Name: Candlewood Suites Washington-Dulles Herndon by IHG
Address: 13845 Sunrise Valley Drive, Herndon, Virginia, United States of America, Herndon, Virginia, US
Price range: $127–$246 per night
Rating: 8.18

What guests think

At Candlewood Suites Washington-Dulles Herndon by IHG, travellers highlight a convenient airport location and consistently friendly front-desk service, while feedback varies on upkeep: some found clean, comfortable stays, but others reported strong odors and dated spaces.

Rooms are generally spacious with comfy beds and kitchenettes, though noise and minor broken fixtures come up. Facilities feel basic: no airport shuttle or breakfast, easy parking, and few on-site amenities; dining nearby is mixed for walkability. Overall, expect a value-focused, no-frills stay near Dulles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic amenity set with no airport shuttle or complimentary breakfast; parking is free or easy. Overall offerings are limited.

Related guest reviews

8

Amanda

Oct 24, 2023

·

Stayed 1 night

Room has a funky smell and we wish there was shuttle service to the airport.

10

Dianne

Sep 17, 2023

·

Stayed 1 night

Check in was easy, desk clerk was very friendly and helpful. Room was clean, quiet at night, easy parking.

6

Margaret

Jun 10, 2023

·

Stayed 1 night

The check-in clerk was very pleasant and professional, but there are amenities missing: a breakfast buffet (there is free if mediocre coffee), a bar, and a minibar. Also, the HVAC goes on and off very loudly throughout the night. It is conveniently close to Dulles, however.

2

Devon

Apr 23, 2023

·

Stayed 1 night

Paper thin walls, smells like trash, hair in the bathtub, temperature is hot, the “market” downstairs isn’t even stocked.

8

Alex

Mar 9, 2024

·

Stayed 1 night

The staff is great, doing their best, BUT - the hotel does NOT have shuttle service? What kind of airport area hotel is this? No dining option withing the walking distance or inside the hotel. They should advise that this facility is best accessed with rental car (cheapest Uber ride is $15.00 for 4 miles(!) This hotel needs its management to keep the customer's needs in focus.

10

Kay

Oct 4, 2023

·

Stayed 2 nights

Pleasant, professional and helpful staff. Plenty of convenient free parking Property appears well maintained. Room was extremely clean, well appointed and spacious with comfortable beds and with all required amenities for a short or long stay.

6

Rajagopal

Jul 21, 2024

·

Stayed 1 night

PROs- good location , good service , clean rooms CONs- they didn’t have the room I booked ! Came to Herndon and I booked through Expedia . I specifically wanted a kitchenette and 2 beds . Slightly expensive but I went ahead and booked it . The location was good and parking lot was big and was good . Room was near and clean . Bathrooms were ok .. When I went to check in , I was told that they didn’t have the room I booked . I was initially upset but then they gave me 2 rooms next. To each other with 1 bed in each room ! The guy in front desk was helpful even though I didn’t get what I booked . No complimentary breakfast .. not much of amenities . It was an average experience . 3 stars ⭐️ ⭐️⭐️

8

Mohamed

Apr 9, 2024

·

Stayed 1 night

Right near airport but no food options in the area at all

8

Christopher

May 29, 2024

·

Stayed 2 nights

Decent value. 8 minutes to airport. Staff was pleasant. Petty quiet for being nearly fully booked. Could walk to restaurant at Westin.

8

Tomo

Jan 4, 2023

·

Stayed 19,356 nights

I liked the room overall. The bathroom could have been improved a little (toilet handle slightly broken), and the room was extremely hot when we came in, but other than that I was very impressed. The service at the front desk was the best I've had at a hotel in a while, and the parking was easy with plenty of great dining options within a reasonable driving distance. The fitness centre was great to have as well. All in all, a reasonable experience and would stay here again!

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Cleanliness

Cleanliness feedback is mixed: several guests praised very clean rooms, while others reported strong or musty odors, missed details, and in a few cases pests. Overall standards feel inconsistent across rooms and halls.

Related guest reviews

2

esther

Nov 25, 2025

·

Stayed 2 nights

The smell was horrible! My allergies were set off I had to buy spray medicine. The staff is excellent. It’s dirty there.

10

Jean

Feb 16, 2024

·

Stayed 1 night

This hotel was very clean, the queen bed was very comfortable, kitchen area and sitting area was also very clean as was the bathroom. The front office staff were friendly and very helpful. I would highly recommend this hotel.

6

Carrie

Nov 13, 2024

·

Stayed 1 night

Smelled like smokers had been in room previously, bathroom was very old and beat up

4

Jaime

Oct 3, 2024

·

Stayed 6 nights

Muebles del interior de la habitación rotos y en mal estado de mantenimiento. Habitación sucia y con olor a orines, humedad. Sanitario del baño, el toilet estaba atorado. El colchon tenia bichos. La habitación solo la limpian una vez por semana. ----------------------------------------------------------- Furniture inside the room broken and in poor condition. Dirty room with the smell of urine, humidity. Bathroom toilet, the toilet was clogged. The mattress had bugs. The room is only cleaned once a week.

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10

Ciara

Jan 16, 2023

·

Stayed 1 night

Fast check in . But room wasn’t that clean. Hair on toilet and popcorn was on the floor. Other then that my stay was great

4

Brittney

Apr 3, 2023

·

Gross. Nothing good about this property, except proximity to IAD. Too much light from the outside with no curtains that either keep light out or provide privacy. Noisy fridge. Dirty carpet. General issues with upkeep. Entire hotel smelled like vomit. Had to switch rooms because the toilet was broken and running in first room, also broken/disconnected phone.

2

esther

Nov 25, 2025

·

Stayed 2 nights

Dirty it smelled bad and my allergies went crazy

8

david

Dec 12, 2023

·

Stayed 1 night

This hotel was decent but not great. Granted, it was a little cheaper than other hotels around there, but only like $20 or so. It almost had a private inn type of feel. Lobby was very small. Even though it said smoke-free facility, the hallway on my floor smelled like cigarette smoke, masked with air freshener. The hallways were very creepy too by the way. The room was pretty decent. I enjoyed having a kitchen and fridge in the room. The room was fairly clean. The bathtub didn't drain very well. The TV did not work that well. The remote wouldn't change the channel or access the guide for some reason, and the TV didn't have buttons on it that you could manually change channels. So, I was stuck watching on channel the whole time. I brought a streaming stick, but couldn't change inputs on the TV, so I couldn't use that either. There was a box of leftover takeout in the fridge on the top shelf that was not taken out. I ignored it but it made me wonder what else they missed in the room. It was also a little noisy out in the hallway. You could hear every word when people walked by talking or hear a door being shut. The front desk staff was very nice. I did appreciate that. Overall, it was a decent stay but I think I would probably pay a little more to go to a little better place.

10

Catherine

May 17, 2025

·

Stayed 3 nights

Our family stay at this hotel was wonderful. If there was anything we needed, the room was very clean, and the staff at the front desk were always accomodating and friendly. We have stayed here before visiting family, and will definitely be back.

2

Charlie

Nov 6, 2025

·

Stayed 2 nights

I got bites everywhere I had to leave the hotel in the middle of the night and book an other one. I’m still waiting for my refund!

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Rooms

Suites are generally spacious with comfortable beds, kitchenettes, and useful workspaces. However, the property feels dated, with minor wear and tear, occasional noise from thin walls or appliances, and sporadic in-room equipment issues.

Related guest reviews

10

Rene

Jun 21, 2023

·

Stayed 1 night

Spacious rooms

6

Gregory

May 8, 2023

·

Stayed 1 night

The location is nice, and the staff was nice, but the property in general was a little run down. The drawers were slanted, the door had a huge opening where it closed, you could see light from the outside. But for the price, it wasn't bad.

10

Ashley

Jun 8, 2023

·

Stayed 1 night

In town for business and booked this at the last minute. The staff was amazing, property and room were very clean, and it was quiet. I loved the large desk in the room, I was able to spread out my work stuff and got a lot done in the evening. Will definitely use this place again when I come back to town.

10

Raquel

Jun 14, 2024

·

Stayed 1 night

We were able to check in an hour early. We only stayed one night. It was comfortable and let our needs. The door was kinda bent on one side. It didn’t impede with its ability to open/close or lock but still noticeable. Made me wonder if someone tried preying it open in the past.

6

Marc

May 1, 2025

·

Stayed 1 night

Property is showing it’s age

2

Chan

Feb 21, 2025

·

Stayed 1 night

It's just old.

6

Sarah Marie

May 5, 2024

·

Stayed 1 night

walls were paper thin. we could hear everything in the rooms next to us.

8

Angelica

Nov 15, 2024

·

Stayed 4 nights

The pros: Bed and pillows were insanely comfortable. Kitchenette and office space were ample and well designed. The cons: A bit dated. Kind of musty. Slow elevator.

8

david

Dec 12, 2023

·

Stayed 1 night

This hotel was decent but not great. Granted, it was a little cheaper than other hotels around there, but only like $20 or so. It almost had a private inn type of feel. Lobby was very small. Even though it said smoke-free facility, the hallway on my floor smelled like cigarette smoke, masked with air freshener. The hallways were very creepy too by the way. The room was pretty decent. I enjoyed having a kitchen and fridge in the room. The room was fairly clean. The bathtub didn't drain very well. The TV did not work that well. The remote wouldn't change the channel or access the guide for some reason, and the TV didn't have buttons on it that you could manually change channels. So, I was stuck watching on channel the whole time. I brought a streaming stick, but couldn't change inputs on the TV, so I couldn't use that either. There was a box of leftover takeout in the fridge on the top shelf that was not taken out. I ignored it but it made me wonder what else they missed in the room. It was also a little noisy out in the hallway. You could hear every word when people walked by talking or hear a door being shut. The front desk staff was very nice. I did appreciate that. Overall, it was a decent stay but I think I would probably pay a little more to go to a little better place.

8

Anthony

Feb 11, 2023

·

Stayed 4 nights

Would be a very good choice for long-term stays, a lot of apartment like amenities. Microwave, stove top, dishwasher, full size fridge. I did not however feel it was particularly quiet. The fridge for example was exceedingly noisy in the middle of the night. And only a few feet away from your bed. It woke me multiple nights, until I got into the habit of turning it off before bed each night.

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Service

Staff are widely described as friendly, helpful, and efficient, with smooth check-ins and supportive front desk. A few guests experienced significant reservation or communication issues.

Related guest reviews

2

Perry

Nov 7, 2023

·

Stayed 1 night

I turned up after a long flight to find out that they had cancelled my room at 5pm because there was no answer from the contact number - not surprising as I didn't land until 8. Utterly appalling service - I will NEVER go back there

10

Isaac

May 27, 2025

·

Stayed 8 nights

Wonderful customer service throughout my entire stay from all departments.

10

Maria

Jun 3, 2023

·

Stayed 1 night

Best check in and out of any hotel that I stayed at

2

Laura

Jun 4, 2024

·

Stayed 1 night

Third world. Nothing worked, from the water in the bathroom to the microwave. Clueless inept staff.

8

Lisa

Oct 12, 2025

·

Stayed 2 nights

Staff was extremely friendly and helpful.

10

Barbara

May 19, 2023

·

Stayed 2 nights

The staff was professional, courteous and efficient.

8

Kirsten

May 9, 2024

·

Stayed 1 night

The rooms are very nicely decorated and the color scheme makes it feel like a much more expensive hotel. That being said, even after I had paid for the room to extend another night, I was informed at check out time (when I had simply come down to recheck in) that they did not have a room for me. I had paid and received confirmation of my booking. None of my stuff was packed. They proceeded to rush me out and I had to find another accommodations last minute and without the money I had spent on the room they didn’t give me.

10

Doyan

May 18, 2024

·

Stayed 1 night

How friendly the customer service staff was.

2

Joyce

Jan 31, 2023

·

Stayed 1 night

Unfortunately flight delays and once I arrived at the hotel, no one picked up the phone to let me in to check in. Instructions were to dial 0. If you don’t pick up the phone. What’s the point if the establishment doesn’t answer. I’ve done as instructed and feel like I’ve been ripped off. I never checked in. So disappointed. Establishment gets a Zero…

10

Katherine

Jun 14, 2023

·

Stayed 1 night

My car gps stopped working. The front desk man, Sami, helped me get directions back on my phone. Then I was able to get to the car rental return alright! Thank you!

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AI-generated summary based on recent guest reviews

Location

Very convenient for Dulles Airport and near metro access; several guests found the area quiet. Walkability to dining is mixed—some walked to a few spots, while others recommended a car or rideshare.

Related guest reviews

8

Reginald

Sep 29, 2024

·

Stayed 1 night

Easy check in close to most of NVA tech companies

10

Patricia

Mar 3, 2023

·

Stayed 3 nights

Very friendly and helpful staff, close to the Innovation Center Metro.

10

Ashley

Apr 22, 2023

·

Stayed 1 night

No frills, safe, clean, close to metro access and to IAD!

8

Alex

Mar 9, 2024

·

Stayed 1 night

The staff is great, doing their best, BUT - the hotel does NOT have shuttle service? What kind of airport area hotel is this? No dining option withing the walking distance or inside the hotel. They should advise that this facility is best accessed with rental car (cheapest Uber ride is $15.00 for 4 miles(!) This hotel needs its management to keep the customer's needs in focus.

6

Beth

May 12, 2024

·

Stayed 1 night

The room and bathroom were clean. The hallway had a bit of a musty smell. I noticed, but my husband did not. It’s an aging property, but for the price a good value. The bed was comfortable and the temperature of the room very pleasant. The location is convenient for a short drive to restaurants and shopping.

8

Mohamed

Apr 9, 2024

·

Stayed 1 night

Right near airport but no food options in the area at all

8

Christopher

May 29, 2024

·

Stayed 2 nights

Decent value. 8 minutes to airport. Staff was pleasant. Petty quiet for being nearly fully booked. Could walk to restaurant at Westin.

10

Tom

Nov 24, 2024

·

Stayed 1 night

Location to airport

10

Denise

May 13, 2025

·

Stayed 12 nights

The property was quiet, convenient and about a mile walk to Starbucks, restaurants and a grocery store.

10

Daniel

Oct 23, 2025

·

Stayed 1 night

Close to airport and convenient

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AI-generated summary based on recent guest reviews

Dining

No complimentary breakfast is offered. Walkable dining options are inconsistent; some guests found few or none nearby, while others walked or drove to restaurants.

Related guest reviews

6

Margaret

Jun 10, 2023

·

Stayed 1 night

The check-in clerk was very pleasant and professional, but there are amenities missing: a breakfast buffet (there is free if mediocre coffee), a bar, and a minibar. Also, the HVAC goes on and off very loudly throughout the night. It is conveniently close to Dulles, however.

8

Alex

Mar 9, 2024

·

Stayed 1 night

The staff is great, doing their best, BUT - the hotel does NOT have shuttle service? What kind of airport area hotel is this? No dining option withing the walking distance or inside the hotel. They should advise that this facility is best accessed with rental car (cheapest Uber ride is $15.00 for 4 miles(!) This hotel needs its management to keep the customer's needs in focus.

10

Tony

Nov 21, 2023

·

Stayed 3 nights

Professional, close to restaurants, and price decently.

6

Rajagopal

Jul 21, 2024

·

Stayed 1 night

PROs- good location , good service , clean rooms CONs- they didn’t have the room I booked ! Came to Herndon and I booked through Expedia . I specifically wanted a kitchenette and 2 beds . Slightly expensive but I went ahead and booked it . The location was good and parking lot was big and was good . Room was near and clean . Bathrooms were ok .. When I went to check in , I was told that they didn’t have the room I booked . I was initially upset but then they gave me 2 rooms next. To each other with 1 bed in each room ! The guy in front desk was helpful even though I didn’t get what I booked . No complimentary breakfast .. not much of amenities . It was an average experience . 3 stars ⭐️ ⭐️⭐️

8

Mohamed

Apr 9, 2024

·

Stayed 1 night

Right near airport but no food options in the area at all

8

Christopher

May 29, 2024

·

Stayed 2 nights

Decent value. 8 minutes to airport. Staff was pleasant. Petty quiet for being nearly fully booked. Could walk to restaurant at Westin.

8

Tomo

Jan 4, 2023

·

Stayed 19,356 nights

I liked the room overall. The bathroom could have been improved a little (toilet handle slightly broken), and the room was extremely hot when we came in, but other than that I was very impressed. The service at the front desk was the best I've had at a hotel in a while, and the parking was easy with plenty of great dining options within a reasonable driving distance. The fitness centre was great to have as well. All in all, a reasonable experience and would stay here again!

10

Denise

May 13, 2025

·

Stayed 12 nights

The property was quiet, convenient and about a mile walk to Starbucks, restaurants and a grocery store.

10

John

Nov 8, 2023

·

Stayed 1 night

Good, at-home, blue collar road warrior vibe. A great value for the money spent. Plenty of food options nearby.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$107
March	$124
April	$135
May	$152
June	$167
July	$166
August	$138
September	$136
October	$146
November	$123
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $186	15 $246	16	17 $147	18 $135	19 $135
20 $127	21 $156	22 $156	23 $156	24 $147	25 $128	26 $128
27 $131	28 $156	29 $173	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2 $140	3 $143
4 $132	5 $169	6 $180	7 $180	8 $160	9 $164	10 $164
11 $135	12 $164	13 $194	14 $184	15 $160	16 $156	17 $151
18 $139	19 $164	20 $190	21 $189	22 $164	23 $156	24 $151
25 $135	26 $160	27 $180	28 $172	29 $147	30 $135	31 $139

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed

Studio Suite

Suite, 1 Bedroom (1 Queen, Sofa Bed)

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Washington-Dulles Herndon by IHG

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Prices for upcoming dates