Name: Crowne Plaza Milwaukee Airport by IHG
Address: 6401 South 13th Street, Oak Creek, Wisconsin, United States of America, Oak Creek, Wisconsin, US
Price range: US$80–US$120 per night
Rating: 7.52

What guests think

At Crowne Plaza Milwaukee South by IHG, travelers often praise friendly staff, airport convenience, and good value, but report inconsistent upkeep, maintenance issues, and repeated pool or hot tub closures, plus check-in delays and billing or voucher confusion.

Rooms range from clean and comfortable to dated, with occasional AC, plumbing, TV, or Wi-Fi issues and some reports of firm beds or dampness. Location is close to the airport and highways, but walkability is limited and the immediate area feels industrial with an abandoned building nearby. Expect a convenient airport stay with personable service, but verify amenity status before arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests encountered pool and hot tub closures or maintenance problems. The airport shuttle is appreciated, while parking lot conditions and inconsistent venue hours are noted.

Related guest reviews

4

ROGER

31 Dec 2024

·

Stayed 2 nights

They said they had a pool and a hot tub neither were working. that’s why I had picked that hotel for those amenities.

10

Gail

20 Jan 2025

·

Stayed 6 nights

Very friendly staff. Clean room. Very convienient. Fantastic shuttle service to the airport and they offer an affordable park and ride if you need to leave your car there.

4

Christopher

1 Dec 2025

·

Stayed 1 night

The pool was closed. I also prepaid for breakfast, but the cook didn't come in, so breakfast was cancelled. I lost my money for that.

2

Hailie

23 Nov 2025

·

Stayed 1 night

Did a weekend trip with the family and the pool for closed the whole time we were there. Bummer for my 5 yr old. Also states continental breakfast, but when going down to breakfast, I guess you had to get a little breakfast card when you check in and we weren’t given one, so had to go out somewhere else.

6

derek

27 Jun 2025

·

Stayed 1 night

Pool room dehumidifier didn’t work and it appears neither unit has been working properly for a while

8

johnathon

30 Nov 2025

·

Stayed 2 nights

Room was clean, hotel was nice. I rented a suite which was a lot smaller than I expected. The indoor pool was also not accessible. All and all it was a good place to stay.

10

Carla

18 Aug 2025

·

Stayed 1 night

My room was clean and comfortable. The desk staff helped me set up a shuttle pick up in the morning. The shuttle driver was very pleasant and the rude was comfortable. I would stay here again.

4

joanne

26 Feb 2025

·

Stayed 4 nights

For such a large hotel there should be two people at the counter. The parking lot was dark, no luggage racks available, enormous potholes in parking lot. Roll in shower had hand held showerhead with no clamp to control height of spray. No shelf in shower to hold soap or shampoo. Thermostat not user friendly...had to get maintenance to get some heat. I checked out after one night...would not stay the original four i was planning on.

4

Rachael Lee

20 Jan 2025

·

Stayed 2 nights

Pool was closed

6

Amanda

18 Jan 2025

·

Stayed 1 night

Went thinking my family could use the pool but the pool and hot tub were down. Property should let people know or post that it’s down

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Cleanliness

Feedback is mixed: some found rooms and common areas clean, while others reported stained carpets or linens, musty odors, dampness or mold, and pests in a few cases.

Related guest reviews

6

Andrea

27 Apr 2025

·

Stayed 2 nights

Roaches were in our room!

6

Michele

28 Sept 2025

·

Stayed 1 night

The room was nice but we did find some black mold in the morning. Told front desk about it and nothing was done. Not impressed...

4

Lyssette

8 Jul 2025

·

Stayed 3 nights

Came into town for Summerfest and this was the only reasonably priced hotel left that accepted dogs. The hotel overall appeared to be well maintained, but I had some issues. The elevator had a strong urine odor and was visibly dirty, as was the hallway carpet. The air conditioning in my room sucked! It seemed to turn off intermittently and would only run on fan mode, which left the room feeling humid and uncomfortable. Sleeping was difficult because of how warm and sticky the air became overnight. The fitness facility was just okay. While I appreciated having access to it, there was a hole in the ceiling with water dripping and it didn’t feel safe. I just rushed my workout to get out. That said, the one thing that truly made a positive impression was the exceptional customer service. From check-in to the daily greetings from the front desk team, everyone was friendly, helpful, and incredibly welcoming to both me and my puppy. Their warmth and professionalism really stood out. While I was disappointed by the cleanliness and A/C issues, I would consider returning because of the staff. The service was top-notch, and with a few improvements, this hotel could be a great place to stay.

4

Matthew

12 Nov 2025

·

Stayed 3 nights

Room was not that clean, more so the bathroom. I was charged twice although I pre paid.

2

Laura

7 Aug 2025

·

Stayed 1 night

I asked for a quiet room, and they put me across the staff area where I am trying to sleep but can’t due to vacuuming at 9 PM. The bathroom didn’t have a hairdryer or soap/shampoo and the bed sheets had stains that looked like blood or poop. One of my worst hotel stays in my life.

4

Gabriel

10 Nov 2023

·

Stayed 1 night

Staff was friendly but room had a couple of large to medium sized bugs. Sheets were also dirty and scuffed. Dirty ceilings as well. Could have just been an unlucky visit but I would not recommend this hotel.

6

Ginger

1 Nov 2024

·

Stayed 1 night

I previously stayed here a couple times per year but hadnt been here in about 2 years. It is beginning to fall into disrepair. Had to be moved from 1st room because bathroom was filthy. Looked like it was wiped with a dirty rag. 2nd room was on a floor where the hallway smelled like weed for the entire first day.

4

Kelly

2 Jul 2025

·

Stayed 1 night

Took a long time to check in and staff were unhelpful and didn’t seem to know what was happening. Room wasn’t very clean (bathroom counter clearly hadn’t been wiped down). Kind of a sketchy neighborhood with an abandoned hotel next door.

4

jason

19 May 2025

·

Stayed 1 night

This place needs an update. Carpets were disgusting. The ceilings had stains and the elevators smelled like pee.

4

Nina

13 Jan 2024

·

Stayed 2 nights

Sheets were dirty. The walls had stains. There people above us had a physical altercation most if the night. Not a pleasant experience left after the first night.

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Rooms

Rooms vary from comfortable and quiet to dated, with small or smaller-than-expected layouts. Recurring issues include AC performance, aging fixtures, and occasionally inconsistent Wi-Fi or firm beds.

Related guest reviews

6

Katrina

24 Jul 2025

·

Stayed 2 nights

Our room did not have conditioner or lotion and everything was very damp almost wet. The rug the bedding etc.

8

Ian

24 Feb 2025

·

Stayed 1 night

A little older. Room was a little cold, but it had a little patio with door. Temperature was hard to regulate with the thermostat. Lady at the desk was nice. There are a lot of different restaurants within a couple miles drive.

6

Tanya

8 Apr 2025

·

Stayed 1 night

Room was nice/clean. Bed was uncomfortable

8

JOE

1 Apr 2025

·

Stayed 1 night

Nice place. Friendly staff. Shaky internet. Didn’t use much other amenities.

8

Chauntine

14 Sept 2025

·

Stayed 1 night

The hotel is upgrading, so that's a good thing. The bad thing is that the hotel has to upgrade. Other than that, the bed and pillows were comfortable.

8

Steven E

25 Jul 2025

·

Stayed 2 nights

Room was comfortable and clean. Wi-fi was inconsistent.

8

johnathon

30 Nov 2025

·

Stayed 2 nights

Room was clean, hotel was nice. I rented a suite which was a lot smaller than I expected. The indoor pool was also not accessible. All and all it was a good place to stay.

8

Scott

24 May 2025

·

Stayed 1 night

We enjoyed our stay as the room was clean, quiet, and comfortable. Staff we friendly and helpful. Parking was easy and location totally met our needs. Would definitely stay here again in the future.

8

Mary

29 Jul 2025

·

Stayed 1 night

Nice, clean, not super updated but for the price perfect

6

Steven

11 Sept 2023

·

Stayed 2 nights

Not much to do walking distance. The lobby was nice but everything else was very outdated. Not at all what I expected from a Crown Plaza property. Bathrooms are small, rooms look like they are from the 80’s, limited storage space, bed was awkwardly angled from the wall. Breakfast coupons were bought for my stay were a $12 value, didn’t see that posted anywhere until we received them. Oh, but you can use them at Starbucks, but turns out I bought 3 Grande coffee drinks and used 2 coupons and still had to pay more. Think of it more as a 2 star quality and your expectations may be met. Overall, not impressed and we wouldn’t stay there again.

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Service

Staff are frequently described as friendly and helpful, and issues are often addressed with room moves or assistance. However, repeated reports mention slow or delayed check-ins, communication or billing confusion, and occasional rudeness.

Related guest reviews

4

Seth

2 Sept 2025

·

Stayed 1 night

Check-in is at 3. I arrived at 3:45 and my room was not ready. The hotel wasn't even busy with a mostly empty parking lot. Not being able to check in set in motion a series of unfortunate events that could have been easily prevented. If you need a room promptly, look elsewhere. If you need a mediocre room and are flexible, this might work for you.

2

Brandon

5 Aug 2025

·

Stayed 1 night

I encountered rude staff members when inquiring about my reservation. The woman at the front desk stated, verbatim, “someone what playing on the phone when they said you would be able to check in, I don’t know what to tell you” with a very distasteful attitude, especially when I approached her in a well manner.

10

Holly

9 May 2025

·

Stayed 2 nights

Amazing and friendly staff. Receptionist was able to help me navigate a difficult situation seamlessly and I couldn’t have asked for a better experience while dealing with a booking problem!!

4

Evelyn

2 Oct 2025

·

Stayed 2 nights

We had a positive experience with the staff, who kindly relocated us to a different room due to a leaky shower. However, upon checking out, we were surprised to see additional fees added to our bill. The original total for two nights was $179, including tax and fees, (with incidental charges $278) but after removing the incidental charges, the total still came out to be $224, with an extra $45 added on top of the initial amount :( This seems unusual compared to our recent stay in Chicago, where the final bill matched the expected total when we booked. As someone who always leaves hotels in the same condition as I found them, I was disappointed to see the total bill balloon after checkout. considering the hotel's condition and location in Milwaukee, I felt the final amount was excessive The hotel’s condition was slightly old and not new, with dirty floors. Considering the nightly rate was over $100+ ,(after checking out) I would recommend exploring other options that offer better value and amenities.

8

Gary

16 Aug 2025

·

Stayed 2 nights

The room wasn't ready upon check in but the customer service was great. Incredible service from Chuck and Ed sold us on the stay - the friendliness of the staff is something not easy to find, but was found here.

10

Tikesha

13 Jul 2024

·

Stayed 1 night

I enjoyed my stay and Ashley was the best. I spoke to her over the phone before I arrived and whenever I saw her in the lobby!! She made my stay even better for sure!!

10

Jean

27 Nov 2025

·

Stayed 1 night

Only stayed one night before my flight out but I had excellent customer service and would stay there again. Friendly and Helpful staff

2

Avalon

24 Aug 2025

·

Stayed 1 night

Absolutely unacceptable. We arrived at check in and were told that our room was not ready. It was hours until we were able to finally check in. The room was not clean for how long it took them to clean it. They told us it would only be a few minutes when in reality we waited hours. Just pathetic. No professionalism nor apologies. The hotel is in a nice area though.

2

Brandon

24 Aug 2025

·

Stayed 1 night

Check in started at 3:00. We weren’t able to check in until way past 5:00. The front desk was very sassy to my fiancé and I. Looking to get a discount.

10

Thai

20 Aug 2025

·

Stayed 2 nights

Great room, staff was very friendly, door cards were glitchy but they gave us new ones right away. And we had an issue with a smell in our room and they moved us with no issues.

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Location

Convenient for MKE and freeway access and a quick stop before flights, with ample parking. Limited dining within walking distance and an industrial feel or abandoned neighboring property are common remarks.

Related guest reviews

10

Rogelio

6 Jun 2025

·

Stayed 3 nights

Confortable and near to the airport

8

Beth

16 Sept 2024

·

Stayed 1 night

Abandoned hotel next door needs to go.

8

Myles

5 Apr 2025

·

Stayed 1 night

Just spending a night in Milwaukee between a night Bucks game and a Brewer's day game. Location wasn't bad for these events. This hotel was a bargain based on cost and cleanliness.

8

Robert

26 Aug 2025

·

Stayed 1 night

Great customer service, nice room located right off the highway very convenient to get back on the highway and head towards Downtown Milwaukee

8

Brian

15 Jul 2025

·

Stayed 3 nights

The hotel lobby is spacious with a Starbucks inside. The rooms are spacious and clean. It is a good price but is a bit farther away from restaurants and stores.

8

Benjamin

16 Jan 2025

·

Stayed 1 night

Nice place next to airport

8

Scott

24 May 2025

·

Stayed 1 night

We enjoyed our stay as the room was clean, quiet, and comfortable. Staff we friendly and helpful. Parking was easy and location totally met our needs. Would definitely stay here again in the future.

4

Kelly

2 Jul 2025

·

Stayed 1 night

Took a long time to check in and staff were unhelpful and didn’t seem to know what was happening. Room wasn’t very clean (bathroom counter clearly hadn’t been wiped down). Kind of a sketchy neighborhood with an abandoned hotel next door.

10

Margaret

25 Jan 2025

·

Stayed 1 night

Super convenient near the airport, perfect for a quick overnight.

8

Ashley

16 Feb 2024

·

Stayed 2 nights

close to everything such as the airport, restaurants and other establishments

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Dining

Experiences range from excellent breakfasts and a useful on-site restaurant or Starbucks to staffing shortages, late openings or cancellations, limited menu or stock, and voucher or charge confusion.

Related guest reviews

10

Sherry

19 Jun 2025

·

Stayed 2 nights

Excellent stay! Very helpful front desk. The Starbucks in the lobby and shuttle back and forth from the airport are extra added perks. The dinner we had at the restaurant was also amazing!

10

Claire Patton

17 Jun 2025

·

Stayed 3 nights

Hotel was great choice to see the Brewers play. Indoor pool was great. Food was great at on site restaurant. Really nice self serve area that includes alcohol and snacks to charge to your room. Loved the free shuttle to the airport. Will stay there again!

4

Christopher

1 Dec 2025

·

Stayed 1 night

The pool was closed. I also prepaid for breakfast, but the cook didn't come in, so breakfast was cancelled. I lost my money for that.

2

michelle

14 Jul 2025

·

Stayed 3 nights

If I could give zero stars, I would. There are too many issues to even address in a short review. The biggest issue was that they wouldn't honor the price that was quoted on Hotels.com. They also accused me of checking out early even though I had the dates right on my confirmation. No coffee in the room,no housekeeping, empty soap dispenser, pool not open at the posted time, the Starbucks on the premises was out of everything, ice machine not working....I could go on.

6

Christina

21 Jan 2024

·

Stayed 1 night

Paid for breakfast. Breakfast was supposed to be offered starting at 6:30. At 6:45 the restaurant still wasn’t open because the cook wasn’t there. Staff was rude. Missed out on breakfast since we had to be on the road by 7:15.

6

Sharon

31 Mar 2025

·

Stayed 2 nights

Called last week before our arrival to ask if the hotel bar would be open. They told me yes. We had a group of 8. Upon arrival bar was closed in a friday night. Went to breakfast service was amazing by Becky. Felt sorry she was the only server and she did a. amazing job. She did have a group that walked out before she wasn’t attentive due to all the tables she had by herself.

10

Robert

14 Nov 2025

·

Stayed 1 night

The staff was wonderful. They were very helpful whenever we had a question. They were quick to take care of any needs. Breakfest was top notch for any hotel. The restjrsnt attached to the hotel was great as well. The service and food was awesome

6

Karissa

3 Aug 2025

·

Stayed 1 night

We booked thru Expedia. Upon checking in, we were told by the host that the breakfast that we purchased through Expedia was voided. “It’s only for members”. We were told we’d get a refund for the total of $24 ($12 each) by the host (we didn’t). Then the host says we can purchase the breakfast if we’d like through them. So that was confusing. We saw in the elevator a sign that said $12 ea. breakfast. Nothing about a being a “member”. We ate somewhere else. The bed was rock hard. The fitted sheet was stained but clean. I’ll post pics if possible. The mirror light in the bathroom didn’t work.

8

Jen

4 Sept 2024

·

Stayed 4 nights

Overall, we enjoyed this hotel! The pool was big for a hotel. The breakfast food was good but we only got to eat two of four days because there was only one server and a big line. I wish I didn’t buy the breakfast vouchers for that reason. The rooms were comfortable. There were Starbucks drinks for purchase in the lobby.

4

LEMLEM

13 Aug 2024

·

Stayed 5 nights

We planned on eating at the hotel's restaurant, but they were out of vegetables. We ordered their vegetarian breakfast dish without cheese, eggs, or butter (since we are vegan), but all we received was potatoes. When we inquired about the vegetables, we were informed that they were out. Our waiter was very sweet and apologized profusely.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$77
February	US$82
March	US$90
April	US$98
May	US$97
June	US$108
July	US$89
August	US$123
September	US$99
October	US$102
November	US$74
December	US$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $81	15 $80	16 $80	17 $80	18 $120	19 $120
20 $84	21 $84	22 $85	23 $85	24 $85	25 $99	26 $99
27 $84	28 $85	29 $85	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $85	2 $85	3 $85
4 $85	5 $85	6 $85	7 $85	8 $85	9 $85	10 $85
11 $85	12 $85	13 $85	14 $85	15 $85	16 $92	17 $92
18 $84	19 $85	20 $85	21 $85	22 $85	23 $85	24 $85
25 $85	26 $85	27 $85	28 $85	29 $85	30 $85	31 $85

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Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed (Top Floor)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 Bedroom

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Milwaukee Airport by IHG

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Prices for upcoming dates