Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered?

A complimentary full breakfast is served daily from 6:30 AM to 9:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities in public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Hilliard, within a 15-minute drive of Ohio State University and Greater Columbus Convention Center. It is approximately 7.8 miles from Ohio Stadium and 11.4 miles from Columbus Zoo and Aquarium.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, subject to availability. Advance request is recommended, and additional charges may apply.

Best Western Hilliard Inn & Suites in Columbus

Average nightly price at Best Western Hilliard Inn & Suites by month, last 12 months (USD)
Month	Average price
January	US$101
February	US$104
March	US$115
April	US$118
May	US$151
June	US$139
July	US$132
August	US$118
September	US$126
October	US$115
November	US$107
December	US$96

What guests think

Across the reviews, Best Western Hilliard Inn & Suites earns strong marks for clean, comfortable rooms, welcoming staff, and a convenient location near highways, shops, and restaurants that makes getting around easy.

Breakfast is frequently described as plentiful and better than expected. Rooms are often spacious and updated with hardwood floors and useful extras like microwaves and fridges. Recurring drawbacks include occasional odors or smoke, thin walls and door slams, inconsistent housekeeping or maintenance, and intermittent water pressure or hot water issues. Overall, expect good value and comfort with a few minor inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is popular with families but described as small and sometimes cool; parking is plentiful and well lit. A basic fitness room is noted, though one guest reported no water or cups.

Related guest reviews

10

Rick

20 Oct 2023

·

Stayed 1 night

Nice, spacious room. Workout facility was without water or cups however but they had towels.

8

Dustin

13 Apr 2024

·

Stayed 1 night

It was a good start pool is small and can get crowded overall decent start other then guest above us were super loud and sounded like elephants running around well past midnight causing a not so good night sleep

10

Jon

3 Sept 2025

·

Stayed 1 night

Clean and quiet rooms. Well lit parking lot. Plentiful breakfast. Safe location in the heart of commerce. Plenty of good restaurants within walking distance.

8

Catherine

19 Jun 2025

·

Stayed 4 nights

It was good! We enjoyed our time there. The staff was friendly and help with any question we had. The pool was nice. Breakfast was good we just like to have bacon more days instead of sausage.

10

Julie

21 Feb 2023

·

Stayed 4 nights

The beds were very comfortable. The room was spacious and clean. The staff and breakfast were good. Our only disappointment was that the indoor pool temperature was on the cool side. The main reason we stayed at this hotel was so that the grandchildren could swim. They went in the pool once and then said it was too cold.

8

alexis

20 Jul 2024

·

Stayed 1 night

Clean hotel, clean pool area & awesome breakfast! They have a menu in lobby to daily menu items listed which I loved as a heads up! A few spots in the room would be fixed up (chipped paint, baseboards, small things like that) but wasn’t a biggie for us! Would stay again, very convenient area!

10

Brian

29 Dec 2024

·

Stayed 4 nights

We liked the pool

10

Justin

25 Aug 2024

·

Stayed 2 nights

Great hotel for the family wish the pool was a little warmer but that’s a personal preference

8

biffy

29 Apr 2024

·

Stayed 1 night

This was a very nice hotel. Our room was one of the cleanest I have stayed in. I felt safe enough and there was good parking and lighting. The only downsides were that the pool is very small- still good enough to let the kids play for a bit and breakfast on the weekends doesn't open until 7 and we had to leave for an event at the convention center at 6:30.

10

Galen

24 Oct 2024

·

Stayed 1 night

Everything was clean and the parking area was spacious and well lit.

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Cleanliness

Many reviews highlight very clean rooms and common areas. However, there are recurring reports of odors, missed spots, stained towels, and occasional lapses in housekeeping between stays.

Related guest reviews

10

Raymond

4 Aug 2025

·

Stayed 3 nights

Staff was super friendly, breakfast was great and the room was clean.

10

CAMERON

13 Nov 2025

·

Stayed 1 night

Breakfast was great. Everything very clean.

4

Paul

6 Apr 2023

·

Stayed 1 night

Towels were dirty. Shower curtain was gross.

2

Delaney

19 Jan 2025

·

Stayed 3 nights

My girlfriend dropped her phone behind the so I moved the bed to get it there was food behind the bed a used hair item and abunch of crumbs I wanted to say something when I left but was 4am and was in a rush the staff was great but was very disappointed and felt disgusted after I discovered the food and hair item behind and under the bed I think this is a big deal and the hotel should take ownership and should be refunded I would like to leave a good review because everyone was nice and felt welcomed but was disgusted by what I discovered and I am a frequent visitor to this area and was trying to find a nice hotel to visit multiple times I year and hope we can resolve this problem

2

Evan

13 Aug 2025

·

Stayed 1 night

The room was very dirty.

2

Dean

13 Oct 2024

·

Stayed 1 night

Room was dirty and shower curtain was broken

8

Kimberly

7 Jul 2025

·

Stayed 1 night

a quick stay - just passing through - but the beds were comfortable with lots of pillows! Clean room and staff was friendly!

10

Jessica

3 Aug 2025

·

Stayed 1 night

Our room was great. Clean and comfortable.

10

Joanna

5 Nov 2025

·

Stayed 1 night

The room was very clean, the breakfast had good variety of food. The parking was plentiful. The staff was friendly.

6

Melissa

30 Dec 2024

·

Stayed 2 nights

Cleaning wasn’t the best, towels had lots of stain, it was decent. We got a great deal and would stay for the same deal again.

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Rooms

Rooms are generally spacious and modern, with comfy beds, hardwood floors, and handy amenities like fridges and microwaves. Repeated critiques mention small pillows and noise from thin walls or slamming doors.

Related guest reviews

10

James

8 Apr 2023

·

Stayed 1 night

Pleasant and helpful staff at check in. Large spacious and quiet room.

10

Virgil

28 Jul 2025

·

Stayed 1 night

Modern property with large rooms incuding a sleeper couch sitting area

6

Sandra

1 Dec 2023

·

Stayed 1 night

Pros: Convenient, friendly, near restaurants, only one in area with a workout room, decent breakfast options. Cons: The pillows on the beds are the absolute worst. They're not normal size - like half a pillow - and made it impossible to sleep without my head falling off it. I hate to say it, but I wouldn't stay here again for this one reason alone. I got zero sleep.

10

Anthony

3 Feb 2025

·

Stayed 2 nights

We had a king-sized suit, which was really nice. It was also located on the ground floor, which meant less walking for my wife and me. The room was clean, and the bed was comfortable. The best part of all was that we could stream our shows from our phones to the TV, which is a convenient feature.

6

Marilyn

1 Sept 2025

·

Stayed 3 nights

Not impressed like I have been with other Best Westerns. Hardwood floors in rooms mean you can hear the people in the next room walking around. Front desk understaffed. Pillows not good.

8

G.

27 Nov 2023

·

Stayed 1 night

Poor wifi support

8

Glendora

22 Jul 2025

·

Stayed 1 night

Nice staff, easy check in and out. Comfortable beds, roomy. The only dislike was the furniture had a strange odor. Mention it to staff while checking out and he said we would definitely check into it. We only stayed overnight but would stay again.

10

Catherine

27 Nov 2023

·

Stayed 1 night

Clean room, the only downfall bed pillows small not comfortable.

8

Karmela

20 Sept 2025

·

Stayed 1 night

Room was very clean and nothing was extremely old, updated in last few years. P.m. and a.m. staff was very friendly and helpful. Hotel was good enough for my brief stay and area was vibrant. Only issue was the construction right next door that started at 6:30 A.M. Thin walls...on all sides! Would definitely stay again if needed. My Queen room had a microwave, refrigerator, and sofabed.

8

Deborah

26 Nov 2024

·

Stayed 1 night

Comfortable bed, no frills, good value. Only suggestion I have for management is to put some kind of soft close on the doors. They slam behind you unless you intentionally prevent it. Woke me several times

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Service

Staff are widely reviewed as friendly, helpful, and efficient, and check-in is often quick. A few guests encountered understaffing, check-in hiccups, or isolated rude interactions.

Related guest reviews

10

Melissa

17 May 2025

·

Stayed 1 night

Front desk greeted us politely as soon as we walked in and was very helpful at explaining options around the area.

10

The Son

9 Oct 2024

·

Stayed 2 nights

Best staff

10

Holly

7 Mar 2025

·

Stayed 1 night

Hotel was able to accommodate an early check-in on short notice. Staff was very friendly. Room was clean, spacious, and quiet.

10

Robert

15 Sept 2025

·

Stayed 1 night

Front desk staff Jai and Chris were super.

8

Lauren

10 Aug 2025

·

Stayed 1 night

Breakfast was delicious. Check-in was easy and fast. Staff was friendly and helpful.

2

Gokcin

2 Mar 2025

·

Stayed 1 night

Had a horrible check in and claimed I did. It have reservation and blamed Expedia. After much discussion they found my reservation but I was almost with a reservation.

6

Rongmei

23 May 2024

·

Stayed 8 nights

Lived there for more than a week with my family, we slept well most of the stay except at the weekend. Because of the so loud stomping from upstairs , we couldn't sleep. So I called the front desk twice on the Saturday night. Again I had to call the front desk on Sunday night to ask for help for a good sleep. I was very rudely treated this time. The guy even say I can drop the room key and check out. How dare and could I check out during a dark midnight leaving my family in such a strange city!

4

Taryn

22 Jun 2025

·

Stayed 2 nights

Front desk staff was very friendly and helpful. This hotel is very outdated and needs maintenance. We were on the second floor and the noise was incredibly loud. The room doors practically slam themselves shut. So that was what we heard both nights all night long. None of the “complimentary” toiletries were available that I happened to forget. Breakfast staff was rude and not friendly. Housekeeping staff came to our room at 9am Checkout wasn’t even until 11. They were unable to communicate as they didn’t speak English. I’m assuming to clean? But it’s pretty rude to just start going room to room without knowing if people are gone or not. Our DND was on. Breakfast ran our quickly without many restocks.

6

Jennifer

27 Jul 2025

·

Stayed 2 nights

It was fine for two nights. Nothing fancy. Didn’t have enough staff but the front desk staff did their best and were helpful.

8

Justin

7 Apr 2025

·

Stayed 2 nights

Quiet and staff was awesome

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Location

Convenient to the highway with many restaurants and shops nearby; several guests felt the area safe and easy for getting around Columbus.

Related guest reviews

10

Maria

30 Jul 2023

·

Stayed 1 night

Very nice and clean area. Plenty of food options within walking distance!

8

Suzanne

11 Apr 2025

·

Stayed 1 night

This property was located across the street (walking distance) from a shopping mall with a few dining options, which was very convenient. The room was comfortable and the breakfast was good. I would recommend this hotel.

10

Jon

3 Sept 2025

·

Stayed 1 night

Clean and quiet rooms. Well lit parking lot. Plentiful breakfast. Safe location in the heart of commerce. Plenty of good restaurants within walking distance.

10

Kansas

22 Apr 2025

·

Stayed 1 night

The location was perfect for our stay. Lots of shopping and dining around and just a short drive to our destination which was Columbus zoo

8

John

4 Jun 2024

·

Stayed 4 nights

Convenient from airport and to downtown.

8

Renee

19 Jun 2025

·

Stayed 2 nights

It was away from other major places

10

Brandon

23 Jun 2024

·

Stayed 1 night

15 minute Uber to Ohio Stadium. Check in was fast, room was ready early and clean. Would stay again

10

Jill

26 May 2025

·

Stayed 2 nights

Very nice location and easy access to highway. The room was very clean and comfortable. The breakfast offered a good variety. The front desk crew was so friendly! I'd definitely stay here again!

8

Vincent

29 Oct 2024

·

Stayed 1 night

Convenient location. Decent price

10

Junpei

14 Jun 2025

·

Stayed 6 nights

Very nice to access to workplace

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Dining

Breakfast is usually plentiful with good variety and above-average quality for the price. At busy times items can run out or quality dip, and weekend service may start at 7 a.m.

Related guest reviews

10

Zachary L.

26 Mar 2025

·

Stayed 1 night

Surprised how nice this was for the price. Breakfast was super nice, the king suite was amazing, and in a great area of town. At $99 a night, you won’t find better

6

Sandra

9 May 2025

·

Stayed 1 night

Breakfast thumbs down

10

Warren

2 Feb 2025

·

Stayed 2 nights

Breakfast was awesome. Room was clean and spacious. It also was quiet and comfortable.

10

John

4 Jul 2025

·

Stayed 1 night

Great breakfast and staff really care about the guests.

6

Julie

4 Oct 2023

·

Stayed 1 night

Nice hotel for a spur of the moment stay. Breakfast needs improving since they ran out of stuff and both waffle makers were out. Get a pancake maker!

10

Gloria

2 Mar 2025

·

Stayed 1 night

Very clean inside, great room. Friendly staff. Breakfast in the morning was great, very easy.

8

David

26 Jan 2023

·

Stayed 1 night

Breakfast was ok, could have been a little better prepared. Eggs were soaked and sitting in water. Load kids running up and the hall super early in the morning

10

Kristie

4 May 2025

·

Stayed 2 nights

Great rates, clean, and delicious breakfasts

10

Jill

26 May 2025

·

Stayed 2 nights

Very nice location and easy access to highway. The room was very clean and comfortable. The breakfast offered a good variety. The front desk crew was so friendly! I'd definitely stay here again!

10

Daniel

26 Jul 2024

·

Stayed 1 night

Hotelnwas clean. Staff was very friendly and professional. Breakfast was much bettervthan most hotels ive stayed at. Same foods, but theirs seemed to be fresh and well prepared.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $96	3 $94	4 $94	5 $96	6 $214	7 $234
8 $94	9 $94	10 $94	11 $94	12 $94	13 $179	14 $189
15 $94	16 $94	17 $126	18 $126	19 $94	20 $123	21 $123
22 $94	23 $94	24 $94	25 $92	26 $114	27 $255	28 $250
29 $94	30 $94

Best Western Hilliard Inn & Suites

Prices for Best Western Hilliard Inn & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Suite, 1 King Bed, Accessible (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Guest reviews of Best Western Hilliard Inn & Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western Hilliard Inn & Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $107	26 $94	27 $109	28 $109	29 $103	30 $143	31 $146