Name: Key West Inn - Newport News
Address: 11845 Jefferson Avenue, Central Newport News, Newport News, Virginia, United States of America, Newport News, Newport News City County, US
Price range: $65–$92 per night
Rating: 7.62

What guests think

At Key West Inn - Newport News, reviews highlight a convenient, budget-friendly stop with parking and nearby food, but many guests report no breakfast despite advertisements, dated rooms, and cleanliness problems including pests, odors, and worn fixtures.

Service is often friendly and accommodating, though a few guests mentioned unavailable or rude staff. Some travelers noted noise from traffic or other guests and mismatches in bedding or room assignments, while others appreciated jacuzzi rooms and a generally quiet stay. Expect a no-frills stay where location and price compete with inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available and convenient for drivers; little else about facilities is mentioned in the reviews.

Related guest reviews

10

Ana

Jan 4, 2024

·

Stayed 1 night

What truly made this hotel special was the calm and quiet atmosphere it provided. As someone who appreciates a peaceful environment, I was delighted to find my little escape place. The ability to relax and unwind in a smoking room without any disturbances was exactly what I needed. Overall, my experience at this low-budget smoking hotel room was fantastic. The friendly staff, fair pricing, convenient parking, and nearby amenities made it a memorable stay. If you're searching for a calm and quiet smoking room in the area, look no further. This hotel is a hidden gem that offers a comfortable and affordable retreat.

10

Ana

Jan 4, 2024

·

Stayed 1 night

The availability of parking was a major convenience. It's always a relief to have a secure place to park my vehicle, and this hotel provided just that. Plus, the proximity to a Wawa and the ability to walk to Sonic was an added bonus. It made grabbing a quick bite or satisfying any cravings incredibly convenient. Will be staying again !

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Cleanliness

Many reviews report pests (roaches and bedbugs), odors, and dusty or dirty areas; bathrooms and fixtures often feel neglected. A few guests described rooms as mostly clean.

Related guest reviews

2

Sandra

Aug 31, 2025

·

Stayed 1 night

Place os dirty outside an d inside toilet is cloth

2

Felipe

Jul 24, 2025

·

Stayed 1 night

Dirty, nasty, rude staff, filthy bathroom. Trashy disgusting hotel.

10

Brooke

Aug 16, 2025

·

Stayed 1 night

The person who checked us is was so nice and friendly. He was amazing! The room was mostly clean but had a weird smell. Sonic in walking distance and the bed wasn't the comfiest. But good for the price

2

Kelly

Aug 29, 2025

·

Stayed 2 nights

It says that they serve breakfast but they don't there were roaches in my room no blow-dryer as advertised room service was non existent

2

Isam

Jul 24, 2023

·

Stayed 2 nights

First the picture in Web site is not same next the room smells nasty and the bug's in room the bathroom is other story, I never recommend that's place unless if don't have any options.i was shook, and to exepdi.com shame on you to have like this place and you don't know about it. and they called me about the room I should have it like couple hours to arrive tell me it's have issues but I'm assuming they don't have any kind of those room . And then I have to split my family unfortunately. They don't even have water in refrigerator in room. Sorry but that the truth

6

Erika

May 30, 2023

·

Stayed 1 night

Was not the greatest cockroaches in the bathtoom

6

Jamal

Jul 11, 2023

·

Stayed 1 night

The room had roaches

2

Ebone

Oct 29, 2023

·

Stayed 1 night

bedbugs and roaches. The room was nasty

2

Kristen

Feb 4, 2023

·

Stayed 1 night

The property was filthy. Live cockroaches running up and down the walls, and living in the refrigerator. No water pressure in the shower, but the water was boiling hot.....or freezing cold. Police had the motel enterence/exit blocked for 5 hrs. I had to park at Sonic. BAD pillows. Tiny and mushy. The furniture was dirty and '70's style. The whole experience was disappointing

2

Emily

May 31, 2025

·

Stayed 1 night

Toilet wouldn’t work after flushing once in the middle of the night - too tired to deal with calling the office that late. Room smelled very old and musty, everything was dusty every surface. There was a piece to a se(x) toy that my two year old found underneath the bed which means that wasn’t cleaned at all. And the door to the room had a half inch wide gap between where the door ended and the floor. Bugs could just come right in! Horrible place, especially for the price. But I knew it would take longer to get a refund and couldn’t afford to request to change to another room.

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Rooms

Rooms are dated and basic, with reports of noise, mismatched bedding or assignments, and worn furnishings; some noted accessibility challenges. A few guests enjoyed jacuzzi rooms or found their stay quiet and comfortable.

Related guest reviews

10

Deric

Dec 2, 2024

·

Stayed 3 nights

Comfortable as always. I'm a repeat visitor. Great location and quiet.

10

Wendy

Feb 15, 2025

·

Stayed 2 nights

I loved loved this place needed time on my own and i booked the room woth the jacuzzi best experience and staff was so helpful.

10

Fantasia

Mar 23, 2024

·

Stayed 1 night

I loved the jacuzzi

2

jie

Sep 25, 2025

·

Stayed 1 night

The door lock is broken and I couldn't sleep well all night

2

Andre

May 30, 2025

·

Stayed 1 night

Rooms need updating

6

yasmine

Aug 18, 2025

·

Stayed 1 night

A lot of traffic

4

Scott

Jul 21, 2024

·

Stayed 2 nights

This hotel is seriously dated. Carpets are stained. No pictures on the beat up walls. Bathroom vent was hanging from the ceiling. No smoke detector or sprinkler system. Mattress was worn out. Door did not go to thr floor, inviting bugs to come in. I'm aware that it's a lower cost hotel, but a dump is still a dimp.

2

Loranda

Aug 27, 2024

·

Stayed 1 night

I reserved a king size room but received a full size. Once in the room it felt very ick. I used my own pillow and blanket. It took half the night to get the room to cool down. The property is very run down looking and low class.

4

Robert Jacobson

Sep 1, 2024

·

Stayed 6 nights

There was construction the whole time daughter called to let them know that I was in a wheelchair and they tried to put us on the second floor anyways kids were running up and down the room up above and kids were running outside until 5:00 in the morning everyday when told office staff they said that they would talk to the people that were running around all night and making noise.

2

amery

Jun 28, 2025

·

Stayed 1 night

The 5th bed was a mattress on the floor. No breakfast not even a cup of coffee Floors feels unsafe to walk on.

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Service

Staff are frequently described as friendly and helpful, with accommodating front-desk support. Some guests experienced unavailable or rude staff and slow responses to issues.

Related guest reviews

10

jasmine

Nov 1, 2023

·

Stayed 1 night

Frank at the front desk was so sweet and patient with me i checked in really late and smiled and helped me out with what ever i needed they even let me check out at a later time with no issue could have been a lil cleaner but frank was so sweet it disnt matter to me had a one night stay and will definitely be comming back thanks for makeing my stay great frank!

10

Anastacia

Mar 26, 2024

·

Stayed 1 night

Always a pleasure staying here. And they always take care of whatever i need 😁

10

Deion

Jul 29, 2025

·

Stayed 1 night

Staff was perfect

10

Ana

Dec 28, 2023

·

Staff is amazing. Chill smoking room.

10

Brooke

Aug 16, 2025

·

Stayed 1 night

The person who checked us is was so nice and friendly. He was amazing! The room was mostly clean but had a weird smell. Sonic in walking distance and the bed wasn't the comfiest. But good for the price

4

Kenneth

Jul 4, 2024

·

Stayed 1 night

No staff available at check in time. Most likely overcharged via online quote. Room interior was in rough shape.

10

Crystal

Jul 29, 2025

·

Stayed 5 nights

They front desk people was very nice and friendly

10

Ana

Jan 3, 2024

·

Stayed 1 night

Staff is always so amazing here! Good price for a decent smoking room.

4

Robert Jacobson

Sep 1, 2024

·

Stayed 6 nights

There was construction the whole time daughter called to let them know that I was in a wheelchair and they tried to put us on the second floor anyways kids were running up and down the room up above and kids were running outside until 5:00 in the morning everyday when told office staff they said that they would talk to the people that were running around all night and making noise.

10

Shayla

Jul 11, 2024

·

Stayed 6 nights

Everything was great and staff are excellent in service.😊

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Location

Convenient for errands and near eateries like Sonic and Wawa, with several guests praising easy access. Others mentioned traffic and area noise.

Related guest reviews

10

Mary

Sep 1, 2025

·

Stayed 1 night

It was very convenient, and only to miles from my Family reunion on Friday & Saturday. Five Star is what it is!

8

peter

Jun 10, 2024

·

Stayed 2 nights

Great place to sleep for any events or errands around the city , dated with few amenities but definitely budget friendly

10

Deric

Dec 2, 2024

·

Stayed 3 nights

Comfortable as always. I'm a repeat visitor. Great location and quiet.

8

Anthony

Sep 22, 2024

·

Stayed 1 night

I liked that its in a convenient location

4

Maryna

Jul 6, 2025

·

Stayed 1 night

Only one chair for 4 person,2 towels for body, one for leg and two for face, no shampoo, just two pieces of soap, no coffee or tea. On one beds was so many pieces of bread or something like that. But near the stores, gas stations. It’s a motel for one night not for family

10

Ana

Jan 4, 2024

·

Stayed 1 night

What truly made this hotel special was the calm and quiet atmosphere it provided. As someone who appreciates a peaceful environment, I was delighted to find my little escape place. The ability to relax and unwind in a smoking room without any disturbances was exactly what I needed. Overall, my experience at this low-budget smoking hotel room was fantastic. The friendly staff, fair pricing, convenient parking, and nearby amenities made it a memorable stay. If you're searching for a calm and quiet smoking room in the area, look no further. This hotel is a hidden gem that offers a comfortable and affordable retreat.

6

yasmine

Aug 18, 2025

·

Stayed 1 night

A lot of traffic

10

Brooke

Aug 16, 2025

·

Stayed 1 night

The person who checked us is was so nice and friendly. He was amazing! The room was mostly clean but had a weird smell. Sonic in walking distance and the bed wasn't the comfiest. But good for the price

2

Tom

Jul 31, 2023

·

Stayed 1 night

Location of the property is good. All others are verybad. In Expedia they show breakfast,but they don't provide. Nonsmoking room, smell like smoking room. Everwhere cockroach

10

Ana

Jan 4, 2024

·

Stayed 1 night

The availability of parking was a major convenience. It's always a relief to have a secure place to park my vehicle, and this hotel provided just that. Plus, the proximity to a Wawa and the ability to walk to Sonic was an added bonus. It made grabbing a quick bite or satisfying any cravings incredibly convenient. Will be staying again !

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AI-generated summary based on recent guest reviews

Dining

Many guests say breakfast was not provided despite being advertised. No other on-site dining is mentioned in reviews.

Related guest reviews

2

Raymond

Jul 8, 2024

·

Stayed 3 nights

Did not provide breakfast as advertised did not have adequate ice.

2

Jose

Jul 19, 2024

·

Stayed 4 nights

They should remove the detail that says “breakfast included”

2

andre

Sep 28, 2025

·

Stayed 1 night

No breakfast found a spider in my bed

10

richard

May 26, 2024

·

Stayed 2 nights

Breakfast was not available. place is old but Nice and clean

8

Deric

May 27, 2024

·

Stayed 1 night

Comfortable. Still don't offer breakfast as advertised.

2

Kelly

Aug 29, 2025

·

Stayed 2 nights

It says that they serve breakfast but they don't there were roaches in my room no blow-dryer as advertised room service was non existent

6

Gladstone

Oct 10, 2024

·

Stayed 1 night

No breakfast as advertised

4

Beverly

Jul 24, 2025

·

Stayed 1 night

Bad smell in room no breakfast and that the reason i stay there because the advertisement said they had breakfast but they didn't

6

Gladstone

Oct 10, 2024

·

Stayed 1 night

No breakfast as advertised

2

amery

Jun 28, 2025

·

Stayed 1 night

The 5th bed was a mattress on the floor. No breakfast not even a cup of coffee Floors feels unsafe to walk on.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$65
February	$67
March	$64
April	$67
May	$65
June	$68
July	$79
August	$73
September	$71
October	$67
November	$66
December	$65

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $72	21 $71	22 $71	23 $71	24 $72	25 $84	26 $76
27 $71	28 $73	29 $71	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $81	3 $80
4 $71	5 $73	6 $70	7 $73	8 $70	9 $84	10 $84
11 $70	12 $70	13 $71	14 $73	15 $73	16 $84	17 $80
18 $73	19 $70	20 $73	21 $65	22 $73	23 $92	24 $92
25 $70	26 $69	27 $69	28 $73	29 $73	30 $79	31 $80

Key West Inn - Newport News

Prices for Key West Inn - Newport News

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About this property

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King Room

Double Room with Two Double Beds

Standard Room, 2 Double Beds, Smoking

King Room Smoking

King Room with Spa Bath- Smoking

Room with Two Double Beds with Sofa Bed

Deluxe Queen Kitchenette

King Room with Spa Bath

Guest reviews of Key West Inn - Newport News

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