Name: Best Western Empire Towers
Address: 4100 West Shirley Place, Mall District, Sioux Falls, South Dakota, United States of America, Sioux Falls, Minnehaha County, US
Price range: US$79–US$137 per night
Rating: 7.98

What guests think

Across reviews of Best Western Empire Towers, guests note an older property with some dated areas, occasional odors or dampness, and inconsistent room comfort, especially mattresses and pillows, alongside many reports of clean, spacious rooms.

Breakfast is widely praised for variety, but several mention pool closures or cold water, a small, crowded dining area, and access challenges or rough parking during nearby road construction. The location is convenient to the mall and dining, but multiple reviews cite sketchy surroundings with vagrants and a run‑down motel next door. Service ranges from welcoming and accommodating to occasionally unfriendly, with some reports of billing or check‑in issues. Overall, expect a budget‑friendly stay with variable rooms, facilities, and surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool availability is a recurring issue (closures or very cold water), and several note a small, crowded breakfast area, rough parking/entrances, and difficult access during area road construction. Pet friendly and an off‑site fitness option are mentioned.

Related guest reviews

6

Scott

6 Mar 2023

·

Stayed 3 nights

Booked 5 rooms and other members of our party arrived before me and could not check in without my being there even though I requested they could. Property is dated, pool was closed, breakfast was limited and not very good.

6

Koleen

17 Jan 2023

·

Stayed 19,374 nights

Usage of The pool was not available .

8

Åsa

30 Jun 2024

·

Stayed 1 night

Close to shopping mall and savers. Fitness center located in another hotel. Okay breakfast

4

Randy

8 Jan 2023

·

Stayed 19,364 nights

Pool was shut down and that was one of top reasons we booked this hotel.very disappointed

10

Victoria

30 Oct 2023

·

Stayed 1 night

The room was as advertised. Nice comfortable bedding. The breakfast was a really nice surprise, better than most other hotels offer. The parking lot had huge pot holes, made for tricky driving especially in the dark.

6

Dana

9 Apr 2025

·

Stayed 1 night

Was difficult to get into. Had to go through Super 8 to get to parking lot. No hot tub even though I thought I had seen one advertised. Pool area was not well cleaned. Check in was easy and staff friendly. Coffee needs improvement. Breakfast was good unfortunately could hear the noise outside. The heat worked very well.

6

Margaret

20 Feb 2023

·

Stayed 1 night

We had a family getaway and wanted a pool. No one mentioned thr pool was unavailable. Very disappointed. It was nice they provided availability at the Aquatic center, but inconvenient.

6

Kristi

30 Aug 2024

·

Stayed 1 night

We booked at the Empire Towers mainly cause we had stayed there before. The beds were horrible, they were like "curch pew hard." We were looking forward to spending time in the pool. We walked in and it smelled so bad, it was a damp moldy smell, so that was a huge disappointment.

10

Helene

13 Feb 2025

·

Stayed 1 night

Super clean room and pool. Breakfast was fantastic.

8

Delora

3 Sept 2023

·

Stayed 1 night

Hotel was clean and adequate. The front doors were single swing and difficult to manage with a luggage cart. The lobby is small and was crowded around 8-9 pm. The breakfast area was very small and crowded.

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Cleanliness

Many guests found rooms and common areas clean, but recurring reports note musty or smoke odors, dampness, and occasional missed housekeeping or dirty fixtures.

Related guest reviews

2

Brenda

13 Sept 2024

·

Stayed 1 night

The ac drain pan was not draining properly resulting in the room smelling like mold and mildew. We had to turn the unit off.

6

Lance

9 Mar 2024

·

Stayed 1 night

After getting key to our room we went in and the room hadn’t even been cleaned yet.

6

Michael

30 Jul 2023

·

Stayed 2 nights

There must have been something going on in the area because hotel rooms were twice as much as typical for our dates. Our room had a huge no smoking sign, but it reeked of stale smoke. There was so much moisture in the room that the tile was sticky and the carpets were damp. When we went to take our dog out, we encountered multiple people sleeping on cardboard outside of the hotel. There was quite a bit of food garbage in the parrying lot such as chicken bones, ribs etc. There were grocery carts in the hotel parking lot. There was a storage garage adjacent to the hotel parking lot. The opening was covered by mattresses and we saw a person go behind the mattress and came out with bags. When I let the front desk know of the issues she apologized and handed me our receipt. I am unsure if the hotel will know the problems.

6

Janice

18 Oct 2024

·

Stayed 1 night

Our room was quiet and clean, mattresses both a bit sagging. Outside our room was an odor in the entire place which we appreciated that it didn't penetrate into the room. There was smoke odor while checking in. My 95 year old mother and I were staying there to be close to medical appointments in Sioux Falls. The breakfast selection was nice and the idea to put a Sioux Falls magazine on each table.

10

jack

13 Jul 2025

·

Stayed 2 nights

Clean and quiet!

10

Heather

16 Mar 2024

·

Stayed 2 nights

Clean hotel, great service.

10

John

21 May 2023

·

Stayed 1 night

Room was clean and staff friendly

2

Christina

10 Aug 2025

·

Stayed 1 night

Dirty, old, room smelled horrible

10

Trent

16 Apr 2025

·

Stayed 1 night

Fantastic staff with clean, spacious rooms. Great pricing too.

6

Amanda

18 May 2025

·

Stayed 1 night

Front desk was nice enough. Area of hotel seems sketchy. The room we stayed in did not seem clean. The freezer was dirty on the inside, hand prints all over the outside of frig. The Mitch sink area was nasty ! Also not the best amenities in the room only 2 bath towels.

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Rooms

Rooms are often spacious and comfortable with some updated suites, but many reviews cite dated decor, noisy or inconsistent HVAC, small bathrooms, and uncomfortable or sagging mattresses and pillows.

Related guest reviews

6

Alliyah

25 Oct 2023

·

Stayed 1 night

It’s a decent stay for a one night, crowded breakfast area - older hotel rooms that need to be updated room have a small stench to it.

10

Darcy

24 Nov 2025

·

Stayed 2 nights

Staff was friendly. Room was spacious and clean. However, mattress was comfortable.

6

Jeffrey

8 Dec 2024

·

Stayed 1 night

Room I stayed in had the Ptac unit showing a gap in the wall bringing in cold air. Had to turn heat way up and it was still cold!

10

Barliyanti

9 Jul 2025

·

Stayed 1 night

It’s a clean and spacious room.

6

Bill

6 Sept 2025

·

Stayed 1 night

Only thing we did not like was the bed. Bed springs dug into our backs. I slept on the couch. This stop was to rest on a long trip. No such luck. Can’t complain about the facilities or the staff.

10

Deb

3 Oct 2025

·

Stayed 1 night

Room was great. Refrigerator did not work and had smelly water sitting in it. The bed had a pretty pronounced sag in it so my husband sleptbon thevfloor but my side was good.

6

Leslie

24 Aug 2025

·

Stayed 1 night

Mattress needs replaced. Decor needs updated. Breakfast offering was great, however eggs were cold.

10

Nancy

23 Oct 2025

·

Stayed 1 night

We had a great King bed suite with a kitchenette. Our room was updated and very comfortable. A pleasant surprise for a decent price.

4

Joan

1 Jun 2024

·

Stayed 1 night

The night was noisy with sound coming through walls and ceiling. Any use of the shower or toilet above was loud and woke us several times. Walking above us sounded like thunder. We didn’t get a lot of sleep! The sheers on the window are in shreds and need replacing. We will not return to this location.

10

Michael E.

19 Feb 2024

·

Stayed 1 night

The hotel was one of the best that I have ever stayed at. The tower room was spacious with a table to do my work I brought along. The continental breakfast was fantastic!

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Service

Staff are frequently described as friendly and accommodating, but there are repeated reports of unfriendly desk interactions, billing/overcharge issues, and occasional room assignment or responsiveness problems.

Related guest reviews

2

Eugene

23 Jul 2025

·

Stayed 1 night

Was told after check in that they didn’t have a dog room available. Person working the check in was not friendly, rude and then for shift change. Had to book somewhere else. Did say hi when I walked past him smoking at the front door. He finished his cigarette before coming to the counter.

10

Raquel

26 Sept 2025

·

Stayed 1 night

Everyone was wonderful. They made accommodations for us to check in 2 hours early . Super nice and helpful. Breakfast was amazing. 🙌

6

Brian

28 Apr 2024

·

Stayed 2 nights

Overall the stay was great. Hotel was clean and staff was friendly. I had paid for room on hotels.com prior to checking in. After I checked in, I had 2 charges from hotel on my card. One for $75 which was security deposit and another for $144 for unknown reasons. I talked with the front desk clerk the next morning, and she told me that the manager would have to look into it and that she would let the manager know. I asked with manager to contact me and she told me that that would not happen. I received word the next morning, that the second charge has been refunded. As of this posting the refund has not showing up on my bank statement. We will see if it shows up in the next day or two.

2

Garron

29 Oct 2023

·

Stayed 1 night

When we got here in south dakota, we're from minnesoa. We went to check in at the front desk. They gave us keys to a room that is already occupied. Which we Reserved the roum online ahead of time. Which was kind of messed up for me to walk into someone else's room. Thank god there were dressed. Then it took him another twenty minutes to give us other keys. Then we were late to our venue we were trying to make. I tried to tell him that we're gonna be late. It didn't seem like he cared at all.

10

Caraline

6 May 2025

·

Stayed 2 nights

The front desk worker was very kind and explained things well when I checked in. When I entered my room; it smelled heavily of “wet dog”. I let the front desk worker know, and he apologized profusely, and changed me over to a suite for no extra charge. (Granted, the hotel was fully booked the night before I got there, and the hotel was very dog-friendly). I stayed two nights. There was a 24/7 diner a minute walk away from the hotel, as well as a grocery store and a Chili’s. There were some vagabonds that would walk around, and trash in the back parking lot; but I never felt in danger. Breakfast was actually pretty good. Biscuits and gravy were awesome. Scrambled eggs were fluffy and fresh. French toast sticks were kind of stale, but I still ate them! Juice was not good; from concentrate boxes. Ketchup packets were not refilled either morning I ate there. Coffee, tea, bagels, toast, omelettes, breakfast sausage (that was really good too). Vending machines and ice on all floors. (Drinks-only vending machines on second and third floors, with food and drink machines on the ground level.) Overall a good experience, especially for how reasonably priced it was. I only spent about $180 for two nights.

2

Trisha

24 Apr 2023

·

Stayed 2 nights

The gave my room away even though it was prepaid in full. I called to let them know day prior I would be checking in late and they said no problem since it was paid, only to show up and no room and they wouldn’t refund me. They didn’t even offer to find us another hotel. Front desk lady was rudest person ever.

10

Amanda

30 Jan 2025

·

Stayed 1 night

Front desk staff was so welcoming and friendly I really appreciate his quick and smooth it went. They were helpful and informative to help us navigate around the hotel

10

Linda

23 Apr 2025

·

Stayed 1 night

The desk clerk Amy was very friendly and helpful.

4

Samantha

9 Aug 2024

·

Stayed 2 nights

Where to start. First we booked our King room 4 months ago. When we arrive to check in (at 2:50pm) they told us that they overbooked and they were going to "upgrade" us to a room with 2 queen beds. My husband asked if there was a price difference (which we all know that the King is more expensive) and the guy at the desk said "yes there is but the difference is on us". The guy then told my husband that he could "see that we were already paid in full but he needed a credit card for incidentals". Of course this is a standard practice & we had no issues with that. We go to our room and the room was VERY moist. Air wasn\'t on and smelled gross. We decided that we are only staying 2 nights and we had already paid in advance so we would just go ahead and stay. I will say that we looked and the sheets and towels all looked clean. The next day we were out with friends (the reason we were there to visit) and my husband checked his credit card. The hotel charged (put a hold) our card for incidentals BUT also charged us an additional stay same as the cost for a queen room. We already paid for the King room 4 months ago. We gave up time on vacation to come back and talk to the manager who said that they could see that we paid but they hadn\'t received their money from Expedia so they had to charge us. They ran our card knowing that we already paid. We did receive the lesser charge (for the actual room we got) back. Will NEVER go back & our local friends will spread the word as well.

10

Trent

16 Apr 2025

·

Stayed 1 night

Fantastic staff with clean, spacious rooms. Great pricing too.

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Location

Convenient to the mall, dining, and the interstate, yet several reviews mention heavy construction and poor signage affecting access, plus sketchy surroundings with vagrants and an adjacent run‑down motel.

Related guest reviews

4

Theresa

17 Sept 2023

·

Stayed 1 night

Neighborhood seemed very sketchy. Surrounded by empty parking lots filled with people partying. Will not return!!

10

Christopher

25 Jun 2023

·

Stayed 1 night

A lot of construction and hard to find the entrance due to the main road being tore up.

8

Beverly

23 Apr 2023

·

Stayed 1 night

Motel was a little hard to get to because of the road construction. Once I got there it was nice

10

Danielle

13 Apr 2024

·

Stayed 1 night

We loved everything about our stay except an incident in the parking lot. Some homeless men accosted us when we pulled in, which made us feel very uncomfortable and unsafe.

10

Mark

19 Jun 2025

·

Stayed 1 night

The building and facilities were well maintained. The room was also clean and functional. The only negative was trying find the building. Itcwas not well marked, and difficult to find. We would have missed it without gps.

8

Eduardo

16 May 2025

·

Stayed 4 nights

Right in front of the hotel were very unkept housing and it appeared to attract homeless people.

8

Dijana

31 Oct 2023

·

It’s close to everything

10

Jack

30 Mar 2025

·

Close to a lot of dining spots and shopping at the mall

8

Nicole

18 Jul 2023

·

Stayed 3 nights

Overall, the property is good, however construction and where the hotel is located makes it a little difficult to access.

10

Cheryl

25 Aug 2025

·

Stayed 1 night

It was a great place to stay. Close to the Interstate.

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Dining

Breakfast is widely praised for variety and quality, though hot items can be inconsistent or not replenished and the dining area may feel cramped.

Related guest reviews

10

Susan

17 Feb 2024

·

Stayed 1 night

Room was clean, beds comfortable, coffee great and breakfast was outstanding

8

Christopher

1 May 2023

·

The King Suite was large & room with a full kitchen. A remarkable value for the price. The Breakfast was great, constantly monitored by the food preparer. Very good job by this lady and her daughter !!

10

Brena

26 Nov 2025

·

Stayed 2 nights

Staff was great, made sure I got a room that works for me. Very friendly. Breakfast was GREAT. Lots of options and every option tasted great only critique is the pool. I swam to the deep end and went to stand up and didnt realize the wall came up on the end and hit my feet.

8

Will

3 Jun 2025

·

Stayed 1 night

The breakfast area was not very well stocked even though it wasn't very busy. No workers were refilling or cleaning up.

6

Dawnette

19 Apr 2024

·

Stayed 1 night

No eggs for breakfast? Two breakfast meats plus gravy and biscuits, but no eggs. A challenge for this gluten sensitive individual.

8

Leah

14 Jul 2025

·

Stayed 1 night

The hotel looks older and could use renovating. The room seemed decently clean but smelled musty. The continental breakfast in the morning had many choices and was the best part of the stay.

6

Leslie

24 Aug 2025

·

Stayed 1 night

Mattress needs replaced. Decor needs updated. Breakfast offering was great, however eggs were cold.

10

Kellie

12 Nov 2025

·

Stayed 1 night

Spacious, clean room, staff was wonderful, pet friendly, but no weird smells or uncleanliness from it. The breakfast was also amazing! Would definitely stay again!

8

Bonnie

18 Oct 2025

·

Stayed 1 night

More than standard items offered at breakfast. Staff excellent. Room clean. Carpet needs an update.

8

Delora

3 Sept 2023

·

Stayed 1 night

Hotel was clean and adequate. The front doors were single swing and difficult to manage with a luggage cart. The lobby is small and was crowded around 8-9 pm. The breakfast area was very small and crowded.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$78
February	US$76
March	US$90
April	US$87
May	US$100
June	US$112
July	US$122
August	US$102
September	US$89
October	US$96
November	US$89
December	US$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $128	18 $114	19 $114
20 $97	21 $94	22 $93	23 $94	24 $137	25 $127	26 $127
27 $82	28 $103	29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $106	3 $110
4 $79	5 $83	6 $82	7 $83	8 $82	9 $110	10 $110
11 $83	12 $83	13 $83	14 $83	15 $83	16 $98	17 $98
18 $83	19 $83	20 $83	21 $83	22 $83	23 $103	24 $103
25 $83	26 $82	27 $83	28 $83	29 $83	30 $103	31 $103

Best Western Empire Towers

Prices for Best Western Empire Towers

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Refrigerator & Microwave, Tower

Suite, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Suite, 2 Queen Beds, Kitchenette (Dining Table)

Suite, 1 King Bed, Kitchenette (Dining Table)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Guest reviews of Best Western Empire Towers

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Empire Towers

Prices for upcoming dates