Name: Hampton Inn & Suites Columbus Hilliard
Address: 3950 Lyman Dr, Columbus, Ohio, United States of America, Columbus, Ohio, US
Price range: $116–$333 per night
Rating: 8.38

What guests think

At Hampton Inn & Suites Columbus Hilliard, guests frequently praise clean, comfortable rooms and friendly staff, while also noting inconsistent maintenance, occasional noise from other guests or outside, and intermittent facility limitations.

Many find the property very clean, but others report moldy or worn bathrooms, lingering odors, construction dust, ants, and inconsistent housekeeping frequency. Facilities feedback is mixed, with a pool that can be closed, cold, or limited to 10-10 hours, periodic elevator outages, and no on-site guest laundry. The location is convenient to the interstate, stores, and area activities, though a few mention confusing signage or driveway access. Best for short, practical stays when convenience matters more than polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool experiences vary: some found it closed or cold, and hours are typically 10-10. Guests also report periodic elevator outages and that there is no on-site guest laundry.

Related guest reviews

8

Stone

Jun 6, 2023

·

Stayed 7 nights

Advertise a laundry room but the hotel does not actually offer one. They have a sister hotel you can go to and use theirs but I opted to use a local laundry mat that was nice and quick.

10

Savas

Dec 6, 2023

·

Stayed 2 nights

all good but elevator was down for 3 days

10

Kimberly

Aug 5, 2023

·

Stayed 1 night

Very clean. Enjoyed the free breakfast. Kids liked the pool. Need to make sure towels are stocked in pool area

10

Debra

Apr 19, 2025

·

Stayed 4 nights

Only complaint is pool hours of 10 to 10pm. I would like access earlier so I can have breakfast, do water exercises and on with my day.

8

Debra

Apr 8, 2024

·

Stayed 5 nights

I have stayed here before because it is convenient to family that I am visiting. This trip was not as smooth as previous. The first room that I was being checked into keys did not work two times so the room was changed. I requested a room close to the elevator and got one furthest away. The business center did not work with room key and once in the computers did not work. The pool is noted by its door to be open 8am to 10 pm but at checkin they said 10-10( waiting for new sign). Previous trips I had been able to use earlier but this time I needed front desk to open( they did let me in at 940 but family came by after 10 and I had to let them in). The microwave in my room did not work. They did get it replaced. Tiffany, working at the front desk, was my problem solver or else the rating would have been less. I am returning to the area in August and plan to look for a hotel that has pool hours earlier in the morning.

8

Bobbie

Oct 12, 2025

·

Stayed 2 nights

Indoor pool was cold

10

Tiffany

Jul 20, 2025

·

Stayed 1 night

Very nice property and staff. Pool was nicely taken care of and rooms were very clean and quiet. Kid and pet friendly, and close to area activities. Would definitely stay again!!

4

Susan

Jul 22, 2024

·

Stayed 2 nights

I have stayed at adjacent hotels many times but just felt unsafe at this location. No washer dryer as advertised on one site. Room was dirty and hotel was under construction on a very busy weekend that I am assuming is why the discounted rate for that room.

8

Bruce

Aug 14, 2023

·

Stayed 2 nights

Only 1 elevator working so long wait.

4

Amy

Aug 24, 2025

·

Stayed 1 night

We booked this hotel for our soccer tournament weekend as we always stay at a Hampton Inn wherever we travel. We also had about 5 other families stay here. We find out when others checked in that the pool is closed. The pool is VERY important with a group of soccer families. Unfortunate that we were informed we won’t be refunded any of our stay (wasn’t asking for a full refund) but we were given the option to leave to go to another hotel without being charged. It’s a soccer tournament weekend, not sure who would have 5 rooms available for all of us to switch.

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Cleanliness

Many guests describe the hotel and rooms as very clean, but several report mold or grime in bathrooms, occasional odors or ants, and uneven housekeeping during multi-night stays.

Related guest reviews

2

Melissa

Oct 13, 2025

·

Stayed 1 night

Room 202 smelled like mold. There was mold all around the ceiling. Requested to move to different room. No visible signs of mold in Room 2012 but when I woke up I was coughing & stuffy due to staying in a moldy building. I will never stay there again. Mold isn’t something to take lightly of.

10

Arnold

Nov 2, 2025

·

Stayed 2 nights

Clean and comfortable room. Friendly staff and a welcoming environment.

4

Rafiq

Oct 2, 2025

·

Stayed 1 night

Bath are dirty shower tub molded

10

Susan M.

May 6, 2024

·

Stayed 2 nights

I stay here every time I come to this area to visit family. It is very clean. Very well maintained. It smelled so good! My room was clean. Breakfast was hot! Tasty!

10

Robert

Apr 19, 2025

·

Stayed 1 night

Room and hotel was very clean and looked very nice. I will definitely stay there again.

10

Rebekah

Oct 24, 2025

·

Stayed 1 night

Hotel was clean. room was clean. Bathroom was nice and roomy

10

Chuck

May 5, 2024

·

Stayed 2 nights

My room was huge, and very well laid out. It was spotlessly clean, which is important to me. It was a pleasure to stay there.

6

Christine

Oct 26, 2024

·

Stayed 1 night

Bathroom needs work. Mold in the tub/shower and walls were peeling.

4

Ashley

May 23, 2023

·

Stayed 1 night

For starters the gentleman that checked us in had 0 customer service skills at all and seemed highly irritated he had to get off of his cell phone to assist customers. We get to our room and the pillows are half of the size of normal pillows, looked almost like throw pillows. When it was asked about was told there are two different size of pillows and we would have to come down later in the evening to obtain different pillows. The wall mounted lamp on the left side of our bed was broken and was barely hanging on. Was greeted by Ants in the bathroom later in the evening on both the countertop and in the shower. We couldn't even use the fridge because the dresser/cabinet it was in was broken and wouldn't allow the door to open. It wasn't just the rooms either, the hall ways of our floor were uneven and soft and almost squished when walked on. I would not recommend this hotel, save yourself the money and the stress.

10

James

Jun 24, 2024

·

Stayed 3 nights

Staff was incredibly friendly and hotel extremely clean and well kept.

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Rooms

Room quality varies: some rooms are spacious and comfortable, while others feel dated with worn furnishings or maintenance issues (doors, fixtures, fridge cabinets, window coverings). Noise from hallways, upstairs guests, or exterior sources can disturb sleep.

Related guest reviews

6

Deonn

Apr 9, 2023

·

Stayed 2 nights

Property was clean and staff was very friendly. Overall hotel was ok but noisey. You can hear every movement on the floors from rooms above. Other than that it was decent.

8

Mark

Mar 9, 2025

·

Stayed 1 night

Everything was great in terms of service! Five stars! But the room was dark and dingy. The lighting needs to be upgraded. It was somewhat depressing. I would recommend investing in making the rooms brighter. Also, updating the bathrooms. Nothing was dirty, just drab and depressing.

6

Rachel

Mar 30, 2025

·

Stayed 1 night

It was convenient for location and our purpose for being in town. The bathroom sink was inconvenient in that it had a permanent non-removable, non-adjustable drain plug that caused the sink to fill up and drain extremely slow. Also the curtain shades in the window would not close all the way and we had to hold them shut with a hair clip to keep people from being able to see in. Went down for breakfast around 9:30am and most everything was gone; waffle batter was complete empty so we had to go out and eat. The place was just ok but would not stay again for the price.

6

carole

Feb 19, 2024

·

Stayed 3 nights

adjourning room above and on same floor very noisey difficult being able to sleep

8

Frank

Nov 15, 2023

·

Stayed 1 night

My room was spacious and clean. The bed was comfortable. The only thing that I think could use some improvement is the fitness center. It could be larger and have some free weights or machine.

6

FALGUN

Aug 23, 2025

·

Stayed 1 night

Property needs some upgrade. Room, flooring and bathroom were worn out.

6

Ryan

Jun 13, 2025

·

Stayed 1 night

Black out curtains did not fully cover windows. Lights from the parking lot shined through the sheer curtains making it hard to sleep. Floors in room and hallways were warped to the point that one could trip or roll their ankle walking across them. Fridge was leaking and eroding the press board cabinet housing the fridge. Other than this it was decent.

8

Diane

Apr 15, 2025

·

Stayed 1 night

The room has a very loud hum to the point that I cannot sleep..back side of the building .UGH so tired

10

Chuck

May 5, 2024

·

Stayed 2 nights

My room was huge, and very well laid out. It was spotlessly clean, which is important to me. It was a pleasure to stay there.

6

Carrie

Nov 10, 2025

·

Stayed 1 night

Bathroom/tub was gross. The room was so loud, it sounded like like people walking the hall or upstairs were directly in our room. The bed was hard as a rock and the mattress was worn so you rolled toward the middle of the bed.

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Service

Staff are widely described as friendly and welcoming. However, operations can feel understaffed or disorganized at times, with check-in delays, key-card outages, poor follow-up on issues, and occasional unprofessional communication.

Related guest reviews

10

Kaleb

Sep 4, 2023

·

Stayed 1 night

Great customer service. Myah was great and super welcoming

6

BRIAN

Aug 1, 2025

·

Stayed 1 night

TV didn't work. No manager on property to handle situation. No facilities staff who could fix issue. Not enough support on hand to help front desk person who I believe was all alone.

6

Barbara

Oct 8, 2023

·

Stayed 2 nights

It was difficult checking in (under the name Kellie Brock) due to computer problems and was only offered snacks as compensation. The refrigerator in room 219 did not open as it was too big for the cabinet it was in and we had items that required refrigeration. We told the front desk and they told us maintenance would be up the next morning. They never came. VERY DISAPPOINTED.

10

Jaime

Jul 14, 2024

·

Stayed 1 night

The staff was amazing! Especially the young woman who checked me in. The room was very clean as well as the hotel. Very very nice place!! Very close to stores which was convenient when we needed a few things.

6

Sharolyn

Aug 9, 2024

·

Stayed 1 night

Key card system was down causing delay in being able to check in and did not receive key card until next morning during breakfast.

10

Steven

Oct 2, 2025

·

Stayed 1 night

Friendly checking in Jeremy was great, pleasant and informative about the hotel.

2

Sandra

May 19, 2023

·

Stayed 2 nights

I visit Columbus on a regular basis and my normal experience with the Hampton line is very good but I will never stay at this location again, it was extremely loud staff was very unfriendly and when I went to check out they could not give me a receipt and could explain what my final bill would be when I asked to stay until the situation was complete for a receipt they told me if I wanted to stick around all day when they have time to do it I could ,otherwise I needed to leave. I stayed 2 nights the floor above me was so loud all the way up till 1:30 am it took me over an hour for the front desk to even answer. When they did they said the didn’t know the room number that was above me When I told them my room number they still could not figure it out. No apologies Breakfast was not good and our room had no closet no dressers for our clothes no where to hang clothes no shampoo or Conditioner. Truly a very disappointing stay

10

Ronda

Oct 2, 2023

·

Stayed 3 nights

This hotel was very clean and comfortable. I found the staff friendly and helpful. I would definitely recommend it and will stay again.

4

Amanda

Sep 14, 2025

·

Stayed 2 nights

The fact that there was no ice machine and the worst hotel breakfast we have ever had was the tip of the iceberg. When an employee decides to text my cell phone at almost 11pm to see how my stay is going and wake us up, or continuing to text the following day is just crazy. If i didn't sign up for you to text me then you should take that as a hint.

10

Patricia

Jul 26, 2025

·

Stayed 1 night

Staff was very friendly and room was clean and comfortable.

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Location

Convenient for the interstate, events, stores, and area activities; some guests found it quiet. A few mention confusing signage or driveway access.

Related guest reviews

10

Katie

Jun 23, 2025

·

Stayed 2 nights

This was an excellent place to stay! Close by to many things to do. The staff was extremely sweet and comforting.

8

Joseph

Apr 23, 2023

·

Stayed 1 night

Location was close to the interstate without being noisy. We had a little confucion about which drive belonged to the hotel and which to a nearby restaurant.

8

Fawn

Apr 3, 2023

·

Stayed 2 nights

Great location & easy access, staff was great, has basics of what you’d need, hotel looks like it’s been remodeled in main spaces but rooms need a little upgrade.

6

JoAnn

Sep 12, 2025

·

Stayed 2 nights

I liked the convenience of the property to the event I attended. My room was clean, but appeared to still be under construction with holes in wall where night stand used to be and white paint or dust on green wall. Dirty windows so not great for looking out. Breakfast was good and coffee was good.

10

Tiffany

Jul 20, 2025

·

Stayed 1 night

Very nice property and staff. Pool was nicely taken care of and rooms were very clean and quiet. Kid and pet friendly, and close to area activities. Would definitely stay again!!

10

Mary

Oct 6, 2025

·

Stayed 2 nights

Very convenient and staff was very friendly and helpful!

10

Thomas

Feb 6, 2024

·

Stayed 2 nights

Convenient location. Have used on previous trips.

10

Clarence

Apr 7, 2024

·

Stayed 2 nights

The hotel was quiet and easy to get around the area.

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Dining

Breakfast often earns praise for hot options and variety, but consistency varies: items sometimes run out near closing and a few guests rated it poor.

Related guest reviews

10

Dorothy

Oct 9, 2025

·

Stayed 3 nights

Breakfast was good, staff was very professionally friendly.

10

Steven

Nov 18, 2025

·

Stayed 1 night

Clean room, check in quick breakfast decent options

10

Carol

Nov 30, 2024

·

Stayed 2 nights

The breakfasts were excellent, lots of great options for hot and cold food. The room was clean and comfortable. The desk staff was helpful.

10

Luann

Jan 27, 2025

·

Stayed 1 night

The front desk personnel were just great and friendly and the breakfast was good and great variety

8

Craig

Oct 5, 2025

·

Stayed 2 nights

Staff was amazing. Breakfast was good the first day, but our second day it was just ok. I’d prefer some fresh fruit and healthier options

6

todd

Sep 28, 2025

·

Stayed 1 night

Breakfast staff didnt keep items in stock and shut down right at 10.

4

Amanda

Sep 14, 2025

·

Stayed 2 nights

The fact that there was no ice machine and the worst hotel breakfast we have ever had was the tip of the iceberg. When an employee decides to text my cell phone at almost 11pm to see how my stay is going and wake us up, or continuing to text the following day is just crazy. If i didn't sign up for you to text me then you should take that as a hint.

8

Robert

Jul 19, 2025

·

Stayed 3 nights

The hotel and staff were great. There was no problems at all. The room was great nice and big spacious but the only thing I had a problem with was the breakfast. The breakfast wasn’t all that at all it wasn’t very much. I wasn’t happy with it.

10

Charles

Jun 2, 2025

·

Stayed 3 nights

The front desk was welcoming. The room and bathroom were clean. The breakfast had a nice variety of foods and the seating was comfortable. We used it in the evening to visit with family.

10

Hillary

Nov 3, 2023

·

Stayed 2 nights

Very clean hotel. Room was great and bed was comfortable. Breakfast had great options each day!

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Month	Average price
January	$112
February	$107
March	$110
April	$131
May	$143
June	$137
July	$143
August	$130
September	$122
October	$125
November	$116
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $304	17 $239	18 $221	19 $231
20 $141	21 $193	22 $212	23 $183	24 $153	25 $252	26 $252
27 $154	28 $121	29 $121	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $121	3 $121
4 $116	5 $121	6 $121	7 $121	8 $125	9 $237	10 $298
11 $162	12 $121	13 $121	14 $121	15 $165	16 $292	17 $333
18 $157	19 $123	20 $121	21 $121	22 $121	23 $147	24 $138
25 $120	26 $121	27 $121	28 $121	29 $125	30 $121	31 $121

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Monthly average prices

About this property

Location

Room options

Two Queens

One King and One Sofa Bed, Accessible

Room, 2 Queen Beds, Accessible

King Studio with Sofabed

King

Room, 1 King Bed, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Columbus Hilliard

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Prices for upcoming dates