Fairfield Inn & Suites by Marriott Memphis East Galleria

Pool was out Hot tub was out Multiple items in our room missing or inoperable and had to switch rooms Got locked out the server second day because our cards stopped working and took a half an hour to get into room. Not a good experience

I chose this hotel because it had a pool so the grandkids could swim, but unfortunately, the pool is out of service and there is no indication on the website of this

Front desk was rude. I would ask something and he would tell what! The elevator smelled horrible the carpet was torn and dirty. The room the bathroom door didn’t close, noisy. Pool had a funky film over it and hot tub was not working and it was dirty…

Elevators not working. Good coffee & breakfast. Comfortable bed.

The hotel was under renovation. The fitness center, swimming pool and ice makers were not working. When we arrived the phones were not working either. You can see where they had discarded old mattresses and furniture on the side from our window. The continental breakfast was good with a variety of options and cleaning and wait staff accommodating.

Needs to fix indoor pool. They advertise indoor pool but they had damage areas areas around the pool which was unsafe. Carpet is old. Elevato needs new carpet old and tattered.

First, the pool area is very unappealing. The caution tape everywhere is a turn off. The rust on the door makes customers don't want to go in. The so call breakfast is nothing like the pictures that are in the breaking area. The carpet on the first floor by the elevator needs to be chaged. The elevator floor was disgusting but the yried to clean it. The rust on the bathroom door in room 327 needs to be cleaned. The mold in the shower on the left side on the ceiling needs to be cleaned. The smell when you walk in the doors by the front desk is foul. The sheets on the bed made me itch. I'm thinking they was changed from the stay before me. I had to sleep in my own bedding that I bought from home. The last but not least. Why is room 327 door sign is a piece of blue painters tape. I have pictures of everything that I mentioned.

This location is convenient and within walking distance to several restaurants, gas station, and liquor store. It's a 5 minute drive away from a mall and several other stores, and right off of I-40. The facility and rooms were clean and the staff friendly and helpful. There is security patrolling the lot at night, so it feels safe. The hot tub was out of order and elevator was sketchy (folks got stuck once). The pool was good, but had a lot of chlorine in it which made me not want to get in it. Other than those two things, I would highly recommend and stay again.

Room was gross hair everywhere and smelled like urine. Ladders for pool broken and unsafe

Room was okay, Booked Queen Double Beds they ran out so we were given a king unit. Elevator not working. Doors on end of building were locked. Breakfast was very limited. They said they were under Maintenace?

Hotel was run down and not terribly clean. Our room had a strong musty smell and rusted fixtures.

Upon arrival based off of the terrible entrance to the parking lot I was lead to believe this was the generic version of the Fairfield Inn’s. I’ve stayed in beautiful ones in Nashville so I guess I expected every Fairfield to have the same vibe. The desk people were friendly. Now the room had a smell, I’m not sure if it was coming from the air conditioner or what. It smelled like wet mold almost. Luckily we had Lysol to stop the smell. The TV took some time to work. The toilet would not flush, the counter top in the bathroom was filthy…it had not even been cleaned. Also the refrigerator does not get that cold so maybe come with some sort of cooler. The breakfast was a little sad… I just expected better. I was there due to a power outage so it wasn’t the worst. But I definitely wouldn’t stay there for any other leisure purposes. The hallways are extremely dim as if it were a motel.

Property was old and not well taken care of. I could see mold in the grout in the bathroom. Some of the tile was coming off the wall near the floor. Weird smell, like trying to cover up smoke smell.

Dirty room

Nice and clean

First, the pool area is very unappealing. The caution tape everywhere is a turn off. The rust on the door makes customers don't want to go in. The so call breakfast is nothing like the pictures that are in the breaking area. The carpet on the first floor by the elevator needs to be chaged. The elevator floor was disgusting but the yried to clean it. The rust on the bathroom door in room 327 needs to be cleaned. The mold in the shower on the left side on the ceiling needs to be cleaned. The smell when you walk in the doors by the front desk is foul. The sheets on the bed made me itch. I'm thinking they was changed from the stay before me. I had to sleep in my own bedding that I bought from home. The last but not least. Why is room 327 door sign is a piece of blue painters tape. I have pictures of everything that I mentioned.

Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.

It was dirty and had an odd smell. We found someone else’s dental floss (used) on the floor. The HVAC wall unit didn’t work. For breakfast it wasn’t ready at 6 and we were told 5 more minutes. Ten minutes later another guest asked and was told just 5-10 more minutes.

Room was gross hair everywhere and smelled like urine. Ladders for pool broken and unsafe

I have stayed a several Marriott hotels and have been very satisfied. This one, not so much. While the staff was friendly and helpful, the building needs some work. The front automatic doors struggled to open and sounded as if they were going to come off the rails. My room had no remote for the TV so I asked the desk and was immediatly handed a remote, but the OK button did not work so I could not enter anything. They then went to unoccupied rooms, found me one that did work, but the internet for the TV was down so none of the apps worked. There was a pleasant smell from a plug in when I walked into the room. It ran out of juice the next day and I realized why it was there. The musky smell of urine and wet dog came wafting to my nose. Luckily, I wasn't spending a lot of time in the room as my day kept me out of it.

Check in was pleasant. Room numbers are sheets of paper taped to the walls. Door does not shut properly. Water does not get hot in shower.

The TV said it needed to be configured for its time, so I had to spend several minutes understanding how to deal with it. Other than that, a very good stay.

The staff were friendly and room was nice, the bed comfy and room was clean. Public areas look a bit tired and the lift is in need of a good clean not a problem for a one or two night stay. My problems were with noise. The outside noise at 5am was intolerable, I know I cannot blame the hotel totally for that but location is key and better windows. There was also excessive noise from neighbouring rooms which was disturbing. You can clearly hear conversations/phone calls so be careful what you say out loud. I was woken up at 5am by external work noise and at 6:30 am by my neighbour putting their TV on.

The best thing I liked was how comfortable the bed was. I had a very good night sleep.

The TV remote was dead and wouldn’t turn on the TV so I tried for over and hour to contact the front desk using the room phone which was unplugged and calling the number direct on my private phone - it just rang and rang no answer I am handicapped and requested a handicapped this was not it unfortunately. There are better hotels in the area I should have spent the $20 more..

The Tv did not work in the first room we were put in. The next room which we were told was the only one available the bathroom light did not work, we requested it to be repaired but it never happened. We were there for 3 nights. We requested coffee but the only had decaf

You only get like 5 channels in the room and its all religious shows. Only way to access wifi was through an app.not very user friendly.

Parking limited. Hotel being remodeled eith room upgrades not working in regards to bedside lights not working, bathroom lighting insufficient for size of bathroom and no bedside alarm clock available. Room was clean.

My biggest complaint is that it only had 4 working channels and it was loud

I have stayed a several Marriott hotels and have been very satisfied. This one, not so much. While the staff was friendly and helpful, the building needs some work. The front automatic doors struggled to open and sounded as if they were going to come off the rails. My room had no remote for the TV so I asked the desk and was immediatly handed a remote, but the OK button did not work so I could not enter anything. They then went to unoccupied rooms, found me one that did work, but the internet for the TV was down so none of the apps worked. There was a pleasant smell from a plug in when I walked into the room. It ran out of juice the next day and I realized why it was there. The musky smell of urine and wet dog came wafting to my nose. Luckily, I wasn't spending a lot of time in the room as my day kept me out of it.

Very friendly and efficient staff. The lady in the dining area was exceptional. Very accommodating to the guests and their needs/wishes. She appeared to be the only person on duty for a very hectic and busy weekend that included sports fans for the Southern Classic and a young women’s soccer team and their families. The desk staff was very efficient in quickly accommodating check-ins. The hotel was clean and staff was on duty maintaining the cleanliness of the public areas. In terms of improvements, replacing the antiquated, low sitting toilets with chair height toilets would significantly increase the comfort factor.

We had a medical emergency and attempted to cancel our reservation for DAYS but we were never able to reach anyone at this property. We ended up paying for rooms that were unable to be used. Total ripoff.

The staff was fast and friendly!

Day of check in, after driving 15 hours there was no one at the check in counter, there was a sign saying be back soon. This was at 9:00 pm. We stood there waiting for at least 15 min before someone showed up to check us in. Loved our room, very spacious and comfortable. Chose a hotel with a pool and then the room the pool was in was so hot we could not use it. I have never experienced a pool room that hot, it had to be well over 100 degrees in there.

Front desk was rude. I would ask something and he would tell what! The elevator smelled horrible the carpet was torn and dirty. The room the bathroom door didn’t close, noisy. Pool had a funky film over it and hot tub was not working and it was dirty…

No problems. Nice desk staff

I stayed here as well as a co-worker. We repeatedly had problems with our door keys. We had to be let into our rooms when we first arrived because there was some sort of problem. Then when we did get keys those keys more than once only worked once and then I had to get another key especially was that true when they had come to service my room, When they did come I actually had to go get coffee for my room as none was left.

The staff at this location were outstanding. Greeted so warmly by Julia, who gave us suggestions for sightseeing and dining. Juliana was the night person and was just as helpful; we needed an additional bath towel and she got right on it. Every staff member we encountered had a smile and pleasant greeting. The room itself was comfortable and clean. The bed was super comfy, and the shower was to die for. We had an issue with the bathroom light shutting off arbitrarily, and that was repaired the day we reported it. Amazing. We did learn that the hotel had just been acquired by Marriott five days before our arrival, so the area manager was on site quite a bit. The breakfast was somewhat sparse and boring. The girl who took care of us the four days we were there did everything in her power to accommodate the guests, having quite a bit of supply issues. For instance, the dairy products were not delivered, so she arranged to have a large container of creamer sent (or purchased) for us. This little young lady worked her fanny off for the guests. It was quite commendable. Although we were unable to use the pool, it did appear clear, clean and inviting. Parking was somewhat sparse, however, we like to park where we can see our vehicle from our window. There are several hotels in this area, easy walking distance from one to the other, and we did feel safe. This hotel is in an area that is in close proximity to really good restaurants, shopping and highway access.

The TV remote was dead and wouldn’t turn on the TV so I tried for over and hour to contact the front desk using the room phone which was unplugged and calling the number direct on my private phone - it just rang and rang no answer I am handicapped and requested a handicapped this was not it unfortunately. There are better hotels in the area I should have spent the $20 more..

Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.

Easy to find, close to several food options, easy/ample parking, friendly staff.

The staff were friendly and room was nice, the bed comfy and room was clean. Public areas look a bit tired and the lift is in need of a good clean not a problem for a one or two night stay. My problems were with noise. The outside noise at 5am was intolerable, I know I cannot blame the hotel totally for that but location is key and better windows. There was also excessive noise from neighbouring rooms which was disturbing. You can clearly hear conversations/phone calls so be careful what you say out loud. I was woken up at 5am by external work noise and at 6:30 am by my neighbour putting their TV on.

It’s in the prime location

Friendly staff, conveniently located just off I-40.

Great location

The hotel was fine. It was hard to find, as it was behind another hotel's parking lot.

This location is convenient and within walking distance to several restaurants, gas station, and liquor store. It's a 5 minute drive away from a mall and several other stores, and right off of I-40. The facility and rooms were clean and the staff friendly and helpful. There is security patrolling the lot at night, so it feels safe. The hot tub was out of order and elevator was sketchy (folks got stuck once). The pool was good, but had a lot of chlorine in it which made me not want to get in it. Other than those two things, I would highly recommend and stay again.

It was a great hotel great location

Located in major shopping areas

Part of a hotel complex so I liked that my parked car was in view of three hotels.

I have rated it his location poor because they were NOT honest up front. We did not have a TV for one and a half days due to this hotel being newly renovated. They asked us to move to another room because we had no TV service and then told us NO ROOMS had Internet service. However the lobby had A functional TV. The pool area is a mess until they finish it. But the front desk was nice even though they were incorrect in their knowledge. We didn’t have room service because they only do room service every 2 days unless you request it ( no one told me until check out day) we stayed 2 days. They had great breakfast but cook according to how many guest are present at the time so when we came we had to wait for breakfast. However once they get up and running I think it will be better. I will give them another chance but will ask questions of what to expect once I arrive.

Clean good location good staff. Bad breakfast

Everything was good except the breakfast buffet did not last long enough. When you are on vacation you don’t want to have to get up early, dress and get down to get breakfast. I went down at 8:45 and there was nothing left. The staff did not keep the containers filled until the end time of the buffet. We tried to get coffee from the urns when we came in from our day out site seeing and all the coffee urns were empty! It was cold and rainy outside and we wanted a cup of coffee to warm up. We only had packets of decaf coffee in our room.

The chlorine in the pool was HORRIBLE! We went to breakfast an hour before it was over and there was no syrup left, just an empty container. When I asked about getting more, the attendant told me there was none left. Everything else during our stay was mediocre. But the gentleman who checked us in was very kind and attentive.

Toilet seat was loose, We replaced & fixed the plug in the tub, paint in room was chipped & the curtain liners were last cleaned in the 80’s. Breakfast was limited selection but adequate.

This hotel was acceptable for us as we were only staying for an overnight stop during a long road trip. It is definitely in need of a facelift as there were many worn spots in the carpet and it felt slightly outdated. Breakfast was a little disappointing. There were not as many options as we typically find in a free breakfast offering including absolutely no juice options which disappointed the kids. The staff was very friendly and it was convenient to be able to walk to a restaurant (Texas Roadhouse) for dinner.

Breakfast was missing the waffle maker, and buscuits.

Very nice stay. Great toppings for the waffles!

The Breakfast was Horrible! And they was Out of Everything!

Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.