Name: Holiday Inn Express Charlotte West - Gastonia by IHG
Address: 1911 Broadcast Street, Gastonia, North Carolina, United States of America, Gastonia, North Carolina, US
Price range: US$98–US$174 per night
Rating: 7.73

What guests think

At Holiday Inn Express Charlotte West - Gastonia by IHG, many guests praise the friendly staff and hot breakfast, while ongoing renovations and maintenance issues create mixed experiences with cleanliness, comfort, and the overall feel of common areas.

Rooms are often comfortable with good beds, but guests cite issues like inconsistent hot water, noisy HVAC, dated fixtures, malfunctioning TVs or remotes, and occasional highway or hallway noise. Cleanliness feedback is mixed, ranging from very clean stays to reports of bugs, lingering smoke or marijuana smells, and housekeeping oversights. The location is handy to I-85, while some felt the area seemed rough; the indoor pool and patio are appreciated though hours or seating can be limited. Overall, expect a convenient stopover with quality that varies by room and room location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The property is undergoing renovation, and common areas can be cluttered with construction materials. Guests like the indoor pool and patio, but note limited hours or seating; the hotel is pet-friendly.

Related guest reviews

8

Jim

27 Aug 2024

·

Stayed 1 night

The room was great bit I would have liked to have known that the hotel was being renovated. There was alot of clutter and construction debris around the hotel

8

Elizabeth

10 Jun 2025

·

Stayed 3 nights

Stayed there this past the weekend. Visiting family in the area for the first time. Can’t say enough about the staff. Amazing service! Courteous, attentive, ridiculously friendly, just an over the top team in general. The only blemish of our stay was an overnight spree of car break-ins in which we fell victims to. 8 total car broken into Sunday morning. Just wish the hotel could do more to prevent/detract these things from happening. Provide a bit more assurance to paying customers in terms safety, and their well being while being guests at their establishment. I understand crime happens everywhere, but hotel chains like these should take minor steps to deter/prevent things like this from happening. Maybe increasing security a bit. It’s frustrating. Hard to get a good nights sleep after something like this. Specially when you are traveling with your most precious asset, your family, and your 10 year old is now scared to stay at such a place. Once again I can’t say enough about the staff, and the hotel in general, just hope steps are taken to prevent things like this from happening in the future.

10

Paul

20 Jan 2025

·

Stayed 2 nights

pet friendly!!

6

Mary

18 Aug 2024

·

Stayed 1 night

The hotel is under MAJOR renovations to the pint of the room numbers taped above the doors, naked light bulbs in the hallways, open paint buckets left by the ice machines, and more. I’m surprised any of that is acceptable under construction codes.

10

Colleen

9 Jun 2024

·

Stayed 1 night

Clean and new. Friendly and helpful staff. Grandkids enjoyed the pool. Only downside was not enough seating at the pool. I had to stand the whole hour kids were in. Other than that. All was great!

6

Pamela

20 Jun 2025

·

Stayed 1 night

Made sure to get room with mini fridge but it wasn’t working. Made sure breakfast was included but the pancake maker wasn’t working. Made sure on site pool for kids but limited open hours ruled that out.

6

Tahera

4 Sept 2024

·

Stayed 1 night

The hotel is currently going through renovation because of which the whole place is a mess with carpets being removed and water leaking from the ceiling. Keep that in mind before booking. Strictly average hotel

8

Rebecca

19 Jul 2025

·

Stayed 1 night

On dead end street, fairly quiet. Indoor pool and nice outdoor patio with seating. Clean and comfy beds. Free popcorn and water.

10

Holly

3 Jun 2025

·

Stayed 1 night

The only issue was the pool closed at 9. We didnt know. And it closed just as we went to it. I had picked this hotel specially for the indoor pool.

10

Justin

1 Feb 2024

·

Stayed 3 nights

Front desk staff was great. Made friends with us and the kids and were happy to see each other all weekend. Breakfast was good. Room was clean. Pool was warm. Everyone we interacted with was very helpful and friendly.

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Cleanliness

Cleanliness is inconsistent: some stays were very clean, while others reported bugs, odors (including smoke or marijuana), construction dust and debris, and missed housekeeping details.

Related guest reviews

8

Robyn

9 May 2025

·

Stayed 1 night

Staff was very friendly and helpful. Hotel was clean and smelled clean in all areas. Breakfast area too small and food wasn't being replenished quick enough.

2

Jennifer

24 Nov 2025

·

Stayed 2 nights

It was a dirty place.

2

Brandy

15 Sept 2024

·

Stayed 2 nights

Nothing good about the property. Remodeling, so everything was dirty, coin opperated laundry, but no quarters, breakfast was very limited and not well maintained. If able I would give 0 stars.

6

Dana

30 Mar 2023

·

Stayed 1 night

I'll start by saying the staff was wonderful. Attentive, friendly, and knowledgeable. Breakfast was great and the lobby was very nice. We can all agree that cleanliness - especially in the bathroom and bed - is pretty much non-negotiable. So, when I discovered a wet, wadded up washcloth - with hair on it - in the soap dish, I immediately went and checked the sheets on the bed to make sure they were clean as well, and, in fact they were. I'm sure it was an innocent mistake and likely caused by a brief distraction that threw off the cleaning person, but quite a bit different than forgetting to restock the coffee in the nook or refill the Kleenex box.

2

Wayne

10 Jul 2024

·

Stayed 1 night

Not good. First, the hotel is undergoing repairs/renovation so it’s a mess with construction/ painting / surplus items littered all over the hallways. Our room was missing a shower curtain, there were ants everywhere, and the bathroom ceiling was covered with black mold !

6

Aaron

16 Sept 2024

·

Stayed 1 night

This location did not post that they were renovating on their site. They should considering the extent of work being done there. I would have stayed somewhere else for the price I paid in that area. The lobby was almost a blank canvas and whoever is completing the work does not clean up well when they are done working for the day. This should have been done more strategically…by floor or by section/wing/hall. Maybe they should have just shut the hotel down for a few weeks to do the full project. Our room had water on the floor near the entrance from the fridge, plus paint and smudges in the restroom and shower. Hopefully they were not done renovating the room because it still needed some touch up and clean up. We also had no shower gel. Besides do what seemed to be a new bed, this property was a little bit of a disappointment.

4

Paul

10 Jun 2024

·

Stayed 1 night

Not a clean experience

4

jessica

29 Sept 2024

·

Stayed 2 nights

They should inspect after maids clean the room cause they didnt clean the bathroom and their was a dead roach on the side of the fridge very visible...so the question is what else they didnt do

10

Jeannine

14 Dec 2023

·

Stayed 1 night

We stayed in Gastonia because we were there to go to McAddenville for the lights - we were close enough (10 min) yet far away enough not to have to deal with the traffic - we stayed here because of the free breakfast, we figured we would spend more than $15 on breakfast anyway - the food was good - the hotel was very clean and the staff was very friendly - would most definitely stay here again

2

Josef

10 Aug 2025

·

Stayed 2 nights

My stay was very brief. I found bed bugs in my room and immediately left. The property manager refunded the money charged to my card so that was excellent.

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Rooms

Rooms are often comfortable with good beds and some updates, but many note maintenance issues such as inconsistent hot water, HVAC or TV problems, dated fixtures, and noise from the highway or elevators.

Related guest reviews

10

Felicia

11 Jun 2025

·

Stayed 1 night

The hotel was clean and the bed was very comfortable.

10

Don

14 Sept 2025

·

Stayed 1 night

Overall the experience was great. Checking in and out was super simple, room had a good amount of amenities, and breakfast was one of the better spreads I've had.

4

Thomas

12 Oct 2025

·

Stayed 1 night

No hot water for the showers at night nor in the morning. Lukewarm at best. No TV remote in room. One we got from the front desk would not turn off the television. In a room right by the elevator so awakened by the noise from that all night long. Evening shift front desk, Sandy, extremely rude. Came across that I was bothering her when asking questions. Will never stay here again.

8

JOHN

2 Sept 2024

·

Stayed 2 nights

Hotel is under renovation so parts of it look a reck. Carpets ripped up, sheet rock dust, ladders, and buckets everywhere. Our room was completely remodeled except for the tub. The room was very modern, very clean, but the tub was awful. It needs to be replaced, perhaps it’s already on their agenda to do. But the hotel staff is excellent! The breakfast was really, really good with omelettes, bacon and sausage. Impressive for a hotel breakfast. I would definitely recommend the hotel after the renovations are finished.

8

Donald

27 Jul 2024

·

Stayed 1 night

Our room the AC in it was loud and annoying. We ended up leaving at 4 in the morning because I couldnt sleep.

8

Carol

24 Nov 2023

·

Stayed 1 night

Carpet in hallway needed vacuuming; was a bit noisy due to interstate noise. Nice breakfast. Spacious room, comfortable bedding. Recommend a dim light in the bathroom

8

Bradley

21 Oct 2023

·

Stayed 1 night

Good location. Bed was hard and uncomfortable

6

Jerod

23 Mar 2023

·

Stayed 1 night

Shower was excellent. Staff was friendly. Beds were uncomfortable and the overall condition of the place needs attention

10

frederick

25 Jan 2024

·

Stayed 1 night

Water pressure was low and the thermostat in our room didn't work.

8

Sheila

30 Dec 2023

·

Stayed 4 nights

The TV was too small and didn't have good channels.

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Service

Service is frequently praised as friendly, helpful, and accommodating, though a few guests encountered rude or unhelpful interactions.

Related guest reviews

8

Elizabeth

10 Jun 2025

·

Stayed 3 nights

Stayed there this past the weekend. Visiting family in the area for the first time. Can’t say enough about the staff. Amazing service! Courteous, attentive, ridiculously friendly, just an over the top team in general. The only blemish of our stay was an overnight spree of car break-ins in which we fell victims to. 8 total car broken into Sunday morning. Just wish the hotel could do more to prevent/detract these things from happening. Provide a bit more assurance to paying customers in terms safety, and their well being while being guests at their establishment. I understand crime happens everywhere, but hotel chains like these should take minor steps to deter/prevent things like this from happening. Maybe increasing security a bit. It’s frustrating. Hard to get a good nights sleep after something like this. Specially when you are traveling with your most precious asset, your family, and your 10 year old is now scared to stay at such a place. Once again I can’t say enough about the staff, and the hotel in general, just hope steps are taken to prevent things like this from happening in the future.

10

Roseann

11 Oct 2025

·

Stayed 1 night

The front desk staff was very accommodating. The breakfast was good.

10

Rebecca

5 Sept 2025

·

Stayed 1 night

The team was friendly and the check in and out process was easy.

4

Thomas

12 Oct 2025

·

Stayed 1 night

No hot water for the showers at night nor in the morning. Lukewarm at best. No TV remote in room. One we got from the front desk would not turn off the television. In a room right by the elevator so awakened by the noise from that all night long. Evening shift front desk, Sandy, extremely rude. Came across that I was bothering her when asking questions. Will never stay here again.

10

George

17 Jun 2023

·

Stayed 1 night

Check in was super fast and the staff was very accommodating and friendly.

2

Shay

7 Apr 2025

·

Stayed 2 nights

Unsafe place having a motel 6 next to it drug dealing. Other than that, I have a son with autism and sometimes he has his moments, so there was one night that he spilled his drink on the bed and I went to the lobby to get some sheets. The thing is that this staff member gave me a hard time making up excuses on not fulfilling my request and he got to a point he said “if I want to” also said that “if I needed the sheets I could look for them earlier since I was coming in and out the whole day from the hotel” obviously his comment was rude. As far as I know I could go in and out as many times I want without being questioned, plus I clearly said to him that the situation with the sheets was an unpredictable accident with my autistic son. At the end what it seems is that this employee is not considerate with people with disabilities. At the end of this unnecessary back and forth this employee did got the sheets that I needed for my son.

10

Marco

22 Jan 2025

·

Stayed 3 nights

Had an amazing stay. Staff was super friendly and helpful the whole stay. Definitely gonna be my favorite for when i stay in the area

10

Pamela

7 Oct 2025

·

Stayed 1 night

The ladies at check-in were amazing, very helpful.

10

Melanie

10 Sept 2023

·

Stayed 1 night

This was my second stay at this hotel. The last time, they were remodeling, so their breakfast options were super limited. But this time we got the full service! It was amazing!! The lady at the desk, super nice and really helpful, had our reservations pulled up before I could get my booking confirmation number pulled up myself! The staff is absolutely the best!! I had to go out to the car around midnight to retrieve my book, and the gentleman behind the desk offered me a wake up call and asked if there was anything we needed! When we ate breakfast (which was soooo good!) , we talked with some lovely employees, cleaning ladies included, who were super nice! Then, checking out, they were amazing! I handed my keys to a gent behind the desk and we bantered back and forth about the party we were in town for, and we left there laughing and in great spirits! We will absolutely stay here again!

8

Erica

30 Dec 2024

·

Stayed 1 night

The staff was incredibly kind and attentive. Room was clean and breakfast was good.

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Location

Convenient to I-85 and easy for quick stopovers, but several reviews describe the surrounding area as rough or awkward to access, and some noted highway noise.

Related guest reviews

8

Allison

18 Aug 2025

·

Stayed 1 night

Probably one of the best choices for the area because the pickings are slim! Location is Convenient from highway and a fine overnight stay with comfortable beds. We did grab breakfast on the way out the next morning and there was eggs, sausage, biscuit and gravy and yogurt plus the usual continental breakfast options. It’s not a destination, but okay if passing through. Indoor pool was reported by kids as being good.

10

Gerome

18 Oct 2024

·

Stayed 2 nights

Easily accessible

8

William

27 Dec 2024

·

Stayed 4 nights

This hotel is undergoing a renovation. The location is a tad sketchy (lots of homeless folks wondering around the area).

8

Regina

29 Dec 2024

·

Stayed 1 night

We needed a place to sleep for the night and this one had great reviews. The hotel is still being renovated. There are many new aspects such as shower lining, paint, and carpet but they are still working on tiling. our bathroom tile had cracks which took away from the aesthetic. The mattress was extremely comfortable but we could hear some light highway noise. The room seemed clean. There was some air freshener smell that was masking some other smell. The staff was friendly and nice. I think it will be really nice once the renovation is complete.

8

Steven

30 Jun 2025

·

Stayed 1 night

Very continently located.

10

Beth

4 Sept 2023

·

Stayed 1 night

Hotel overall was not clean, first room assignment smelled terrible and thankfully we were able to get a different one. The girl at the front desk was very nice and accommodating. Went to grab a bite to eat and felt unsafe, area around the hotel has several homeless that approached my husband in the parking lot and gas station. Not a good area of Gastonia at all

10

Tony

15 Feb 2025

·

Stayed 1 night

Great location!

8

Shakeeta

9 Apr 2023

·

Stayed 1 night

In the hood

10

David

16 Dec 2024

·

Stayed 1 night

Close to interstate

10

Martha

6 Dec 2022

·

Stayed 1 night

Road into the property is awkward, at least at night.

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Dining

Breakfast is generally well liked with hot options, though at busy times items are not replenished quickly and occasional equipment issues were noted.

Related guest reviews

8

Robyn

9 May 2025

·

Stayed 1 night

Staff was very friendly and helpful. Hotel was clean and smelled clean in all areas. Breakfast area too small and food wasn't being replenished quick enough.

2

Brandy

15 Sept 2024

·

Stayed 2 nights

Nothing good about the property. Remodeling, so everything was dirty, coin opperated laundry, but no quarters, breakfast was very limited and not well maintained. If able I would give 0 stars.

10

Don

14 Sept 2025

·

Stayed 1 night

Overall the experience was great. Checking in and out was super simple, room had a good amount of amenities, and breakfast was one of the better spreads I've had.

10

Brenda

3 Jun 2024

·

Stayed 1 night

I was just passing through as my flight was delayed. They were able to get us right in. Also, the breakfast the next morning was delicious.

8

JOHN

2 Sept 2024

·

Stayed 2 nights

Hotel is under renovation so parts of it look a reck. Carpets ripped up, sheet rock dust, ladders, and buckets everywhere. Our room was completely remodeled except for the tub. The room was very modern, very clean, but the tub was awful. It needs to be replaced, perhaps it’s already on their agenda to do. But the hotel staff is excellent! The breakfast was really, really good with omelettes, bacon and sausage. Impressive for a hotel breakfast. I would definitely recommend the hotel after the renovations are finished.

10

Cheryl

25 Mar 2023

·

Stayed 1 night

Breakfast was a little disappointing. There was a large team house at the hotel and breakfast was wiped out by the time we got there. It was about 20 minutes before closing and food was not replenished. The facilities were great besides that.

8

Miranda

27 May 2024

·

Stayed 2 nights

The lobby of the hotel seems smaller than other Holiday Inn Express' I have been to previously, and some of the furniture was visibly dingy/dirty, but it was fairly nice. Breakfast selection was good: bacon, eggs, sausage, pancakes, plus the normal continental options like yogurt, cereal, muffins, juice, coffee, etc. Our room was missing a lampshade but was very clean and comfortable, which is what really matters! There was a small section of the wall in the bathroom that has water damage, so it didn't look clean, but that's all it was. The water pressure in the shower was amazing! Upon arrival the hotel was having technical issues but got us checked in on paper with no problems or delays. The area surrounding the hotel seems a little rough, but the hotel itself was fine. If we came back to the area, we would stay here again.

10

MARY

26 May 2025

·

Stayed 3 nights

EVERYTHING WAS AS WE EXPECTED IT TO BE - FRIENDLY, GREAT, PROFESSIONAL SERVICE WITH A SMILE - WATER WAS HOT IN OUR ROOM, AIR WAS COLD, BREAKFAST WAS GREAT !!!!

8

Erica

30 Dec 2024

·

Stayed 1 night

The staff was incredibly kind and attentive. Room was clean and breakfast was good.

10

Laura

27 Apr 2024

·

Stayed 1 night

Was a nice room and I was very happy to find the inlets on the breakfast buffet Thank you

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$93
February	US$97
March	US$109
April	US$109
May	US$113
June	US$110
July	US$114
August	US$111
September	US$119
October	US$122
November	US$105
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $174	16 $163	17 $161	18 $132	19 $129
20 $98	21 $140	22 $153	23 $174	24 $133	25 $155	26 $161
27 $108	28 $138	29 $147	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $137	3 $146
4 $107	5 $147	6 $161	7 $162	8 $133	9 $151	10 $160
11 $114	12 $147	13 $169	14 $170	15 $113	16 $130	17 $139
18 $98	19 $132	20 $140	21 $140	22 $114	23 $154	24 $152
25 $104	26 $141	27 $152	28 $129	29 $119	30 $117	31 $110

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

Standard Room, Multiple Beds

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room

Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Charlotte West - Gastonia by IHG

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Prices for upcoming dates