Holiday Inn Express Hotel & Suites Kerrville by IHG

Facilities feedback is mixed: several guests cite broken or missing vending and ice machines, only one elevator, and a pool that was sometimes dirty, lacked towels, or closed for renovation, with ongoing repair work noted. Parking ranged from ample (including large vehicles) to hectic later in the evening.

Many reviews describe very clean rooms and well-kept spaces, but others report issues such as mold, rust, construction dust, and an occasionally very dirty room.

Rooms are frequently spacious and comfortable, with some updated features and occasional patios or balconies, but several guests mention weak A/C, noise from upstairs, and small or nonworking TVs or Internet.

Service is often praised as friendly, efficient, and accommodating, with quick check-in and helpful problem-solving. However, there were lapses such as an unfixed maintenance issue, a mistaken early wake-up call, and an occasionally brusque breakfast attendant.

Convenient to I-10 and near restaurants, though the street entrance can be hard to find.

Breakfast draws frequent praise for taste and hot options, with several guests calling it excellent or the best of their trip. Occasional hiccups include items running out early, missing utensils, or curt service.