Name: Candlewood Suites Austin-Round Rock by IHG
Address: 521 South Interstate 35, Three Points, Round Rock, Austin, Texas, United States of America, Round Rock, Williamson County, US
Price range: US$63–US$109 per night
Rating: 7.7

What guests think

At Candlewood Suites Austin-Round Rock by IHG, reviews describe spacious, budget-friendly suites with in-room kitchens and a convenient Round Rock location, but also note an aging property with inconsistent cleanliness, noticeable odors, and recurring maintenance issues that affect stays.

Staff are frequently described as friendly and helpful, though some guests report check-in mistakes, room assignment mix-ups, and occasional lapses such as unwanted room entries. Facilities show wear, with repeated mentions of elevator problems and some out-of-service items, while pet-friendly policies and generally safe parking are appreciated. Suites are roomy and practical, but noise from hallways or the freeway and smaller-than-expected beds come up. Expect a functional, value-oriented stay if you prioritize space over polish.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

Facilities show wear, with repeated elevator issues and some out-of-service items like laundry machines, lobby coffee, and a gym water fountain. Pet friendly policies and generally safe parking are positives noted by several guests.

Related guest reviews

4

Daniel

5 Jul 2025

·

Stayed 3 nights

Water fountain in gym was broken. No USB charging outlets in room. Noisy on freeway side. Dark spots in parking lot. Unmotivated staff.

10

Tommy

11 Apr 2023

·

Stayed 2 nights

Overall it was good for the price. Only issues were distance to elevator and bathtub fixture broke off when i tried to use it. Im pretty handy so not a big deal.

2

Kendrick

27 Jun 2023

·

Stayed 4 nights

The property is infested with roaches many of the rooms have non-functioning air conditioning and they do not clean the rooms was there for a week and the only thing I was able to get was clean towels that I had to recycle through the front desk myself the facilities are poor as well they have laundry on site where the dryers do not work.

6

Vaughn

6 Apr 2023

·

Stayed 1 night

Workers were very friendly. Room is in need of repairs tub fixture poorly installed. Light by bed not working. Door battery Barely worked. I had to hold door just right so it would not bind. 3rd floor by elevator missing trim. Coffee maker in lobby out of service. Bed was comfortable.

10

Kelly

3 Nov 2024

·

Stayed 1 night

Check in was easy. Our room was clean and cool. The halls were quiet. The stairs were carpeted and cushioned so the noise was non existent.

8

Eric

30 Mar 2023

·

Stayed 3 nights

I had to switch rooms due to the shower faucet being broken and the fridge was very noisy. They switched me immediately! The elevator is in need of repair as it makes an amazing amount of noise when in it. The office chairs in both rooms require replacement as the cushions are just old and you feel the metal bracing. The hotel is very clean and the associates very nice. Some money needs to be invested to bring it up to the standard Candlewood is known for.

2

Dragana

9 Nov 2025

·

Stayed 3 nights

We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!

2

Ty

31 Oct 2022

·

Stayed 2 nights

I stayed at this place based on the “star” rating…dont be fooled, it sucks! The elevator was broken for two days, the towels had stains, an iron but no ironing board in the room, one side of each of the queen beds was literally up against the wall, way over priced. There are plenty of other places to stay in the area, do yourself a favor and choose one of them!

10

Christina

10 Oct 2024

·

Stayed 1 night

Property is perfect location for us out of towners wanting to enjoy the downtown Round Rock nightlife. Uber ride just a $5 ride away plus the facility is nice and comfortable to get rested up.

10

Joan

25 Oct 2025

·

Stayed 1 night

Yes they welcome pet. Parking safe

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Cleanliness

Cleanliness is inconsistent, with recurring reports of dirty rooms or common areas, noticeable odors, and issues like stained linens or clogged drains. Several guests also found their rooms and the property clean.

Related guest reviews

4

Rickey

6 Oct 2024

·

Stayed 1 night

I booked for 2 adults, was one set of towels in the bathroom. I requested a queen bed but was given a ton with 2 double beds. The sink and the shower were both clogged. Unpleasant odor

4

Liz

20 Jul 2025

·

Stayed 2 nights

Certainly not what we expected. The double suite was not enough for 6 people despite it saying there would be more than enough room. We had to get another room last minute. We did it through hotels.com and had gone back down only to find out the room we got/let us reserve wasnt available. The only other was smaller beds and $46 extra! Even though we listed 6 of us we couldnt get more than 4 towels, we had to go buy a set. The bathrooms had mold on the ceilings and one bed had sheets with blood stains. We were given another sheet set to change ourselves. Both rooms had an odd oder to them & had a few scattered roaches.

4

Malaya

30 Dec 2023

·

Stayed 2 nights

room was absolutely dirty, wasn’t the right room to begin with

4

Deniz

18 May 2025

·

Stayed 1 night

The hotel had a funny smell and the hallways were even worse. The room itself wasn't bad but we did not get but 4-5 spins worth of toilet paper. I called the front desk and was told thst I would have to go downstairs to go get a new roll. I didn't have a chance to check out the pool so I can't comment on that. Over all, I was dissatisfied with the stay. Never again.

2

Dragana

9 Nov 2025

·

Stayed 3 nights

We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!

8

Patrick

5 Mar 2025

·

Stayed 1 night

Staff was friendly and property was clean. Property seemed a little dated.

10

Latasha

8 Jun 2025

·

Stayed 1 night

I was very satisfied staff was nice and friendly. Room was clean hotel was clean quiet. I will book a stay again

4

Ivan

13 Jun 2023

·

Stayed 1 night

It was old and dirty. Dishwasher was filled with every dish, used and with food caked on food. I don’t mind old and dirty but not for this price.

6

Donald

2 Apr 2025

·

Stayed 1 night

It was not the cleanest room and the toilet was stopped up and tub did not drain well.

8

Kimberley

11 May 2025

·

Stayed 2 nights

The front desk,staff was excellent, but it was an older building and the room wasn’t as clean as it should’ve been before and the counters sticky.

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Rooms

Suites are generally spacious and practical, with in-room kitchens and some true one-bedroom layouts. Several guests mention hallway or freeway noise and smaller-than-expected beds, and a few note an older feel.

Related guest reviews

4

Daniel

5 Jul 2025

·

Stayed 3 nights

Water fountain in gym was broken. No USB charging outlets in room. Noisy on freeway side. Dark spots in parking lot. Unmotivated staff.

6

Robert

20 Oct 2025

·

Stayed 2 nights

Overall, not great but not awful. We were in Austin for F1 so paid like double for the room (hotels were sold out). Hotel says smoke free but rugs don't smell great. Hotel is old. Beds are full size - not queen size. I wouldn't stay there again. If we do F1 again, we'll book a hotel well in advance.

8

James

1 Oct 2024

·

Stayed 1 night

Easy to find-great price for a separate bedroom. A real suite, not a single room labeled as such.

10

Kelly

3 Nov 2024

·

Stayed 1 night

Check in was easy. Our room was clean and cool. The halls were quiet. The stairs were carpeted and cushioned so the noise was non existent.

8

Joyce

1 Dec 2023

·

Like the kitchen and location.

6

Kimberly

21 Jul 2025

·

Stayed 1 night

Staff members were not the friendliest. The staff member that checked us in were slow and made a few mistakes with our booking but tried to make it right. The room was spacious and clean. From our room we could hear every movement in the hall and could hear a dog barking from a couple rooms over. The property appeared to be kept up nice and safe.

10

Trudy

17 Sept 2025

·

Stayed 5 nights

My husband I really enjoyed this place it was clean staff friendly room was perfect had everything you need in room pots pans dishes would recommend this place 100 percent thank u

10

Sara

19 Jan 2025

·

Stayed 1 night

Good size room. The bed could be a little bigger, seems more like a full instead of a queen. Reasonable nightly rate. I like that the room has shampoo, conditioner, body wash, hand soap and lotion.

6

Adriana

15 Jul 2025

·

Stayed 2 nights

Only thing I had a problem with was outside noise and upstairs people stomping nonstop after hours

10

Laura

1 Nov 2025

·

Stayed 1 night

good stay for the price. nice room with desk and kitchen

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Service

Many guests praise friendly, helpful staff and easy check-in, and issues are often resolved when raised. However, some report check-in errors, reservation or room assignment mix-ups, and rare but concerning unwanted entries.

Related guest reviews

8

Ronny

9 Mar 2025

·

Stayed 1 night

Easy getting too and checking in.

2

Veronica

29 Oct 2023

·

Stayed 1 night

At arrival they could not find my room so they had to get a manager there and they did not give me the bedroom i had booked because they said they were already full. My sister and i both did reservations before arriving and they had canceled hers without letting her know. There were also 2 men there, who i believe were family of the manager because they were grabbing items from the "store" they have available and did not pay for the items they took. The showers were horrible, they had paste on them from where they "fixed" it. The water was not very hot, and the faucet would've fell off if I would've kept using it. In the morning, while we were still sleeping the janitor walked into our room! Horrible experience. Do not recommend.

4

Nancy

20 Jan 2025

·

Stayed 2 nights

Reserved 2 rooms with separate bedrooms. But when checking in only 1 room was available. Could hear the child next door crying and running

10

Sheneka

7 Mar 2022

·

Stayed 1 night

I had to book last minute due to issues with previous hotel. The staff at Candlewood was great. The front desk clerk named Veronica was wonderful and helpful with getting my family taken care of. The hotel was clean and well kept. Next time we are in the area I will be staying at Candlewood!!

10

Armando

10 May 2025

·

Stayed 4 nights

Very helpful and understanding staff. Thank you guys

6

Kimberly

21 Jul 2025

·

Stayed 1 night

Staff members were not the friendliest. The staff member that checked us in were slow and made a few mistakes with our booking but tried to make it right. The room was spacious and clean. From our room we could hear every movement in the hall and could hear a dog barking from a couple rooms over. The property appeared to be kept up nice and safe.

2

Dragana

9 Nov 2025

·

Stayed 3 nights

We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!

8

Michelle

20 Sept 2025

·

Stayed 1 night

Someone tried to enter our room at 6am while we were asleep stating that the lady who checked us in gave us the wrong room. I was awake for the rest of the day extremely tired

8

Patrick

5 Mar 2025

·

Stayed 1 night

Staff was friendly and property was clean. Property seemed a little dated.

8

Kimberley

11 May 2025

·

Stayed 2 nights

The front desk,staff was excellent, but it was an older building and the room wasn’t as clean as it should’ve been before and the counters sticky.

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AI-generated summary based on recent guest reviews

Location

Convenient for Round Rock, with easy access to downtown nightlife and area roads; several guests also felt the property and parking were safe. Some freeway-side rooms experience traffic noise.

Related guest reviews

4

Daniel

5 Jul 2025

·

Stayed 3 nights

Water fountain in gym was broken. No USB charging outlets in room. Noisy on freeway side. Dark spots in parking lot. Unmotivated staff.

10

Jill

1 Jan 2025

·

Stayed 1 night

Very convenient location and very friendly staff.

8

James

1 Oct 2024

·

Stayed 1 night

Easy to find-great price for a separate bedroom. A real suite, not a single room labeled as such.

8

Joyce

1 Dec 2023

·

Like the kitchen and location.

6

Kimberly

21 Jul 2025

·

Stayed 1 night

Staff members were not the friendliest. The staff member that checked us in were slow and made a few mistakes with our booking but tried to make it right. The room was spacious and clean. From our room we could hear every movement in the hall and could hear a dog barking from a couple rooms over. The property appeared to be kept up nice and safe.

10

Christina

10 Oct 2024

·

Stayed 1 night

Property is perfect location for us out of towners wanting to enjoy the downtown Round Rock nightlife. Uber ride just a $5 ride away plus the facility is nice and comfortable to get rested up.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$64
February	US$63
March	US$67
April	US$75
May	US$72
June	US$69
July	US$67
August	US$64
September	US$78
October	US$82
November	US$69
December	US$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $74	17 $84	18 $94	19 $79
20 $68	21 $68	22 $68	23 $67	24 $68	25 $72	26 $76
27 $63	28 $64	29 $64	30 $65

Su	Mo	Tu	We	Th	Fr	Sa
				1 $64	2 $87	3 $109
4 $64	5 $64	6 $68	7 $71	8 $71	9 $76	10 $78
11 $64	12 $68	13 $68	14 $68	15 $75	16 $76	17 $76
18 $64	19 $68	20 $75	21 $84	22 $96	23	24
25 $81	26 $68	27 $68	28 $68	29 $74	30 $83	31 $87

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible Bathtub (Accessible Tub)

Studio Suite, 2 Twin Beds

Studio Suite, 1 Queen Bed, Roll-In Shower

Studio Suite

Studio Suite, 1 Queen Bed

Suite, 1 Bedroom

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Austin-Round Rock by IHG

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Prices for upcoming dates