Hampton Inn Houston Baytown

The early afternoon desk staff was unfriendly I showed up after attending a funeral she was outside when i pulled up and she instructed to me rudely while she was assisting a lady . she stated to me " you cant park there" , i stated to her i was there to check in , she stated back "ok , but you cant check in until 3pm." so i left. And upon checking out no one was at the desk so i said hello because i could here someone on the phone talking and it was the same lady whom i had encountered i said to here im checking out she said ok i gave her the room key and inquired about my $50 deposit hold that i was required to put , she stated it will go back , i asked for a receipt she stated while not looking at me " they will email you the receipt ". Also I and some of my family members got stuck in the elevator upon my stay worst experience ever . We called the front desk night staff was so rude we explained to her we were stuck she said loudly " MA'AM I'M TRYING TO GET YOU OUT ". and hung up on me after sitting in there for about 15 to 20 minutes she opens the door and tells us are y'all going to use the elevator are walk the stairs, we walked the stairs but wow what consideration, no " are you guys ok sorry for the inconvenience " no concern at all....

Blankets had what seemed too be blood a stain & it was 93° out and their pool was dirty!

No elevator, stairs as far away from room as could possibly be. Worn-out furniture, dirty carpets, next to no water pressure in shower.

Check in was great, friendly staff. Upon checking in the room didn’t have enough towels for the 5 of us to shower and the pull out bed did not have linens. The staff brought them up kindly. The next day a different staff member was rude when we requested towels in evening. My kids could care less but they tend to throw things on floor and I’m not going to let them reuse something that was sitting on hotel room floor. The room was booked for 5 and they stated that the rooms were only suppose to have 4 people in them at the front desk. I have 3 small children and I booked the room for 5, I didn’t lie. Then they asked us to remove the dirty towels from the room and bring them to them downstairs in a trash bag. Then we were given new towels. Then we needed towels again for the pool and same process all over again. It was absurd and rude.

The highway close by lots of dining options walkable quiet. plenty parking, no trailer parking, breakfast was emaculant, coffee, bread, cereal,ect.

It is, by far, the most run down Hampton I’ve ever stayed at. I simply couldn’t believe how dingy it was, and the condition of our room was like something at a 1-star hotel. Half the veneer was torn off our bathroom door. Peeling wallpaper. Very rusty fixtures. The fake leather was heavily delaminating. The beds were comfortable. Lumpy carpet. I can’t believe Hampton keeps their name on this property. The staff was very nice and the breakfast was up to standards, but the owner clearly doesn’t care about maintaining the facility. There are several new hotels at this exit, and I would encourage you to stay in one.

Checking into the hotel was pretty easy. I was able to pay cash for the hotel and a cash deposit which I did receive back the next day when checking out. I was very dissatisfied when I found out that I was put on the third floor with no operating elevator. I had to walk up and down the stairs every time I wanted to leave and had to carry all my bags upstairs and back down. Very inconvenient. The toilet had stains on it. The mirror had writing on it. The cover to the Kleenex box was very rusted and falling apart. The TV did not work properly. The only thing I could watch was Tubi. The towels that I received in my room were very small. I had little to no soap in the bottle that are complementary at the hotel. Luckily I brought some. Overall, I give this hotel a 3.

The front desk staff was great, manager knew of my problems but NEVER contacted me. However they had charged my card on the first day for a two day stay. But they kept trying to charge my card AGAIN AND AGAIN about 10 times during the remainder of my stay. the pool was green and disgusting and had trash floating in it and no signs saying closed or anything! The bathroom door in my room was rotted and molded from the shower and was nasty. I have already been charged for my room so to keep from a continuous charge even after speaking to them and calling Expedia! I canceled my card. I have a receipt and pictures. Worst experience ever and will not use Hampton inn at any location ever again NOR will I use Expedia!!

The staff was very friendly, helpful and welcoming. The rooms were clean and comfortable. Will be using them for all of our Houston stays.

Very convenient to I10. Room was clean and comfortable. Breakfast was alright, maybe an off day.

Blankets had what seemed too be blood a stain & it was 93° out and their pool was dirty!

Clean room and cozy

The place was dirty no soap to wash your hands and the sheets on the bed were stained which was gross and the there was damage to the bathroom door and the sink also the cellong was peeling and look like it was leaking since it was the top floor

It is, by far, the most run down Hampton I’ve ever stayed at. I simply couldn’t believe how dingy it was, and the condition of our room was like something at a 1-star hotel. Half the veneer was torn off our bathroom door. Peeling wallpaper. Very rusty fixtures. The fake leather was heavily delaminating. The beds were comfortable. Lumpy carpet. I can’t believe Hampton keeps their name on this property. The staff was very nice and the breakfast was up to standards, but the owner clearly doesn’t care about maintaining the facility. There are several new hotels at this exit, and I would encourage you to stay in one.

Unfortunately, my room smelled of cigarette smoke, & the smoke detector was found disassembled.

Unfortunately, the room smelled of cigarette smoke & someone had disassembled the smoke detector.

Checking into the hotel was pretty easy. I was able to pay cash for the hotel and a cash deposit which I did receive back the next day when checking out. I was very dissatisfied when I found out that I was put on the third floor with no operating elevator. I had to walk up and down the stairs every time I wanted to leave and had to carry all my bags upstairs and back down. Very inconvenient. The toilet had stains on it. The mirror had writing on it. The cover to the Kleenex box was very rusted and falling apart. The TV did not work properly. The only thing I could watch was Tubi. The towels that I received in my room were very small. I had little to no soap in the bottle that are complementary at the hotel. Luckily I brought some. Overall, I give this hotel a 3.

Checked into room that hadn't been cleaned, towels on the floor, bed wasn't made . Thrash hadnt been empty. Call the front desk and they switch me to another room.

The room was a little dated. The furniture showed a bit of wear and tear. Everything was comfortable, however. There was no issue with faucets or hot water. The breakfast was pretty good, as expected from previous stays with this hotel chain.

It was quiet, comfortable bed, nice shower all at a good price.

Courteous staff and room quietness

We love the quiet rooms and the bed was so comfy.

No elevator, stairs as far away from room as could possibly be. Worn-out furniture, dirty carpets, next to no water pressure in shower.

It is, by far, the most run down Hampton I’ve ever stayed at. I simply couldn’t believe how dingy it was, and the condition of our room was like something at a 1-star hotel. Half the veneer was torn off our bathroom door. Peeling wallpaper. Very rusty fixtures. The fake leather was heavily delaminating. The beds were comfortable. Lumpy carpet. I can’t believe Hampton keeps their name on this property. The staff was very nice and the breakfast was up to standards, but the owner clearly doesn’t care about maintaining the facility. There are several new hotels at this exit, and I would encourage you to stay in one.

We came in for a funeral didn't get in until late about 11:30 checked in went to get something to eat to bring back to the room get up to her room and all our stuff in my daughter starts eating and I went to turn on the AC it didn't work went to turn on the TV it didn't work went over to the phone to call the front desk and it didn't work so I had to go all the way down to the front desk to let them know and she was great about it moved us to a different room but it was just the whole convenience of it so late at night after a long drive in The Breakfast the next morning was okay the eggs were cold had to wait on Fresh coffee and had to wait for them to bring the water for my daughter to make hot chocolate but other than that it was an okay stay expected more out of what I paid for I stayed in cheaper hotels and didn't have issues

Unfortunately, my room smelled of cigarette smoke, & the smoke detector was found disassembled.

Unfortunately, the room smelled of cigarette smoke & someone had disassembled the smoke detector.

Musty smell in room

The staff was very friendly, helpful and welcoming. The rooms were clean and comfortable. Will be using them for all of our Houston stays.

The early afternoon desk staff was unfriendly I showed up after attending a funeral she was outside when i pulled up and she instructed to me rudely while she was assisting a lady . she stated to me " you cant park there" , i stated to her i was there to check in , she stated back "ok , but you cant check in until 3pm." so i left. And upon checking out no one was at the desk so i said hello because i could here someone on the phone talking and it was the same lady whom i had encountered i said to here im checking out she said ok i gave her the room key and inquired about my $50 deposit hold that i was required to put , she stated it will go back , i asked for a receipt she stated while not looking at me " they will email you the receipt ". Also I and some of my family members got stuck in the elevator upon my stay worst experience ever . We called the front desk night staff was so rude we explained to her we were stuck she said loudly " MA'AM I'M TRYING TO GET YOU OUT ". and hung up on me after sitting in there for about 15 to 20 minutes she opens the door and tells us are y'all going to use the elevator are walk the stairs, we walked the stairs but wow what consideration, no " are you guys ok sorry for the inconvenience " no concern at all....

Staff was friendly welcoming and helpful

Hotel added a $150 pet charge to my corporate credit card. After following up with the hotel, they insisted that I checked in with two large dogs that I don't even own. Caused numerous problems with my employer. Took almost a week to get cleared up.

Ms Ann at check in was great 5 stars all around

Wonderful place to stay!! Ms. Ann at the front desk was wonderful. Thank you!!

Check in was great, friendly staff. Upon checking in the room didn’t have enough towels for the 5 of us to shower and the pull out bed did not have linens. The staff brought them up kindly. The next day a different staff member was rude when we requested towels in evening. My kids could care less but they tend to throw things on floor and I’m not going to let them reuse something that was sitting on hotel room floor. The room was booked for 5 and they stated that the rooms were only suppose to have 4 people in them at the front desk. I have 3 small children and I booked the room for 5, I didn’t lie. Then they asked us to remove the dirty towels from the room and bring them to them downstairs in a trash bag. Then we were given new towels. Then we needed towels again for the pool and same process all over again. It was absurd and rude.

I had a slight problem with my reservation checking in, but the Guest Services Manager went out of her way to solve my problem. She was very friendly and helpful.

Took almost 45 mins to figure out how to get us checked in and keys. They had another guest that had his key work on the wrong room and his stuff was locked in. Staff was generally rude and not helpful. We will never be back to this hotel. They allow homeless people to loiter and there was one lady sleeping in her car and trying to talk to my kids. Smh.

My biggest complain with Expedia is you advertised on your site for Hampton Inn the pet fee is $50 per stay but when I checked into the hotel it was $75 per pet which I have two dogs. I had to pay an additional $100 to stay here. Management told me when booking through a third party your info on your site is not correct. FALSE ADVERTISEMENT AND I EXPECT EXPEDIA TO REIMBURSE ME MY $100 ADDITIONAL FEE I HAD TO PROVIDE!

It was quiet, comfortable bed, nice shower all at a good price.

Very convenient to I10. Room was clean and comfortable. Breakfast was alright, maybe an off day.

It’s just an old building so the room smells like old and stuffy. Lots of restaurants around. Friendly staff.

I like its convenience to I-10, local shopping and restaurants without having to go into Houston.

The highway close by lots of dining options walkable quiet. plenty parking, no trailer parking, breakfast was emaculant, coffee, bread, cereal,ect.

We were a but hesitant because of the previous reviews about the car nap incidents. But the place is clean, quiet and accessible with most of your needs.

The room was a little dated. The furniture showed a bit of wear and tear. Everything was comfortable, however. There was no issue with faucets or hot water. The breakfast was pretty good, as expected from previous stays with this hotel chain.

Baby this hotel was lovely! We had no problems , beds were super comfy , I slept great. On top of it, they serve breakfast and the breakfast was the best!

Very convenient to I10. Room was clean and comfortable. Breakfast was alright, maybe an off day.

The highway close by lots of dining options walkable quiet. plenty parking, no trailer parking, breakfast was emaculant, coffee, bread, cereal,ect.

It is, by far, the most run down Hampton I’ve ever stayed at. I simply couldn’t believe how dingy it was, and the condition of our room was like something at a 1-star hotel. Half the veneer was torn off our bathroom door. Peeling wallpaper. Very rusty fixtures. The fake leather was heavily delaminating. The beds were comfortable. Lumpy carpet. I can’t believe Hampton keeps their name on this property. The staff was very nice and the breakfast was up to standards, but the owner clearly doesn’t care about maintaining the facility. There are several new hotels at this exit, and I would encourage you to stay in one.

We came in for a funeral didn't get in until late about 11:30 checked in went to get something to eat to bring back to the room get up to her room and all our stuff in my daughter starts eating and I went to turn on the AC it didn't work went to turn on the TV it didn't work went over to the phone to call the front desk and it didn't work so I had to go all the way down to the front desk to let them know and she was great about it moved us to a different room but it was just the whole convenience of it so late at night after a long drive in The Breakfast the next morning was okay the eggs were cold had to wait on Fresh coffee and had to wait for them to bring the water for my daughter to make hot chocolate but other than that it was an okay stay expected more out of what I paid for I stayed in cheaper hotels and didn't have issues

My wife and I enjoyed our stay at the Hampton Inn in Baytown during a business trip. We appreciated the hot breakfast and friendly staff!

Great place to stop for the night. Comfortable beds, friendly staff, good coffee