Name: Holiday Inn Express Hotel & Suites Pigeon Forge by IHG
Address: 308 Henderson Chapel Road, Pigeon Forge, Tennessee, United States of America, Pigeon Forge, Tennessee, US
Price range: $91–$282 per night
Rating: 8.73

What guests think

Reviews of Holiday Inn Express Hotel & Suites Pigeon Forge by IHG highlight friendly service, a convenient location, clean spaces, and well liked pools and hot tub, alongside notes about aging rooms, mattress comfort, and occasional maintenance or pest issues.

Breakfast draws consistent compliments for being hot, tasty, and well stocked. Service is widely described as friendly and helpful, with a few reports of check-in hassles or billing and key-card problems. Expect a comfortable, convenient stay with solid amenities and occasional wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools are a strong point, with multiple mentions of enjoyable indoor and outdoor options and a hot tub; parking is easy. Overall facilities are well liked.

Related guest reviews

8

Jessica

Jul 23, 2025

·

Stayed 5 nights

The breakfast was pretty good. The bed was a little worn out. Probably time to replace mattress and boxsprings. They only had like 2 luggage carts for the whole place which was very inconvenient. The rooms were really clean. Overall it was nice. Just a few upgrades will make it great.

8

Fatima

Apr 14, 2023

·

Stayed 1 night

The Hotel was super clean and in a GREAT LOCATION! Amy at the front desk was AMAZING AND SO SWEET! check in was smooth and quick. indoor pool & jacuzzi was a nice touch , the gym was well stocked. we will defiantly stay here again in the summer.

8

Caleb

Aug 14, 2025

·

Stayed 2 nights

Hotel stay was great overall, beds were pretty comfortable. Enjoyed the indoor & outdoor pools & the hot tub. Staff was friendly. Really liked that they have a little snack area in the lobby that offers different foods and drinks and also free popcorn.

10

Chris

Jul 2, 2025

·

Stayed 2 nights

I stayed at this hotel because of its proximity to Dollywood. The breakfast was delicious, the pool was refreshing, and the hot tub felt good after walking around the theme park. Highly recommend this hotel.

2

Myra

Jul 5, 2025

·

Stayed 4 nights

Horrible stay. Needs complete updating. My bed had a sinking hole in it. Maintenance said we can turn the bed around for you. I said then my son would be sleeping in the whole. Just trash. We waited several times for items when it came to Breakfast. Tables were uneven. Clean pool though.

10

Brandye

Sep 23, 2024

·

Stayed 2 nights

Hotel was nice and clean. Parking was easy.

2

Stephanie

Jul 28, 2024

·

Stayed 4 nights

Our room had ants those ants left my daughter with bites and a er visit. The ants were in our suitcase after night 1. We were told “it sucks to be us” because they had no other rooms and pest control couldn’t get out to the property until the middle of the following week. We went to wash our clothes because of the ants to find after $20 that the dryers didn’t work. The hot tub was not working and there was no lazy river. All employees but two were very rude. We didn’t get to check in until after 1 am their time and a discount was refused unless we were 39 minutes later. This was the most miserable experience

10

philip

Jul 25, 2025

·

Stayed 2 nights

Great pools and close to everything

8

Monica

Dec 1, 2022

·

Stayed 19,322 nights

We had 2 rooms over Thanksgiving for 3 nights with myself, husband, 2 kids and my Dad. We were pleased with our rooms, super comfortable beds. The lobby area was well kept, comfortable and cozy. The breakfast was definitely one of the better we've had with quality and selection. The fire pit area and pool area gave the kids entertainment. We had a good time and will stay there again.

10

Brittany

Jul 11, 2024

·

Stayed 2 nights

Check in was easy, and the staff at the desk was extremely kind and attentive. Parking was free and easy. Although the facility is a little older, it was renovated and clean.

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Cleanliness

Many guests describe the hotel and rooms as very clean, though a few reported issues such as hair in showers, ants, and an isolated bed bug claim.

Related guest reviews

8

Jessica

Jul 23, 2025

·

Stayed 5 nights

The breakfast was pretty good. The bed was a little worn out. Probably time to replace mattress and boxsprings. They only had like 2 luggage carts for the whole place which was very inconvenient. The rooms were really clean. Overall it was nice. Just a few upgrades will make it great.

10

Heather

Nov 17, 2025

·

Stayed 3 nights

It not only smelt very clean but it also was clean. The staff was great, the jacuzzi in our room was great. We'll definitely be staying her again!

10

David

Jul 20, 2025

·

Stayed 6 nights

Clean, spacious, quiet and overall a great stay close by to restaurants, attractions and shopping.

6

Abby

Oct 21, 2024

·

Stayed 1 night

Staff was friendly and it was close to restaurants. Room was a little dirty for my liking (clump of hair on shower floor and stained grout). Fine for a night.

2

Peggy

Apr 24, 2024

·

Stayed 3 nights

Had bed bugs! When approached manager Erick. He offered to call pest control! When I told him I wanted refund he refused. Stated it was fuzz on sheets, I stated fuzz does not move. If it was fuzz that meant sheets was dirty. I want a refund returned. Had to move to another Hotel was not staying and bring home the bed bugs and getting sick.

10

David

Oct 6, 2025

·

Stayed 4 nights

Fantastic Staff, clean and spacious rooms.

10

John

Jun 27, 2025

·

Stayed 1 night

Hotel was very clean and bright, appeared to be freshly renovated. Check in and checkout was fast and efficient. I would recommend the check in going full digital but that was the only improvement in efficiency that I notice during my one night stay.

8

Terri

Sep 23, 2025

·

Stayed 1 night

The staff was extremely nice and helpful. Hotel was very clean and breakfast was really good. Would stay there again

6

Shanice

Jul 29, 2024

·

Stayed 2 nights

Well day one was good no issues day 2 we dealt with ants, but staff was very prompt to take care of it. Day 3 the mini refrigerator was leaking water in walk area. Did report those to front desk. Very nice breakfast and staff

2

Stephanie

Jul 28, 2024

·

Stayed 4 nights

Our room had ants those ants left my daughter with bites and a er visit. The ants were in our suitcase after night 1. We were told “it sucks to be us” because they had no other rooms and pest control couldn’t get out to the property until the middle of the following week. We went to wash our clothes because of the ants to find after $20 that the dryers didn’t work. The hot tub was not working and there was no lazy river. All employees but two were very rude. We didn’t get to check in until after 1 am their time and a discount was refused unless we were 39 minutes later. This was the most miserable experience

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Rooms

Rooms are generally comfortable and some are spacious, but several reviews note dated furnishings, worn mattresses and soft pillows, limited AC performance, and occasional noise from in room tubs.

Related guest reviews

8

Jessica

Jul 23, 2025

·

Stayed 5 nights

The breakfast was pretty good. The bed was a little worn out. Probably time to replace mattress and boxsprings. They only had like 2 luggage carts for the whole place which was very inconvenient. The rooms were really clean. Overall it was nice. Just a few upgrades will make it great.

8

Caleb

Aug 14, 2025

·

Stayed 2 nights

Hotel stay was great overall, beds were pretty comfortable. Enjoyed the indoor & outdoor pools & the hot tub. Staff was friendly. Really liked that they have a little snack area in the lobby that offers different foods and drinks and also free popcorn.

8

Larry

Apr 13, 2025

·

Stayed 2 nights

Wasn’t happy about the room above us the person got in hot tub about 10:15 pm and it ran for about 45 minutes, then next nite about the same time ran for 30 minutes, then the next morning they were in it at 6:00. The evening times we were awake but Saturday morning was awakened by the noise, they are very noisy

6

Breanna

Mar 16, 2025

·

Stayed 1 night

Over all was ok. Ac wasn’t strong enough to cool room. Ended up having to buy fan to be comfortable

6

Robin

Nov 8, 2023

·

Stayed 2 nights

It was a ok place but they really need to update there suite rooms. The usb ports on the one side of bed did not work. Hideaway/sofa needs to be updated it was falling apart. Also need to have more and bigger garbage cans in room.

8

tol

Oct 31, 2023

·

Stayed 4 nights

The rooms could use some TLC. Mattress was old—you could see waves and humps. It was not firm at all. Pillows were rather lame as well. The staff was very friendly and a couple of times they had to educate me as to how something worked. They were courteous and responded quickly. Outside the guest room everything was pretty good, but the most important thing-the bed and pillows were sub par.

8

Charles

Sep 3, 2023

·

Stayed 1 night

It’s your average holiday inn. Like any holiday inn this one is no different. Comfortable bed, clean room, filling and tasty breakfast. It’s in a very convenient location being near a lot of attractions in the area. The staff were friendly and helpful. I will say the price for what you get is pushing it. The price I paid for my one night stay should of been the price I would pay for two days stay. This hotel is charging a premium price for a very average hotel. When I checked in the card reader would not work properly when trying to check in. The parking lot has seen better days with a very nasty pothole that would mess your car up if not paying attention. As for the room yes it was clean but for the premium price I would expect an AC unit I can put below 68 degrees, there was a hole in the wall where it looked like someone had fallen into the wall, and the TV is pretty old. Everything I just listed that was wrong with this hotel isn’t a dealbreaker with me and I’m fine with minor issues but DON’T charge a premium price unless things are fixed.

8

Dawn

Jul 17, 2025

·

Stayed 4 nights

Room was clean and comfortable house keeping came everyday very friendly only issue was the pillows they just squished down flat . Breakfast was good everything hot and good

10

Martha

Oct 31, 2025

·

Stayed 3 nights

The temp in the room was perfect.

6

David

Dec 31, 2023

·

Stayed 3 nights

The staff was amazing but the room itself really needs renovations. Seems dumpy compared to other holiday inns I stayed in.

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Service

Service is frequently praised as friendly, accommodating, and efficient, including proactive help and billing adjustments; some guests experienced check in delays, reservation or early charge issues, and key card frustrations.

Related guest reviews

10

Harry Shaw

Oct 29, 2024

·

Stayed 1 night

my only issue was with the keys . when I got to the hotel, I went to my room and the key didn't work. I hadn't put it in my pocket, it stayed in my hand. The next morning I ran out to my job which is the reason for my stay and when I came back my keys didn't work again. The only response was that my phoneust have demagnetized it. I am 67 years old, I understand how that works. Getting it replaced and an apology would have been sufficient.

10

Dorene

Mar 28, 2025

·

Stayed 1 night

We were early so asked and recieved a call when our room was ready.

2

todd

Jul 7, 2024

·

Stayed 1 night

Seems good only issue was check in was supposed to be 4pm they said be another hour left came back after the hour still not done front desk had no idea if was ready or not they had go check in person waiting another 30 minutes

10

John

Jun 27, 2025

·

Stayed 1 night

Hotel was very clean and bright, appeared to be freshly renovated. Check in and checkout was fast and efficient. I would recommend the check in going full digital but that was the only improvement in efficiency that I notice during my one night stay.

8

Terri

Sep 23, 2025

·

Stayed 1 night

The staff was extremely nice and helpful. Hotel was very clean and breakfast was really good. Would stay there again

8

Jackie

Feb 2, 2025

·

Stayed 3 nights

The overall stay was good. However, the Jacuzzi tub kept spitting out black flakes from the jets. We didn’t use the tub. The desk person did adjust our room bill due to this.

4

Carla

Jun 16, 2025

·

Stayed 3 nights

I did not get the room I had reserved took the discount for a regular room but it was still disappointing. These are great hotel chains but this location did not impress me, maybe the hot breakfast did. The website I used to reserve the room is false? It states you will be charged when you arrive at the property but that wasnt the case this hotel tried to charge my card 12 hours before hand, it was a shame it was declined or "red flagged" as a possible fraudulent charge I mean I used the card no problem in my state but when it tried to pay 5 states away I guess they didnt buy that to well. I have to wonder if I allowed my card to be charged before hand would I got the room I reserved? I just didnt feel as relaxed as I do when at Holiday Express and I used them evertime we go out of area.

10

kevin

Jul 9, 2024

·

Stayed 2 nights

Th customer service was beyond exceptional. They took good care of us. It was our 17yr anniversary they even did something for us as a complimentary. Hotel room was very nice. Breakfast was good as well. I will stay again at this hotel.

10

Angela

Mar 23, 2025

·

Stayed 2 nights

The staff was phenomenal. They were very accommodating and kind.

10

Ralph

May 1, 2024

·

Stayed 1 night

Very nice place. Great staff. Easy to work with had to extend ours rooms twice. Very accommodating.

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Location

Location is consistently described as convenient and close to attractions, dining, and shopping; some note quiet surroundings.

Related guest reviews

10

Carolyn

Nov 6, 2024

·

Stayed 1 night

Great overnight stay for a quick trip to celebrate a family event. Nice breakfast, friendly staff and easy access to surrounding shopping and dining.

10

Renee

Dec 8, 2024

·

Stayed 4 nights

Great hotel and location! Staff was fantastic

10

David

Jul 20, 2025

·

Stayed 6 nights

Clean, spacious, quiet and overall a great stay close by to restaurants, attractions and shopping.

10

Chris

Jul 2, 2025

·

Stayed 2 nights

I stayed at this hotel because of its proximity to Dollywood. The breakfast was delicious, the pool was refreshing, and the hot tub felt good after walking around the theme park. Highly recommend this hotel.

8

Hannah

Jun 30, 2025

·

Stayed 2 nights

The bed was comfortable and the room was clean. It’s in a convenient location to the attractions and dinning.

10

April

Mar 7, 2023

·

Stayed 2 nights

Great View! I had book 12 rooms and everyone said fantastic place to stay with great views. Close to everything.

10

Kassandra

Jul 20, 2024

·

Stayed 2 nights

Great location. Very quiet. Would definitely stay again

10

Crystal

Jul 7, 2025

·

Stayed 1 night

Clean, conveniently located, friendly staff, nice price

10

Michael

Dec 13, 2022

·

Stayed 2 nights

Near the strip with all the attractions. So much to do

8

Ron

Oct 14, 2023

·

Stayed 2 nights

Great stay. Close to everything.

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Dining

Breakfast receives repeated praise for being hot, tasty, and offering good variety; standout items like cinnamon rolls and a well stocked buffet are mentioned.

Related guest reviews

8

Jessica

Jul 23, 2025

·

Stayed 5 nights

The breakfast was pretty good. The bed was a little worn out. Probably time to replace mattress and boxsprings. They only had like 2 luggage carts for the whole place which was very inconvenient. The rooms were really clean. Overall it was nice. Just a few upgrades will make it great.

10

Felicia

Aug 31, 2025

·

Stayed 4 nights

This is my 2nd time staying here - it was great nice hotel friendly staff and good breakfast! I would stay again!!

8

James

Jul 15, 2023

·

Stayed 3 nights

Welocw the breakfast, so delicious..The people were friendly and willing to help in any way. Always love staying at Holiday Inn Express!

8

Mary Elizabeth

Jul 9, 2023

·

Stayed 6 nights

Betty (breakfast) was extremely courteous, helpful, and conscientious. The food was very good & plentiful. Upon check-in, they had a king room for us. The reservation was for 4, 2 queens on ground floor. The did find 2 queens on 4th floor for us. We had to get our own towels 5 days. They only brought towels for 2 on the 2 days they delivered. Water pressure LOW. Staff was nice, friendly, & helpful.

8

Iva

Apr 26, 2025

·

Stayed 3 nights

Great cinnamon rolls. Nice bed.

10

CYNTHIA

Dec 23, 2022

·

Stayed 4 nights

My son and I stayed 4 nights and we have no complaints. The room was clean and reasonably priced. The daily breakfast was above average, lots of variety and everything was delicious. The location was near many attractions and felt safe.

8

Terri

Sep 23, 2025

·

Stayed 1 night

The staff was extremely nice and helpful. Hotel was very clean and breakfast was really good. Would stay there again

8

Monica

Dec 1, 2022

·

Stayed 19,322 nights

We had 2 rooms over Thanksgiving for 3 nights with myself, husband, 2 kids and my Dad. We were pleased with our rooms, super comfortable beds. The lobby area was well kept, comfortable and cozy. The breakfast was definitely one of the better we've had with quality and selection. The fire pit area and pool area gave the kids entertainment. We had a good time and will stay there again.

8

Dawn

Jul 17, 2025

·

Stayed 4 nights

Room was clean and comfortable house keeping came everyday very friendly only issue was the pillows they just squished down flat . Breakfast was good everything hot and good

10

Doug

Sep 21, 2024

·

Stayed 2 nights

Professional and caring staff. Great breakfast buffet.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$99
February	$106
March	$125
April	$135
May	$134
June	$143
July	$134
August	$128
September	$121
October	$166
November	$130
December	$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $94	15 $91	16 $113	17 $149	18 $204	19 $213
20 $94	21 $98	22 $97	23 $101	24 $122	25 $190	26 $181
27 $109	28 $117	29 $122	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $156	2 $282	3 $241
4 $134	5 $147	6 $147	7 $147	8 $160	9 $247	10 $225
11 $156	12 $246	13 $232	14 $265	15 $150	16 $278	17 $282
18 $122	19 $138	20 $134	21 $138	22 $147	23 $252	24 $169
25 $114	26 $110	27 $114	28 $160	29 $160	30 $160	31 $147

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Extra Floor Space)

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 Bedroom

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Pigeon Forge by IHG

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