Holiday Inn Express & Suites Dayton-Huber Heights by IHG

The pool heater was broken so you could not swim. The cable box on the TV was broken so you could not change channels

Overall nice. The pool however was frigid, so cold that staff even warned us about the temperature. Which was disappointing and no hot tub to relax in either.

The staff was friendly but the property itself was old and outdated. Some of the outlets didn't work. The pool's heater wasn't working so it was very cold. The entire hotel other than the lobby is need of an update and a pool heater. Next time I'll just spend a little more money and stay somewhere else.

Pool was co l d. Heater not working

I liked checking out the most. The pool, which is nothing like the picture posted on the web page, has no working heater, it's ice cold and almost unbearable to swim in.

The pool was not open do to the fact that the pool heater wasnt work and the bottom of the pool was dirty and the elevator jerked bad when it was goingnto.the next floor fron the gound level

The pool was not heated. Evening staff was friendly. Pancake machine was not working. The room was very comfortable.

The pool heater was broke and as well as the pool area being extremely dated. We were a ball team staying and for the pool to be ice cold when the team was looking forward to enjoying after games. $170 for one night and no access to the pool was disappointing

Nice location close to where my son lives. I've stayed here before and will stay here again. They are pet friendly and also have a low security deposit which is nice because it doesn't tie up a lot of funds on my debit card while I'm visiting town. The elevator needs to be worked on as it jerks very hard when it first goes up.

Room not ready until after check in time. Then was given Wrong room, reserved and paid for king suite. They did not tell me at check in they had over booked, not until after I went back to the desk did they acknowledge this and gave a refund. Room keys didnt work, had to go back to desk. Pool out of order

The property was really well maintained, the only thing that was a problem was the bathroom edges were moldy. There was a weird smell going into the room. Hope this finds someone. The staff i,e the lady on front desk was the best. Nothing against her.

Nice location, but room needed to have repairs to bathroom. The ceiling plaster was chipping away and there was mold growing in the caulk around the tub.

Room wasn’t ready when we arrived at 5:00. They gave us an “upgrade “, but that room still had to be vacuumed-staff ran in with vacuum cleaner. The bathroom floor was either not cleaned or cleaned poorly: hair and contact lens on floor that was not ours. I will say breakfast was good and front desk person apologetic.

The shower had black mold and the shower curtain was torn and stained. The floors were dirty as well as the tops of tables amd mini fridge. The only good thing i can say is the bed and bedding was comfortable. Would not stay here again or recommend.

Very beautiful inside and out! The room was spotless and so comfortable!

When we arrived the front desk said your room isn't ready. She called someone then promptly gave me the key and said it was ready. It wasn't that clean. The pillow cases had mascara on them and the floors hadn't been vacuumed. When we looked in the shower, there was a used was cloth hanging on the shower head.

My wife had trouble breathing in the room. I checked the a/c filter and looked like they had not been cleaned in a very long time. I cleaned them myself and it was a lot better

The staff was very nice. My check in was quick and smooth. However the cleanliness was poor. The bathroom was poorly cleaned. There was hair on the toilet seat, the shower was not clean and the room had the smell of a dog. I do understand that dogs are accommodated but I don’t want to walk in my “freshly cleaned room” to the stinch of a dog.

The weekend family trip for a soccer tournament was marred by several issues at the hotel. The daytime front desk clerk was commendable; however, the hotel corridors exhibited an unpleasant odor, presumably originating from the carpeting. The elevators were in a state of disrepair, with soiled doorways. The room was superficially cleaned but also possessed an odor, necessitating a thorough cleaning before occupancy. A drinking fountain in the lobby was excessively dirty, with noticeable grime accumulation. A side entrance was unsecured due to a malfunction. The swimming pool's heating system was inoperable, rendering the water uncomfortably cold. Additionally, the pancake machine was out of service during breakfast, and the overall food quality was poor. The hotel's lack of cleanliness was notably disconcerting. Very disappointed in the care for this hotel.

The hotel needs cleaned and updated. There was a youth soccer tournament in town and kids were running up and down the hall. The room itself needed cleaned better. Female hair was all over the bathroom floor amd there was a horrible sewer smell from the bathroom. They were overbooked so no moving

Overall a good experience. At check-in, the person at front desk asked if we needed to use the pull-put sofa, which we did. So she gave us fresh sheets, a duvet, and one pillow to put on it. When we got to the room, the pull out was already made up, but clearly had been used previously. There appeared to be only one person on duty, so rather than request to have it changed, we just did it ourselves so we could go to bed without waiting. There were a few spots in the tub corners that could have been better cleaned, appeared to have some mildew building up. But the beds were comfortable, there were enough towels in the bathroom, the room was quiet, and we could all stay in one room for a decent price, close to our route of travel.

There were fruit flies in our room and at breakfast. Our blinds would not go up. Front door didn’t close.

Stayed for two nights to visit the AF museum and a music event at the Rose Center. The staff was great and the facility was good, but probably due for some touch-up renovating. I didn't care for the liquid bath soap. I was unable to access the wifi with my laptop. I went to the desk multiple times with 3 different desk employees, could access standing at the desk, but as soon I went into my room (110), I lost access. I would not stay here again due to the wifi alone.

The pool heater was broken so you could not swim. The cable box on the TV was broken so you could not change channels

Water was cold

Came for a concert and it was super close to the venue, so booked it. The hotel is fine. Definitely dated, but clean and comfortable. The bed was really squeaky.no complaints. Met our needs.

The plugs in didn’t work, pain chipped, bathroom stained

Elevator very slow. Breakfast average at best. Coffee luke warm. Bathtub narrow. Water low pressure in shower.

Had everything we needed. Bed was comfortable. Friendly staff

I like the location, itself. The area has grown and more developed. It's just an older build and it's only so much they can do.

Customer service was outstanding which is hard to come by in today's world. Very spacious, comfortable and clean. I will be back again in May for another seminar. Will tell others to book with you also.

I want to share what an awful experience I had upon check out on July 11th, 2024 at 845 am. There was a woman at the front desk who was on her cell phone and did not look up from it as I was patiently waiting to be helped. She acted as if I was bothering her. She would not let me speak at all, continually cutting me off as I was trying to explain my situation. I asked if I could speak to a manager and she told me she had no idea when he/she would be there, maybe 8 am. So I waited. As I waited she continued to explain to multiple staff how she tried to explain to me (with in my ear shot) how she could not give me a receipt. After 30 mins I went back up to the desk and tried one more time to explain what I was concerned about and she offered a check in receipt. I said that would be great. I tried explaining to her that her attitude was awful. She proceeded to stand up, got VERY loud with me, and started pointing her finger at me complaining about me. I do understand that people don’t like their job. I get it, but none of this was called for. Every one in the dining area cleared out. Her coworkers had to restrain her. I would absolutely NOT recommend that anyone EVER stay here. What is so sad is there there were actually nice people working there. She should be gone. Hope that helps.

I am so grateful to the excellent staff for getting my room prepared with a crib and bath mat for my child. They went above and beyond to make sure we had what we needed. Thank you, Brian, Rick, and Tammy!

Staff new. Didn’t understand 3 rd party reservations. Got charged twice for room. Keep getting holds on card 2 and 4 days after check out.

Check in was fantastic, very friendly and smiling.

Hotel staff was friendly and helpful, the breakfast was great and there was several restaurants across the street.

Very friendly staff!

The manager Renee was fantastic and I appreciated the care she took in dealing with us while we were there.

Took forever to check in and there was only 1 person in front of me.

Room not ready until after check in time. Then was given Wrong room, reserved and paid for king suite. They did not tell me at check in they had over booked, not until after I went back to the desk did they acknowledge this and gave a refund. Room keys didnt work, had to go back to desk. Pool out of order

Room was clean and location was perfect

Great location and pet friendly

Location was great for the concert we were attending

This was a stop over on the way home. It was a great location close to restaurants, shops and gas stations.

Easy to find from I-70. Great staff! Spotless facility and a great bed with good linens.

Located close to Rose music center

Hotel staff was friendly and helpful, the breakfast was great and there was several restaurants across the street.

Close by to The Rose Music Center, plenty of restaurants and shopping close by!

First time at this hotel and I will stay there again as I visit my daughter and her family once a month. The hotel was clean, quiet, safe and located conveniently near shopping and dining.

I like the location, itself. The area has grown and more developed. It's just an older build and it's only so much they can do.

Breakfast was good. Staff was nice

friendly people, very helpful, excellent breakfast, clean conditions, near other convenient food establishments, city of Dayton near by, many sites to see near by.

Hotel staff was friendly and helpful, the breakfast was great and there was several restaurants across the street.

Clean, staff was great, breakfast was great but would be nice if it was sooner.

Elevator very slow. Breakfast average at best. Coffee luke warm. Bathtub narrow. Water low pressure in shower.

Clean space and modern linens. I like that Dove shampoo, conditioner, lotion and body wash were supplied. Very easy check in and check out. The baseball team had a great time at the hotel using the pool and hanging out together in the common areas. Yummy breakfast!

We stayed there for two nights. The only issue we had with the stay was this: The first morning, (a Sunday morning) we had some of their free buffet breakfast at about 8:30 AM. The breakfast was good, The selection was OK and the food that was supposed to be hot was hot. The second day we were there (A Monday morning) we came down to have a breakfast at about 7:30 AM. This time the meal was not good, Many of the selections had been picked over (apparently eaten by previous diners) and the hot food items that were still on the buffet were room temperature. We remained in the breakfast area talking for nearly an hour and no one ever came to check or refill the buffet. We were disappointed in the second meal.

It was very clean and conveniently near the highway. Lots of dining and shopping around. Breakfast was average. Pancake machine was broke, not many people were staying from what I could see and there was a sign that said not a lot of cinnamon rolls were made and to be mindful of others but they were all gone. Eggs and bacon were completly gone didn’t find many juice options. There still was an hour left of breakfast to be served so that part may have been lacking a bit.

The pool was not heated. Evening staff was friendly. Pancake machine was not working. The room was very comfortable.

The weekend family trip for a soccer tournament was marred by several issues at the hotel. The daytime front desk clerk was commendable; however, the hotel corridors exhibited an unpleasant odor, presumably originating from the carpeting. The elevators were in a state of disrepair, with soiled doorways. The room was superficially cleaned but also possessed an odor, necessitating a thorough cleaning before occupancy. A drinking fountain in the lobby was excessively dirty, with noticeable grime accumulation. A side entrance was unsecured due to a malfunction. The swimming pool's heating system was inoperable, rendering the water uncomfortably cold. Additionally, the pancake machine was out of service during breakfast, and the overall food quality was poor. The hotel's lack of cleanliness was notably disconcerting. Very disappointed in the care for this hotel.