Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee, approximately USD 10 to 20 per person.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a pet fee of USD 55 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 4:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities, and elevators. Specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Hickory, within a 15-minute walk of Hickory Metro Convention Center and Valley Hills Mall. It is 1 mile from Hickory Furniture Mart and 1.8 miles from Fairbrook Optimist Park.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. Pool access is from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 10.00 per night, subject to availability. Advance request or confirmation may be required.

Crowne Plaza Hotel Hickory

Average nightly price at Crowne Plaza Hotel Hickory by IHG by month, last 12 months (USD)
Month	Average price
January	US$83
February	US$91
March	US$100
April	US$92
May	US$92
June	US$93
July	US$93
August	US$102
September	US$96
October	US$108
November	US$100
December	US$84

What guests think

Crowne Plaza Hotel Hickory by IHG draws mixed feedback, with many guests praising friendly staff, a large atrium, and comfortable rooms, while recurring concerns cite dated interiors, inconsistent cleanliness, facility closures, and significant traffic noise from the busy road.

The location is convenient to I 40, shopping, and dining, but traffic noise—especially on weekends—affects many stays. Room layouts vary, with some interior facing windows and small bathrooms, and noise from the atrium or exterior corridors. Dining feedback ranges from very good breakfasts and bar service to limited hours and confusing voucher or pricing experiences. Expect a convenient stay with variable room types and amenities; choose your room carefully if noise is a concern.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Large, older property with an indoor pool, spacious atrium, and an on site bar/restaurant. Guests report intermittent pool closures or towel shortages, a sauna not in use, one distant elevator, and some exterior access rooms that affect security and noise.

Related guest reviews

10

Phil

12 Sept 2025

·

Stayed 1 night

This is a beautiful hotel rooms were very nice and very clean. Oddly, it is not that busy but it is very well maintained the pool was very nice. I think the new convention center took a lot of their business away, but this is still a very nice place to stay in Hickory.

6

Porschea

16 Jul 2025

·

Stayed 3 nights

The Crowne Plaza in Hickory is one of our top choices when our family hosts our reunion in Hickory or Conover. Sadly, the hotel is not quite as we remember it. The space is absolutely beautiful and the potential is there, but it seems as though the hotel is declining. None of the amenities that were advertised were available. The gym and pool were closed for the duration of our stay. The restaurant menu advertises a breakfast buffet, which was closed the duration of our stay. The rear door worked only sporadically, which is really inconvenient if your room is on that side. Positives - their rooms are very spacious and comfortable, they offer a variety of channels on the TV, bathroom is nice, fully equipped with lotion, soap, body wash, shampoo & conditioner. Bathrooms are comfortable, & spacious, beds are comfortable, hotel is centrally located, daily housekeeping, which most other hotels seem to have gotten away from, staff was friendly, check in process was quick and easy. The on-site restaurant had a variety of options for breakfast and dinner.

10

stephen

4 Apr 2024

·

Stayed 1 night

Great experience. The bar was great and the food was as well. Great customer service and a very clean comfy room. Would recommend and stay again when in the area. 👍

10

Billie

10 Aug 2025

·

Stayed 2 nights

This is a wonderful place to stay. Very clean, and comfortable. The only issue was it is very noisy but that's to be expected with the location. So many dining and shopping within walking or under 5 min drive! I do miss the sauna, but the pool and the gym are great!

4

Clay

2 Sept 2025

·

Stayed 2 nights

Rooms are exposed to the outdoors, so poor security. You hear all the traffic at the busy intersection. Lot's of dead bugs and sink flies.

10

Bon-die

4 Jul 2025

·

Stayed 1 night

It is always a clean and welcoming place to stay. The pool was closed for repairs which is disappointing considering the time of year. Easy access from I40

6

Johanna

13 Oct 2024

·

Stayed 1 night

It's an older property and not in the best condition. Staff at the front desk seemed like they didn't want to be there. It seems like they might need a new key machine. The first set of keys didn't work and we had to get more made. One of the house keeping staff was quite welcoming and friendly but the rest of the staff were not. The pool was decent and the water temperature was great but there were not any towels in the pool area at all. The sauna appears to be not in use. Rooms show signs of age - stains on the bathroom ceiling and a small hole in the wall, etc.. Convenient location not far off the interstate. We came to town for Oktoberfest which was a lot of fun.

6

Martin

13 Jun 2024

·

Stayed 1 night

Very large hotel but somewhat dated. There is only one elevator that was far from the front desk at the north end and far from our room at the south end. This required me to pull a fully loaded luggage cart quite a distance from the front entrance. The luggage carts are only by the front desk and one of them had a damaged tire that was not apparent until after I loaded it.

10

Robert

4 Jan 2025

·

Stayed 2 nights

We loved the pool and the yummy breakfast at the restaurant.

8

Kendra

8 May 2023

·

Stayed 1 night

Liked the availability of lunch and dinner at the bar area. Was disappointed that we could not order a cooked breakfast. Property is older but clean and close to where we needed to be in Hickory- staff was very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent across reviews. While some note very clean rooms, recurring reports cite odors (mildew or smoke), damp carpets, mold or stains, bugs, and occasional lapses in housekeeping.

Related guest reviews

8

Rebecca

18 Mar 2023

·

Stayed 1 night

The hallways smell like weed - like there is a lot of smoking going on. Our room is clean and smells fine but the hallway we walked through to get to it was thick with the smell.

6

George

29 Dec 2022

·

Stayed 1 night

Old used soap bars in shower. Stained linens.

6

William

8 Apr 2025

·

Stayed 2 nights

The room smelled smelled of mildew and the foyer smelled like a ferret cage.

4

Heather

3 Oct 2024

·

Stayed 3 nights

The pool area was nice. When we first got our keys for the room they didn't work so I had to go and get new keys. Then when we opened the door it was an overwhelming smell of milddew so we called the front desk they had no kind of air freshener. The room cleaner manager gave us rug powder. Then we found bugs in the room and my wife was not happy. We got the room for 4 people my wife, me and our 2 kids we received 1 bath towel, I whent to the front desk they said they had no towels available until the next day at 9am. I whent to the front desk the next morning to report the sink in our room only had hot water and the cold water was shut off because it was leaking and to see if we could get some towels it was about 1030am and the front desk said they had no bath towels for guests. They did fix the water but the maintenance guy was overheard by my wife as saying that he told them about the water leak last week and he was the one that shut the cold water off. I am not impressed by this place and that's why we left a day early. The front desk personnel, the cleaning crew and the maintenance people are great but the owner must only care about profit and less about the property.

6

james

16 Jun 2025

·

Stayed 2 nights

Very dated, room overlooked lobby...hallways had unpleasant odor

6

Jeff

20 Apr 2023

·

Stayed 1 night

Bathroom was disgusting. Toilet had TP in it on check-in and there was no soap in the room. Had the impression housekeeping didn't finish the room cleanup. Overall, room condition was not what I've experienced from other Crowne Plaza hotels. Normally great but not this one. Would not recommend.

2

Melissa

17 Apr 2023

·

Stayed 1 night

Bed bugs! Wouldn’t refund! Stayed somewhere else.

2

Katelynne

6 Aug 2024

·

Stayed 1 night

The lobby is very clean but thats where the cleanliness ends. The room smelled like straight up mold with mold on the baseboards. The carpet was wet and smelled like mildrew ground the AC unit. The doors were broken and there was a hole in the bathroom wall. The furniture looked like it was picked up from the side of the road. Was not safe for my 1 year old daughter to crawl around. We immediately checked out. The front desk manager said to expect my refund in a few days when expedia contacts them to confirm we didnt stay. Hopefully they stay true to their word. $133 is insane for the room. Go to the Best Western!

2

erick

2 Aug 2024

·

Stayed 1 night

Dirty and smells

6

Cheryl

7 May 2024

·

Stayed 2 nights

Hotel is dated and not very clean. I did not feel comfortable staying there.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally dated with small bathrooms and older fixtures, though some are spacious. Noise is common, especially in exterior facing rooms near the busy road or in lobby facing rooms; some AC units are loud.

Related guest reviews

8

Jeff

13 Apr 2025

·

Stayed 1 night

The property was very nice and the room was clean. But our stay was on a friday night and the road noise was loud till 1am. Would probably stay there again but ask for a room on the backside away from the traffic.

2

Kirsten

24 Jan 2025

·

Stayed 2 nights

I thought the rooms would have been as nice as the inside of the hotel but they weren’t it was just as good as a quality inn

6

Aaron

20 Oct 2024

·

Stayed 1 night

I have stayed here several times in the past, but had not been here since 2018 (have stayed here five times in all). This was the first time I was given an "outside" room facing the parking lot, and was overall disappointed with the condition that the room was in, compared to previous rooms. The wall paper is peeling off in several places in the bathroom, and the dressers all looked old and well-used. The bathroom was also extremely dark and reminded me of a dungeon. There is zero light in the shower itself, as what little light that is in the bathroom is directly over the toilet (I prefer a well-lit bathroom, particularly in the shower). Being an "outside" room, it was also extremely loud, and motorcycles and other loud vehicles were heard clearly in the room for the duration of the night. Although my experiences in the past were good, it appears as if the hotel has gone down hill in the last six years. I will not be staying here again.

6

Jerie Anne

25 Jan 2025

·

Stayed 1 night

Clean and quiet inside; however, the street noise was loud even from the second floor. Sounded like a street race all night.

6

Erica

14 Apr 2025

·

Stayed 1 night

The property is very outdated and it had a horrible smell (sewer) in the hallways.

6

Iryna

2 Nov 2025

·

Stayed 1 night

Very outdated and smells like cigarettes. Right behind our room there was an equipment room which produced very loud noise. Queen beds would be a better option instead of the twin beds.

6

Kim

10 Feb 2025

·

Stayed 1 night

It was adequate for my needs. I had no outside window. My window looked out on the lobby so there was noise from the hall and the lobby.

6

David

18 Jan 2025

·

Stayed 1 night

Hotel is definitely older and in need of an update and revitalization. Staff was nice, beds were hard and very small.

8

Bobby

13 May 2025

·

Stayed 3 nights

The room was nice but the AC sounds like a semi truck very noisy other than that everything was great

4

Amanda

20 Dec 2024

·

Stayed 1 night

So loud felt like there was no insulation.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and helpful. However, several guests experienced check in delays, key or room assignment errors, missed housekeeping, and billing or breakfast voucher issues.

Related guest reviews

10

Priscilla

10 Jul 2024

·

Stayed 2 nights

The staff at this hotel are top tier! Ashley Nicole is a valuable asset to the company. She always makes sure we are taken care of and when an issue arose she went above and beyond to remedy it. The restaurant is a MUST for breakfast. The menu is great and the chef is incredible. Best is the server who greets us each morning, Mark. Mark is professional with an impressive attention to detail. His service is irreplaceable! We are travel nurses and have frequented many hotels so this review is given with the weight of many travel experiences. We would recommend the Crowne Plaza to anyone visiting Hickory.

2

Teresa

10 Jun 2024

·

Stayed 2 nights

They double-charged us and acted like they have no idea how hotels.com works. Still waiting on our money back.

6

Desaray

20 Jan 2024

·

Stayed 1 night

It took me over an hour to get checked in. The lady at the front stated we don't have a digital card being that you prepaid. I can't get a hold of anybody so you need to call. I called hotels.com and then messaged hotels called the customer service. The lady then proceeded to act like she was getting dizzy and so a guy named Donald had to step in for her. He was very nice but didn't know what was going on because that's not his usual place in the hotel. Then the lady proceeded to say sarcastic things like I'm glad it's you on the phone and not me while she got snacks from the snack area and ate them. Meanwhile, I'm just stuck in limbo waiting. The hotel was clean, it is on a very noisy road.

2

Jeff

16 Nov 2024

·

Stayed 1 night

Booked the room and there was another person in the room. The hotel wanted us to share the room. Ridiculous. They blamed hotels.com for the mix up, which we know isn’t the case. Horrible hotel. Never book here!

10

Stephen

4 May 2025

·

Stayed 1 night

The most helpful and pleasant staff I’ve ever dealt with.

4

Mohammed

16 Dec 2024

·

Stayed 2 nights

I have extended my stay for an extra 2 days, never-mind that they never changed any towels or cleaned the room during the first 2 days i stayed but they also haven’t touched the room after i extended, im very disappointed with the services i dont think ill ever com back to this hotel

10

Erik

24 Sept 2025

·

Stayed 1 night

Greeted with a smile and sense of humour... a welcome thing at 11:30pm ..... nicely upkept older facility.

8

Dennis

30 Jun 2024

·

Stayed 3 nights

By aware of lady working the breakfast buffet and the bar - we had purchased breakfast when we reserved the room and so were given breakfast passes which means we did not have to pay when we went to the buffet - right? NO the lady at the desk said we had to pay a $1.99 gratuity and we could charge to our room - when we checked out not only had she charged the $1.99 but also a “restaurant tip” of $8.98. Was she pocketing the excess? Then in the evening we went to the bar and she was working. Charged us more than the listed price and would only accept cash - again was she pocketing the excess? Think management should check this out.

8

Trancy

29 Nov 2025

·

Stayed 1 night

Room was nice check in was easy and reception was very nice

4

Carolina

31 Jan 2025

·

Stayed 1 night

We went to get breakfast and they tried to charge us for it and then explained we needed vouchers. That should have been given to us at check in.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to I 40 and within walking or short drives to dining and shopping. Heavy road noise, particularly on weekend nights, is common; a few guests described the surrounding area as seedy.

Related guest reviews

8

Jeff

13 Apr 2025

·

Stayed 1 night

The property was very nice and the room was clean. But our stay was on a friday night and the road noise was loud till 1am. Would probably stay there again but ask for a room on the backside away from the traffic.

10

Melissa

11 Mar 2025

·

Stayed 1 night

We had an amazing time and this hotel has the old time charm and will go back if we are in the area again - the only complaint that I have is where our room was facing the main road and the cars were racing up and down all night but that wasn’t the hotels fault I would just ask for a room on the opposite side next time. The lady who was the bartender while there was amazing and just so nice as well as the front desk ladies as well but the bartender left an impression and was just so wonderful Thank you for a great experience

6

Jerie Anne

25 Jan 2025

·

Stayed 1 night

Clean and quiet inside; however, the street noise was loud even from the second floor. Sounded like a street race all night.

4

Jane

16 Mar 2025

·

Stayed 1 night

Extremely loud!!!! In the very close vincinity there are Loud Trucks & Motorcycles going up and down the road. We arrived around 8ish pm. They spent on into the night riding the road. When we arrived in the large parking lot next to street in the parking lot over across from Five Guys Burgers. There in parking lot of Hotel were teens drinking and Loud about 8-10 teens I went to McDonals very close to Hotel about 9:30pm and the trucks and motorcycle riding back and forth was so loud i could barely here while ordering. i asked the girl at window was this a truck motorcycle club she said no it is like this every weekend. Surrounding fast food and restaurants close either 9 or 10pm. cops sitting in cars watching activities. I got back to Hotel. Mc donalds is less than a mile down road. 5 minutes. as i was getting out the group of teens drinking and loud was still there. Heard 3 very distinctive GUN SHOT sounds. I reported it when I got inside. Very close range. later I called office and they said police came and security however they claimed not gun shots and not anyone on property in parking lot. The shots were NOT backfire from trucks!!! The area Very Sketchy. Of course they are Not going to honest about it because of business. I finally fell asleep 3am from all the trucks and motorcycles riding by Hotel. The noise was at least til 3 am.

10

KATHERINE

16 Sept 2025

·

Stayed 1 night

Clean quiet facility with safe environment with shopping!

8

Horace

29 May 2023

·

Stayed 2 nights

Not much you could do, but traffic noise interfered with sleeping.

8

Tammi

30 Nov 2024

·

Stayed 1 night

It’s a very busy area. Lingerie shop nearby looks seedy.

8

Jeff

13 Feb 2023

·

Stayed 1 night

This hotel was very nice and the staff was very friendly. Convenient for walking to dining and shopping areas. Will stay again.

10

Mark

28 Mar 2024

·

Stayed 1 night

Great location

10

Bon-die

4 Jul 2025

·

Stayed 1 night

It is always a clean and welcoming place to stay. The pool was closed for repairs which is disappointing considering the time of year. Easy access from I40

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Mixed feedback: breakfasts and bar meals are often enjoyed. Others mention limited hours or closures, overpriced items, and confusion or unexpected charges with breakfast vouchers.

Related guest reviews

10

Priscilla

10 Jul 2024

·

Stayed 2 nights

The staff at this hotel are top tier! Ashley Nicole is a valuable asset to the company. She always makes sure we are taken care of and when an issue arose she went above and beyond to remedy it. The restaurant is a MUST for breakfast. The menu is great and the chef is incredible. Best is the server who greets us each morning, Mark. Mark is professional with an impressive attention to detail. His service is irreplaceable! We are travel nurses and have frequented many hotels so this review is given with the weight of many travel experiences. We would recommend the Crowne Plaza to anyone visiting Hickory.

10

Mike

24 Jun 2023

·

Stayed 1 night

Clean hotel. Added breakfast and it was excellent. I would stay here again.

8

Terry

26 Aug 2023

·

Stayed 1 night

Excellent breakfast

6

Porschea

16 Jul 2025

·

Stayed 3 nights

The Crowne Plaza in Hickory is one of our top choices when our family hosts our reunion in Hickory or Conover. Sadly, the hotel is not quite as we remember it. The space is absolutely beautiful and the potential is there, but it seems as though the hotel is declining. None of the amenities that were advertised were available. The gym and pool were closed for the duration of our stay. The restaurant menu advertises a breakfast buffet, which was closed the duration of our stay. The rear door worked only sporadically, which is really inconvenient if your room is on that side. Positives - their rooms are very spacious and comfortable, they offer a variety of channels on the TV, bathroom is nice, fully equipped with lotion, soap, body wash, shampoo & conditioner. Bathrooms are comfortable, & spacious, beds are comfortable, hotel is centrally located, daily housekeeping, which most other hotels seem to have gotten away from, staff was friendly, check in process was quick and easy. The on-site restaurant had a variety of options for breakfast and dinner.

10

Miranda

14 Sept 2025

·

Stayed 1 night

Was a great stay! Clean, comfortable, nice. The breakfast is a bit overpriced for the food since it wasn’t fresh but it wasn’t terrible. Im sure if I went when it was first opened it would have been delicious. But, If im paying $15/pp the breakfast should be fresh for the entire time it is open.

10

stephen

4 Apr 2024

·

Stayed 1 night

Great experience. The bar was great and the food was as well. Great customer service and a very clean comfy room. Would recommend and stay again when in the area. 👍

8

Larry

30 Jan 2025

·

Stayed 1 night

The room was clean and functional. The hotel and grounds were a little unmaintained. The food we had for breakfast was good and fresh but not a buffet as indicated and the wait time for food was a little long, but since there was only one staff member for intake and waiting tables it couldn't be helped.

8

Dennis

30 Jun 2024

·

Stayed 3 nights

By aware of lady working the breakfast buffet and the bar - we had purchased breakfast when we reserved the room and so were given breakfast passes which means we did not have to pay when we went to the buffet - right? NO the lady at the desk said we had to pay a $1.99 gratuity and we could charge to our room - when we checked out not only had she charged the $1.99 but also a “restaurant tip” of $8.98. Was she pocketing the excess? Then in the evening we went to the bar and she was working. Charged us more than the listed price and would only accept cash - again was she pocketing the excess? Think management should check this out.

10

Robert

4 Jan 2025

·

Stayed 2 nights

We loved the pool and the yummy breakfast at the restaurant.

8

Kendra

8 May 2023

·

Stayed 1 night

Liked the availability of lunch and dinner at the bar area. Was disappointed that we could not order a cooked breakfast. Property is older but clean and close to where we needed to be in Hickory- staff was very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $103	2 $108	3 $108	4 $108	5 $108	6 $107	7 $108
8 $107	9 $115	10 $113	11 $113	12 $105	13 $116	14 $108
15 $103	16 $113	17 $113	18 $113	19 $104	20 $109	21 $117
22 $103	23 $104	24 $104	25 $106	26 $106	27 $108	28 $104
29 $102	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
		1 $79	2 $91	3 $91	4 $91	5 $92
6 $83	7 $87	8 $94	9 $90	10 $91	11 $91	12 $91
13 $83	14 $91	15 $82	16 $90	17 $91	18 $91	19 $91
20 $82	21 $74	22 $83	23 $74	24 $91	25 $83	26 $92
27 $83	28 $74	29 $86	30 $74	31 $82

Crowne Plaza Hotel Hickory by IHG

Prices for Crowne Plaza Hotel Hickory by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Double Beds

Standard Room

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Standard Room, 1 King Bed (Bath Shower Combination)

Standard Room, 2 Double Beds, Accessible (Exterior Access)

Standard Room, 1 King Bed, Accessible (Exterior Access)

Premium Room

Guest reviews of Crowne Plaza Hotel Hickory by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Crowne Plaza Hotel Hickory by IHG

Prices for upcoming dates