Name: DoubleTree by Hilton Neenah
Address: 123 E Wisconsin Ave, Neenah, Wisconsin, United States of America, Neenah, Wisconsin, US
Price range: US$111–US$269 per night
Rating: 8.33

What guests think

At DoubleTree by Hilton Neenah, travellers frequently praise the friendly, accommodating staff and the walkable downtown location near shops, restaurants, parks, and the river, though several reviews note the property and some rooms feel dated or worn.

Cleanliness and maintenance are inconsistent, with multiple comments about dusty or dirty bathrooms, clogged drains, worn carpets, and noise from HVAC or bathroom fans, alongside many mentions of clean rooms and comfortable beds. Amenities like the pool, hot tub, and on-site bar/restaurant are appreciated, but guests report occasional closures, limited hours or menus, and breakfast that costs extra and varies in quality. Parking is on-site but can be limited or disrupted at times. Overall, expect a convenient stay with variable upkeep and services.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and hot tub and find the on-site bar/restaurant convenient, but there are recurring reports of pool or hot tub closures/maintenance and limited or early restaurant hours. Parking is on-site yet can be tight or disrupted at times.

Related guest reviews

6

Cindy

14 Jul 2025

·

Stayed 3 nights

The hotel chose to resurface their driveway and parking lot On a big holiday weekend, when hotel was busy, and did not notify any one with reservations that we could not pulling or have anywhere to park. We had to circle the block 3 times trying to figure out where to go, finally calling the hotel to be put on hold and told to park in a city lot behind the hotel on a side street, even though it said permit parking, and walk all our luggage and belongings across a street. Absolutely ridiculous way of doing business. The staff said they had no idea either until they showed up to work. Our “nonsmoking” room smelled of smoke and the AC barely kept the room cool at full max.

8

Lori

14 Nov 2024

·

Stayed 5 nights

The staff were so patient and friendly. The bar and restaurant were very convenient. Took the time to make my elderly father feel special.

4

John

14 Apr 2025

·

Stayed 1 night

When i called they said the pool was open . But when we checked in it was closed for the hole weekend.

10

Kerry

10 Aug 2025

·

Stayed 3 nights

Pool and hot tub clean and relaxing. Nice park across street with music on Thursday farmers market on Friday. River. Clean premise, would stay here again

8

Kristen

26 Aug 2025

·

Stayed 1 night

Nice pool and hot tub area. Clean and welcoming lobby and friendly check-in.

10

Shari

2 Dec 2025

·

Stayed 1 night

Wonderful stay starting with the courteous check in, nice clean rooms, delicious meal at the restaurant and a relaxing drink at the bar. Everyone we encountered was nice, friendly and helpful.

6

phillip

6 Jan 2025

·

Stayed 1 night

The restaurant was closed early on a Saturday night.

6

Veronica

22 Nov 2024

·

Stayed 2 nights

Parking at this hotel is terrible. They have a lot but there is a bar and apartment building that obviously uses it as well. Trying to find parking is a nightmare. I arrived at 730pm on a Saturday after visiting with family. I drove around for 20 min looking for a place to park. Street parking is 3 hr max and no spots available in lot. Ridiculous!!!! When I finally found a spot there was a party in the lobby. Music and kids running around. This was weird. If a guest wants a party… rent a conference room. Was hard to hear or get to elevator with all the people milling around. Probably why there was no parking too.

10

Martha

15 Jun 2024

·

Stayed 3 nights

Wry nice and clean property. Only downside was parking is a bit limited when at full capacity. One night I had to drive around a bit to wait for a spot to open up in their lot.

10

Matt

4 Mar 2024

·

Stayed 1 night

All good Fitness Center had "dated" equipment

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with multiple mentions of dirty or dusty bathrooms, clogged drains, and worn areas, alongside reports of missed details like empty dispensers. Many others note clean rooms.

Related guest reviews

2

Robert

23 Sept 2025

·

Stayed 1 night

This hotel was very dirty!!! The floor of the shower was black, the smoke detector was orange and nasty. The toilet seat only had one screw holding it on and the coating on the toilet seat was chipping away. No breakfast was offered at 7am when it was suppose to start at 6am. Staff was very unfriendly when this stuff was brought up to them.

6

Kelly

30 Sept 2024

·

Stayed 3 nights

The property was in a great location - very easy to walk downtown and next to the farmers market on Saturday. The staff is very friendly and our check-in/out process was easy. The rooms are updated, however they were not the cleanest. You can tell that there isn’t any deep-cleaning happening (shower floor needs to be bleached, tiles scrubbed, etc), and the cleanings between nights were the bare minimum and fairly lacking (provided clean towels, but didn’t take the dirty ones, left empty cans on the tables, provided new coffee cups but not all of them replacements or clean out the coffee pods). Overall, it was all good stay, but some improvements could be made in the cleaning department.

4

Laura

2 Jun 2025

·

Stayed 2 nights

The hotel was dirty and parts out of date, or rough. I complained twice to the front desk the whole hallway system needed vacuuming badly. It was never done. Even lobby area floors were filthy. But, at least our room itself was clean.

6

Alexa

21 Nov 2023

·

Stayed 1 night

The room was nice and bed was comfortable although it was not as clean as I would have liked. There were multiple hairs in the shower and it was clear the bedside table was not wiped down as there were cup rings clearly visible. But the worst thing was when going to make a cup of coffee the cups that were sitting in the coffee maker had coffee/liquid left in them from the previous people who stayed in the room.

10

Frances

22 Jan 2025

·

Stayed 1 night

The hotel is a little dated but well kept and the room was fine. I was hoping for a little squishier bed but that is just my preference. The only issue with cleanliness was the shower floor really needed a good bleach scrubbing.

4

Daniel

19 Aug 2024

·

Stayed 2 nights

Dirty noisy room, bathroom fan noisy, molds and dust everywhere.

6

Linda

5 Jan 2025

·

Stayed 4 nights

Only bathroom needs a lot of attention

6

Donald

12 Sept 2025

·

Stayed 2 nights

The shower was disgusting—mold and mildew. We changed rooms because the original room was next to the elevator, despite my online reservation specifically requesting a room away from the elevator. No change in bathroom cleanliness. Dirty entry doors to each room should have been the indicator that attention to detail was not present in this hotel. Very unfortunate as the hotel is in a prime spot.

6

Travis

12 Apr 2025

·

Stayed 1 night

The guy that checked me in was friendly but they gave me the incorrect room at first - a double queen when I had reserved a king. He accommodated quickly and apologized for the mistake. The cleanliness of the room wasn’t the best. There was a layer of dust on things and clumps of hair on the bathroom floor. Also, the bathroom sink was clogged. All of the pillows on the bed were the same and more filled than I prefer. It’s a decent place that I’ve been coming to for a number of years. Price is right for the level of comfort and you can’t beat the location.

6

Dena

12 Nov 2025

·

Stayed 2 nights

The first room we were assigned did not have ANY lotion or conditioner (both bottles were empty), and the sheets in one bed had blood on them and the pillow! We told the front desk about that and were offered new sheets to "remake the bed ourselves". I refused and then asked for another room. We were handed a new room key to move our things we had unpacked at 9:30 at night. The new room was nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are widely described as comfortable and many rooms are quiet, but the rooms feel dated for some and several note noise from HVAC or bathroom fans, poor lighting, low water pressure, and occasional maintenance issues.

Related guest reviews

4

RICHARD

20 Aug 2025

·

Stayed 1 night

Poor lighting in bathroom. Poor lighting in hallway of room. Room door and bathroom door should be replaced - very old.

4

Tracy

13 Jan 2025

·

Stayed 1 night

The room was ok, there was a loud humming type noise that kept us awake most of the night. The receptionist was not friendly when was asked questions.

6

Sarah

9 Mar 2025

·

Stayed 2 nights

The fan in the bathroom ran all night and was loud and there was air coming through the bathroom door frame.

8

robert

19 Sept 2025

·

Stayed 3 nights

Dated

8

Douglas

24 Mar 2024

·

Stayed 2 nights

The room was nice but the pillows absolutely sucked. Very comfortable bed, but the pillows. For the money paid these days for hotel rooms, get current with pillows and shower heads!

10

Esther

11 Aug 2024

·

Stayed 1 night

Very quiet and clean. Beds were very comfortable

6

Diane

1 Apr 2025

·

Stayed 1 night

The mattress was poor - sunken in the middle, very uncomfortable. The room was clean, lovely and very inviting. Get new mattresses - it's time. The room was

10

Amy

3 Mar 2024

·

Stayed 1 night

The staff at checkin was friendly. Our room was nice, nothing fancy but comfortable. Water bottles in room, tea/coffee, and a mini fridge. A/C and heat was a little wierd, not sure we ever really figured it out. Parking was easy on-site. Pool and hot tub were lovely.

6

Adam

21 Aug 2024

·

Stayed 2 nights

Water pressure in my room was almost non-existent. No fan in bathroom to mitigate humidity or odor.

6

Lynn

23 Oct 2024

·

Stayed 4 nights

The rooms are pretty run down with lots of chipped paint on the bathroom room. The door to the room did not close without being slammed shut and the air vent in the bathroom made a crazy amount of noise constantly. Evening check in staff was not friendly at all but the check out person in the early morning was very nice. Not much around in terms of dining so a lot of driving is necessary.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly and accommodating, yet there are notable lapses: overbooking or very late room readiness, inconsistent housekeeping (including DND breaches), and occasional rudeness or poor communication at breakfast or the desk.

Related guest reviews

10

Monica

20 Dec 2025

·

Stayed 1 night

The staff was amazing, very informative and kind.

2

Sheri

5 May 2025

·

Stayed 2 nights

The day of check in I received a call at 5:28pm telling me they didn't have a room for me because they overbooked! Wanted to move me to another hotel. Problem with that was I was with another couple staying at that hotel. The front desk offered us no solution to keep us together. I suggested they move both of us to another hotel so that we could still be in the same place. They said they couldn't do that.This was the first time I have used Expedia and it will be the LAST!! In all the times I have stayed in hotels(which was a lot being I travel for my job) I have NEVER been called the day of check in and been told they didn't have a room for me. This was VERY UNACCEPTABLE AND STRESSFUL being our group was split up and were forced to stay a different hotels!!!

4

Kenneth

28 Mar 2025

·

Stayed 4 nights

Front desk staff was great and was able to accommodate my early check in request. I was not pleased with housekeeping. The bed was made, but other things in the room were consistently missed; no bath mat towel one day, in a 4 day stay they never restocked the coffee in the room. I had to get the coffee and cups from the front desk. We've stayed here before and had a good experience. Not sure what happened this time. Mentioned the issue to front desk 3 times, but behavior continued throughout our stay.

10

Aziza

18 Aug 2024

·

Stayed 1 night

Staff was friendly, the room was clean, the lobby was well kept, the restaurant was very good and the service was great! Plus, they allowed us to check in a little earlier! Great experience!

2

Eder

20 Dec 2024

·

Stayed 1 night

Check in was ok. Felt like I was an inconvenience checking in. Went to get breakfast that was included in our stay, when we got there we were hounded by the kitchen staff/waitress about us possibly not belonging there. We grabbed some food from the buffet and sat down and the waitress comes over and demanded we give her our information. I gave her my room number and told her breakfast is included, she them with attitude said I’ll have to go check. Very disappointed. Then the kitchen manager proceeded to get in an argument with a whole team of teenage girls that stayed at the hotel for a tennis tournament they had in town that came down to eat. He told them that they just can’t come and start grabbing stuff. All in an effort to curb theft he said. Pretty sad a grown man has to argue with kids about food. The hotel needs to have better communication amongst them and do away with the hostility. Kitchen manager needs to go.

2

Cameron

5 Apr 2025

·

Stayed 1 night

I booked my hotel on the basis of its location to my meeting. When I arrived around noon, I was informed check in time is 4:00 PM. It would be tight, checking in and getting to my meeting at 4:30, but since it is walkable (again, the reason I booked the hotel), I thought it would be fine. Upon my return at 4 PM for check in, the front desk informed me the hotel was “overbooked,” and thus my reservation was being transferred to another hotel down the road. Since I didn’t have time to drive to the new hotel (which I did not choose), check in, and drive back, I was late for my scheduled plans. This mistake on the hotel’s behalf would have been far less impactful if they had COMMUNICATED anything at all the entire afternoon, during which I was waiting for my room. At least I could have adjusted my plans. The front desk said they couldn’t communicate with me because my reservation was booked through Expedia. If such is the case, it’s not the fault of the customer. Obviously, the management needs to work this out with third-party reservation entities such that appropriate communication can take place. Regardless, it’s inexcusable to overbook a hotel in 2025. I presume this is managed with software, which should track the rooms automatically, and if not, counting the numbers of rooms and reservations is not difficult math. It is simply unfair to pay for a hotel room at a different location which I did not book, with no input whatsoever.

2

Kelly

14 Mar 2025

·

Stayed 3 nights

I've stayed here multiple times recently each time with my dog and when I made the reservation I was sure to put that I had a dog yet they put me in the worst possible room on the second floor next to the stairs and ice machine looking out at their heating and cooling unit 5 ft out the window on the roof of the first floor I was going to look past that except when I put the "do not disturb" sign on my door housekeeping still came in. Towels were replaced. I was there 2 nights. I had a lot of monies worth of gem mint collectibles in the room and don't appreciate them entering when I ask them not to.

2

Troy

15 Nov 2024

·

Stayed 2 nights

When I arrived, they had double booked my working suite room and said they would comp for the room. I’ve been working and calling two months now, and the manager has never returned a call. Strongly would not suggest staying here.

6

Rachael

5 Jun 2023

·

Stayed 1 night

The hotels check in is at 4pm. We were in town for a wedding and we went to check in and they said they had no rooms ready. The wedding was at 4:30pm at a different hotel and we couldn’t even get into our room to get ready for the wedding. We didn’t get to check in until we got back from the wedding at midnight. They did nothing to try and help us or make it better, didn’t even apologize. Just kept making excuses and didn’t do anything to make things easier on us. Horrible management and horrible place.

10

George

31 Jul 2025

·

Stayed 4 nights

A very enjoyable stay. Excellent staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Walkable downtown location near shops, restaurants, parks, and the river, and convenient for ThedaCare hospital and area events. A few disliked smokers near the entrance.

Related guest reviews

10

Bill

8 Jul 2024

·

Stayed 3 nights

Clean, quiet, nice staff. 1-2 block walking distance to dining, shopping, parks. Lovely downtown setting.

10

Richard

4 Aug 2025

·

Stayed 3 nights

Great location surrounded by lots to do within walking distance. The Forge has good food and excellent libations!

10

Mike

6 Jun 2025

·

Stayed 7 nights

Great location if you’re staying in Neenah. Scenic walks available around the park, downtown or even the lake trail. Nice to have a brewery near as well !

8

Wendy

15 Oct 2023

·

Stayed 2 nights

We stayed for a wedding in Appleton where we used to live. We love downtown Neenah! So walkable and close to the trail and resturants.

10

Steven

2 Nov 2024

·

Stayed 2 nights

The hotel was less than a mile from the Hospital.

10

STEVEN

24 Jun 2024

·

Stayed 5 nights

Very nice place to stay. Clean and comfortable and one block from many restaurants and shops in downtown Neenah.

10

Robert

29 Jul 2025

·

Stayed 1 night

Great location

10

Ted

5 Sept 2025

·

Stayed 2 nights

Elevators small and badly need some cleaning and overall updating. Ceilings low as hotel is showing signs of age, but overall location is great downtown Neenah walking distance to most downtown shops and restaurants.

8

Gretchen

5 Jan 2025

·

Stayed 3 nights

This hotel is in a great location in downtown Neenah. The downtown area has wonderful shops and restaurants, and a city park, all within easy walking distance.

10

Michael

6 Nov 2023

·

Stayed 4 nights

Convenient location a block from downtown Neenah, walking distance to restaurants and drinks. Very good brewery across the parking lot 🙂. Nice jogging trails nearby. Room was clean and comfortable. Maybe a minor thing but I like how you get the large dispensers of shampoo/conditioner/soap and don’t have to worry about running out after one use. Also not a bad drive to Green Bay on game day.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is not included and typically costs around $13–$15; quality feedback ranges from excellent to cold or mediocre. The restaurant/bar is convenient but sometimes closes early or offers a limited menu.

Related guest reviews

10

Virginia

15 Sept 2024

·

Stayed 1 night

Every thing was very good. Breakfast buffet was Excellent.

8

John

2 Jan 2025

·

Stayed 1 night

Very nice hotel, was a little disappointed that Double Tree as a brand doesn't offer complimentory breakfast though...

4

Gerald

11 Nov 2025

·

Stayed 3 nights

Disappointing from the time we checked in to the time we left 3 days later. Room was dark, drab, badly in need of an update or remodel. We requested a handicap accessible room for my wife in a wheelchair, and not only did that not happen, we were placed about as far away from the elevator as they could place us. Attendant in breakfast area was terribly rude. If he were my employee he would not be employed for long. I walked in second day when I thought breakfast was included (it wasn’t, $15 which was fine but unexpected) to get a cup of coffee and there was no creamer. He walked by and I asked if I could get some creamer to which he responded “nope”, turned around and walked away. I was stunned wondering why they would have this guy dealing with their customers. And the room, it sure didn’t look like the nice pictures in their advertising, not even close. We stay in Oshkosh 12-15 days a year visiting grandkids but I definitely won’t be returning to this hotel. Too many other nice hotels in the area to endure their nonsense.

8

Linda

28 Apr 2024

·

Stayed 1 night

The only “complaint” I have is the cost of the breakfast. It was $13.95 for standard “hotel” style buffet that is usually included with room. A bit steep for that type of breakfast.

6

phillip

6 Jan 2025

·

Stayed 1 night

The restaurant was closed early on a Saturday night.

8

STEPHEN

8 Apr 2024

·

Stayed 1 night

Breakfast needed work for what was being charged for it. Eggs were cold but bacon was delicious.

8

Gerardo

19 Apr 2025

·

Stayed 1 night

Service and toom were good. Bathroom could use a deeper cleaning. Breaksfast buffet good but not worth the $15 per person

6

Carol

19 Oct 2025

·

Stayed 2 nights

Even though it is listed as breakfast included it was not

8

Julie Lynn

6 Aug 2023

·

Stayed 1 night

Was not happy with the staff in breakfast area, asked us how many eating, we told her we wanted to just grab Something to go. We were told that we couldn’t do that because it was a buffet. We were supposed to have free breakfast and she brought us a bill for 29.50

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$107
February	US$105
March	US$110
April	US$124
May	US$132
June	US$152
July	US$185
August	US$155
September	US$150
October	US$142
November	US$131
December	US$107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $156	2 $138	3 $149
4 $129	5 $206	6 $195	7 $195	8 $140	9 $233	10
11 $241	12 $133	13 $149	14 $169	15 $124	16 $148	17
18	19 $145	20 $170	21 $160	22 $131	23 $143	24 $133
25 $129	26 $159	27 $180	28 $198	29 $269	30 $143	31 $128

DoubleTree by Hilton Neenah

Prices for DoubleTree by Hilton Neenah

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds

Room, 1 King Bed, Roll-In Shower (Living Room)

Room, 1 King Bed, Lake View

Room, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews of DoubleTree by Hilton Neenah

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Neenah

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $202
20 $135	21 $166	22	23	24	25 $232	26 $148
27 $111	28 $153	29 $153	30 $153