Name: Quality Inn & Suites Kennewick Tri-Cities
Address: 5616 West Clearwater Avenue, Kennewick, Washington, United States of America, Kennewick, Washington, US
Price range: US$78–US$184 per night
Rating: 8.13

What guests think

Across recent reviews of Quality Inn & Suites Kennewick Tri-Cities, travelers highlight very spacious rooms and generally friendly, accommodating staff at a reasonable price, while opinions are mixed about cleanliness and the building’s age and maintenance.

Amenities are basic, the location is convenient to shops and dining but feels rough to some, and noise can carry. Breakfast feedback varies from solid hot options to limited or unreplenished items. Overall, expect large suites and friendly service with trade offs in polish and surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities are basic, with repeated mentions of no elevator and a small fitness room often missing free weights; one review also reported no pool or hot tub and an unavailable business center. It is pet friendly with a small dog area, and a few entry or security concerns were noted.

Related guest reviews

8

Janice

1 Oct 2025

·

Stayed 1 night

The dog relief area is very small and ran out of poo bags both stays. Staff always supplied them at front desk. Staff very nice. Breakfast good.

4

Venesa

17 Jun 2025

·

Stayed 1 night

The back door is Broken open to where people can access when ever very un safe

10

Melissa

27 Oct 2025

·

Stayed 2 nights

Did not have breakfast or coffee. Very Pet friendly but potty area could have been bigger & cleaner.

8

Sophie

6 Jan 2025

·

Stayed 1 night

Overall it was great! The woman, Jadelynn I think was her name, working was very nice and accommodating. She seems like a hard worker and any time I or any other guest asked for something she said yes with a genuine smile on her face and completed the task. The only reason I give 4 stars is because the fitness center didn’t have any dumbbells despite having a bench and racks for them. Also on one of the stair sides the banister was broken.

8

Kathleen

6 Aug 2025

·

Stayed 2 nights

This property doesn’t have a lot of amenities but if you are looking for a clean, safe place to stay for a good nights sleep, this is a great option. Staff is friendly and efficient. No elevator for second floor so if that is an issue ask for a ground floor room. It does have laundry facilities. Breakfast options include biscuits/gravy, sausage, egg (rounds), cereals, assorted breads/ bagels, waffles, yogurt, and fresh fruit. Breakfast area clean with ample seating. Room was large with refrigerator microwave, separate sink in food area and small table.

10

Cindy

8 May 2023

·

Stayed 4 nights

We stayed there because of its fitness center. Even thoughit shows weights they were not there. The managment said they were stolen a few.months ago. So why didnt they replace them. We lift weights daily for strenth. Other then that the place was great.

8

Cynthia

23 Jun 2025

·

Stayed 1 night

Perfect continental breakfast for the family. The hotel was great, rooms were good, but wish they had an elevator.

6

Michael

26 Aug 2024

·

Stayed 3 nights

The property did not have a swimming pool or hot tub as was advertised at time of purchase. Waffle/Pancake machines were all out of order for the whole stay. Also the AC was not working and the staff would do nothing to help, wich was the constant during our stay. Also when we needed to print some info while on our stay the computer and printer were both UNAVAILABLE for guest use. .... WE DID NOT ENJOY OUR STAY!!!

6

Elyse

6 Apr 2024

·

Stayed 2 nights

This hotel is right on a busy street, and feels run-down. The exercise room doesn’t have weights because we were told they are always getting stolen. We stayed here because it was one of the few hotels available during a busy weekend of sorting events in the area…..we probably wouldn’t stay again.

4

Melissa

28 Jun 2024

·

Stayed 1 night

NO elevator???? What hotel that is more that 1 story, not have an elevator? And to not say that website!! Poor condition hotel. I was passing through but I’d never stay there again

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms and common areas clean, while others reported smoke or musty odors, stained carpets or bedding, and occasional housekeeping misses. Wear in halls and fixtures shows in places.

Related guest reviews

4

Ivy

1 Sept 2025

·

Stayed 1 night

This is a small older property that has been redone. The front desk folks were nice, and that's about it. The room reeked of cigarette smoke, as did the hallway. There was rust on most metal surfaces, one curtain was broken and both curtains had paint on them. The exhaust fan rattled loudly and the shower head squealed for the entire shower. While the sink, shower, and toilet were clean, the general condition of the room and of the property, aside from the pretty front-desk area in the lobby, is quite worn and grungy.

4

CRYSTAL

4 Nov 2023

·

Stayed 1 night

Our room smelled so strongly of animal urine that it was hard to sleep, and we never took our shoes off because the carpet was so dirty and smelled so terrible.

2

Lacie

27 Apr 2025

·

Stayed 1 night

The lady at the front desk was the only nice thing about our stay. She was very pleasant and friendly. One of the beds in our room had eyelashes, hair, and what appeared to be a public hair. Everything was dusty and unkept and it smelled very musty in the room. The carpets also had definitely not been vacuumed. Sadly our visit with family was during a big soccer event and a training for firefighters apparently so finding another room last minute was not an option. I would never stay in this hotel again. I’ve never stayed someone this dirty.

10

Jim

21 May 2024

·

Stayed 1 night

Great staff and super clean

10

sarah

31 May 2025

·

Stayed 1 night

Very clean, nice rooms and good location. Friendly staff.

6

Derek

4 Sept 2023

·

Stayed 1 night

Good breakfast, staff was nice. Cleanliness was awful. Rooms and carpet floor. Not good! Coffee was good. Location (required security to check in on the property 4-5 times per night).

10

Deisy

17 Jan 2025

·

Stayed 1 night

Hotel was nice and clean.

4

Kevin

29 Aug 2025

·

Stayed 2 nights

We had a couple dirt pillow cases and there was hair in our sheets that wasn’t ours

4

Charlotte

6 Jun 2025

·

Stayed 1 night

Room was not very clean, but was comfortable enough. It served our purpose, but I would not stay there again.

6

Buffy

26 Jan 2025

·

Stayed 1 night

Customer service was good. Room smelled heavily of cigarette smoke. Told the front desk so I wouldn’t be charged for smoking, was not offered another room.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are notably spacious with comfortable beds and handy kitchenette setups. Decor and fixtures feel dated in spots, and noise from adjoining rooms, upstairs footsteps, or the road is a recurring issue.

Related guest reviews

10

connie

19 Jul 2024

·

Stayed 1 night

this is my favorite place to stay when I go to the Tri-Cities. The rooms are huge and spacious every single room at this place is a suite and comes with a kitchenette style area, couch, coffee table, and table.

10

Leslie

2 Dec 2024

·

Stayed 1 night

Breakfast was lacking. Opened at 6:00 am and the hot food was gone within minutes and it never was replenished. Thank goodness for toast. There is no soundproofing between floors. Kids playing above us sounded like they were going to fall through. Thankfully they went to bed early. Price was great but that truly was the only bonus.

10

Mark

18 Jul 2024

·

Stayed 1 night

Everything met or exceeded expectations. The king suite was a real bargain and I can't think of anything negative regarding the hotel itself. We already booked another stay.

8

Gordon

20 Apr 2022

·

Stayed 1 night

The room itself was very nice, the only issue is the sound proofing leaves a little to be desired as I could hear other guests in adjoining rooms

6

jaeyong

5 Sept 2025

·

Stayed 5 nights

Could not sleep because I heard noisy from other rooms.

10

Elizabeth

7 Aug 2025

·

Stayed 1 night

I really appreciate the size of the room, bed is extremely comfortable with lots of pillows, excellent safety features.

8

Scott

18 Sept 2025

·

Stayed 2 nights

Clean big rooms. Staff was friendly and breakfast was good. Only complaint is that it is dated. Carpet should be replaced.

10

Peter

3 Apr 2024

·

Stayed 1 night

The room was surprisingly very large with a kitchenette in it. Almost a mini-apartment setting. Both my husband and I were able to take showers and both of us had great water pressure and hot water. I did have to move the coffee maker into the kitchenette as it wasn't plugged in and I couldn't move the dresser to plug it in.

8

Tim

27 Apr 2024

·

Stayed 1 night

For a last minute trip it was fine. Room was a mix of modern and dated. Feels like it’s in transition.

6

Erin

13 Apr 2024

·

Stayed 1 night

The room was huge! But there was quite a bit of noise from the road.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, accommodating, and honest. A minority reported unhelpful responses, check in or deposit frustrations, and limited resolution of noise or room issues.

Related guest reviews

10

Maria

30 Nov 2024

·

Stayed 1 night

. Awesome costumer service. Super clean.

10

Angela

29 Sept 2025

·

Stayed 1 night

Janna was absolutely amazing! Listened to our situation and got us in quickly. Room was super comfortable and we loved the layout and amenities. Wish we could have stayed longer. Property is in excellent condition and close to everything we needed!

2

Ty

11 Feb 2024

·

Stayed 1 night

The lady at the front desk lied to me. We had the executive suite reset. When we arrived she scrambled, looking through paperwork. When I asked if our room wasn't available she said "oh no it is I was checking something else" then she put us on the first floor room 125 which was the handicap room. Far cry from the executive suite on the second floor. I was super disappointed after having family over to hang out (also staying at the same hotel) and confronted the desk lady in the a.m. and she confirmed we weren't in the executive suite. I was going to push the issue but my wife gave me the "look" to not make a scene. Overall I'm super irritated I was lied to without even trying to overcome them double booking the room. I would accept a refund and it would be water under the bridge. As of now I'm never staying at another red lion hotel.

10

Mary

26 Oct 2023

·

Stayed 1 night

Staff was very professional and helpful. My husband left his wallet with a lot of cash, iPhone and truck keys in the room. Housekeeping tracked us down and returned it to us in a timely manner, all cash and cards untouched. Very honest and so kind. Check in was great. They exceeded our expectations, finding the perfect room for us. We will certainly stay here again.

6

Michael

4 Sept 2023

·

Stayed 2 nights

Overall this day was good. I was there for a softball tournament and when I left and came back evidently the maid had left the door cracked open so I was very concerned when I got back that someone had stole my things but everything seemed to be there. One of the ladies at the front desk was very rude when I asked her for a receipt for my stay she said it will be emailed to you and I told her I wanted a receipt also because I have had a bad experience with not getting my email receipts so I wanted a real one and she refused to give me one.

10

Yarely

2 Dec 2024

·

Stayed 1 night

Staff was amazing

6

Megan

24 Jun 2025

·

Stayed 1 night

Upon check in the staff didn't know how to do the old for incidentals leaving me with 3 $50 holds ($150 total) on my account. Still waiting for them to drop.

10

Angela

2 Sept 2025

·

Stayed 2 nights

Stayed for 2 nights. All employees always greeted us even if we were in and out all day and they’ve seen us multiple times. From my view, everything was pretty clean. The beds were very comfy!! The building isn’t new and you can tell but the stay was still wonderful.

4

Dustin

9 Jan 2025

·

Stayed 3 nights

They never got after kids yelling and screaming in hallways way past 10:30pm

10

Amber

18 Jul 2025

·

Stayed 1 night

Great overnight stay. The hotel staff was great! Very professional and friendly. Lots of parking options.

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AI-generated summary based on recent guest reviews

Location

Convenient for reaching the mall, restaurants, and main roads. Several reviews also described the surrounding area as rough or feeling unsafe, with occasional loitering.

Related guest reviews

2

José

10 May 2024

·

Stayed 1 night

>its not safe area

2

vivian

31 Jul 2025

·

Stayed 1 night

There were many homeless people laying on the sidewalk outside of the property and loitering. For my own safety and the safety of my vehicle I did not stay and still had to pay for the room. I will not be using Expedia any longer.

10

Marc

25 Apr 2024

·

Stayed 1 night

On a main st but still quiet. Many dining options nearby

8

Michael

3 Sept 2024

·

Stayed 3 nights

Location makes it easy to get where you got to go.

6

Karen

12 May 2024

·

Stayed 2 nights

It was easy to find

10

Stacy

23 Jun 2024

·

Stayed 3 nights

Great option for my family. Was in the center of the city so everything was 10-15 min from the location.

8

eric

17 May 2024

·

Stayed 4 nights

Good value on the dollar. Near dining, stores, and grocery. Sorta close to fwy access. Next to a main arterial, so traffic noise.

10

Gregory

24 Apr 2022

·

Stayed 1 night

Nice place to stay! Close to the mall and restaurants.

2

Sarah

9 Oct 2024

·

Stayed 1 night

This is located in the center if the Tru-cities in a sketchy part of town. I was kept awake all night by the tweakers who live there.

4

Michelle

14 May 2024

·

Stayed 1 night

We obviously booked at the wrong Red Lion in Kennewick…this place looked like a former Motel 6? The rooms were clean and the beds comfortable, but the bathroom desperately needs a renovation. Toilet seat was well worn, shower wasn’t terribly clean (old fiberglass) and the exhaust gas wiring was exposed. The area was quite sketchy too…not a safe feeling area. The exterior grounds were dirty, transient clothes were scattered around as well as trash. The staff was extremely friendly though…so high marks for the staff making the best of the area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often appreciated as a free hot option with eggs, sausage, biscuits and gravy, and pancakes. Others found items limited or not replenished and coffee quality inconsistent.

Related guest reviews

10

James

6 Mar 2023

·

Stayed 1 night

The room has a lot of space with a separate sitting area along with the king bed. I also like the hot breakfast with eggs, sausage and biscuits with gravy, a good way to start the day. A good value for the price.

6

Christine

4 Nov 2024

·

Stayed 1 night

Staff at check in was wonderful and the room was clean. There was no hair dryer in the room. There was only 1 decaf and 1 regular coffee in the room. At breakfast all the food was empty and no staff around.

10

Leslie

2 Dec 2024

·

Stayed 1 night

Breakfast was lacking. Opened at 6:00 am and the hot food was gone within minutes and it never was replenished. Thank goodness for toast. There is no soundproofing between floors. Kids playing above us sounded like they were going to fall through. Thankfully they went to bed early. Price was great but that truly was the only bonus.

8

Teri

8 Jun 2024

·

This was a convenient location for a visit to our kids in Kennewick. The room was extra large, with the bed separated from the couch/ mini-kitchen. The TV monitor was on a swivel to be used from the couch or bed.

8

Andrea

31 Jul 2024

·

Stayed 1 night

The facility was noisy due to a large church group staying at the motel. We were told they served breakfast in the morning usually eggs, sausage, cereal yogurt and fruit. When we arrived for breakfast the next morning at 7am there was only some fruit, some cereal and a couple of Yogurts. No juice. Just coffee

6

James

16 Jun 2024

·

Stayed 1 night

Smelled like marijuana. Breakfast bar was almost empty at 730. No sausage, no biscuits, only one regular bagel. TV had limited functionality. Provided channel guide was 2 years old and not accurate.

10

Linda

29 Jan 2025

·

Stayed 1 night

Very friendly staff, dog friendly, and a great breakfast

6

Roni

22 Sept 2025

·

Stayed 1 night

Stains in bed covering, cracked tiles in bathroom, air conditioning didn’t work. Drapes stuck. Angela was very willing too help although there wasn’t much she could do to fix the air. By 8:00 there was no warm food for breakfast.

10

Sandra

25 Oct 2023

·

Stayed 1 night

The staff at front desk check in were awesome! Our room was spacious and comfortable. The breakfast is very nice - biscuits and gravy were tasty!

10

Jeanne

4 Feb 2025

·

Stayed 1 night

For being by a main street, the hotel was very quiet. The staff, both night and morning, were VERY FRIENDLY and helpful!! Good, hot coffee (regular AND decaf) is available 24/7. The room was very nice. Bed was comfortable. The breakfast was GREAT - eggs, meat, biscuits and gravy, bagels, yogurt, various cereals, fruit, juices, the great coffee and MORE! I would recommend this hotel to anyone!! VERY NICE!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$69
February	US$71
March	US$84
April	US$108
May	US$104
June	US$121
July	US$103
August	US$89
September	US$104
October	US$88
November	US$88
December	US$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $97	10 $99	11 $117	12 $117
13 $82	14 $97	15 $94	16 $94	17 $94	18 $145	19 $184
20 $94	21 $86	22 $86	23 $82	24 $94	25 $109	26 $109
27 $78	28 $90	29 $94	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $126	3 $126
4 $82	5 $90	6 $90	7 $90	8 $90	9 $90	10 $94
11 $78	12 $90	13 $90	14 $90	15 $86	16 $82	17 $90
18 $78	19 $90	20 $86	21 $90	22 $86	23 $98	24 $102
25 $78	26 $86	27 $86	28 $86	29 $86	30 $90	31 $86

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Quality Inn & Suites Kennewick Tri-Cities

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