Newport News Marriott at City Center

Wonderful staff that are courteous, pleasant, knowledgeable, and very helpful. Beautiful surroundings.

Staff was super friendly and accommodating and checking in/out were a breeze! Would definitely stay here again!

Parking was safe and easy. The double bed rooms should have queen size beds.

Our stay was disappointing overall. The hotel is showing its age, and our room felt old and run-down. The toilet paper holder repeatedly fell off the wall, and you could clearly see it had been screwed back into the same damaged spot many times instead of being properly repaired. The biggest issue was a false fire alarm around 10:15 p.m. Families, including ours, had to wake their children and evacuate the building in their pajamas. Once outside, there was little to no communication from the staff about what was happening or what we should expect. After we were eventually allowed back into the building, the emergency intercom continued sounding for another 15 minutes, making it difficult for anyone to settle back in. To make matters worse, the hotel was hosting a three-day Indian wedding celebration. While we respect that guests are celebrating a special occasion, the hotel did a poor job of managing the impact on other guests. Loud music and dancing began as early as 8:15 a.m., waking people who were trying to sleep. It was also difficult to enter and exit the hotel and access the parking garage because the celebrations frequently blocked normal access. Had we known a large multi-day event would significantly affect our stay, we would have chosen a different hotel. Overall, the lack of maintenance, poor communication during the fire alarm, and the disruption caused by the event made this a disappointing experience. I cannot recommend staying here.

Everything was great. As good as one would expect from a Marriott.