Name: Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
Address: 4 Roberts Road, South Asheville, Asheville, North Carolina, United States of America, Asheville, Buncombe County, United States of America
Rating: 8.33

Guest reviews

8.3

Very good

Based on 1,647 verified reviews

Who stays here?

Business

8%

Couple

44%

Family

35%

Group

6%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel, travelers often praise clean rooms, friendly staff, and a convenient base for driving to Biltmore and Asheville sights, while also noting some trade-offs typical of a budget-friendly stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Laura

2 weeks ago

·

Stayed 4 nights

The front desk staff was very good. Check-in and out were fast. The hotel is located at the intersection of several roads, so you can access the roads very quickly. The breakfast menu is regular, nothing special. The walls, floors, and doors are not soundproof. You can hear everything. I do not know if it was supposed to be like that, but our beds were not made during our stay. Garbage stayed in the garbage bins until our checkout. The dirty towels were removed from our room daily, but we had to ask the front desk person to give us new ones.

2

Thomas

2 weeks ago

·

Stayed 2 nights

Extremely disappointed with our stay. The beds were some of the most uncomfortable beds I’ve ever slept on — very high up, constantly moving, and impossible to get comfortable on. The bathroom drain plug was broken, which normally wouldn’t be a huge issue, but traveling with an infant meant we needed to be able to give baths. The indoor pool was freezing cold, the TV barely worked, and honestly in 2026 there’s no reason hotels shouldn’t at least have functioning smart TVs. To make things worse, parts of the hotel smelled strongly like Raid/roach spray which was very concerning with small children. We were so uncomfortable that we ended up checking out at 8 PM and driving home a full day early with two kids. Definitely not the relaxing family stay we expected.

10

Jenelle

3 weeks ago

·

Stayed 2 nights

Great

10

Heather

3 weeks ago

·

Stayed 1 night

Amazing, clean, great staff and location!!

4

Meredith

3 weeks ago

·

Stayed 3 nights

Terrible staff and parking

4 Roberts Road, South Asheville, Asheville, North Carolina, United States of America

Location

With a stay at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel in Asheville (South Asheville), you'll be a 3-minute drive from Blue Ridge Parkway Asheville Entrance and 6 minutes from The Orange Peel. This hotel is 4.7 mi (7.5 km) from Biltmore Estate and 4.6 mi (7.5 km) from Harrah's Cherokee Center - Asheville.

Historic Biltmore Village(1.7 miles)

Cathedral Of All Souls(1.9 miles)

Galilean Fisherman Free School(2.3 miles)

Highland Brewing Company(2.5 miles)

Western North Carolina Nature Center(2.7 miles)

Blue Ridge Parkway Asheville Entrance(2.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site. However, parking is limited, and no reservation is required.

A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Check-in is from 4:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests can inquire about specific accommodations upon arrival.

The hotel is situated in South Asheville, within a 15-minute drive of Biltmore Estate and Blue Ridge Parkway Asheville Entrance. It is 0.1 miles from Asheville's Fun Depot and 1.9 miles from Historic Biltmore Village.

Yes, the hotel features an indoor pool, which is available from 10:00 AM to 10:00 PM. Guests must contact the property in advance to reserve access to the heated pool.

Children aged 16 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.

The hotel offers cribs for an additional fee of USD 10.00 per day. Availability is limited, and advance request is required.

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Amenities

Property description

Book on Vio

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Product

Company

Contact

Social

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel