Best Western Plus Kingston Hotel and Conference Center

The pool was closed so my husband didn’t get to go in

The carpet in our room smelled like urine. The staff was friendly however the hotel is very rundown and feels dirty. We spent as little time as possible there

Couldn’t check in because there system was down. Had to wait an hour. Finally got in the room. Room was mostly clean, hairs in bathroom. Ew. No hair dryer. Called 3 times till they finally brought us one. Room had an adjacent door where the neighbor was slurring obscenities. Went and talked to front desk about it. They went and checked on the guy and said there was nothing wrong. He continued to yell curse words as he was probably drunk. They couldn’t move our room because they were full even though rooms were getting cleaned down the hall. We decided to leave bc we had a small child. I told the front desk, and they acted like they knew who the guy was who was yelling like he lived there. The silver lining is they gave me my money back for the two nights, thank the lord. Did not feel safe. On top of all that someone was singing when September ends in the bar to karaoke while all this was happening. That part made me laugh. Will definitely never stay there.

There was no breakfast offered except for a high fee Not as advertised and the pool was not opened which is a key feature. We arrived an hour early and they wanted an early check in fee. The stay was very disappointing.

We’ve stayed at this property in the past and had no issues, it was convenient for our weekend visit but this time around not so. The room was locked from the inside when we tried to check-in to our room; apparently that part of the hotel was to be blocked off but somehow we were given a key to the room. Had to wait for another room. The replacement room had no shower curtain - had to request one; slow drain in both the sink and tub; desk furniture was noticeably dusty but bed was comfortable. To top it off there was a fire alarm so had to evacuate the hotel, apparently someone was vaping in their room and set off the alarm per the fireman. They are in the process of upgrading the hotel so maybe once done we’ll consider revisiting.