Name: Embassy Suites by Hilton Omaha Downtown Old Market
Address: 555 S 10th St, Old Market, Omaha, Nebraska, United States of America, Omaha, Douglas County, US
Price range: $125–$838 per night
Rating: 8.48

What guests think

At Embassy Suites by Hilton Omaha Downtown Old Market, guests consistently praise the walkable Old Market location, friendly staff, spacious suites, and the popular cooked-to-order breakfast, while noting recurring drawbacks around paid off-site parking and occasional crowds.

Rooms are generally roomy but show wear, with reports of dated furniture, uncomfortable or dirty sofa beds, maintenance problems, humidity or musty odors, and occasional low water pressure. Cleanliness feedback is mixed: many suites feel very clean, while others note bathroom grime, stains, and messy breakfast areas during rush periods. Amenities like the indoor pool are well liked, though there is no hot tub and it can be crowded. Overall, expect a convenient, family-oriented stay with great perks but inconsistent room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the indoor pool and evening reception, and several appreciate the on-site bar. Recurring frustrations include paid, off-site/self parking (with mixed valet experiences), occasional pool crowding, and the lack of a hot tub.

Related guest reviews

10

Karen

Aug 20, 2025

·

Stayed 1 night

Great location. Breakfast was excellent, especially the fresh made omelet bar. Very generous happy hour.

8

Kristine

Aug 18, 2025

·

Stayed 2 nights

Self parking is off property and across from the back of the hotel and costs 23 dollars a day and valet parking is 29 dollars a day. Hotel is clean and nice. Breakfast buffet is decent.

10

James

Aug 10, 2025

·

Stayed 3 nights

Complimentary breakfast was great, evening reception was nice with 2 alcoholic drinks per person & soda pop for the kids. Very family-friendly place, very clean, liked the layout of this hotel, perfect spot close to old market, riverfront & downtown Omaha. Parking was close & secure. Good customer service. The one thing I was surprised about was no fan in the bathroom, so a bit damp when we each took a shower, but not a dealbreaker. Price was reasonable. We would definitely stay here again.

8

Paula

May 19, 2025

·

Stayed 1 night

Excellent breakfast - loved the omelets. Only downside was there is not a hot tub which we thought was odd.

10

Luke

May 12, 2025

·

Stayed 2 nights

Fantastic except for the 23$ a day parking fee in an uncovered lot with nobody letting me know it's 23$ a day.

10

Samantha

May 12, 2025

·

Stayed 2 nights

Loved everything about this property except for every loud engined car within a 200 mile radius that decided to drive by all night long. And take into account we sleep with 2 sound machines for our little gremlins so it takes a lot to overpower those. Otherwise breakfast, pool, complimentary drinks, Starbucks on site, everything was great!

10

Lindsey

Mar 14, 2025

·

Stayed 1 night

Great happy hour provided, nice room to visit family in. Wish they had a hot tub!

6

Ashley

Apr 6, 2024

·

Stayed 1 night

The pool was shut down and our kids were so disappointed. Happy hour and breakfast were great.

10

Kelley

Feb 16, 2024

·

Stayed 1 night

The breakfast area and food were great! The gym was nice. The room was comfortable.

10

Nicole

Sep 29, 2023

·

Stayed 1 night

We had a great stay! Great location, great indoor pool, and great breakfast.

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Cleanliness

Cleanliness feedback is inconsistent. Many describe rooms as very clean, but others report bathroom grime, lingering odors or humidity, stained furniture or sofa beds, and messy breakfast areas when busy.

Related guest reviews

10

Juan

Nov 23, 2025

·

Stayed 1 night

Spotless

10

Neil

Sep 28, 2025

·

Stayed 2 nights

Room was clean and nice. Public areas need a good cleaning. Especially the breakfast and reception area. The staff is top notch and very accommodating. Seems like management is just lacking of having attention to detail.

6

Diane

Sep 1, 2025

·

Stayed 3 nights

Unfortunately we did not like staying here this time around. Our king bed was broken and made obnoxious noises if you so much as wiggle while laying down. The bathroom tub would not drain so you were standing in ankle deep water while showering. The towel bar was broken off the wall and yet housekeeping just kept putting it up and putting towels on it only for it to come crashing down when you grabbed one. The sofa sleeper was horrendous. The mattress was only about 3 inches deep with broken springs in it. Like you could see them sticking up so my girls couldn’t sleep on it. Plus it was so grossly stained that you couldn’t pay me to sleep on it. The rest of the hotel was nice. Great breakfast in the mornings and really close to everything. I just wish the rooms were nicer for the price. Won’t be staying here again.

6

angela

Aug 21, 2025

·

Stayed 1 night

Nice lobby setup, rooms are spacious. They are just starting to get run down and need deep cleaning. Pool area was nice and light but again needed extra attention to cleaning facilities. Charging for parking $23/$29 for self vs valet was unexpected.

4

Alexander

Jul 26, 2025

·

Stayed 1 night

Essentially, the price is for the location - not a super nice room. Shower current was ripped, some stains here and there, and a weird mildew moisture smell from the AC that was over whelming. These are not big problems, however, I found myself disappointed but maybe I was delusional in the first place.

4

Karen

Dec 22, 2024

·

Stayed 2 nights

When we first walked into the room it smelled like a sewer. Called the front desk, they sprayed the room with Lysol. The room continued to smell worse to where you could smell it in the hallway. They came back and just gave us Lysol to spray. It was gagging us as we walked in. There were never coffee mugs or bowls to use at breakfast, and the breakfast area was filthy with no staff picking up or cleaning.

6

Mihad

Nov 11, 2024

·

Stayed 2 nights

The freshly prepared breakfast was enjoyable. However, the room could have been cleaner—there was noticeable dust, and the bathroom had mold growing around the tub seals. Additionally, the hotel was quite noisy, especially on the lower floors. On our first night, the front lobby felt more like a daycare, with a luggage cart full of kids and teens running around.

4

Mark

May 20, 2024

·

Stayed 1 night

One of the dirtier hotel rooms I've stayed in a while. Hairs all over the bathroom floor, toilet needed cleaning, stains on furniture, stains on walls, and sticky stuff on various tables. The only positive at all was the breakfast (specifically the omelettes) and the breakfast staff.

4

Jeremy

Sep 19, 2023

·

Stayed 1 night

Room was in poor condition. Bathroom dirty with hair in tub and couch was ripped.

6

Jorge

Sep 3, 2023

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Stayed 1 night

The room wasn’t very clean. There was urine in the sides of the toilet. The shower drain would back up and you would end up standing in 2 to 3 inches of water. The cabinet door below the sink was completely gone. You can see dirt around the vents around the hotel. Embassy Suites have a great reputation but I was disappointed with the cleanliness of this one.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable for families, but many note dated décor, worn furniture, problematic pullout sofas, intermittent low water pressure, humidity or musty smells, and occasional noise from streets or the atrium.

Related guest reviews

6

Jill

Nov 23, 2025

·

Stayed 1 night

Parking expensive. Kept hearing slamming doors all night. Hotel needs some upgrades - the pullout bed is really bad and king had stains all over it and the lamp shades

10

Sarah

Nov 17, 2025

·

Stayed 2 nights

Room was clean and spacious. Staff was friendly

8

Mischelle

Aug 27, 2025

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Stayed 1 night

Great checkin staff, spacious, quiet rooms, our bathroon could have used a little TLC though. We told a staff member about a broken table in the dining area that another family had pushed aside because they almost spilled their food. The staff member very politely said he knew, and then put the still broken table back out for use.

8

BRUCE

Aug 21, 2025

·

Stayed 1 night

The hotel was remodeled, but not the rooms, chips on all wood work, bathrooms in need of updates, furniture was stained and chipped.

4

Trevor

Aug 3, 2025

·

Stayed 2 nights

Paid to park across the street. Parking lot had shipping container in one corner, making it hard to get around. Pool was crowded whenever we checked. Room had a nice view and was clean. Sofa-bed was flat and hard. Room was noisy from HVAC and street noise. The door which divided the suite was damaged at the bottom and wouldnt close. The toilet paper holder was mounted to the wall behind the toilet. Kids could barely reach it. In the breakfast area, there wasn't enough seating. Worst of all, the shower/bath drained very slow. I told management , but since i booked through Expedia they didn't offer me anything.

8

Joel

Jul 30, 2025

·

Stayed 1 night

Within walking distance of many shops and restaurants. The room was nice but the hotel’s humidity was really high. Had a stale odor as a result

8

Raymond

May 28, 2025

·

Stayed 2 nights

The pillows were awful. They seem to spend all their money on the atrium space and the rooms are a bit dim.

6

Simone

Jan 2, 2025

·

Stayed 1 night

The rooms need to be updated, and the bathrooms need better care. The couches are old

6

Alan

Oct 18, 2024

·

Stayed 3 nights

Disappointing for the price. The elevator motor was very audible from my room. Of the 5 lamps in the room only one worked. The smoke detector had a very bright, white flashing light. Far brighter than any smoke detector I've seen. In a darkened room it felt like a camera flash, I had to cover my eyes with a t-shirt to sleep. And NO free wifi! Expect to pay $5 per day for internet. Even the cheapest budget hotels offer free internet!

8

Nathaniel

Sep 22, 2024

·

Stayed 2 nights

Water pressure was terrible(7th floor), and they don’t allow conceal carry even though they are in a right to carry state. Overall aside from that very beautiful, close to a lot of downtown establishments and all around a nice hotel and staff

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Service

Staff are frequently praised as friendly and helpful across departments, with standout front-desk support. However, guests cite occasional rudeness or miscommunication, strict 4 pm check-in with long lines, room-assignment issues, and inconsistent housekeeping responsiveness.

Related guest reviews

10

Darci

Nov 30, 2025

·

Stayed 1 night

Room was more than i imagined. Staff was super helpful and friendly.

4

Danelle

Aug 10, 2025

·

Stayed 2 nights

Sub par hotel. I had requested adjoining rooms. Called the hotel the morning we were arriving and made sure they saw the request. Was told “they would do everything they could to help accommodate our needs”. Got to the hotel, they had us on the 6th floor and my son on the 4th floor. Went to front desk to ask if we could be moved to get a closer room and oddly enough, they had rooms on the same floor. The front desk gal changed our room to the one right next door to my son (the hotel doesn’t even have adjoining rooms btw) and my husband and I go to our room and open the door, someone is already in that room. I’m glad they weren’t actually in the room because that could have turned out bad!! Go to the front desk yet again, and they changed us to 2 doors down from my son. That was doable. The rooms overall were spacious but were very damp and musty smelling. Some type of dehumidification system is definitely needed. Embassy Suites always has a great breakfast. Our second day there, getting back to our room that evening, our hotel key didn’t work. So back down to the front desk yet again. We were quite frustrated by the time we left.

6

Jesse

Jul 28, 2025

·

Stayed 1 night

Overall experience was fine. However, had two unpleasant interactions with reception host who was rude and unfriendly.

10

Pamela

Jun 27, 2025

·

Stayed 1 night

Jazmine at the front desk was warm, friendly, and efficient.

4

Anna

Jun 22, 2025

·

Stayed 2 nights

We were out there for a graduation. We were traveling with another family and proactively contacted the property to ensure our rooms were adjacent 2 weeks prior to check in. We were told over the phone it was noted in the system and will make sure to accommodate. When checking in, automatically we were told no changes can be made. There was no note of the request. We were placed in different floors from each other. Front desk was no help, instead spoke to us in a condescending way. Besides that incident —- the luggage holder in the room was broken, phone was not working, TV didn’t work, toilet was clogged and our keys were deactivated about an hour into check in.

10

Beth

Apr 13, 2025

·

Stayed 2 nights

Staff was amazing! Our visit was amazing!

10

Nichole

Mar 31, 2025

·

Stayed 1 night

We accidentally booked our room for the wrong night. Sierra at the front desk was very helpful and SO nice. Although it was my mistake, she helped me get it fixed and made us feel like valued customers. She was so kind and more places need employees/people like her!

6

Mary

Apr 11, 2024

·

Stayed 1 night

Valet was missing when we showed up so we self parked and then got attitude from him when we walked by. It then took 15 minutes for a front desk person to be found.

10

Leslie

Aug 24, 2023

·

Stayed 2 nights

The staff went above and beyond. Rick helped us get ice. The receptionist was quick efficient and friendly. The valet gentleman, who survived the heat and humid like champs, were friendly, kept there heads when they were swamped all at once and just amazing all around!! Food was excellent at breakfast. Great community of staff at this hotel!! Loved it!!

6

Joseph

May 14, 2023

·

Stayed 1 night

As I already mentioned to management. The main issue is the check in and checkout process. The digital key was pointless because they required you to still visit the front desk before it was active. But the catch there is they don't let ANYONE enter their rooms until exactly 4pm. The front desk confirmed our room was cleaned and ready when we called at 1pm. We got there and had to wait an hour and a half because they said "We don't allow people in their rooms before 4pm, even if they are ready to go". Um, that's really silly. So what happened is at 4pm, a line of about 200 people formed, went out the door and into the parking lot. So we then stood in line for an hour before checking in, which we had already done on the app. Then the next morning, we had knocking on our door shortly before 9am asking how much longer we would be so they could clean our room. Why rush us out if you aren't going to allow anyone in there again until 4pm? It was a mess and we wouldn't stay here again unless we absolutely got an unbeatable price.

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Location

Excellent central spot by the Old Market with easy walking access to restaurants, attractions, CHI Health Center, and the riverfront. Some mention street noise and, less often, concerns about the immediate area.

Related guest reviews

10

Allison

Nov 17, 2025

·

Stayed 2 nights

Awesome breakfast and nice social hour! Wonderful location, walking distance to restaurants, stores and entertainment!

10

Nick

Sep 26, 2025

·

Stayed 3 nights

Excellent location for walking distance to food and the downtown park areas!

10

Lina

Sep 5, 2025

·

Stayed 1 night

Good and safe place to stay in Omaha, very close to downtown Old market area.

10

Jeanne

Aug 17, 2025

·

Stayed 1 night

Its walkable to shopping

10

Amber

Aug 8, 2025

·

Stayed 2 nights

We love that this hotel is so close to the Gene Leahy mall as our kids LOVE it! Our kids are always so glad to stay here and often times don't want to leave. Breakfast is amazing with the option of a fresh made to order breakfast that we can't get anywhere else, and the price isn't terrible when you can find some deals. Such a great location!

10

Cecil

Apr 29, 2025

·

Stayed 2 nights

Great Property for Downtown.

8

Ashley

Mar 24, 2025

·

Stayed 1 night

always a great stay and close to everything!

10

Samuel

Oct 20, 2024

·

Stayed 2 nights

Stayed two nights here as part of a longer trip, hotel itself was great, the pool was pretty crowded with kids, but we were still able to relax a little there. The evening manager's reception was great, high quality snacks and drinks and the staff were all super helpful and friendly. Breakfast was very convenient and I highly recommend the omelet/pancake station! The location was great also, we walked over to the market for dinner both nights we were there, I would make a reservation places for Saturday night, but we walked right in on Sunday. Convenient 6 minute drive to the zoo for a fun day also!

10

Leslie

Feb 11, 2024

·

Stayed 1 night

Excellent location to the CHI center. Great breakfast.

10

John

Oct 20, 2023

·

Stayed 1 night

Great location adjacent to the shops, bars and restaurants of the Old Market area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely liked, especially the made-to-order omelet station and the evening reception’s drinks and snacks. During peak times, guests report long lines and periodic shortages of plates, silverware, or seating, and some note average or cold items.

Related guest reviews

8

Shelley

Nov 25, 2025

·

Stayed 1 night

Hash browns were cold and hard and I was looking forward to those the most. I got someone else’s omelet, and it wasn’t even that busy. I still ate it coz I didn’t want wait again lol

10

Stephanie

Sep 1, 2025

·

Stayed 1 night

Excellent stay and perfect for a family. We swam, we dined, we all slept well. The breakfast was incredible and a perfect way to fuel up before the zoo. Pro-tip: the omelet bar is amazing and they also have bacon and blueberry and chocolate chip pancakes.

10

Karen

Aug 20, 2025

·

Stayed 1 night

Great location. Breakfast was excellent, especially the fresh made omelet bar. Very generous happy hour.

8

Clay

Aug 11, 2025

·

Stayed 4 nights

Breakfast service was somewhat overwhelmed by guests. Ran out of plates and silverware multiple days and times.

10

James

Aug 10, 2025

·

Stayed 3 nights

Complimentary breakfast was great, evening reception was nice with 2 alcoholic drinks per person & soda pop for the kids. Very family-friendly place, very clean, liked the layout of this hotel, perfect spot close to old market, riverfront & downtown Omaha. Parking was close & secure. Good customer service. The one thing I was surprised about was no fan in the bathroom, so a bit damp when we each took a shower, but not a dealbreaker. Price was reasonable. We would definitely stay here again.

8

Robert

Aug 5, 2025

·

Stayed 4 nights

Water pressure was very low in shower and faucets. Food and drinks was delicious.

10

Debra

Jul 6, 2025

·

Stayed 2 nights

All of the employees were great! Very friendly! The employees at both the bar and the restaurant were very efficient. The tables at breakfast were bussed and cleaned promptly.

6

Desarae

Apr 14, 2025

·

Stayed 2 nights

The main reason I stay at Embassy Suites is for the happy hour. I'm so disappointed that there is a 2 drink max per night.

4

Michelle

Mar 24, 2025

·

Stayed 3 nights

The breakfast situation was ridiculous. You had to wait sometimes up to 30 minutes for plates and silverware. The line for the “made to order” items was always at least a 30 minute wait as well. Everyone was crowded around with few staff in sight. It was not a good experience any of the mornings we went regardless of time. We ended up just going out for breakfast the last day. Next time we’ll stay at a different property.

10

Shawnda

Jul 13, 2023

·

Stayed 2 nights

Beautiful hotel. Room was big and nice. AC was freezing and fan was always on no matter how we adjusted it. 2nd floor ice machine never had ice. Breakfast was delicious both mornings. Free drinks and snacks also delicious. Parking was convenient. Didn’t use the pool or the gym but they both looked very nice. Within walking distance of all the wonderful old market shopping and restaurants and bars. Very close to the zoo.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$158
March	$170
April	$174
May	$208
June	$289
July	$172
August	$152
September	$162
October	$169
November	$138
December	$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $208	15 $277	16 $249	17 $177	18 $227	19 $324
20 $152	21 $152	22	23 $200	24 $187	25 $206	26 $206
27 $125	28 $170	29 $258	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $171	2 $269	3
4 $152	5 $211	6 $838	7 $244	8 $152	9 $282	10 $284
11 $169	12 $134	13 $144	14 $206	15 $227	16 $275	17 $246
18 $143	19 $142	20 $190	21 $227	22 $207	23 $324	24 $324
25 $179	26 $151	27 $160	28 $159	29 $126	30 $170	31 $170

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 2 Queen Beds

Suite, 2 Queen Beds, Corner

Suite, 1 King Bed, Corner (Hospitality)

Suite, 1 King Bed, Corner

Presidential Suite, 1 King Bed

Standard Suite, One King and One Sofa Bed

Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible (Hearing)

Suite, Accessible

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Suite, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Omaha Downtown Old Market

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Prices for upcoming dates