Name: Best Western Tower West Lodge
Address: 109 N Us Highway 14-16, Gillette, Wyoming, US
Price range: US$88–US$100 per night
Rating: 7.55

What guests think

At Best Western Tower West Lodge, travelers frequently praise friendly staff, comfortable beds, and the convenience of an on-site restaurant and bar, while noting dated interiors and inconsistent maintenance and noise issues that affect some stays.

Cleanliness feedback is mixed, ranging from very clean rooms to reports of dirty hallways, musty odors, or smoke smells. Breakfast is paid, timing can be inconvenient, and quality varies. Overall, expect a basic, value-focused stay with strong service and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar are convenient and generally well liked. Pool and hot tub exist but cleanliness, closures, and rowdy or unsupervised use are recurring issues; parking near entrances can be limited, and fitness center access is restricted early.

Related guest reviews

6

marty

16 Jun 2024

·

Stayed 1 night

there seemed to be a teen party at the pool....we would not let our kids use the pool due to numerous unknown age (most looked under 21) drinking alcohol. when we woke up, there were at least 5 empty 24s of beer lying around as well as food. I recommend not staying there if you have kids.

8

Ann

22 Nov 2025

·

Stayed 1 night

The staff at the front desk upon check-in and in the lounge for a late night bite to eat was fantastic! The room was nice, but the tub didn’t work. The drain plug didn’t hold in the water and the jets didn’t work. That was pretty disappointing, as that was specifically the room I booked.

8

Russell

16 Mar 2025

·

Stayed 1 night

Overall a decent place to stay. Nice restaurant, nice lounge. Breakfast is not included in the price... they have a breakfast buffet for 11.99 or you can order off the menu (except Sunday). Buffet has a wide variety of food options. Windows could use a good cleaning. Shower water pressure could knock a small child down (a plus in my book!!). Coffee maker, refrigerator and microwave in room.pool could use a facelift/upgrade byt, definitely usable. Hot tub was ok.

6

Tamra

15 Jul 2024

·

Stayed 2 nights

No continental breakfast. Screaming kids in pool area unsupervised by parents.

4

Stephanie

4 Mar 2025

·

Stayed 3 nights

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.

8

Jane

17 Apr 2025

·

Stayed 1 night

Good location with restaurant on site, limited space for parking a vehicle with a trailer

4

Angela

14 Sept 2023

·

Stayed 1 night

After a long day on the road driving was really hoping to soak in the hot tub to find out that the hot tub was closed and the swimming pool was filthy looking. When we got to our room the door was actually open and was not even shut. Doors close. Extremely hard needed to slam them shut. If you have a room that has a second door to go outside to the lounging area, suggest not to open it. We could not get the lock to re-lock once we opened it. This place could use many updates. However, the staff and the food were excellent.

8

Bonnie

25 Sept 2025

·

Stayed 2 nights

The room was adequate for what we were visiting for. I have allergies… the smell of mildew in our room was bad. The lighting in the bathroom was particularly bad. The bathroom door didn’t shut completely. My husband fix the shower, it wouldn’t come on with the lever. We were there visiting our grandson. We were going to move after two days, but we decided just to stick it out and stay. The price was good for the area. And in honesty the property is used by oil workers and some military personnel …. it is pretty much filled every night. So it is a high traffic area.The front desk staff was fantastic. The bar and restaurant were nice.

10

Charles

19 Oct 2025

·

Stayed 1 night

Excellent front desk person. Spacious room. Very good buffet in restaurant.

6

Martha

22 Sept 2025

·

Stayed 3 nights

The Staff was very nice and helpful. If not for needing a motel in this area, I would have checked out. The room was dirty, example; the counters, fixtures, door handles and walls were not wiped down. I spent over a half hour wiping down and sanitizing. The hallway rugs and stairs needed vacuum and cleaned. The smoking rooms smell lingered throughout motel. Not sure what they can do about their parking, but it is very limited and difficult to find a spot close to an entry door. On a positive note, the beds were very comfortable and after I cleaned, my granddaughter and I had a pleasant stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests found rooms or public areas very clean, but others reported dirty entryways or hallways, mildew or mold odors, smoke smells, and occasionally dirty water or poor vacuuming.

Related guest reviews

4

Mark

11 Sept 2025

·

Stayed 1 night

Horrible smell in bathroom. I think someone had been smoking weed. Stale cigarette smell in room. Bath towels really small. Single ply toilet paper.

10

Jackie

31 Mar 2024

·

Stayed 1 night

Nice clean hotel with restaurant and bar

8

Bonnie

25 Sept 2025

·

Stayed 2 nights

The room was adequate for what we were visiting for. I have allergies… the smell of mildew in our room was bad. The lighting in the bathroom was particularly bad. The bathroom door didn’t shut completely. My husband fix the shower, it wouldn’t come on with the lever. We were there visiting our grandson. We were going to move after two days, but we decided just to stick it out and stay. The price was good for the area. And in honesty the property is used by oil workers and some military personnel …. it is pretty much filled every night. So it is a high traffic area.The front desk staff was fantastic. The bar and restaurant were nice.

4

Jenny

13 Apr 2025

·

Stayed 1 night

Our door to our room was wide open when we arrived at our room after check in. The entry way has clumps of mud…very dirty.

10

Kristi

23 Jul 2023

·

Stayed 6 nights

We stayed at Best Western for a week for the Nationals Senior Rodeo. Always clean, nice people always willing to help, and good food if you choose to eat at their restaurant.

6

Martha

22 Sept 2025

·

Stayed 3 nights

The Staff was very nice and helpful. If not for needing a motel in this area, I would have checked out. The room was dirty, example; the counters, fixtures, door handles and walls were not wiped down. I spent over a half hour wiping down and sanitizing. The hallway rugs and stairs needed vacuum and cleaned. The smoking rooms smell lingered throughout motel. Not sure what they can do about their parking, but it is very limited and difficult to find a spot close to an entry door. On a positive note, the beds were very comfortable and after I cleaned, my granddaughter and I had a pleasant stay.

4

Courtney

18 Nov 2025

·

Stayed 1 night

Wallpaper peeling in bathroom, looked like mold behind it. Turned on water and it came out dirty. We had a pet with us so I don't know if other rooms were better.

6

Kristen

25 Jul 2024

·

Stayed 1 night

We needed a quick place to sleep for the night. Bed was comfortable and shower pressure was great. Room was clean but smelled of cigarettes

10

Alliance

26 Jan 2024

·

Stayed 1 night

Good place that’s clean. Older building , but great friendly staff.

2

Ann

21 Aug 2024

·

Stayed 1 night

The room wasn’t vacuumed. The shower/tub didn’t drain well standing water which is gross. We could hear the people next door. They were up all night making noises that another person doesn’t want to hear. They also had a dog in their room which barked in middle of night and they had to yell at to be quiet which kept us up. We specifically asked not to be near anyone who had an animal. Lastly when we checked out the front desk didn’t even ask how our our room was and when I told the woman she said “well you booked with a third party”. Really, that’s horrible customer service. I am posting on trip advisor and yelp about this hotel so others know not to stay here and this wasn’t even the least expensive place to stay in the town.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and basic, but beds are often comfortable and some spaces are roomy. Noise from neighbors or the highway and issues with tubs, showers, lighting, outlets, or slow-to-respond HVAC are reported.

Related guest reviews

8

Ann

22 Nov 2025

·

Stayed 1 night

The staff at the front desk upon check-in and in the lounge for a late night bite to eat was fantastic! The room was nice, but the tub didn’t work. The drain plug didn’t hold in the water and the jets didn’t work. That was pretty disappointing, as that was specifically the room I booked.

6

Christmas Angel

22 Jul 2023

·

Stayed 3 nights

80s decor and facilities, had to plug stuff in a broken outlet and ice machine didn’t work. 200 plus a night rip off.

8

Paula

17 Dec 2025

·

Stayed 1 night

The staff were very nice. There is some updating going on so not as clean due to that. Outlet cover in the bathroom was loose and the heating/cooling device cover was hanging off. Bed was clean and comfortable and we slept like babies.

4

Stephanie

4 Mar 2025

·

Stayed 3 nights

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.

6

Andrew

23 Aug 2024

·

Stayed 1 night

This place was nice yeah the room i was in basically all the lights were burnt out. Plus there was no free breakfast which expedia said there was, It was decent at best. Spacious rooms comfortably beds.

6

Troy

9 Jun 2025

·

Stayed 1 night

Room was nice, but highway noise is loud at night.

6

Fred

22 Jan 2024

·

Stayed 1 night

Outlets by the beds did not work. Hair blower was taped together.

8

Michael

9 Nov 2025

·

Stayed 1 night

Clean room and comfortable. I would've given 5 stars but the tub was extremely slippery. Needs some decals or something to prevent falls.

6

Bradley

28 Nov 2024

·

Stayed 1 night

The breakfast is not included. The heat in the room is very slow to respond. I checked in at 10pm and turned the heat from 62 up to 70 the room didn’t get warmed up until 4am.

8

Mary

20 Jul 2024

·

Stayed 2 nights

The shower head needs replacement. The flow was poor and sprayed all over. Beds were fine, but some of the pillows had seen better days.

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Service

Many guests highlight welcoming, helpful staff and smooth check-in. However, some report rude or unresponsive service, reservation mix-ups, and unresolved complaints.

Related guest reviews

4

Stephanie

4 Mar 2025

·

Stayed 3 nights

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.

10

Katherine Marie

29 Jul 2024

·

Stayed 6 nights

All staff was very friendly and helpful! Dining room connected to hotel was very convenient. An employee even took me to the airport at 4:30 am!! Great service, clean property, awesome staff!

4

ROBIN

14 Oct 2024

·

Stayed 1 night

When checking in found out that the room I had reserved which was 2 queen beds had been given away and they only had a king room and we had 4 people in our group. The only thing the reception girl would stay was sorry not much else we can do this is the only room available. Then our room was next to the maids room and they had Mexican music blaring at 6:00 in the morning when called to the front desk to complain was told they would take care of but never did.

10

Sue

3 Jul 2024

·

Stayed 1 night

The women that was on duty was awesome!! Very helpful! Room was clean, beds were comfy!

2

Mackenzie

2 Mar 2025

·

Stayed 2 nights

AWFUL service. Everyone we came in contact was rude, not helpful. We were locked out of our room 4 times during our visit. Acted put out when I needed the key reprogrammed. My room was not restocked with coffee when asked. Then went to the front area to get coffee and both were out. Absolutely not worth the money.

10

Charles

19 Oct 2025

·

Stayed 1 night

Excellent front desk person. Spacious room. Very good buffet in restaurant.

10

Phil

23 Jun 2024

·

Stayed 1 night

Very friendly and helpful

10

Jane

31 Dec 2025

·

Stayed 1 night

We didnt have breakfast, but it looked like it would be quite good. I requested an early check-in by an hour & was pleasantly accomodated after the front desk clerk checked a few things out. It was a very pleasant stay.

10

Lindsay

5 Jul 2025

·

Stayed 1 night

Staff was outstanding, very welcoming and helpful.

2

Ann

21 Aug 2024

·

Stayed 1 night

The room wasn’t vacuumed. The shower/tub didn’t drain well standing water which is gross. We could hear the people next door. They were up all night making noises that another person doesn’t want to hear. They also had a dog in their room which barked in middle of night and they had to yell at to be quiet which kept us up. We specifically asked not to be near anyone who had an animal. Lastly when we checked out the front desk didn’t even ask how our our room was and when I told the woman she said “well you booked with a third party”. Really, that’s horrible customer service. I am posting on trip advisor and yelp about this hotel so others know not to stay here and this wasn’t even the least expensive place to stay in the town.

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AI-generated summary based on recent guest reviews

Location

Generally convenient for travelers, with several noting an accessible location. Some mention highway noise, hard-to-find entrances, or a less appealing surrounding area.

Related guest reviews

8

Stacie

29 Sept 2024

·

Stayed 1 night

It was a nice hotel in a convenient location. Our room was clean and comfortable and I slept really well. Bed was very comfortable. I would definitely stay here again

8

Jane

17 Apr 2025

·

Stayed 1 night

Good location with restaurant on site, limited space for parking a vehicle with a trailer

8

Kelly

3 Oct 2024

·

Stayed 1 night

Rooms clean, front desk staff very helpful and friendly, arrived late and entrances hard to find.

8

Donovan

19 May 2023

·

Stayed 1 night

Good location!

6

Troy

9 Jun 2025

·

Stayed 1 night

Room was nice, but highway noise is loud at night.

10

Nate

26 May 2024

·

Stayed 1 night

Dirtier area of town

8

Burgandie

5 Jul 2024

·

Stayed 1 night

Overall good experience, property can be quite confusing and maze like, but once you figure it out it’s okay.

8

Stefan

15 Aug 2023

·

Stayed 1 night

Saubere Zimmer, gute Parkmöglichkeit. Gut gelegen.

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AI-generated summary based on recent guest reviews

Dining

On-site dining earns compliments and is convenient. Breakfast is not included, often charged as a buffet with limited hours, and some guests found items cold or unavailable early.

Related guest reviews

8

Russell

16 Mar 2025

·

Stayed 1 night

Overall a decent place to stay. Nice restaurant, nice lounge. Breakfast is not included in the price... they have a breakfast buffet for 11.99 or you can order off the menu (except Sunday). Buffet has a wide variety of food options. Windows could use a good cleaning. Shower water pressure could knock a small child down (a plus in my book!!). Coffee maker, refrigerator and microwave in room.pool could use a facelift/upgrade byt, definitely usable. Hot tub was ok.

6

Tamra

15 Jul 2024

·

Stayed 2 nights

No continental breakfast. Screaming kids in pool area unsupervised by parents.

4

Stephanie

4 Mar 2025

·

Stayed 3 nights

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.

4

Paul

18 Jul 2024

·

Stayed 1 night

No breakfast

10

Katherine Marie

29 Jul 2024

·

Stayed 6 nights

All staff was very friendly and helpful! Dining room connected to hotel was very convenient. An employee even took me to the airport at 4:30 am!! Great service, clean property, awesome staff!

6

Darbi

27 May 2025

·

Stayed 1 night

The hotel itself was fine. The rooms were a little cheap and dated, but nothing awful. The frustrating thing was the breakfast buffet. It was the basics you receive at most free breakfasts in a hotel, but they charged $13 and there was no option to order off the menu. The worst part was things were cold.

10

Cheryl

18 Jul 2024

·

Stayed 1 night

Great restaurant, pool, and hot tub. Friendly service. Very clean. Comfortable beds and pillows.

10

Faith

30 Jul 2024

·

Stayed 1 night

Front seat and house keeping were so friendly and helpful. Restaurant was closed, because it was Sunday night, but the full menu was available in the bar. Bartender was super nice and friendly. The outside looks a little older but the inside is very nice. We will probably only stay here when in Gillette.

10

Charles

19 Oct 2025

·

Stayed 1 night

Excellent front desk person. Spacious room. Very good buffet in restaurant.

8

David

2 May 2024

·

Stayed 1 night

Very comfortable and Clean. The restaurant was very good food

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$81
February	US$86
March	US$91
April	US$90
May	US$100
June	US$99
July	US$95
August	US$95
September	US$94
October	US$96
November	US$91
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
1 $88	2 $91	3 $88	4 $91	5 $97	6 $100	7 $95
8 $92	9 $88	10 $88	11 $88	12 $88	13 $88	14 $88
15 $91	16 $91	17 $88	18 $88	19 $88	20 $91	21 $91
22 $88	23 $90	24 $90	25 $91	26 $90	27 $90	28 $90
29 $90	30 $90

Best Western Tower West Lodge

Prices for Best Western Tower West Lodge

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Smoking

Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room, 1 Queen Bed, Smoking

Standard Room, 2 Queen Beds, Smoking (Pet Friendly)

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Pool View

Suite, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed

Guest reviews of Best Western Tower West Lodge

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $97
25 $88	26 $88	27 $89	28 $88	29 $88	30 $88	31 $90