Hotel Shocard Broadway, Times Square

A few frustrations: Bed was on soft side. Long Waiting for hot water and then scalding hot every time. Wasteful. Cleaning only every other day; requested garbage pickup 2x; on off days they don't make beds either. AC (in the window) unit was old and hard to regulate, ended up turning it off and unplugged but I could hear the sound from the unit in the next door room running. No drinking cups/glasses in the room just an ice bin but never saw an ice machine. Smack right in the center of theatre district and times square and the location is the only thing going for this place.

The best thing about this hotel is the convenient location, close to Times Square and a lot of theatres. The room was clean and A/C worked fine. For the first 24 hours my room key was not working, was an issue with the whole building. The custodian for the building was very nice, he had to let me in my room multiple times since the keys weren't working. When I checked in, the woman at the desk was complaining to a colleague about customers asking about their keys not working and said she was "not in the mood." Aside from that, my experience with the staff was okay. My room was facing the street and the cars outside were very loud all night, it made it hard to sleep.

The room was small and reasonably set up. Very clean and surprisingly quiet for being in such a busy area. Excellent location.

Terrible customer service

The staff was incredibly friendly and helpful. The room wasn’t great, ripped carpet and the glass on the bathroom door was broken. When they changed the sheets there were blood stains on the new ones. The night desk person immediately had someone come strip the bed and change the sheets.