Name: Holiday Inn Express Philadelphia NE-Bensalem by IHG
Address: 1329 Bristol Pike, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: $107–$228 per night
Rating: 8.13

What guests think

At Holiday Inn Express Philadelphia NE-Bensalem by IHG, guests frequently praise friendly, accommodating staff, a convenient location near highways and shops, and a generally satisfying free breakfast, with many rooms offering spacious layouts and comfortable beds.

However, cleanliness and upkeep are inconsistent, with repeated notes about stained carpets, smoke or marijuana smells, and occasional pest sightings. Aging infrastructure, especially unreliable elevators, plus small bathrooms or loud A/C, also come up. Overall, it suits travelers prioritizing value and location over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the outdoor pool and fitness room are appreciated, but elevator outages and reliability issues are mentioned repeatedly, and some maintenance problems crop up (ice machine, exterior door, older lobby furnishings). Free parking is available.

Related guest reviews

8

Darrell

Jun 18, 2024

·

Stayed 1 night

Th outdoor pool was a delight and nicely located and kept up.

8

Theron

Jun 7, 2023

·

The bed was very comfortable. The ice machine on the second floor didn’t work so we had to walk back to the entrance to use the one machine. Our tub was terrible it seem as if it was broken. The tub had a major dent in the middle that made me slip and fall which made me avoid the tub for the remainder of my stay.

6

Erin

Jun 9, 2025

·

Stayed 1 night

The front desk staff weren’t very friendly. Complained about their boss in front of guests. One elevator was broken and the one working was scary. The door would open when moving. The hallway to our room smelled like pot both days.

8

Sharon

May 3, 2025

·

Stayed 1 night

Outside door did not open with door key

8

John

Mar 13, 2025

·

Stayed 1 night

Stayed here a couple of times this is an older hotel that was trying to make it look better. The effort is well applauded, but I think they need to continue it a little bit further. I would definitely stay here again. Rooms are decent. Food is good free parking.

6

KATE

Jul 8, 2025

·

Stayed 1 night

Breakfast was good, the pool did not regulate rules so it was not a great experience there. The room was moderately clean. The elevator was not the best, so we ended up taking the stairs the rest of the time.

10

Rosamond

Jun 18, 2025

·

Stayed 1 night

The room is nice and spacious, breakfast standard food but tasty and plentiful. Only one elevator in service, and its decor needs refurbishing. Overall 8.5 out of 10.

6

Colleen

Jul 19, 2025

·

Stayed 1 night

Staff were nice and very accommodating. Complementary breakfast was excellent. Felt like I was sleeping in a hole on the mattress, bathroom was very small, and the rugs were kind of gross. We literally got stuck in the elevator because we exceeded the four person capacity while the other elevator was out of order. Lobby furniture was old also.

10

Christine

Mar 11, 2023

·

Stayed 1 night

Room was spacious and clean. Staff were very friendly and helpful. Fitness center had great options and was very clean.

10

Arthur

Oct 6, 2025

·

Stayed 1 night

Check in smooth, room clean and comfortable, no complaints. Free parking, WiFi, and breakfast.

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Cleanliness

Cleanliness is inconsistent: while many note clean rooms, there are repeated complaints about stained carpets, lingering smoke or marijuana odors, and occasional pests, plus missed or limited housekeeping.

Related guest reviews

4

Robert

Aug 23, 2025

·

Stayed 1 night

Workers were nice, but woke up to a cockroach on our pizza box

10

Frederick

Apr 6, 2025

·

Stayed 1 night

Comfortable and clean property offering a very nice breakfast daily.

10

Richard

Nov 4, 2025

·

Stayed 4 nights

Room was clean and staff very accommodating.

6

Christopher

Dec 9, 2023

·

Stayed 3 nights

needs a facelift and rugs were dated and dirty. also room smelled like cigarette smoke.

10

Brenda

Apr 27, 2024

·

Stayed 1 night

This is an older hotel that has been upgraded and kept very clean. The staff was friendly and helpful.

8

Sarah

Nov 11, 2025

·

Stayed 2 nights

This was a perfectly fine hotel. The carpet needed a deep cleaning as it was visibly stained, and the bathroom was insanely tiny with fan that was loud and ineffective. The juice machine was broken both days, but they provided pitchers of juice.

4

Hammad

May 27, 2024

·

Stayed 2 nights

Room was not cleaned properly

4

Amber-Lynn

May 30, 2023

·

Stayed 2 nights

Overall, I found the room to be very dirty. The carpet left our feet/socks black and the washroom was not cleaned during housekeeping hours— we received clean towels but other than that, nothing was cleaned or changed out. I was very disappointed with this hotel. The only upside was the breakfast.

2

John

Feb 10, 2024

·

Stayed 1 night

If anyone enjoys staying in hotel with fee bead bugs, then this is perfect choice. But for me it was a nightmare, got bitten by them, then shook some of them off to the sink. Disgusting, and very unprofessional. Had to work all day, with equipment troubleshooting after all. This place isn’t for me ever again. John

2

Krystn

Aug 4, 2025

·

Stayed 1 night

Room had hair everywhere. The bathroom sink was dirty. Tub had mold in it. The floor had stains everywhere. It wasn’t even the room I asked for. My kids were so tired i literally scrubbed everything and took the loss. The worst part I was on the first floor and the exit door to outside didn’t even lock. But I wouldn’t return.

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Rooms

Rooms vary; many are spacious with separate sitting areas and comfortable beds, but decor feels dated for some, bathrooms can be very small, lighting can be dim, and A/C or hallway noise is reported.

Related guest reviews

8

MARILYN A

Dec 28, 2023

·

Stayed 4 nights

My room had a couch, which was great, but there is poor lighting in that area. It makes it difficult to read while sitting on the couch.

10

RUTH

Mar 17, 2025

·

I really liked the room with the couch in a living room setting. Two tvs, nice bathroom, actually don’t need to leave the room if you don’t have to.

8

Abigail

Jun 25, 2025

·

Stayed 1 night

Guests were up late and very loudd in the hallway!

6

Remi

Jun 20, 2025

·

Stayed 1 night

Other than not being able to turn off the lights in room it was ok, thankfully there were extra towels to cover the lights that I could not turn off

8

Cherie

Jan 4, 2025

·

Stayed 2 nights

was there for a wedding at the Pen Ryn estate which is less than 2 miles away. Great location- staff was super friendly. Only bad thing is were room 254 right next to the elevator that made a horrible noise everytime the elevator was used.

6

Ryan

Jun 9, 2025

·

Stayed 2 nights

Hotel is centrally located between Philadelphia and Sesame Place. Room was large enough for two adults and a toddler. AC worked and kept the room cold after a hot day. Staff was very friendly, regardless of the time of day we interacted with them. Biggest complaints: - The bed was the most uncomfortable hotel bed I have ever slept in. The mattress bowed in the middle, I was left with a sore back after my two night stay. It was obvious the mattress hadn't been flipped or replaced in a long time. - One of the two elevators was out of order, and the one that was working was not confidence inspiring. We opted to take the stairs during our stay. Our room was showing its age (cracked paint, fan controls for sitting area were handwritten in Sharpie) but served its purpose.

10

Maryana

Sep 14, 2025

·

Stayed 1 night

A/c was too loud and the room was little outdated But service was good, breakfast was okey too Free coffee was a big plus Overall is good

10

Christine

Mar 11, 2023

·

Stayed 1 night

Room was spacious and clean. Staff were very friendly and helpful. Fitness center had great options and was very clean.

6

Regina

Jun 1, 2025

·

Stayed 1 night

Beds were comfortable. Bathroom /linens were clean except floor grout which needs a deep clean. Fridge was functional. A/c was quite noisy.

10

Jody

Jul 23, 2025

·

Stayed 4 nights

The hotel beds were so very comfortable. Friendly staff and housekeeping.

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Service

Service is often praised as friendly and accommodating, with multiple compliments for front-desk staff and smooth check-in. Some guests reported unhelpful responses, reservation or crib/billing issues, and occasional management conflicts.

Related guest reviews

6

Kimberly

Aug 8, 2023

·

Stayed 1 night

Everything was great except for not receiving my deposit back in a timely manner! After a customer checks out the hold should be immediately released! Someone forgot to submit my release and It wasn’t until I called back 4 days later saying it was never refunded that they released it and that took another 7 days to receive!!

8

Malika

Sep 5, 2025

·

Stayed 2 nights

My stay here for my son's 2nd Birthday was great! Brooke at the front desk was amazing, she answered all of my questions and helped me with all of my needs, such as tea, towels, she even offered the general area as space to sing happy birthday. She was pleasant and very knowledgeable about the surrounding area and the hotel details. The morning breakfast was nice, always a place to sit even with a wedding party in attendance and the areas were clean and comfortable. I would definitely stay here again.

2

Heather

Nov 20, 2024

·

Stayed 7 nights

The Holiday Inn Express NE Philadelphia/Bensalem is not a hotel; it’s a poorly managed disaster. If you’re considering staying here, don’t. Pitch a tent at a gas station instead—you’ll have better service and fewer headaches. The one pro? The breakfast wasn’t terrible. But everything else? A nightmare. The entire hotel reeks of marijuana, with guests treating their rooms like permanent apartments, complete with welcome mats. Room 316? A health hazard. The bathtub didn’t drain, forcing speed showers or standing in ankle-deep mystery water. The air conditioning rattled like it was falling apart, and the bathroom fan? Useless, moldy, and screeching. Saturday night, our room keys stopped working, forcing us to drag our exhausted child to the lobby. The front desk employee brushed it off with, “Oh, this just happens,” handed us one working key, and ignored the rest. When I called to complain, she hung up on me repeatedly. I had to confront her in the lobby, where she called her manager on her personal cell. The manager? Yelled at me like I caused the issues. By Tuesday, the same manager escalated the situation. After refusing to fix anything or address her staff’s behavior, she claimed I was the problem, asked me to leave, and denied a refund. The police had to get involved before I finally got my refund. Save yourself the misery and stay somewhere else instead.

10

Katherine

Apr 14, 2024

·

Stayed 4 nights

We have stayed at this location many many times. It’s our favorite when we travel to Pa. We like the convenience and the surrounding places to go. Your front desk staff are very helpful and professional. I would like to mention Iterra, she is always pleasant and helpful. As a returning customer I love walking in and seeing her big smile. She checks on us daily to see if there was anything we needed. Prior to 6 yrs ago we stayed at the Hampton Inn on street road. We now stay at your location. It feels like home away from home. Love having coffee whenever we like, the breakfast is better than most Thank you for a great stay we will be back in 4 months.

10

Nikeyia

Aug 31, 2025

·

Stayed 2 nights

Love my visit at this holiday inn. We had a pleasure to meet Brook. She was amazing. Very nice and helpful. Even the staff that worked the breakfast in the morning was nice and helpful and kept everything clean.

8

Julianne

Aug 8, 2025

·

Stayed 1 night

Really great stay overall but getting into the room was a problem. I made this reservation for my husband and called ahead of time to see if it was ok that my name was on the reservation not his. They assured me that there would be no issue. Unfortunately, when my husband arrived they almost didn’t let him stay because of this. I had to beg them to let him stay and promise that it’s me who made the reservation. Luckily, upper management did let him in, but we almost lost the reservation because of the conflicting information.

6

Andreia

Aug 11, 2023

·

Stayed 1 night

Room was clean. However, front desk was not friendly and very unwelcoming . In addition, I had called and requested for a crib previous to the day. The day of, the secretary said there were no cribs available.

4

Parviz

Jun 26, 2025

·

Stayed 1 night

Room we stayed was supposed to be non-smoking, but smell of smoke was everywhere. Staff at reception at check-in wasn't friendly at all, basic questions we asked were responded with raised eye-browse and repeating the same thing back to us over. For the price charged for one night stay they could really do a better job keeping rooms smoke-free and also perhaps teaching their reception basics in customer greeting and interaction.

10

Adriana

Nov 10, 2024

·

Stayed 1 night

Hotel is clean and well located, the room is pretty nice and Oksana, the lady at the front desk, was very kind and professional, she even helped me to sign up for IHG One Rewards.

10

Arthur

Oct 6, 2025

·

Stayed 1 night

Check in smooth, room clean and comfortable, no complaints. Free parking, WiFi, and breakfast.

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Location

Convenient for reaching Philadelphia and local attractions, with quick highway access and numerous nearby shops and dining (including a Dunkin' next door); several guests also found it quiet.

Related guest reviews

10

Mark

Mar 17, 2025

·

Stayed 1 night

Convenient off of expressway

10

James

Jun 14, 2023

·

Stayed 1 night

Conveniently located near highway, restaurants, and shopping centers.

10

Matthew

Mar 5, 2023

·

Stayed 1 night

Perfectly fine hotel at a great location near the intersection of major highways. However, it's also very quiet, set away from the road.

10

Brenda

Oct 2, 2025

·

Stayed 1 night

This is an easily accessible simple hotel for the lower Bucks Co. area with a number of good dining options close by, including a Dunkin and a great local pub- Curran’s.

10

John-Eric

Apr 8, 2024

·

Stayed 3 nights

My family stayed 3 nights for WrestleMania weekend. The property was everything we hoped for. Clean, quiet and next to a bunch of amenities (supermarket, Dunkin Donuts, Walmart, Wawa, etc) and was a simple ride into the city where the events took place. The staff was very friendly and the breakfast was plentiful and delicious (they had things like a pancake maker, cheese or veggie omelets, sausage gravy and biscuits, etc). I would stay there again next time I need to go to the Philly area.

8

Jennifer

Apr 28, 2025

·

Stayed 4 nights

Convenient location across from the Woodhaven Mall with Acme for grabbing snacks for extended stay. great free breakfast with many food options plus good coffee. I love the complimentary coffee available throughout the day. Bonus: Dunkin Donuts right next to hotel in walking distance.

8

Steven

Mar 8, 2025

·

Stayed 1 night

One night stay. Staued here because it was close to Philadelphia where i had business

10

Paul

Jun 27, 2024

·

Stayed 1 night

Excellent location for us. Very welcoming check-in staff and excellent room overlooking pool which wish we had had time to use.

10

JOE

Jan 14, 2025

·

Stayed 1 night

Nice hotel. Quiet safe close to everything

6

Alanda

Oct 29, 2024

·

Stayed 2 nights

The location was pretty convenient to travel around Philadelphia. The facility was average in comparison to the hotels are generally stay in. For the price, it is a good bargain.

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Dining

Breakfast is widely praised for being generous with good variety (pancake machine noted), though a few guests found the eggs poor or the area messy at times.

Related guest reviews

8

Barbara

Nov 4, 2024

·

Stayed 4 nights

I was not impressed with the scramble eggs. They were awful. Need to use real eggs. The rest of services were great. Would stay again

8

Malika

Sep 5, 2025

·

Stayed 2 nights

My stay here for my son's 2nd Birthday was great! Brooke at the front desk was amazing, she answered all of my questions and helped me with all of my needs, such as tea, towels, she even offered the general area as space to sing happy birthday. She was pleasant and very knowledgeable about the surrounding area and the hotel details. The morning breakfast was nice, always a place to sit even with a wedding party in attendance and the areas were clean and comfortable. I would definitely stay here again.

8

Josh

Nov 3, 2025

·

Stayed 1 night

Hotel staff was very friendly and helpful. Breakfast was good, the staff kept the areas clean and kept food rotated. Room itself could use better lighting in the living room space and the bathroom. Liked how the ac unit was right beside the bed. TV was nice as well. Need more receptacles around the bed.

6

Jason

Apr 23, 2023

·

Stayed 1 night

This chain still using styrofoam plates? Are paper plates that expensive? The most bland and unloved scrambled eggs from chickens who sold their souls to the mega-farm evil corporation. Free breakfast indeed. Room was a bit tight in the aisle between the beds and TV wall. Dated bathrooms with DYI tile work and carpentry. Pillows were lumpy and not supportive. Room was clean and staff were nice. Ok place to crash but not worth $150 a night!

10

John-Eric

Apr 8, 2024

·

Stayed 3 nights

My family stayed 3 nights for WrestleMania weekend. The property was everything we hoped for. Clean, quiet and next to a bunch of amenities (supermarket, Dunkin Donuts, Walmart, Wawa, etc) and was a simple ride into the city where the events took place. The staff was very friendly and the breakfast was plentiful and delicious (they had things like a pancake maker, cheese or veggie omelets, sausage gravy and biscuits, etc). I would stay there again next time I need to go to the Philly area.

4

a

Aug 10, 2023

·

Stayed 1 night

Toiletries not readily available due to limited staff; ants in room; contacting of hotel staff wasn’t possible- no one answered phone calls; messy areas at breakfast; initial room request was not ready/not honored at check in; assistance with areas in hotel and around were not expressed, shared or explained to me a guest who was new to that part of the city

8

Olutoyin

Aug 2, 2025

·

Stayed 2 nights

Excellent breakfast Very friendly staff Clean environment with

10

Michele

May 11, 2025

·

Stayed 1 night

The front desk associates are outstanding. Kind, caring and helpful. I dropped and article and one of the maintenance staff was so gracious to alert me and make sure I didn't lose anything. Very comfortable very friendly. Breakfast was so good. A bunch of us observed the pancake maker. It was automated an so much fun. You push a button and it makes you the curest little pancake ever. Perfect color and texture.

10

Gayle

Oct 13, 2025

·

Stayed 3 nights

Breakfast was good.

10

Michael

May 17, 2025

·

Stayed 1 night

The included breakfast was good had a good amount of options

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$112
March	$111
April	$127
May	$146
June	$155
July	$135
August	$164
September	$145
October	$147
November	$131
December	$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $135	15 $135	16 $135	17 $131	18 $155	19 $210
20 $125	21 $134	22 $140	23 $140	24 $133	25 $159	26 $146
27 $114	28 $126	29 $137	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $140	3 $144
4 $113	5 $129	6 $129	7 $138	8 $129	9 $158	10 $203
11 $113	12 $125	13 $122	14 $114	15 $122	16 $165	17 $190
18 $107	19 $124	20 $134	21 $114	22 $125	23 $153	24 $228
25 $125	26 $118	27 $125	28 $127	29 $114	30 $115	31 $127

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible (Communications, Access Tub)

Standard Room, 1 King Bed

Standard Room

Premium Room, 1 King Bed, Jetted Tub

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 Queen Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Philadelphia NE-Bensalem by IHG

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Prices for upcoming dates