Name: Hampton Inn by Hilton Charlotte/Matthews
Address: 9615 Independence Pointe Pkwy, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: US$92–US$213 per night
Rating: 7.38

What guests think

Reviews of Hampton Inn by Hilton Charlotte/Matthews emphasize a convenient, quiet location but also point to dated facilities, a long-closed pool, and recurring maintenance problems spanning HVAC noise, plumbing and drainage issues, worn furnishings, and room equipment glitches.

Cleanliness feedback is mixed, with reports of mold, odors, grime, and slow drains balanced by several notes about clean, comfortable rooms. Breakfast quality varies from great to mediocre, with recurring comments about weak coffee and occasional issues in the dining area. Service can feel understaffed at times, leading to delays, missed housekeeping, and absent front desk coverage, though some interactions were polite and helpful. Expect a basic, convenient stay with notable trade-offs in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated, and multiple reviews report the outdoor pool closed for an extended period or under renovation. Guests also noted maintenance issues like limited ice machines and unexpected parking fees; one review praised secure parking.

Related guest reviews

8

Robin G.

25 Aug 2024

·

Stayed 3 nights

Would have rated higher if the pool had been open - maintenance in the summer was surprising

2

Allen

14 Jul 2025

·

Stayed 1 night

Pool hasn’t been operational in months/years even though Expedia said it did. They also did not have the type room reserved available.

6

Donald

21 Jul 2025

·

Stayed 4 nights

The breakfast was great, the staff was great. The only complaint was the pool was closed, it was disappointing

8

Joyce

23 Jun 2024

·

Stayed 1 night

Web site shows outside pool. Selected this hotel because of the nice looking pool. Checked in to see the pool still had cover over it. Asked about it and was told they are renovating it. This is June 22!! Really??

6

Gail

12 Jan 2026

·

Stayed 3 nights

Regular and bold coffee was extremely weak. Several guest made the same comment 2 days. No ice in ice machines and person on desk request we find it on another after checking 2 machines Breakfast was mediocre at best

8

Brigid

28 Dec 2024

·

Stayed 2 nights

Shower control needed attention, shower didn't drain well, bed was worn out. 1 working ice machine for a 4 story hotel. Plenty of weed being smoked in a non-smoking hotel. Breakfast was poor for a Hampton Inn..cold powdered eggs, greasy sausage patties and cold potatoes. Outside grounds were unkept and full of trash.

6

Cheryl

24 Jun 2024

·

Stayed 3 nights

I could write a list of what was wrong/dirty in our room and hotel, but for some reason we still enjoyed being there. Big thing I’d say is open your pool and create a beautiful outdoor space! It has wonderful potential, yet it’s sitting there derelict.

6

Elizabeth

12 Jun 2025

·

Stayed 1 night

Ease to food and quiet, unexpected charge to park my car on a prebooked stay.

2

Kevin

25 Jun 2024

·

Stayed 3 nights

We booked the stay because website indicated has a pool. Pool hasn’t been open for over a year. Also they never cleaned the Room . Tried to cancel reservation and stay. Tried to speak with hotel manager, but never got a call back. Planning to dispute charges on my credit card

8

Brenda

7 Aug 2023

·

Stayed 3 nights

Nice rooms . Very comfortable beds . Staff was very nice . Continental breakfast was also a good start to the day . Our only issue was upon checkout we had been 7.74 on our credit card . We were told by the front desk person it was a fee that was charged to each room to maintain the parking lot . We were like …>what. My sister and I both asked for the charge to be removed by the manager . We were told it’s in print somewhere on the website . That my be true , but who reads every little item of the book that’s on a site . If the hotel needs parking maintenance money , it should be included in the hotel fee and not appear as a ridiculous chrge at checkout .

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Cleanliness

Cleanliness is inconsistent, with multiple reports of mold or mildew, odors, grime, and slow-draining tubs. Others noted clean, comfortable rooms.

Related guest reviews

8

scott

17 Jun 2025

·

Stayed 2 nights

It was clean and quiet hotel

4

Seth

19 Nov 2024

·

Stayed 1 night

Honestly, one of the dirtier hotels I've ever stayed in. Was not expecting Ritz quality for $160/night, but my restroom had a patch in the ceiling that was never taped and painted over (exposed screws and seams), the bathtub had a hole smashed in it with a bunch of caulk to conceal it. The toilet had a lose bolt and would rock on the wax seal (surprised it didnt leak on the floor). Overall, it did what it needed, but will never be staying there again.

2

Shayna

15 Oct 2023

·

Stayed 1 night

Smelled like a sewage issue all throughout the hotel. Water wouldn’t drain from the shower. Super gross, don’t book here.

2

Donald

24 Feb 2025

·

Stayed 1 night

Dirty, blood on the sheets

10

Dannie

31 Jan 2025

·

Stayed 1 night

Spacious room. Clean. Comfortable bed and pillows!

6

Linda

12 Dec 2022

·

Stayed 1 night

I was disappointed in this Hampton Inn property. There was black mold around the tub and they tried to hide it by caulking over it. But it was still at the bottom of the caulking in several places. This H Inn property is very outdated but more concerned about the mold. I will call today for compensation

4

Tomacita

14 Oct 2024

·

Stayed 3 nights

I like the location of the hotel but unfortunately that was all. The rooms are outdated and lack cleanliness. The bathroom had no ventilation so it has built mold in the ceiling and walls. The bathroom did not have toilet paper. When I called the front desk I was directed to visit the front desk within 10-15 minutes to obtain toilet paper which should already been in the room for guests. When i finally visited the front desk I was handed half of a half roll of toilet paper. Per the front desk personnel they are awaiting a shipment and was firced to grab the roll from an unoccupied room. Throughout the night and morning hours all you hear is slamming doors. I will not recommend nor will I ever stay here again!

4

Eric

1 Dec 2024

·

Stayed 1 night

Although the hotel was clean, the shower in our room wouldn't drain properly. I had to keep turning off the water so it would drain and cover my feet. The sink also drained slow. I will say that the front desk lady was very welcoming and kind to us. We only stayed one night so we didn't make a fuss about the slow drains.

4

Matthew

16 Sept 2024

·

Stayed 1 night

Dirty, muggy rooms

6

Yolandra

14 Apr 2024

·

Stayed 2 nights

There was a sour odor in the lobby and entrance area, not sure what the smell was

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Rooms

Rooms are dated and vary in comfort; some guests praised spacious layouts and comfortable beds, while others reported worn or lumpy mattresses, small rooms, noisy AC, and older TVs.

Related guest reviews

6

Ricky

27 May 2024

·

Stayed 1 night

Shower and sink didnt drain properly. Had to shower and take a bath at sane time. Interior is outdated. Corners of walls peeling and carpet chewed up. Ac is super loud. Toilet woke everyone up when flushed from being so loud. Not worth over $100 a night.

10

Stephen

31 Mar 2025

·

Stayed 6 nights

Property seemed older and furniture and colors were def old style.

4

Tameshia

15 Jan 2025

·

Stayed 1 night

The property is in a nice area and staff there seem professional and friendly.Breakfast had a great selection. However the rooms are dates, furniture needs to be upgraded, the bathroom had cracks and holes. The bottom of toilet is rusted. This room has a cost of $169 and is certainly not worth that much.

10

Robert

8 Sept 2025

·

Stayed 1 night

The tv need to be updated

8

Sean

12 Jan 2025

·

Stayed 1 night

Nice room and stay

6

Eula

14 Aug 2024

·

Stayed 1 night

The air-conditioner in our room was so noisy.

10

Dannie

31 Jan 2025

·

Stayed 1 night

Spacious room. Clean. Comfortable bed and pillows!

2

Ernie

20 Jan 2025

·

Stayed 2 nights

The bed was very bad every time you moved a spring would stick in your body the worst stay ever,

4

mark

5 May 2023

·

Stayed 4 nights

Property needs an update. Furniture in room was worn and not up to Hilton Standards. Last night of my stay I was up and down from the noise inside and outside of the property. If the room had not been booked by employer I would have left the property in the middle of the night and found another.

6

Blake

19 Mar 2024

·

Stayed 3 nights

The room had a hair dryer that was covered in something like hairspray and sticky. We let the front desk know, they told us they'd replace it, but didn't (we stayed 2 more days). The room was smaller than used when staying in similar accommodations. On the positive side, the front desk was very courteous in every interaction during the trip.

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Service

Service feedback is mixed: many found staff friendly and helpful, but others experienced understaffing, long waits at check-in, absent front-desk coverage, and missed housekeeping during stays.

Related guest reviews

8

Katherine

17 Mar 2025

·

Stayed 4 nights

Both check in and check out people were so helpful and polite.

2

DORIT

8 Mar 2024

·

Stayed 1 night

I arrived at 22 and there was no one at the front desk. I waited for 15 minutes and left the place. There was no contact option (bell). The group sat in the lobby felt uncomfortable for me.

2

MAYUR

16 Feb 2024

·

Stayed 4 nights

No one cleans the room even for a day and I did stay here for 4 nights.

8

Russ

19 Dec 2025

·

Stayed 1 night

The first two rooms I was given had issues with their AC/heater units. The service at the hotel was very good, as they finally got me reassigned to a room that did not have a defective unit. Dylan was especially helpful, and I appreciate that. The overall statement met my expectations of Hampton Inn.

10

Nina

8 Sept 2024

·

Stayed 2 nights

First time at this location and service was great as always. The guest service representative was a dear.

8

Galen

21 Apr 2025

·

Stayed 1 night

I made a mistake on my reservation, but the General Manager Jamel did an excellent job of getting it straightened out with Expedia. He certainly went the extra mile. That is great customer service!

2

Denise

7 Jul 2025

·

Stayed 3 nights

The toilet was clogged when we arrived and overflowed twice during our stay, both times we were offered a plunger. When we stated we were not plunging the toilet ourselves, we received back talk and attitude. I was very appalled at the unprofessionalism of the front desk staff!

6

peter

22 Aug 2024

·

Stayed 2 nights

The hotel is understaffed Long wait time at check in despite it being 7 .00pm. No staff to clean the room or change towels Given a room and found it was occupied and had to return to check in desk to get a new room.

4

Sonya

12 Mar 2023

·

Stayed 3 nights

Requested a room with 2 beds and a sofa bed. When we got there, there wasn't one. No room service. Asked foe extra towels and for the trash to be gathered and enough towels for a week were left in a bag outside the door. No garbage picked up.No cups in the room for coffee.

8

Clyde

16 May 2025

·

Stayed 2 nights

Fine basic hotel. Staff friendly and efficient.

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Location

Convenient, quiet setting close to Downtown Matthews, with many shops and restaurants nearby; several guests found it easy for travel routes.

Related guest reviews

10

Karl

25 Oct 2024

·

Stayed 1 night

Was convenient and on our travel route. Nice and friendly staff. Good breakfast.

10

Calvin

27 Oct 2024

·

Stayed 4 nights

Good location, walkable to dining

10

Joe

28 Dec 2024

·

Stayed 3 nights

Close to a lot of things.

10

Malcolm

4 Nov 2024

·

Stayed 1 night

Really quiet area and uniquely located near lots of shopping and dining restaurants.

10

Randolph

19 Sept 2025

·

Stayed 2 nights

Good location and pet friendly

10

Tonya

23 Mar 2025

·

Stayed 2 nights

very close to food options and not far from downtown

8

Rebecca

24 Nov 2024

·

Stayed 2 nights

Friendly staff, clean room and nice breakfast. Close to so many shops and restaurants.

8

Raelene

1 Mar 2025

·

Stayed 2 nights

This site was close to where I needed to be for my class. This property looks like they are doing repairs from a water leak problem in the bathrooms. They did not take out my trash from my room, but I guess I was to ask for that. I am surprised as when I worked for the Hampton Inn that was my job. I was told to take out the trash, make the bed, and wipe down the bathroom. I did not get that service.

6

Daniel

7 Apr 2025

·

Stayed 1 night

The area around the hotel was fine, it was close to Downtown Matthews. The hotel was easy to check-in to using the Hilton App. The room had ripped carpet right in front of the entry door. Possible tripping hazard for those using a walking assistance device. The room had an odor consistent with something being wet and souring. Since I was traveling alone, it did not bother me to the point to request a different room. Though I would have if my spouse had been with me. I most likely will not stay at this location or chain again. I usually stay at other Hilton properties (Double-Tree or Embassy Suites) with a much better experience. Based on this stay, I would not reommend this place to a friend.

6

Elizabeth

12 Jun 2025

·

Stayed 1 night

Ease to food and quiet, unexpected charge to park my car on a prebooked stay.

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Dining

Breakfast is inconsistent: some guests enjoyed it, but many found it mediocre or poor, citing weak coffee, limited or unappealing hot items, and occasional cleanliness issues in the area.

Related guest reviews

6

Douglas

19 Apr 2024

·

Stayed 1 night

Restaurant a mess. Floors covered with spilt food and drink. No one could be seen making in effort to clean the premises. Doesn't seem like there's much pride in its appearance.

6

diane j

25 Apr 2024

·

Stayed 3 nights

There is nothing outstanding to say about this hotel. the lobby was clean but dreary. In the room, the carpet was black and brown and again dreary. There was nothing cheery about the hotel. Inside the room, the bed was lumpy and very uncomfortable. I was disappointed in the breakfast, since there was limited hot items and those available were egg fratatta with hot peppers inside and the sausage was also spicy. However, there were other cold items available and coffee and tea were available in the lobby all day and the staff were pleasant and helpful. I I'd say a little more attention to detail in the hotel would improve it.

10

Beth

25 Mar 2024

·

Stayed 1 night

We have stayed here before and this stay was the best. More breakfast options. The room was very cozy and clean. Staff was kind and professional. Very pleased.

2

Ryan

22 Jul 2024

·

Stayed 1 night

Ants in the breakfast area

10

Daniel

27 Mar 2024

·

Stayed 2 nights

What a great place in everyway! Good breakfast too.

6

Donald

21 Jul 2025

·

Stayed 4 nights

The breakfast was great, the staff was great. The only complaint was the pool was closed, it was disappointing

10

Nathan

14 Dec 2024

·

Stayed 1 night

The room was nice. Liked the free breakfast. The hotel itself had an older interior but no complaints.

6

Gail

12 Jan 2026

·

Stayed 3 nights

Regular and bold coffee was extremely weak. Several guest made the same comment 2 days. No ice in ice machines and person on desk request we find it on another after checking 2 machines Breakfast was mediocre at best

8

Brigid

28 Dec 2024

·

Stayed 2 nights

Shower control needed attention, shower didn't drain well, bed was worn out. 1 working ice machine for a 4 story hotel. Plenty of weed being smoked in a non-smoking hotel. Breakfast was poor for a Hampton Inn..cold powdered eggs, greasy sausage patties and cold potatoes. Outside grounds were unkept and full of trash.

6

Nina

5 Jan 2025

·

Stayed 1 night

Decent. Staff attentive and pleasant. Bathroom fixtures in need of repair. Towel rack and toilet loose. Breakfast mediocre.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$97
February	US$105
March	US$122
April	US$119
May	US$133
June	US$135
July	US$125
August	US$113
September	US$109
October	US$119
November	US$110
December	US$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $161	16 $136	17 $94	18 $193	19 $95
20 $94	21 $94	22 $94	23 $95	24 $94	25	26 $169
27 $94	28 $94	29 $95	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $179	3 $152
4 $134	5 $131	6 $138	7 $128	8 $139	9 $158	10 $149
11 $139	12 $128	13 $158	14 $159	15 $158	16 $212	17 $210
18 $174	19 $134	20 $149	21 $151	22 $178	23 $213	24 $206
25 $174	26 $135	27 $146	28 $140	29 $188	30 $153	31 $147

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Monthly average prices

About this property

Location

Room options

One King Bed

Room, Multiple Beds, Accessible

Two Doubles Refrigerator Microwave

Room, 1 King Bed, Accessible

One King Bed, Accessible

Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn by Hilton Charlotte/Matthews

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