Name: Best Western Plus Newport News
Address: 500 Operations Drive, Central Newport News, Newport News, Virginia, United States of America, Newport News, Newport News City County, US
Price range: $74–$184 per night
Rating: 7.7

What guests think

At Best Western Plus Newport News, travelers consistently praise friendly staff and a handy location, while feedback on breakfast is mixed and many describe recurring maintenance problems alongside inconsistent cleanliness and noticeable odors during some stays.

Common issues include A/C and plumbing troubles, broken remotes, out‑of‑order ice machines or gym equipment, occasional pool or elevator problems, and spotty Wi‑Fi. Rooms are often spacious and beds can be comfortable, but furnishings feel dated and noise can carry. Breakfast ranges from plentiful and tasty to disappointing when machines fail or items run out. Best suited to value seekers willing to accept uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feedback is inconsistent: multiple reports of gym equipment out of order, ice machines down, and occasional elevator or pool upkeep problems. Some guests also reported parking security concerns and limited laundry hours.

Related guest reviews

2

Jessica

Oct 17, 2025

·

Stayed 2 nights

Coming from out of State but stayed at a Best Western as well worked along in the past & this has been the worse experience. Staying on The 2nd floor went to get ice. The ice machine wasn’t working, had to walk downstairs to be told that it’s not working & to use the 3rd floor one. the room I was In was nasty. There was dried up blood by the sink walls, the bathroom tub has rust & dark stains, the bedroom lamps were holes, and black stains all over. Mind you these lamps shades were beige. Upon opening up the sofa bed there were no extra Linen. And the mattress had no sheets. Had to walk downstairs and ask. Waiting for extra the young lady only provided 1 blanket. So had to return to ask for something as who is going to sleep on just a mattress. Even though we asked for sheets for the sofa we couldn’t even open the sofa bed because how uncomfortable how dirty it looked we just placed the bed sheets on top of the sofa. The next morning I informed the gentleman at front desk that the water in the tub was not going down & was not able to get the water stopper to come back up. He said ok he will have someone take care of it. After returning back in the evening I came back to no one coming in the room. The room wasn’t cleaned, all the dirty linen that I placed By the door was still there as well as the bag of trash. There was no clean linen to use or nothing & no there was no sign placed at the door for privacy or no housekeeping. To finish off there was no Hot water running.

2

Samuel

May 5, 2024

·

Stayed 1 night

The stay was good, the room was clean. My only concern is that parking in the front was limited, therefore I had to park in the back where there are no camera's and my car was vandalized overnight. I am not happy!!!

2

Eric

Jul 8, 2024

·

Stayed 3 nights

I usually do not write reviews but had to got this stay. I only booked the hotel because of the rating however that was overly inflated. Breakfast was mediocre. Elevator made a loud noise going up and down and on the third day was broken so had to. Sorry my bags downstairs by myself. There was a drunk lady sleeping on the third floor chat by the elevator and kept harassing people as they got off and on. There was black mold in the shower, stains in the carpet and the toilet wouldn’t flush. When I arrived to the hotel I had to wait 15 minutes to check in as the employee was in the front smoking a cigarette and chatting on her phone. Not a great experience at all

8

albert

May 21, 2023

·

Stayed 2 nights

no water in pool

2

Regine Mpoyi

Dec 5, 2022

·

Stayed 19,330 nights

The same night I checked in the hotel, I park my car in the hotel parking lot and someone stole the catalyser converter of my Ford Excursion Truck! Right there in the parking lot! The next day morning when I found that the car was sounding crazy, I look under the truck and saw the catalyser converter tube was cut and gone!! I called the police and ask the front desk to check their cameras and they don’t even have cameras in the parking lot where I park. I was not in the street, right inside the hotel premises and in the entrance side!!! Managers were absents so no one came out to help or apologize/ or give guidance on what to do! No investigation from hotel, they did not care! To replace that it will cost me $2900 , towing was $180 to the closest garage. I had to go to the airport to rent another car because I was in VA for the weekend with my family!!! I checked out the next day with nothing. I came in with a running car and because of the property unsafety I left without my truck and indebt because I have to fix the car to return home. !!! The police can’t do anything about it either!!!

10

Uriel

Jul 12, 2023

·

Stayed 2 nights

Good place, good location, lots of places to eat within walking distance, friendly staff. Only one small problem: I'm not sure why there is a 10 PM limit to use the little laundry room. That was kind of a hassle when my son had evening athletic tournaments then I'd have to find a 24 hour laundromat to wash his clothes for the next day's games.

10

Debbie

May 29, 2025

·

Stayed 3 nights

Everything was wonderful except the gym was out of order so if you don’t care about that I would highly recommend

2

Paul

Oct 24, 2024

·

Stayed 3 nights

The hotel looks nice from the outside, but it ends there. It seems that no day to day maintenance done. Everything was very run down. Our room had multiple things wrong - heater smelt when running, clock was not working, the phone did not have a cord to the handset, and the remote did not work the tv. So we moved rooms. Then the next room the water would not stop running in the shower. Finally we got a third room which was ok. Other issues included a very lack-lustre breakfast. 2 of the 3 pieces of work out equipment had their cords cut and therefore could not be used. What little staff that was there did try to help but it was clear that there was skelton staff. I get that there is perhaps less travel going on and some hotels are having a tough go, but some basic maintenance should still be upheld.

6

willie

Jul 4, 2025

·

Stayed 2 nights

Room had a smell pool dirty never again

4

Cynthia

Dec 31, 2024

·

Stayed 4 nights

When we entered the room it had an off putting odor (very musty like the room had been closed up for several weeks). When I spoke to the desk clerk, I was given a can of Lysol spray - it helped slightly. For our 4 day stay, we did not have hot water (was tepid at best) for 3, making for very uncomfortable showering! Was told it was a boiler issue. Additionally, the room side doorknob keep falling off. When I mentioned the knob issue to the desk clerk, he stated it was a know problem for several rooms. Ice machine was out of order. While it has been recently updated, we won’t be staying here again!

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Cleanliness

Cleanliness is inconsistent, with recurring reports of dirty bathrooms, stains, strong odors (including smoke or marijuana), and pests such as roaches. Others found areas clean, but housekeeping and deep cleaning standards vary widely.

Related guest reviews

2

Jessica

Oct 17, 2025

·

Stayed 2 nights

Coming from out of State but stayed at a Best Western as well worked along in the past & this has been the worse experience. Staying on The 2nd floor went to get ice. The ice machine wasn’t working, had to walk downstairs to be told that it’s not working & to use the 3rd floor one. the room I was In was nasty. There was dried up blood by the sink walls, the bathroom tub has rust & dark stains, the bedroom lamps were holes, and black stains all over. Mind you these lamps shades were beige. Upon opening up the sofa bed there were no extra Linen. And the mattress had no sheets. Had to walk downstairs and ask. Waiting for extra the young lady only provided 1 blanket. So had to return to ask for something as who is going to sleep on just a mattress. Even though we asked for sheets for the sofa we couldn’t even open the sofa bed because how uncomfortable how dirty it looked we just placed the bed sheets on top of the sofa. The next morning I informed the gentleman at front desk that the water in the tub was not going down & was not able to get the water stopper to come back up. He said ok he will have someone take care of it. After returning back in the evening I came back to no one coming in the room. The room wasn’t cleaned, all the dirty linen that I placed By the door was still there as well as the bag of trash. There was no clean linen to use or nothing & no there was no sign placed at the door for privacy or no housekeeping. To finish off there was no Hot water running.

2

Efrem

Mar 25, 2024

·

Stayed 1 night

Mold and Mildew in the shower Floors were dirty Toilet was horrible to sit on Furniture was torn and shown wear and tear People drinking and smoking in the Parking Lot Definitely a Truck Stop. Horrible Horrible

2

evelyn

Dec 21, 2025

·

Stayed 1 night

Room- rug smelled like “PISS” - Couch was dirty it was supposed to be gray but it was BLACK - smelled like Smoke and I’m allergic to it. Tub was dirty Breakfast was horrible. Except for the fruit, yogurt and bagels. Premade the reheated NASTY… pancakes from a machine looked half cooked … it was the worst experience I’ve ever had since 2023 I truly wanted my money back as I was their for my moms funeral

2

Rebecca

Sep 15, 2025

·

Stayed 1 night

There was a roach in our bathroom. The tub was flithy.

2

Dave

Oct 13, 2025

·

Stayed 2 nights

Requested a handicap accessible room and did not get it. TV and internet WiFi was constantly up and down. Bathroom was dirty, hair on the sink and bathtub and room had a bad smell. A/C unit ran extremely loud. In room coffee maker did not work

6

Caroline

Jul 20, 2024

·

Stayed 1 night

It wasn’t terrible for a night but like we would not go back honestly. We found a dead roach in our sheets and everything was just like slightly damp and the room was soooo effing musty we had to bring in febreeze from our car it was BAD. But like again for a single night it wasn’t the worst place I’ve ever stayed. Definitely a hotel I would lift the sheets at to check for bedbugs (they did not have any but if you stay I’d still check—you can never be too safe). Staff and location was the saving grace of this hotel.

2

Kayla

Dec 17, 2025

·

Stayed 4 nights

Stains all over the room, bedding, and towels. TV didn't work. Light outlet was falling off the wall and couldn't plug in phone to charge. I wouldn't recommend staying at this place

4

A

May 9, 2025

·

Stayed 1 night

Front Desk agent was friendly and helpful, however room was dirty and had a bad smell. Toilet paper on the roll was not new and had several big dirty marks on it so we had to get fresh roll. Area around the bathtub was blackish & moldy, and walls had lots of stains. Walls in the room were paper thin, and there was loud screaming/ fighting outside in the night. We were woken up in the morning by an employee (maybe a manager) loudly scolding another employee in the hallway. Based mainly on the lack of cleanliness, we would not stay at the location again.

2

April

Sep 12, 2025

·

Stayed 2 nights

The man who works the front desk was nice, but I wouldn't recommend this hotel to anyone. Room smelled like weed really bad. The whole room was filthy. Bathroom had hair all over it. The tables had chunks of food still on them. Floor didn't look vacuumed. We had young kids with us and they couldn't change our room because they were "out of rooms." Guy said all he could do was offer a refund. I said refund me for the next day (we booked 2 night) because it was midnight already. Well guess what? They refused to give me a refund. Said I stayed 2 nights when they know damn well I didn't. Tried to call the hotel and no one will call me back. I will never stay here again! Go down the street to the Comfort Suites. Soooo much better and CLEAN!

4

Blaine

May 9, 2025

·

Stayed 1 night

Outdated and the rooms were not cleaned adequately.

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Rooms

Rooms are often spacious, but furnishings and fixtures feel dated, and guests report comfort issues like sagging mattresses, noise, and maintenance problems with A/C, plumbing, and remotes; Wi‑Fi reliability can be spotty.

Related guest reviews

4

Michael

Aug 17, 2024

·

Stayed 4 nights

The water did not shut off in the tub/shower, it ran a constant stream of hot water. The are conditioner leaked in the room, saturating the carpet. We had to get 6 towels every night to put on the floor to absorb some of it, and wear shoes to walk on them. The staff knew about the tub and leak from the AC, so therefore maybe the room should not have been booked until those things were repaired. They had no other room to offer. The TV remote did not work. The beds were comfortable and the staff was very friendly, they were the saving grace.

4

Jennifer

Jul 8, 2025

·

Stayed 1 night

The bed was terrible, we were not impressed by it and the comfort was lacking. You could also see the outside through the screw holes where they had replaced the air condition unit but did not fill the holes. The room also felt wet like it needed to be dehumidified. The breakfast was good, but we were looking forward to using the Nestle speciality coffee machine and it was of course not working and there was no sign indicating it was not working.

8

Chivarlo

Mar 31, 2025

·

Stayed 1 night

Clean hotel that could use some cosmetic upgrades, interior and exterior.

4

Deborah

Jun 16, 2024

·

Stayed 1 night

Our initial room had a nonworking AC unit, so we were put in another room. However the AC ran all night at the "coolest" setting but it never seemed to get cool enough. Facilities are very outdated. Some missing lightbulbs, had to go get batteries for our remote.

8

Debra

Oct 28, 2024

·

Stayed 2 nights

The hotel and room were ok .I had to sleep on the couch because the matress was very saggy. The decor was a little shabby not the standard of Best Western I'm use too. They would do well to upgrade sleeping accommodations including pillows & mattress. Friendly customer service.bathroom needs a deep cleaning. Ok for 2 night stay

10

Benjamin

Aug 17, 2024

·

Stayed 1 night

This is a very good hotel but a bit dated and worn down. The hotel is frequently booked up and the wear and tear is showing. We got the suite and it was nice and spacious. The room had a musty smell when we cane in each time that faded away. The bathroom needs up dating and the remote didnt work. Toilet had to be flushed twice. I feel like with the worn down state of the hotel that it needs to be rennovated and they are charging a bit too much for now.

8

Robert

Jun 11, 2024

·

Stayed 2 nights

Room was nice although there were signs of age inhe bathroom and carpet.

4

Chelsey

Sep 9, 2024

·

Stayed 2 nights

I would rate my stay a 2 at best. I stayed two nights in September 2024. The property is extremely run down, not well maintained, and not very clean. I immediately regretted booking as soon as I walked in. The A/C was on and still the room felt humid/mildewy; the TV remote was broken so you could only turn it on and off but not change channels (it was CLEAR it was broken - the buttons were basically ripped off so the staff obviously doesn’t care); the shower was super slippery with no grips; the rug wasn’t vacuumed; and the sofa in the room was stained and I would definitely not sit on it. The room was spacious and the area is convenient to get around Newport News, which is good since I didn’t want to spent a second longer than necessary at the hotel.

6

Sheila

Aug 26, 2025

·

Stayed 1 night

The best thing about the stay was the spaciousness of the room. The coffee machine was cool. However, the carpet was dingy and much of the furniture was broken down. The toilet did not flush properly.

6

caroline

Sep 3, 2023

·

Stayed 1 night

The property was very noisy. Heard neighbors and slamming doors all morning. Breakfast had good options. Gym equipment was not working. Front desk was hard to get in touch with at all times. Had to keep asking for bedding until late in the night.

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Service

Service is generally friendly and helpful, with several mentions of accommodating front desk staff. However, delays, reservation mix ups, and limited staffing occasionally affect responsiveness.

Related guest reviews

2

Michelle

Jul 26, 2025

·

Stayed 1 night

Dirty, smells like pot everywhere, waited 20 minutes for front desk staff to come to desk

6

Donna

Jun 24, 2025

·

Stayed 4 nights

The folks that were at reception were very attentive and responsive. However, my room reservation was mixed up repeatedly for the first 24 hours. Wile I was out during the day my things were packed up, moved to a different room and then moved back. While everyone was kind and apologetic it was very disruptive.

10

Neil

Aug 11, 2025

·

Stayed 2 nights

Easiest hotel check-in ive ever had.

10

Sarah

Jun 21, 2025

·

Stayed 3 nights

The Front desk staff was super professional, helpful, courteous exceptional service from everyone. From check in with Laticia so warm and friendly, Mitul was excellent with our towel request late one night, Zorica was wonderful at breakfast and all day and Marie when Zorica shift was over. They are jewels to have as employees. Everyone was so pleasant it made our stay even better. Please let them know how we appreciated each one of them.

10

jennifer

Sep 17, 2023

·

Stayed 1 night

We had trouble with the air conditioner but the front desk clerk came tight down and fixed it. She was very nice

8

Miriam

Feb 11, 2024

·

Stayed 1 night

The last time I was here, I complained about the marihuana Snell in the hotel rooms. That issue was solved!! I had a great stay. Breakfast is good. Front desk Marko was very helpful and kind. I was lo come back.

8

Mary

Jun 15, 2025

·

Stayed 3 nights

Nice sized room. Breakfast actually offered meat, eggs, and potatoes. There was only 1 person covering the front desk and breakfast area and while they did an excellent job of managing everything, they really needed help.

10

shantrel

Nov 8, 2024

·

Stayed 2 nights

The only problem i had was the hot water pressure in the room but when i talked to the receptionist the problem was taking care of. Breakfast was good. the room was cozy.

8

Phyllis

Jun 9, 2025

·

Stayed 1 night

Customer service was great

10

Amy

Aug 17, 2025

·

Stayed 1 night

Very comfortable bed and spacious room. Great price for what you get and compared to other places nearby- I work in this area a lot, and have stayed in several other hotels nearby. Staff was friendly and helpful. I will be back very soon.

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Location

Location is convenient for getting around Newport News, near restaurants, shopping, and attractions like Busch Gardens and CNU. A few guests felt uneasy about the area at night.

Related guest reviews

8

Cheryl

May 17, 2024

·

Stayed 1 night

This lodging is close to restaurants and other services, but is enough removed from busy streets to be calm and quiet.

10

Sheila

Sep 28, 2025

·

Stayed 2 nights

Rooms are clean, staff friendly, located very near the mall and a Costco. We easy to get to CNU.

10

Jazzman

Apr 18, 2024

·

Stayed 1 night

The close establishments all around

8

Hope

May 31, 2024

·

Stayed 1 night

Just a quick trip overnight for some family time. Location was great, value was excellent

8

Mario

Aug 23, 2024

·

Stayed 1 night

Very nice location, close to restaurants and beach. Breakfast was great and look forward to go back there in the near future!

10

Uriel

Jul 12, 2023

·

Stayed 2 nights

Good place, good location, lots of places to eat within walking distance, friendly staff. Only one small problem: I'm not sure why there is a 10 PM limit to use the little laundry room. That was kind of a hassle when my son had evening athletic tournaments then I'd have to find a 24 hour laundromat to wash his clothes for the next day's games.

6

Cynthia

May 11, 2025

·

Stayed 3 nights

Disinfectant smell was overpowering. Location excellent. Staff very nice. Repair request addressed very promptly.

8

Stephanie

Apr 12, 2025

·

Stayed 4 nights

Quiet, comfortable, uneasy with the area.

8

Alicia

Sep 2, 2024

·

Stayed 1 night

Good location

10

Noel

Dec 25, 2024

·

Stayed 1 night

We stay here often visiting Busch Gardens.

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Dining

Breakfast feedback is mixed: many praise the hot options and variety, while others cite broken machines, items running out, or mediocre taste. Coffee equipment issues appear more than once.

Related guest reviews

4

Jennifer

Jul 8, 2025

·

Stayed 1 night

The bed was terrible, we were not impressed by it and the comfort was lacking. You could also see the outside through the screw holes where they had replaced the air condition unit but did not fill the holes. The room also felt wet like it needed to be dehumidified. The breakfast was good, but we were looking forward to using the Nestle speciality coffee machine and it was of course not working and there was no sign indicating it was not working.

8

Kara

Dec 1, 2025

·

Stayed 1 night

Breakfast killed this review. It’s the last impression and it’s good to start the day with a good breakfast. But, the pancake machine needs to be fixed or replaced. Coffee maker was also wonky and people just left their diluted cups of coffee next to the machine. Otherwise it would’ve been a great stay. Staff was nice and the lobby was a nice space to hang out in.

10

Leilani

Mar 1, 2025

·

Stayed 2 nights

Great breakfast

4

Tymisha

Aug 4, 2024

·

Stayed 3 nights

Breakfast, two thumbs down, they had a menu but it meant nothing. The quality of the food wasn’t that great and the pancake machine was broken and not acting properly throughout most of my stay. They’ve tried to renovate the property but the wet floor sign was in the elevator the entire time I was there. Some of the plaster was flaking off the half wall and the bed wasn’t very comfortable. Five stars for cleaning the room each day I was there. There are a lot of hotels that no longer do that. It did have a pool and workout room and situated close to a lot of shops and dining options. The parking lot can get pretty full later in the night but I was able to park throughout my three day stay. The water pressure was good but didn’t get hot enough for me and I killed a couple of spiders. The price point was okay but I, personally, will opt to find another hotel for the next visit to the Hampton area.

8

randy

Dec 10, 2023

·

Stayed 1 night

I think this is a fair value for the pricepoint, which I would view as low-mid. The room was as described & looked renovated & clean. The bed was comfortable & the bathroom had a nice tub. The TV was the usual flat screen but needed 2 controllers to cover all of the basic functions. The checkin person was friendly, polite and efficient. The breakfast was better than anticipated, with tasty scrambled eggs, sausage patties and fresh pancakes. When in the area for another track meet, I will return here.

10

Laura

Jun 8, 2025

·

Stayed 1 night

The breakfast and the staff was very pleasent

8

Mary

Jun 15, 2025

·

Stayed 3 nights

Nice sized room. Breakfast actually offered meat, eggs, and potatoes. There was only 1 person covering the front desk and breakfast area and while they did an excellent job of managing everything, they really needed help.

8

Christina

Jun 23, 2023

·

Stayed 2 nights

The only negative I have is that there was not enough breakfast the 1st morning. I was looking forward to the sausage gravy and there was none when we came down. Someone said they were putting more out but that was not the case.

10

Kenneth

Sep 25, 2025

·

Stayed 1 night

I really enjoyed my stay. It's when entering a hotel room. Everything, everything was nice and clean and placed. Nothing out of order, everything worked properly. Besides, one light bulb in the floor lamp needed to be changed. The breakfast was excellent. Everything was hot and very pleasing. Never ran out of food. And the cafeteria was very clean this.The staff was very friendly that served food. I can really see myself returning.

6

Allison

Jun 28, 2025

·

Stayed 1 night

Sufficient as a place to sleep. Sloppy housekeeping prior to in our arrival and no blankets/sheets/pillows provided for sofa bed. Keys were stuff together with an unknown slimy substance. Breakfast was a joke. Front desk just kept insisting that everything was perfect, even after squeezing the uncooked pancake I showed him. Blegh.

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Month	Average price
January	$77
February	$76
March	$86
April	$109
May	$109
June	$112
July	$113
September	$95
October	$95
November	$83
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $77	17 $74	18 $107	19 $107
20 $74	21 $77	22 $79	23 $79	24 $81	25 $116	26 $123
27 $97	28 $74	29 $74	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $117	3 $116
4 $90	5 $92	6 $83	7 $91	8 $90	9 $119	10 $117
11 $87	12 $97	13 $96	14 $91	15 $102	16 $120	17 $117
18 $102	19 $101	20 $102	21 $100	22 $100	23 $184	24 $183
25 $98	26 $98	27 $97	28 $96	29 $98	30 $108	31 $122

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Suite, 2 Double Beds, Accessible, Bathtub (With Sofabed)

Suite, 2 Double Beds, Refrigerator & Microwave (Third Bed is a Sofabed)

Suite, 1 King Bed, Accessible (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Newport News

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Prices for upcoming dates