Name: Holiday Inn Express Hotel & Suites - Concord by IHG
Address: 2491 Wonder Drive, Kannapolis, North Carolina, United States of America, Kannapolis, North Carolina, US
Price range: US$93–US$339 per night
Rating: 8.42

What guests think

At Holiday Inn Express Hotel & Suites - Concord by IHG, travellers frequently note friendly service, generally clean rooms, comfortable beds, and a convenient location near restaurants and stores, making it an easy stop for area visits and events.

Several guests appreciated the pet friendly policy. Common drawbacks include ongoing renovations with construction noise or paint smells, pool closures or repairs, inconsistent breakfast temperature or availability, and occasional cleanliness or odor issues. A few guests experienced reservation or policy issues and noise from traffic or other rooms. Expect a practical, well located stay with helpful basics and some variability in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feedback is mixed: the indoor pool has been closed or under repair during some stays, elevators are reported slow or worn, and renovation work has caused noise and paint odors. Several guests also noted the property is pet friendly.

Related guest reviews

2

Pawel

7 Apr 2024

·

Stayed 1 night

There was no sign or information that there is a major renovation ongoing. Half of our floor was under full on construction. Smell of paint and dust were everywhere. In addition there was dirt as if there isn’t cleaning staff available. I took photos for reference and can send. We are very unhappy with this stay and at the minimum should get a credit for the money we have spent.

4

Curtis

24 May 2024

·

Stayed 2 nights

The stay at this hotel was Terrible! The place was under renovation during our stay, and no one at Expedia or the hotel forewarned me of the current state of things. I attempted to have someone on staff rectify the situation, but it was to no avail.

2

cynthia

1 Dec 2024

·

Stayed 7 nights

So many things wrong here. At night people were slamming doors, yelling, and this was late at night. One night there was a video game or TV show on super loud next door at 2:00. The whole hallway reeked of weed. It seeped under the door to our room. Ugh! The pool didn’t look clean, the hot food at breakfast was cool in temperature. In general it was noisy and reeked.

10

Sarah

14 Jul 2025

·

Stayed 2 nights

Good experience. Breakfast was tasty and offered a good variety. Even checked out the pool which has some repair work going on but was ok. Highly recommended this hotel.

6

Monica

17 Apr 2023

·

Stayed 2 nights

Staff at check in was nice. Breakfast was pretty good. Typical hotel breakfast. Biggest issue was the indoor pool was closed for work being done on it & we weren’t aware it would be or I would have booked elsewhere. There were other properties that were nicer but my daughter was excited to get to swim. The interior of the lobby and most of the first floor smelled of paint or some other chemicals.

10

TENESHA

5 Mar 2023

·

Stayed 1 night

Very clean hotel nice free buffet breakfast and an EV charger for my car.Lots of places to eat around the hotel perfect area

10

Keith

16 Sept 2025

·

Stayed 1 night

We recently stayed at this Holiday Inn Express. We were pleasantly surprised that this hotel was pet friendly since we were traveling with our pup. Our room was clean and the bed and pillows were so comfy. The area was safe and walkable to many dining options. This property has human and pup approval.

6

James

20 Nov 2024

·

Stayed 1 night

Very well worn and unkempt in many places such as the elevators.

10

rick

7 Sept 2025

·

Stayed 1 night

All the staff were friendly, especially Erica at the check in desk. Clean room. A pet friendly place that allowed us to bring our dog at lower price than other places.

10

Troy

12 Dec 2022

·

Stayed 2 nights

Staff were friendly and room was clean. Only 1 extremely slow elevator that felt like it hadn't been serviced in decades, bland breakfast(weirdest biscuits and gravy I ever tasted and seriously no bacon?), extremely uncomfortable mattress(felt like it old and in need of a change), and an treacherous tub to get in and out of(my wife hurt her knee just getting in the tub), even holding the bar to get in its like a slip and slide.

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Cleanliness

Many reviews describe clean rooms, but others report renovation dust, mildew or musty odors, and occasional serious lapses. Overall cleanliness appears inconsistent.

Related guest reviews

8

Carrie

22 Dec 2025

·

Stayed 2 nights

Nice stay. Rooms were clean. Breakfast had a great variety too. Would stay again!

2

Mackenzie

7 Jul 2025

·

Stayed 2 nights

There were needles under our bed and the front desk lady tried to brush it off

2

Pawel

7 Apr 2024

·

Stayed 1 night

There was no sign or information that there is a major renovation ongoing. Half of our floor was under full on construction. Smell of paint and dust were everywhere. In addition there was dirt as if there isn’t cleaning staff available. I took photos for reference and can send. We are very unhappy with this stay and at the minimum should get a credit for the money we have spent.

6

KRYSTLE

3 Aug 2023

·

Stayed 1 night

The location of the property was great. The area had a lot of different dining options and was very safe and quiet. The lobby had a strong chlorine smell which I assumed was from the pool. Our room had a strong mildew smell but we got in so late that we decided not to bother changing rooms and dealt with it for the night. Besides the smell, the room was very clean and the bed was comfortable.

6

Rainbolynn

15 Oct 2024

·

Stayed 4 nights

This hotel was overpriced for what it was. The room was updated but smelled musty. The room was not cleaned the entire time we were there (4 days). Breakfast seemed like it was rationed, our kiddo loves biscuits only 1 day out of 4 she was able to have any. There were homeless people right outside the front door. The hotel is right off of I-85 with constant traffic. Staff was okay. I can say we won’t be back and I would not recommend drive a lil further toward concord, we have stayed nicer, and cleaner hotels that way.

4

August

16 Jul 2025

·

Stayed 2 nights

This was probably the work hotel bed I have ever slept in. Property is extremely filthy.

8

Leanna

24 Nov 2024

·

Stayed 1 night

Up keep of the room was standard but needs improvement on cleanliness and to fix the deficiencies in the wall, furniture and cleanliness of the bathroom.

8

Chris

14 Dec 2024

·

Stayed 2 nights

Very clean

10

Brandon

21 Dec 2025

·

Stayed 1 night

Room was clean, and staff was friendly. Good breakfast was an added bonus

10

Holly

14 Dec 2025

·

Stayed 2 nights

Staff is great! Check in was fast and easy. The room was excellent! Very clean with really good toiletries! The bed and pillows were wonderful! I travel a lot and this was the best sleep I've had in a while! I will definitely be choosing them in the future! Great weekend!

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Rooms

Guests often find rooms comfortable with supportive pillows and some updated features, plus occasional spacious layouts. Recurring concerns include worn or sagging mattresses, squeaky beds, maintenance issues like peeling ceilings or stuck shades, and traffic or hallway noise in certain rooms.

Related guest reviews

10

Stephanie

11 May 2024

·

Stayed 1 night

Great one night stay. Bed very comfortable and pillows. It was very quiet too. I had a room on the backside where the highway is but didn’t hear any traffic

8

Summer

31 Mar 2025

·

Stayed 2 nights

Good location! My daughter loved the pool & we enjoyed the breakfast! Our shade in the room wouldn’t open so it was always dark lol. Other than that, everything was clean, staff was super friendly!

10

Jennifer

1 Sept 2024

·

Stayed 2 nights

This hotel is good. It's not top of the line, but we had a good stay, the breakfast is decent, and the area is safe. It's right off the highway, so it you are on the highway side of the hotel, you can hear the cars. Also, even though the rooms have good air condition, everything seemed moist. The bed was comfortable and the room was clean.

8

Leanna

24 Nov 2024

·

Stayed 1 night

Up keep of the room was standard but needs improvement on cleanliness and to fix the deficiencies in the wall, furniture and cleanliness of the bathroom.

6

Eric

13 Dec 2025

·

Stayed 1 night

Our mattress had huge crater sized dips in it. Very uncomfortable unfortunately

4

Melissa

6 Jan 2024

·

Stayed 1 night

Very poor quality bed. We did not sleep well because the bed frame is very poor quality. The bed is very squeaky. Even minor adjustments in sleeping positions result in loud noise. Very disappointed and very tired.

4

Jane

31 Mar 2023

·

Stayed 1 night

Couldn’t sleep due to highway noise.

8

Susan

11 Jul 2023

·

Stayed 2 nights

Clean, updated and comfortable bed.

8

Deborah

27 Feb 2023

·

Stayed 1 night

The only thing unappealing was the ceiling in my room 410 above the AC unit. It's pealing and because of that makes you feel there has been a leak or something which gives you an uneasy feeling about mold.?.. However, I have alergies and did not have a problem. Room was very clean and on the upper scales as far as amenities. Definitely would stay there again. Also thank you for not spraying nice scents in the room that make me sick. I would give a 10 except for the ceiling.

10

Holly

14 Dec 2025

·

Stayed 2 nights

Staff is great! Check in was fast and easy. The room was excellent! Very clean with really good toiletries! The bed and pillows were wonderful! I travel a lot and this was the best sleep I've had in a while! I will definitely be choosing them in the future! Great weekend!

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Service

Service is frequently praised as friendly, helpful, and efficient at check-in, with several staff members singled out. Some guests reported issues such as a lost reservation, a residency-radius check-in refusal, or dismissive responses to problems.

Related guest reviews

2

Mackenzie

7 Jul 2025

·

Stayed 2 nights

There were needles under our bed and the front desk lady tried to brush it off

8

Jennifer

22 May 2025

·

Stayed 2 nights

hotel was clean and a friendly staff

8

RW

16 Dec 2024

·

Stayed 1 night

Staff was very courteous and friendly and we were allowed to check in early. I used Expedia for my booking and there was an issue with Expedias payment processing that caused stress for the hotel desk auditor and delayed our check in. The auditor managed the problem with patience and grace. I may not use Expedia for my next hotel booking.

8

Takesha

16 Jun 2025

·

Stayed 3 nights

Good stay. Friendly staff.

10

Hector

5 Jul 2023

·

Stayed 3 nights

Staff was friendly and helpful. The one negative is that the door locks at a lot of the rooms are tricky and you have to make sure the doors closes properly when you leave the room.

2

Stephen

31 Jan 2025

·

Stayed 3 nights

They lost reservation, were sold out and made no attempt whatsoever to try to rectify!

10

Christopher

15 Aug 2025

·

Stayed 1 night

The staff was very kind and cordial

10

Angela

9 Nov 2024

·

Stayed 1 night

Erica the front desk lady was amazing!!!!

10

rick

7 Sept 2025

·

Stayed 1 night

All the staff were friendly, especially Erica at the check in desk. Clean room. A pet friendly place that allowed us to bring our dog at lower price than other places.

10

Holly

14 Dec 2025

·

Stayed 2 nights

Staff is great! Check in was fast and easy. The room was excellent! Very clean with really good toiletries! The bed and pillows were wonderful! I travel a lot and this was the best sleep I've had in a while! I will definitely be choosing them in the future! Great weekend!

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Location

Location is a strong point: right off the highway and walkable to many dining and shopping options, with convenient access to the Cabarrus Event Center. Guests on the highway side sometimes report traffic noise.

Related guest reviews

10

Catherine

9 Oct 2023

·

Stayed 3 nights

Easy to get into. Close to restaurants. Close to the highway. Easy yo get yo the track

10

Nuris

20 Aug 2023

·

Stayed 1 night

Nice hotel, right off the highway and very convenient to everything. The beds and pillows were very comfortable. Breakfast was very good. Would stay here again.

10

Paul

12 Nov 2025

·

Stayed 4 nights

Fantastic location near so many stores, shops, and restaurants. Nice staff and pretty clean and quiet. Highly recommend.

10

Jennifer

1 Sept 2024

·

Stayed 2 nights

This hotel is good. It's not top of the line, but we had a good stay, the breakfast is decent, and the area is safe. It's right off the highway, so it you are on the highway side of the hotel, you can hear the cars. Also, even though the rooms have good air condition, everything seemed moist. The bed was comfortable and the room was clean.

10

Keith

16 Sept 2025

·

Stayed 1 night

We recently stayed at this Holiday Inn Express. We were pleasantly surprised that this hotel was pet friendly since we were traveling with our pup. Our room was clean and the bed and pillows were so comfy. The area was safe and walkable to many dining options. This property has human and pup approval.

10

Melanie

9 Dec 2024

·

Stayed 1 night

Perfect location for events at Cabarrus Event Center

10

Chisona

17 Apr 2025

·

Stayed 3 nights

I stay here when we visit Kannapolis! It’s so convenient it has a Walmart in the circle. Plenty of food options to choose from! The hotel is clean and quiet for the most part. It was kids running on my floor early in the morning this stay but I didn’t experience that the last time so I won’t let that take away from the review.

8

Leslie

10 Sept 2024

·

Stayed 1 night

Right next to expressway and Sam’s club

10

Keith

5 Apr 2025

·

Stayed 1 night

Great location for events in Cabarrus center

8

Kathy

2 Mar 2025

·

Stayed 2 nights

A good overall experience! We did lkle that there are a few restaurant's, a Walmart amd a Kohls within walking distance. And while Dunkin donuts is also walkable there is a wonderful donut place (Donut House) about 5-10 minutes away if looking for something more.

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Dining

Breakfast draws many positive remarks for taste and variety. However, recurring complaints note cold items, equipment problems, and food running out before the end of service.

Related guest reviews

10

NATALIA

24 Nov 2023

·

Stayed 5 nights

Staff were friendly, rooms were clean and complementary breakfast was delicious.

8

Carrie

22 Dec 2025

·

Stayed 2 nights

Nice stay. Rooms were clean. Breakfast had a great variety too. Would stay again!

10

Tamekia

21 Oct 2024

·

Stayed 1 night

Very low key stay. I wanted a night away to decompress and was able to do that. The hotel was quiet. Rooms were clean and spacious. Coffee bar was amazing and breakfast was good.

10

Nuris

20 Aug 2023

·

Stayed 1 night

Nice hotel, right off the highway and very convenient to everything. The beds and pillows were very comfortable. Breakfast was very good. Would stay here again.

6

Eric

25 Feb 2025

·

Stayed 2 nights

Breakfast needs improvement. Pancake maker broken and breads were stale. You are getting what you pay for here. It isn't 5 star but I would stay here again if the price was right

10

Sarah

14 Jul 2025

·

Stayed 2 nights

Good experience. Breakfast was tasty and offered a good variety. Even checked out the pool which has some repair work going on but was ok. Highly recommended this hotel.

8

Robert

24 Mar 2024

·

Stayed 2 nights

Breakfast was cold, even at opening.

8

THOMAS

25 Sept 2023

·

Stayed 1 night

The breakfast on Sunday was supposed to be from 7:00 am until 10:am. But several of the food items were gone by 9:30.

10

Felicia

27 Nov 2023

·

Stayed 4 nights

Friendly and attentive staff. Super comfortable bed! We stayed for 4 days to visit family in the area and we were super pleased with the room. Breakfast was great, coffee was hot and towels were fluffy!

10

Brandon

21 Dec 2025

·

Stayed 1 night

Room was clean, and staff was friendly. Good breakfast was an added bonus

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Month	Average price
January	US$99
February	US$134
March	US$120
April	US$173
May	US$138
June	US$126
July	US$130
August	US$151
September	US$139
October	US$148
November	US$137
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2 $193	3 $211
4 $112	5 $140	6 $198	7 $180	8 $171	9 $286	10 $339
11 $168	12 $127	13 $140	14 $168	15 $145	16 $206	17 $239
18 $100	19 $140	20 $177	21 $142	22 $184	23 $205	24 $205
25 $100	26 $114	27 $175	28 $161	29 $136	30 $165	31 $129

Holiday Inn Express Hotel & Suites - Concord by IHG

Prices for Holiday Inn Express Hotel & Suites - Concord by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express Hotel & Suites - Concord by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites - Concord by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $110
20 $95	21 $119	22 $147	23 $175	24 $175	25 $183	26 $179
27 $93	28 $112	29 $153	30 $155