Name: Newport News Marriott at City Center
Address: 740 Town Center Drive, Central Newport News, Newport News, Virginia, United States of America, Newport News, Newport News City County, US
Price range: $156–$355 per night
Rating: 7.85

What guests think

Across reviews of Newport News Marriott at City Center, guests frequently praise the friendly, accommodating staff, clean public areas, and a convenient City Center location with easy access to restaurants, shops, and pleasant fountain views.

Rooms are generally spacious, but several note dated furnishings, uncomfortable beds, and occasional noise from AC or vents, plus intermittent TV problems. Cleanliness feedback is largely positive, though some guests reported stained or unwashed linens, odors, and isolated pest issues. Facilities comments range from convenient parking to confusion or fees, misrepresented EV chargers, and a few complaints about the pool or fire pit. Overall, expect a well-located stay with warmly delivered service and variable room and facility experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Parking experiences vary: some found convenient or free self-parking, while others reported fees, a shady garage, or confusing valet signage. A guest cited misrepresented EV charging; a few mentioned an unclean pool or an unlit fire pit.

Related guest reviews

6

Dinah

Mar 9, 2025

·

Stayed 1 night

Initial room had a bed that was broken and the staff worked with us to find us a different room. Very accommodating. The parking was free for self parking and conveniently located beside the hotel.

10

Demarcus

Aug 22, 2024

·

Stayed 2 nights

I didn't like parking

8

Avella

Sep 3, 2023

·

Stayed 2 nights

Nice spacious room. Good location & close to a variety of shoppes and reservation. One issue is that the maintenance workers were unable to light the fire pit which was a huge disappointment for us.

10

Neena

Jun 27, 2025

·

Stayed 1 night

Clean, comfortable beds, bright and clean space. Nice big bathroom. Convenience of parking vehicle near the hotel.

2

Richard

Jun 8, 2025

·

Stayed 1 night

First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.

4

Woody

Mar 15, 2023

·

Stayed 1 night

The bed was less than subpar, the shower had a leak in it, and they’ve got some ridiculous policy where I have to go all the way back out to the garage to put a tag in my car so they don’t tow it. Rather than just having reserved parking for the ho city, one doesn’t like going back out into areas weather.

6

Brian

Oct 13, 2024

·

Stayed 2 nights

Rooms are outdated. Parking garage is shady. Other than that everything is good.

10

Marietta

May 12, 2025

·

Stayed 2 nights

My daughter and I travel during Mothers day weekend each year and I decided we go to Newport News VA instead of Virginia Beach! I am so glad we did. This is a quaint little place that we enjoyed. The fountain view from our room at the hotel was a blessing. The staff, especially Alexandria, were amazingly pleasant and helpful. We could not get in the pool that was advertised due to the unclean condition it was in. Overall, I loved the Living Museum, the restaurants, hotel breakfast was so so good and will bring my husband there for a short train visit. Thank you all for making our trip wonderfully peaceful and pleasant. Love, Marietta

4

Tana

Aug 11, 2023

·

Stayed 1 night

The first 25 spaces are reserved for "Valet" and when I asked for my car to be valeted, the desk clerk said "We don't valet." It felt unsafe to be walking deep into the the parking garage for items needed from the car. An employee at the hotel entrance just said "Hello" and didn't open the door for two older women struggling with bags and poorly maintained baggage cart. The cleaning staff was on our floor for hours with large trash bags and towels littering the hall. Each time we needed ice or vending machines they were lined up and down our hall obtrusively talking and working-It seemed the only floor with guests was our floor. Usually cleaning staff should be done by 4pm when we were checking in but they worked for hours before and after.

10

Ciara

Jan 23, 2024

·

Stayed 1 night

My stay was very pleasant and quiet. However, I wasn’t aware that they charge for parking. They gave me a parking pass and I checked in and parked my own car. I was charged $6 for parking. I was not aware nor told that I would be charged for parking

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Cleanliness

Many guests found the hotel and rooms clean. However, multiple reports described stained or unwashed linens, odors/smoke, and occasional serious issues like pests or rusted tubs.

Related guest reviews

2

Sukino

May 23, 2023

·

Stayed 1 night

Our first room 538 had bed bugs and stained sheets so we were moved to room 520 which didn't fair much better with stained sheets again, paint on the comforter and a giant stain on the mattress visible through the sheets. We had new linen brought up and changed the beds ourselves because it was after midnight by this time and we were tired of the shenanigans.

4

Virginia

Dec 24, 2023

·

Stayed 1 night

The room is big the staff was wonderful Very safe area. Very clean area. The view beautiful. The tub had rust. The heater made loud banging sound the whole time I just turned the heat off at times. The decor is out dated.

10

Katherine

May 25, 2024

·

Stayed 1 night

My top priority for staying at a hotel is cleanliness. The room was very clean. The front desk workers were very helpful and polite. My son goes to CNU so we travel to the area often. This is our first time at this hotel and we will definitely be back. We will be staying here again.

10

Lloyd

Oct 10, 2023

·

Stayed 1 night

This is a beautiful property. The staff was friendly and the room was very large and clean

10

Wade

Sep 12, 2025

·

Stayed 2 nights

Everyone was very friendly and helpful. Hotel was very clean and food was great.

10

Nadine

Jan 19, 2023

·

Stayed 3 nights

I recently stayed in the area for three days for work. The location is good, very close to restaurants, shopping and the highway. The hotel was very clean. The staff was amazing. The food in the hotel is not great, but lots of options in the immediate area.

8

Cynda

Sep 13, 2023

·

Stayed 2 nights

Disappointed that the halls of the hotel smelled of cigarette smoke. I thought this was a smoke free property. I would not book here again because of this.

10

Michelle

Mar 31, 2025

·

Stayed 1 night

We loved the staff and cleanliness of the room and property. Centrally located

6

Willie

Jul 6, 2023

·

The staff was outstanding. The furniture is old and the room had a musty smell upon arrival. The carpet has stains and is dirty. No towels were available the last night of our stay.

2

Amanda

Jun 22, 2025

·

Stayed 1 night

The room had someone else’s food in there, there were holes in the wall, torn bed skirt, hairs in our towels, lamp shade busted like there had been a fight… I was so happy to check out and get to my next hotel room. Marriott knows better for that price to give a subpar and unclean room.

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Rooms

Rooms are generally spacious, but several guests cited dated furnishings, uncomfortable or sagging beds, and some noise from AC or vents. Occasional issues included TV outages or small screens and mismatches on room type or view.

Related guest reviews

2

daniel

Oct 8, 2023

·

Stayed 1 night

Tvs were out they had know idea when they would have them and not give me a room with a working tv and the front desk was horrible at helping us with the probelms

6

Thomas

Mar 3, 2023

·

Stayed 1 night

Place was clean, good service. Beds were the most uncomfortable I have ever tried to sleep on. Terrible bedding!

6

Kimberly

Sep 22, 2025

·

Stayed 2 nights

Our room look like a beaver had gotten ahold of some of furniture. The bed leaned and we could hear pleople talkimg thru the vents.

10

Lloyd

Oct 10, 2023

·

Stayed 1 night

This is a beautiful property. The staff was friendly and the room was very large and clean

8

Eric S.

Dec 21, 2023

·

Stayed 1 night

TV too small

6

kathleen

Sep 12, 2025

·

Stayed 1 night

Staff was professional, facility was well-maintained. The room was large and clean, but the bed was hard and the AC, loud enough to disrupt sleep. Also, the property was crawling with security. Some might find that reassuring; me, not so much.

4

Clarence

Apr 21, 2024

·

Stayed 3 nights

Rooms need updated for the price. Nothing special.

6

Sebastian

Apr 13, 2025

·

Stayed 2 nights

Hotel is showing it’s age.

6

Michele

Mar 28, 2025

·

Stayed 1 night

I had stayed at this property many times and never had a problem but this stay was different. We checked in at 630 and were assigned to a room. When we went to the room, it wasn't ready and the housekeeping team was quite rude when we asked how long it would be. We went back to the desk and got another room assignment. This room also was not ready but we waited a few minutes for them to finish. Once we settled in and were changing clothes, the housekeeping supervisor walked in on us without knocking! That night I had the worst night's sleep as the mattress was sagging and uncomfortable; my back hurt for the next two days. I had stayed there multiple times before and generally like Marriott. My daughter goes to college in the area so I stay overnight often, but I doubt I will stay there again. So sad.

2

Garon

Jun 18, 2023

·

Stayed 1 night

Bed was horrible

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Service

Service is widely praised as friendly, helpful, and accommodating, with quick check-in and staff going above and beyond. Some guests, however, reported rude or unhelpful interactions, housekeeping missteps, billing holds, and frustration over room assignment changes.

Related guest reviews

6

Crystal

Mar 12, 2023

·

Stayed 1 night

Overall it was very nice the only issue was a check in my card was charged 995 in addition to the expedia booking amount . The young lady assisting us caught the mistake right away and I assured her it was fine accidents happen but everytime i asked the total charge in error she would not disclose the amount to me ! I had to actually pull up my credit card statment to find out how much it was . I am still waiting for the processing reversal to occur .I just wish that when i intially asked what happend and the amount she would have been clear and transparent with me . Other than that was a great experience

4

song

Jun 16, 2025

·

Stayed 2 nights

Terrible night shift staff

10

Becky

Sep 20, 2025

·

Stayed 1 night

The easiest check in experience ever! Check in took 2 mins! Keep up the good work

10

Sean

Jun 4, 2025

·

Stayed 6 nights

Friendly staff and very attentive!

2

Alex

May 28, 2023

·

Stayed 3 nights

The stuff of this hotel is the rudest I ever met. My husband, who is an older man and veteran was not able to get in the room because the room was on my name. My flight was delayed and I just simply could not get to the hotel. My husband was driving from a different city. He begged them to call me, I was trying to call hotel and all for nothing. Management just simply refused to let him in. Eventually he just got another room. Not one person wanted to help. That stuff just had zero comment sense!!!!!

8

Morgana

Jun 14, 2025

·

Stayed 2 nights

We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.

6

Michele

Mar 28, 2025

·

Stayed 1 night

I had stayed at this property many times and never had a problem but this stay was different. We checked in at 630 and were assigned to a room. When we went to the room, it wasn't ready and the housekeeping team was quite rude when we asked how long it would be. We went back to the desk and got another room assignment. This room also was not ready but we waited a few minutes for them to finish. Once we settled in and were changing clothes, the housekeeping supervisor walked in on us without knocking! That night I had the worst night's sleep as the mattress was sagging and uncomfortable; my back hurt for the next two days. I had stayed there multiple times before and generally like Marriott. My daughter goes to college in the area so I stay overnight often, but I doubt I will stay there again. So sad.

10

John

Apr 8, 2024

·

Stayed 1 night

Shelby at guest services is remarkable and a fantastic representative of this facility. I've stayed here for years and more than ever this tax season; she made it feel like home like no other. Thank you!

10

Ann

May 4, 2025

·

Stayed 1 night

Very accommodating. I was coming to NewPort News for a funeral. I really needed an early check in and they worked to grant my request.

10

Brian

Sep 21, 2025

·

Stayed 1 night

Great staff

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Location

Central City Center location with easy walkability to restaurants, shops, and the fountain; many felt it was safe and convenient for local travel. A few comments noted limited nearby attractions or concerns about the parking garage.

Related guest reviews

10

David

Apr 17, 2023

·

Stayed 1 night

It was nice to have coffee shops and food in the shopping center next to the hotel. It was nice to have that pond to walk around too.

10

Raymond

Jun 12, 2023

·

Stayed 1 night

Quiet property, clean room, and convenient distance to multiple restaurants.

8

Beata

Jul 1, 2023

·

Stayed 1 night

Great location, love the walkability and the fountain view.

10

Nicholas

Oct 23, 2023

·

Stayed 3 nights

The location was perfect. Many options for different types of food and very close to norfolk

10

Farrell

Nov 3, 2024

·

Stayed 1 night

City center doesn’t have much to offer

10

Gil

Sep 23, 2024

·

Stayed 1 night

Property was very pleasant and in a giod location.

10

Michelle

Mar 31, 2025

·

Stayed 1 night

We loved the staff and cleanliness of the room and property. Centrally located

10

Denise

Feb 25, 2024

·

Stayed 1 night

Friendly and responsive staff. Safe and convenient location.

10

Luisa

Jul 9, 2023

·

Stayed 1 night

Nice location

10

Jean

Oct 22, 2024

·

Stayed 1 night

Location is excellent and central to all points in the area

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Dining

On-site breakfast and restaurant feedback is mixed, ranging from great to undercooked or average. Several guests highlighted plenty of nearby dining and coffee options within a short walk.

Related guest reviews

10

Mary

Sep 11, 2023

·

Stayed 3 nights

I liked that the staff had Ice and water for tennis players in lobby. I think light breakfast should have been included.

8

Christopher

Nov 19, 2024

·

Stayed 2 nights

Very convenient … walked around in the morning for coffee… cute coffee shop. Italian restaurant was good… 2 minute walk from Hotel.

8

Kevin

Jun 11, 2023

·

Stayed 1 night

Very comfortable hotel. Reasonably priced. Breakfast buffet was strangely undercooked. I usually find the opposite.

10

David

Apr 17, 2023

·

Stayed 1 night

It was nice to have coffee shops and food in the shopping center next to the hotel. It was nice to have that pond to walk around too.

10

Kimberly

Dec 29, 2023

·

Stayed 1 night

Loved the Christmas lights and decorations out front. Staff was very attentive and friendly. Restaurant had great food and service

10

Nicholas

Oct 23, 2023

·

Stayed 3 nights

The location was perfect. Many options for different types of food and very close to norfolk

10

Kimberly

Sep 8, 2024

·

Stayed 1 night

The staff was very nice. The breakfast was great! There was nothing that I could say negative

10

Nadine

Jan 19, 2023

·

Stayed 3 nights

I recently stayed in the area for three days for work. The location is good, very close to restaurants, shopping and the highway. The hotel was very clean. The staff was amazing. The food in the hotel is not great, but lots of options in the immediate area.

10

Marietta

May 12, 2025

·

Stayed 2 nights

My daughter and I travel during Mothers day weekend each year and I decided we go to Newport News VA instead of Virginia Beach! I am so glad we did. This is a quaint little place that we enjoyed. The fountain view from our room at the hotel was a blessing. The staff, especially Alexandria, were amazingly pleasant and helpful. We could not get in the pool that was advertised due to the unclean condition it was in. Overall, I loved the Living Museum, the restaurants, hotel breakfast was so so good and will bring my husband there for a short train visit. Thank you all for making our trip wonderfully peaceful and pleasant. Love, Marietta

10

christopher

Apr 16, 2023

·

Stayed 2 nights

So, looking for affordable, clean, most excellent location with a gigantic fountain right outside and movie theater, cafe (amazing coffee), and some great dining…this is a keeper on our list of place WE ONLY STAY AT. Easy parking and just excellent all around. Did not eat at the hotel, so can not say much there. Room, shower, view, bed were all amazing. Thank you

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Month	Average price
January	$143
February	$172
March	$165
April	$265
May	$201
June	$229
July	$220
August	$191
September	$212
October	$212
November	$169
December	$143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $172	2 $202	3 $199
4 $156	5 $226	6	7 $197	8 $192	9 $192	10 $202
11 $161	12 $175	13 $204	14 $195	15 $195	16 $206	17 $206
18 $175	19 $226	20 $262	21 $247	22 $274	23	24 $355
25 $165	26 $185	27 $247	28 $257	29 $206	30 $185	31 $196

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $253	18 $185	19 $185
20 $168	21 $191	22	23 $257	24 $195	25 $206	26 $196
27 $161	28 $161	29 $176	30 $179

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 2 Double Beds (Mobility Accessible, Tub)

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds

Concierge Room, Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Newport News Marriott at City Center

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Prices for upcoming dates