but we were wrong. This looks to be a newer hotel, the rooms are a little small but very clean and cozy . Better then the fairfield we are staying in tonight for twice the price.

6

Carol

Jul 2, 2024

·

Stayed 1 night

Hotel was ok. Bed was comfortable.

4

Randy

Jul 12, 2024

·

Stayed 1 night

3rd floor had a strong gasoline smell. We had to move to 2nd floor. Internet was also not working. Had to call into tech support to get connect to their network.

8

Sue

Jul 1, 2023

·

Stayed 3 nights

Rooms are very clean and rather cozy. Beds are really comfortable. Only drawback is, at times, I can hear people in adjoining rooms talking and/or their activities. Overall, this visit was excellent and I have no complaints.

6

Keith

Jul 16, 2023

·

Stayed 3 nights

it was located close to stuff. but failure of wifi twice and cable for extended time was very inconvenient.

8

Charity

Jun 23, 2025

·

Stayed 2 nights

Great no frills hotel. Close to restaurants and downtown Asheville is less than 20 minutes away. Cracker Barrel next door. Did not try the breakfast. Room was spacious enough. I'm not a fan of stand up showers only but it worked out fine. Only issue was the air conditioning had to be dropped low to get to a fairly cool comfort. Overall would stay again and enjoy everything.

6

Timothy

May 19, 2025

·

Stayed 1 night

Everything was ok but the bed was hard as a rock.

8

stephen

Aug 7, 2024

·

Stayed 4 nights

Nice except for tiny bathroom. Need more shelves in bathroom and the iwer floor was very slippery. Great breakfast!

2

Billy

Sep 7, 2023

·

Stayed 1 night

Will not recommend for anyone that wants to use there on electronics fo streaming. The TV is locked tight. There is NO option to use Apple TV or a Firestick. Remote has no prions but on off channel change and sound.

8

Donna

Oct 2, 2023

·

Rooms are a bit small but it was ok

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Service

Service is widely described as friendly and helpful, and check-in is often smooth. A few guests experienced poor front-desk attitude, limited problem resolution, or slow checkout.

Related guest reviews

10

Erik

Jun 20, 2025

·

Stayed 1 night

The receptionist was very kind and enthusiastic.

10

Michelle

Feb 27, 2024

·

Stayed 1 night

The lady that checked me in was so helpful and sweet.

2

David

Oct 5, 2025

·

Stayed 1 night

Our stay was terrible! We checked in around 3 and put our bags in the room and my suitcase on one of the beds. We left and spent the evening in Asheville. We came back to the room to unwind and shower around 8. When i moved my suitcase, there were two roaches that had crawled under it. We then looked at the wall and saw two more roaches. We took pics and a video but i am not gonna post them here. At that, i went to the front desk to ask for a different room. The front desk guy said that they were fully booked. So i asked for a refund. He said that he couldn’t give me a refund at the time unless maintenance could come to the room and confirm the roaches but also said that he was the only employee on site. Of course i was furious because i had showed him a video already. I immediately booked a room at another hotel and went back to our room to get our bags. Upon leaving the premises i went back one more time to turn in my keys. At that, the guy at the front desk said that if i decided to stay, he would give me a 50% refund, and if i left at that moment, his manager said that i would receive a 100% refund. Of course, i left at that moment. If you stay at this property in room 204, please be careful that you don’t take any little critters home with you!

6

Scott

Jun 26, 2023

·

Stayed 1 night

Check-in was great. Check out was terrible. The desk attendant on check in was very friendly and helpful. The stay was fine. We packed up and left the room and took stuff to the car. We did not turn our key in or check out at the desk. I walked back in to go back to the room for a minute and a maid was already in the room tearing it down. I was shocked to see that. We had been out of the room for like 3 minutes. It gave me an eerie feeling. I did not see a maid as we walked out, so I don't know how they knew we were out of the room. I walked up to check out and the man at the desk ignored me. I noticed a small bucket for the keys and I dropped it in and left.

2

sterling

Nov 4, 2025

·

Stayed 1 night

Subpar at best! It seems that Choice Hotels and India have a partnership and standards are not of US caaliber, but India standards are evident here. Stains, roaches and the likes are what they bring for your enjoyment. Ownership's Bad Attitude from the foreigners towards certain people of color is very evident as well. Using words like "Its your fault" when inquiring about customer service and bickering about standards.

10

Andy

May 5, 2024

·

Stayed 1 night

What a great clean hotel and friendly staff. I had an issue thought I lost my wallet they went beyond and above to help me find it which we did thanks to the wonderful manger. I will be booking again in the future for sure. Do not hesitate to stay here

10

Tammy

Jul 20, 2023

·

Stayed 2 nights

Room was clean, the lady working the afternoon shift was amazing. Breakfast was good.

8

tammie

Sep 10, 2024

·

Stayed 1 night

This is my 2nd stay. The staff are always, nice, and helpful. It’s in a good location. Close, to a lot, around Ashville. Safe, clean, and convenient.

6

Jessica

Oct 13, 2025

·

Stayed 2 nights

Hotel was fine but the front desk attitude sucked majorly

10

Rickey

Aug 8, 2023

·

Stayed 1 night

Mike, the person who checked us in and who was on until early the next morning, was wonderful.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-40, Biltmore and downtown (roughly 10-20 minutes by car), with many restaurants nearby; the area feels quiet and generally safe. Walking can be awkward due to limited sidewalks/lighting, and traffic near the exit can be busy.

Related guest reviews

8

cheronica

May 18, 2025

·

Stayed 1 night

Very nice. Quiet. Close to shipping, dining and plenty of food options.

10

Randall

Nov 25, 2023

·

Stayed 6 nights

We stayed at a Sleep Inn Biltmore West for six days. The room was clean and quiet, the bed was comfortable, the air conditioning was perfect without cycling noise, and the parking lot was large with adequate parking spaces. The surrounding area appeared safe. The shower had good water pressure. There were plenty of options at breakfast although the quality was below average. The fitness room only had an elliptical, a treadmill and an exercise bicycle. Overall, I would highly recommend this hotel for the price. Location was good with easy access to the expressway and 10 to 15 minutes to downtown. Although the expressway was nearby, we did not hear any traffic noise as our room faced the parking lot.

10

Shannon

Jun 27, 2024

·

Stayed 2 nights

It was a great stay but there is homeless that are in the area but not near the hotel are on its property but up the street there is and they don’t seem to bother anyone..

10

Misty

Aug 16, 2025

·

Stayed 1 night

Hotel is very nice and quiet. Lots of easy parking. Can walk to restaurants from the hotel, there’s not a sidewalk the whole way and it’s not lit up but it’s still nice. The road beside the sidewalk is a little busy but otherwise everything is nice.

8

Vilma

May 19, 2025

·

Stayed 2 nights

Nice & clean place. Close to many restaurants & close to main intersections. And close enough to the Biltmore, what an awesome place.

10

Hope

Jun 16, 2024

·

Stayed 1 night

Location was convenient and quiet. Staff was friendly and helpful. Price was reasonable.

10

Chris

Nov 2, 2023

·

Stayed 1 night

Good location if you're just driving through. Very clean staff is excellent and great restaurants close by.

10

Jennifer

Jan 17, 2024

·

Stayed 2 nights

Great priced hotel, only minutes away from Biltmore. Right off exit 44 on I40. Biltmore at exit 50. Will stay there again when in the area.

8

MILIXA

Aug 20, 2025

·

Stayed 2 nights

Quiet. Affordable. Felt safe. Hospitable staff. Good location. Would recommend and return.

8

Sarah

Jun 27, 2023

·

Stayed 1 night

There was a lot of traffic getting off the highway. That made it hard get in and out of the hotel.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly viewed as good or decent with adequate variety. Occasional issues include a temporary suspension, items running out, or below-average quality.

Related guest reviews

10

michael

Sep 28, 2025

·

Stayed 1 night

Had a great night. Slept well and breakfast filled me and the family up.

6

Victor

Oct 29, 2024

·

Stayed 1 night

I was expecting for the breakfast, but the property did not serve due the hurricane one month ago. But the basic breakfast with fruits and bars probably could be easier to offer to the guests.

10

Patrice

Sep 3, 2024

·

Stayed 3 nights

Stay was pleasant, breakfast was decent and usually stocked. Beds were so comfortable, better than my own!

10

Randall

Nov 25, 2023

·

Stayed 6 nights

We stayed at a Sleep Inn Biltmore West for six days. The room was clean and quiet, the bed was comfortable, the air conditioning was perfect without cycling noise, and the parking lot was large with adequate parking spaces. The surrounding area appeared safe. The shower had good water pressure. There were plenty of options at breakfast although the quality was below average. The fitness room only had an elliptical, a treadmill and an exercise bicycle. Overall, I would highly recommend this hotel for the price. Location was good with easy access to the expressway and 10 to 15 minutes to downtown. Although the expressway was nearby, we did not hear any traffic noise as our room faced the parking lot.

8

Caroline

May 31, 2023

·

Stayed 1 night

Convenient location, good breakfast, clean.

10

Tammy

Jul 20, 2023

·

Stayed 2 nights

Room was clean, the lady working the afternoon shift was amazing. Breakfast was good.

10

James

Mar 1, 2024

·

Stayed 1 night

It was a perfect hotel experience for us! Quiet, good service, and good food.

6

Michael

May 26, 2024

·

Stayed 1 night

Convenient location, early 6pm for breakfast, very friendly and helpful staff, clean room Bed was a little hard for us, noisy neighbors, small bathroom

8

stephen

Aug 7, 2024

·

Stayed 4 nights

Nice except for tiny bathroom. Need more shelves in bathroom and the iwer floor was very slippery. Great breakfast!

10

TaNisha

Mar 20, 2023

·

Stayed 2 nights

What a great quiet spot. Housekeeping was amazing. Breakfast was good. They did run out of apple juice though. Staff was delightful

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$72
March	$66
April	$74
May	$82
June	$80
July	$82
August	$69
September	$80
October	$114
November	$89
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $85	16 $85	17 $113	18 $148	19 $149
20 $86	21 $71	22 $71	23 $79	24 $79	25 $122	26 $132
27 $70	28 $84	29 $73	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $134	3 $179
4 $90	5 $98	6 $78	7 $85	8 $83	9 $171	10 $173
11 $74	12 $77	13 $78	14 $85	15 $85	16 $191	17 $208
18 $91	19 $92	20 $98	21 $98	22 $115	23 $175	24 $193
25 $83	26 $100	27 $92	28 $98	29 $100	30 $192	31 $211

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Double Room, 2 Double Beds

Room, 1 King Bed, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sleep Inn Asheville - Biltmore West

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Prices for upcoming dates