Sapphire Inn & Suites

Room and staff are great! Clean & comfortable! Hotel rooms are modern and feel like home. Staff is more than accommodating constantly showing the utmost hospitality. Sapphire Inn & suites will always be my first choice when staying in the Deer Park area

I booked a room for two nights prior to the winter storm we were said to have. The room I booked was free cancellation .I was 20 minutes past check in time when I was able to call to cancel stating the room was no longer needed because we didn't get the storm expected! I took the loss of 82$ being I was 20 minutes past time for check in. But I did ask to refund me for the second night so I did not lose$ 167 total I had already paid upfront to reserve. The person I spoke to in the office said he would return my money for the second night since I called ahead of time and had no intention on staying. He said the money would be returned within 3 to 5 business days. I have yet to see my money be returned in my account. It has been 2 weeks and they have not returned my money. I'm very unsatisfied and I should not have to call to dispute this once more.

Rooms are updated clean and comfy beds

The staff was rude. When I arrived to check in, the guy behind the counter said he is not using hotels.com anymore and he is sold out. Just call them and get a refund is what he told me. So I was stuck out with no room and walked into another hotel to pay $180 for the night. Disappointed.

Lots of parking. Very clean rooms! Quiet at night! This is always my first choice when I stay in Deer Park TX!