Name: Sleep Inn Matthews-Charlotte
Address: 9900 Matthews Park Drive, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: US$61–US$87 per night
Rating: 7.32

What guests think

At Sleep Inn Matthews-Charlotte, reviews are sharply mixed: several guests praise friendly staff, budget pricing, and a convenient location near shops and highways, while many others cite serious cleanliness problems, maintenance issues, and a repeatedly closed pool.

Breakfast feedback ranges from acceptable to very poor, with several mentions of limited selection or low quality. Rooms are described as dated, with firm beds, small or awkward bathrooms, and occasional Wi‑Fi or TV issues. Some guests report noise and loitering in parking areas, affecting the overall feel of the property. Expect a budget stay with trade-offs in comfort and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews say the pool was closed during their stays; some also note broken vending machines and luggage carts. Overall facilities feel dated and need maintenance.

Related guest reviews

4

Vicki

13 Jun 2025

·

Stayed 3 nights

First of all, the pool wasn’t working and it’s advertised with the pool so that’s a big demerit right there! Secondly, the bathroom and sink area is very very small. And the light over the sink with the mirror, which is where most people put their makeup on and get ready for whatever event they’re going to had a light so dim, you could hardly see. The lights were covered with a plastic square slotted filter but both of them were so very dim you couldn’t even see if your face was clean or not. First night there I found a roach climbing on the wall of the bathroom where the toilet is. And the pocket door that went between the little sink area and where the toilet and stand up shower were STUCK halfway closed. So you had to put all your muscle behind it to open it all the way, or to close it all the way. Also, the handle on the shower door was completely disconnected on the bottom side which made it feel grungy and dirty. Very unhappy.

4

jessica

20 Jul 2025

·

Stayed 2 nights

Pool not open dirty room

6

Melissa

1 May 2023

·

Stayed 2 nights

People were drinking/partying in the parking lot and being loud in the hallway. I know the staff can not do anything about this. The breakfast was very bland. Which I know it’s a hotel but still. The luggage carts were broken and held together with zip ties. The mattresses were very firm and pillows were flat as soon as you laid on them. Overall the staff were very nice and helpful but the hotel as a whole just needs an update.

4

Vanessa

30 Jul 2023

·

Stayed 1 night

When I first walked in we were greeted with a STRONG smell of Marijuana. I thought maybe it was the people in front of me but when I passed the lobby area again a few times I kept smelling it but not as strong. The hotel stated it had a pool and the children I traveled with were looking forward to it. When we got there it was NOT working.. The hotel is in a good spot close to everything but def needs some attention. The price was not terrible but still wasn't cheap to have to deal with strong odors of mold in the room esp in the bathroom area. Will NOT be staying in another Sleep Inn again. Sorry would NOT recommend.

8

ryan

2 Jun 2025

·

Stayed 1 night

Nice clean hotel for a weekend Lacrosse tournament. However, they do not offer shampoo or conditioner. Also the pool was empty and we were looking forward to taking a swim.

8

Angie

20 Jun 2023

·

Stayed 1 night

While our stay was ok- especially for the price! The overall facility needs a face lift /updates! Bathroom needs work. The halls have a weird smell. And very disappointing that the pool area was not in operation this time of year!

8

Nadja

2 Jun 2023

·

Stayed 1 night

A little disappointing, that the pool wasn't open yet, but anything else was good.

8

Melanie

30 Jun 2024

·

Stayed 2 nights

This is an older hotel. Pool was closed on our trip end of June. Room was fine

8

Sheila

5 Jun 2025

·

Stayed 1 night

Well insulated. 4 noisy kids in the room next to me and I didn't hear a sound in my own room! Pool was not filled though, but nothing about it on the website.

8

Marilyn

7 Jul 2024

·

Stayed 2 nights

The pool was out of order. Vending machine and drink machine were out of order

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Cleanliness

Multiple reviews report roaches and other pests, unpleasant odors, and dirty or worn linens; housekeeping can be inconsistent. A few guests found rooms clean, but overall cleanliness feedback skews negative.

Related guest reviews

2

Kevinn

21 Jun 2025

·

Stayed 1 night

I didn't like having to kill roaches in my room.

2

Kathy

19 Dec 2025

·

Stayed 1 night

Roaches everywhere

4

Porsha

16 Nov 2025

·

Stayed 1 night

The sheets wasn’t washed or smelled fresh pillows are not comfortable rooms even smell bad they need air fresheners in rooms an hallway

4

Romney

16 Jun 2024

·

Stayed 2 nights

The room obviously hadn’t been painted in years as there were marks and spots all over the wall, there were bugs crawling in sink and on the curtain and the towels and sheets were old and worn. When we returned to the room, they had not changed the sheets, made up the bed or did much in the way of cleaning. I guess you get what you pay for.

2

Grace

12 Feb 2023

·

Stayed 4 nights

There were mice scarring around and mouse droppings in the room. The staff refused to clean up the mouse poo. Finally one young staffer gave our guest some cleaning supplies on the second day to clean it herself. Outside of that person, the rest of the staff were very rude about the rodent issue. It was unsanitary. Breakfast had limited options.

2

Shakuur

30 Aug 2025

·

Stayed 2 nights

Roach infested and

2

D'Ontay

28 Jun 2025

·

Stayed 1 night

Found 2 live German roaches in my room the night i checked in. Showed them to the front desk and the gentleman gave me another room. Woke up the next morning to a German roach in the bathroom. Showed it to the front desk and the lady said they didnt have a roach problem and that i brought them into the hotel. I go to the room and move the mattress and grabbed a sticky trap that the hotel had under it that was full of roaches and took it to the front desk. The lady said shes never seen it before. I told her it was behind the bed along with dust and trash. She walked away so i checked out

2

Samantha

26 Mar 2025

·

Stayed 1 night

The place had fleas and I was bitten multiple times.

4

Norvell

5 Oct 2024

·

Stayed 1 night

Dirty and the the room smelled like smoke

2

Lisa

29 Oct 2025

·

Stayed 1 night

Roach Hotel! Stayed 1 night and I killed 3 roaches within 1 hour. I’m sure there were more but I could not wait to get out of there. One was crawling all over my breakfast that I sat on the nightstand for 10 seconds. I took the dead roaches to the front desk. The woman at the front desk was very nice and assured me that the manager would call me when he arrived at the hotel. That was Sunday and it is now Wednesday with no call.

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Rooms

Rooms feel dated, with reports of firm mattresses, flat pillows, small or awkward bathrooms, and occasional maintenance issues; some note noise from other guests. Wi‑Fi and TV performance can be unreliable.

Related guest reviews

4

Vicki

13 Jun 2025

·

Stayed 3 nights

First of all, the pool wasn’t working and it’s advertised with the pool so that’s a big demerit right there! Secondly, the bathroom and sink area is very very small. And the light over the sink with the mirror, which is where most people put their makeup on and get ready for whatever event they’re going to had a light so dim, you could hardly see. The lights were covered with a plastic square slotted filter but both of them were so very dim you couldn’t even see if your face was clean or not. First night there I found a roach climbing on the wall of the bathroom where the toilet is. And the pocket door that went between the little sink area and where the toilet and stand up shower were STUCK halfway closed. So you had to put all your muscle behind it to open it all the way, or to close it all the way. Also, the handle on the shower door was completely disconnected on the bottom side which made it feel grungy and dirty. Very unhappy.

10

Dusty

9 Aug 2023

·

Stayed 1 night

Great location, room was very clean and comfortable. Could not get the tv to work and wi fi connection was poor.

8

Tammy

2 Sept 2023

·

Stayed 7 nights

The people above us walking hard , stupping, and children was running could not get a nice rest had to call reception to get them to calm down.

8

Paul

20 May 2023

·

Stayed 4 nights

Very nice and clean rooms, however they have the poorest internet service I've experienced in Charlotte. Consistent download speeds of only 3mbps or lower!!!! Basically useless for anything other than email and reading the news. For business customers that depend on solid internet speeds I'd look elsewhere. The TV's are the "thick" flat screens which shows the age of them...not even the larger variety. Everything else mostly, is pretty nice.

6

James

13 Nov 2023

·

Stayed 2 nights

Price was good. Hotel in need of repairs. Room had faint smoke smell and was dated. Good area and location.

6

Denna

14 Sept 2025

·

Stayed 1 night

Absolutely the most uncomfortable bed ever. AC was weak and couldnt keep the room cool. The floor was dirty with bits of trash like peanut shells.

6

LINDA

11 Dec 2023

·

Stayed 1 night

Was supposed to get an accessable room but didn't, toliet didn't work

6

Aaron

12 Dec 2024

·

Stayed 2 nights

A pretty good deal for the cost. My only real suggestions are: 1. Make sure there is conditioner provided in rooms. This is standard in all of the hotels I have stayed in and I was counting on it. 2. Improve the breakfast. It was the worst I have ever had for a free hotel breakfast, which is saying a lot... Otherwise this is just the type of hotel I look for - reasonable price but clean and quiet. I would stay here again I just would bring my own conditioner and not eat the breakfast.

6

Jason

12 Nov 2024

·

Stayed 1 night

Good enough for a nights sleep but lots of little things like broken world rack, bathroom door lock, scuffed/gashed walls.

8

Arthenia

6 Aug 2025

·

Stayed 1 night

Bed in the room needs upgrade. Mattress terrible

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Service

Many guests describe the staff as friendly and helpful, with quick assistance from the front desk and maintenance. However, there are recurring complaints about rudeness, poor follow-up, and a housekeeping privacy lapse.

Related guest reviews

10

John Patrick

5 Jul 2025

·

Stayed 2 nights

I have to commend the staff at Sleep Inn. They were very courteous and responsive. The evening desk clerk, Jose was very helpful and courteous. The housekeeping and maintenance was very attentive and helpful as well. For instance upon arrival I noticed one of the lights wasn't working so I mentioned it to one the housekeeping staff and in less than 15 minutes the maintenance staff and resolved the problem quickly. Please convey my gratitude to the hardworking staff at Sleep Inn. Thank you.

2

Abdelwahed

8 Sept 2024

·

Stayed 1 night

Hopefully you guys do better cleaning and don’t opened door while guest sleeping . Wait until we check out

2

Kevin

19 Aug 2024

·

Stayed 5 nights

Rude and unhelpful staff.

8

Trish

7 Sept 2025

·

Stayed 1 night

Very nice staff, room was good. Shower took a bit to warm up.

4

Patricia

13 May 2023

·

Stayed 1 night

1) Assigned room was found not cleaned, dirty linen and refuse still in the room. 2) Beeping smoke alarm, attendant had no battery replacement. 3) Room telephone was inoperable. 4) Repeated tv satellite interferences. 5) Desk clerk said that neither compensation nor room change would be offered because registration was made online.

10

John

28 Jun 2025

·

Stayed 2 nights

Ths staff was very courteous and helpful. The room was spacious, clean and ver comfortable. My stay was very pleasant one overall.

8

Claudette

22 Sept 2024

·

Stayed 1 night

The front desk was awesome. I left my charger home and they even allowed me to borrow there’s. The room smelled great and the sheets were clean and smelled of bleach. My only issue was the hall way smelled very strongly of weed. Other than that my stay was great & I would definitely stay again.

2

Clinton

5 Mar 2024

·

Stayed 1 night

Me & my family (2 adults 5 small children) booked and payed on Expedia. Got there (10pm that night of booking from traveling 6 hours ). Was refused reservation, refused a refund which I still haven’t received and they ( Indian, front desk attendant & her father, Dipak (father/manager) was very very rude. So we were out of a room, out of money and issue still haven’t been resolved. Will continue to press the issue until the money is returned.

8

Soumyadip

28 Sept 2025

·

Stayed 1 night

Good except rude employee in the breakfast area.

10

lisa

27 Dec 2024

·

Stayed 1 night

Jose and Crystal went above and beyond to make our stay pleasant

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Location

The hotel is convenient to highways, shops, and restaurants, and several guests found the area walkable. Some reviews mention loitering or panhandling in parking areas, raising occasional safety concerns.

Related guest reviews

8

HECTOR RODOLFO

19 Sept 2024

·

Stayed 7 nights

Affordable and clean, excellent location and friendly staff

4

Donald

20 May 2024

·

Stayed 4 nights

the area is rife with panhandlers. charlotte is a sanctuary city and it looks like illegals are hanging out at this motel. slipping in the side doors for a free breakfast, sleeping in the parking lot, even the staff looks shady. an esl class would go far here.

10

Dusty

9 Aug 2023

·

Stayed 1 night

Great location, room was very clean and comfortable. Could not get the tv to work and wi fi connection was poor.

8

Cherlynn

5 Oct 2024

·

Stayed 3 nights

The location is great. It is in a safe area and walkable to food and stores. We did have a slight problem with hot water our first night but it improved the latter that night.

8

Lekeya

29 Mar 2025

·

Stayed 2 nights

The property is near a major highway, surrounded by a lot of stores, food, and gas. Easy to get to near highway. In room is a little outdated compared to updated chains. Most staff looks very sad there.

10

Norma

29 Aug 2024

·

Stayed 2 nights

The property was friendly and quiet on the 4th floor. It was a quick trip but located in an area surrounded by shopping and restaurants

2

Cindy

8 Jun 2025

·

Stayed 1 night

If you don’t mind looking at a dirty ceiling while laying on dingy white sheets and comforter, unfriendly breakfast person, I said Good morning multiple times and her only words were “don’t overfill waffle maker”. Shady people in parking lot not staying at hotel! If you don’t mind all this Thisis your place!

10

Camila

30 Jul 2024

·

Stayed 1 night

Great location.

10

Hakeem

10 May 2025

·

Stayed 2 nights

It’s was the best front desk was nice and friendly and had different food restaurants around and close by stores across the road just nice and quiet

4

jacinta

13 Sept 2025

·

Stayed 6 nights

I originally booked a 6-night stay to relax and clear my mind, but the conditions were unacceptable, and I left after only 2 nights. People were openly smoking weed in the parking lot, the room had a roach, and the carpet had a terrible odor. I even had to wedge a chair against the door for safety during my stay. This experience was a complete waste of money. The reviews and photos online are misleading—nothing like reality. Definitely false advertising. I will never stay here again.

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Dining

Breakfast feedback is mixed, with several reports of limited or low-quality items and burnt or bland options; some guests found it acceptable. Service at breakfast was occasionally described as rude.

Related guest reviews

4

Gail

17 Jun 2025

·

Stayed 2 nights

I used to stay here sometimes but the last time was 2 years ago. We loved the big clean rooms and the great breakfast. This time I had to ask for a different room because the first room on the 2nd floor had an odd odor. The replacement room was better. It was larger and cleaner. There was no outdoor space to sit. The pool is empty and there is no outdoor furniture except for a table chair combo in the back parking lot. Only one and someone was always sitting at it The front had no place to sit either. No benches. Breakfast was disappointing. The coffee tastes burnt. Both days the offering was round frozen egg patties an overcooked sausage patties and self serve waffles. One day there was yogurt available. Small mini muffins and mini cinnamon rolls, cereals and one bowl of apples and some variety of bread. Not as appetizing as it used to be. I won’t stay there again. There is also a new type of customer.

2

Tina

10 Jun 2024

·

Stayed 2 nights

My Son and I had stayed there for two nights. The hotel doesn’t look like anything that was on Expedia, you walk into the lobby looks horrible, the hotel needs fresh paint the carpets need to be deeply cleaned. The pool was not working was not explained to me at the time I book the rooms. The breakfast was horrendous. The lady that set up the breakfast was very rude, I do not recommend this hotel whatsoever. Makes me question if there was any big bugs.

8

John

17 May 2023

·

Stayed 6 nights

Overall the stay was nice, I had little to no complaints. I would suggest checking mattresses because they were a little firm in some areas causing some minor back aches. I would also suggest better pillows as they barely had a shape. I wish I could have streamed my phone to the tv or signed into Netflix on something other than my phone (not a necessity but would’ve been nice). The breakfast is as decent. The one thing I wish was available would’ve been a shuttle to and from locations, even if you had to request it in advance.

8

qing

29 May 2023

·

Stayed 2 nights

buffet breakfast without fruit.

10

Frederick

11 Jun 2023

·

Stayed 1 night

Check in was super easy and the guy upfront was super nice. Breakfast in the am was good. Overall a good stay

4

Franny Pena de

20 Mar 2025

·

If you're planning book this hotel, think about it, property is not clean, smell bad, and it say breakfast included but is better if they say no breakfast.

6

Aaron

12 Dec 2024

·

Stayed 2 nights

A pretty good deal for the cost. My only real suggestions are: 1. Make sure there is conditioner provided in rooms. This is standard in all of the hotels I have stayed in and I was counting on it. 2. Improve the breakfast. It was the worst I have ever had for a free hotel breakfast, which is saying a lot... Otherwise this is just the type of hotel I look for - reasonable price but clean and quiet. I would stay here again I just would bring my own conditioner and not eat the breakfast.

8

Soumyadip

28 Sept 2025

·

Stayed 1 night

Good except rude employee in the breakfast area.

10

Sylvia

6 Jun 2023

·

Stayed 1 night

Clean, friendly, convenient location, breakfast included, great place for the money. Will go back.

6

Cinda

8 Jun 2025

·

Stayed 1 night

The room was clean and beds comfortable. The bathroom door latch was broken and one of the outlets on the lamp between the beds did not work. The hot breakfast was difficult to know what it was. It was shaped like a dollar pancake, but had an egg color. Tasted it , but still could not decide what it was.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$66
February	US$68
March	US$71
April	US$67
May	US$72
June	US$71
July	US$72
August	US$76
September	US$75
October	US$77
November	US$77
December	US$71

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $62	17 $62	18 $72	19 $76
20 $61	21 $61	22 $61	23 $65	24 $65	25 $73	26 $73
27 $69	28 $63	29 $69	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $76	3 $78
4 $69	5 $69	6 $69	7 $69	8 $69	9 $85	10 $87
11 $69	12 $69	13 $69	14 $69	15 $69	16 $83	17 $83
18 $72	19 $70	20 $70	21 $70	22 $71	23 $86	24 $87
25 $72	26 $69	27 $69	28 $69	29 $69	30 $81	31 $82

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sleep Inn Matthews-Charlotte

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