Is parking available at the hotel?

Parking is available on-site and is limited. Covered self-parking is offered at a fee of EUR 22 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee, approximately EUR 16 to 21.90 per person. It is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Are pets allowed at the property?

Pets are allowed at the hotel with a maximum fee of EUR 25 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee of EUR 100, subject to availability.

Is there an airport shuttle service available?

A complimentary airport shuttle service is available at scheduled times. Guests can arrange the transfer through the hotel.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details regarding room accessibility may need to be confirmed directly with the hotel.

Where is the hotel located in relation to key landmarks?

The hotel is located in Machelen (Diegem), approximately 4.2 km (2.6 miles) from Brussels Airport (BRU) and within a 15-minute drive of the European Union Parliament Building and Tour & Taxis. Other nearby attractions include La Grand Place (8.5 mi) and Brussels Christmas Market (7.4 mi).

What are the policies regarding children staying at the hotel?

Children are welcome at the hotel, and kids can stay for free up to a minimum age of 18.

NH Brussels Airport Hotel in Diegem

Average nightly price at NH Brussels Airport by month, last 12 months (USD)
Month	Average price
January	$115
February	$120
March	$120
April	$130
May	$120
June	$141
July	$142
August	$94
September	$140
October	$170
November	$144
December	$126

What guests think

At NH Brussels Airport, travelers consistently praise the convenient location for flights and city access, clean and modern rooms, and generally friendly service, with the free airport shuttle and train station across the street making short stays straightforward.

Breakfast is widely praised, while dinner receives mixed feedback on price, variety, and service. Common pain points include air conditioning or heating issues, shower drainage, occasional elevator outages, and high parking fees. Airport pick-up can involve waits or confusing schedules, though departures generally run to plan. Expect a modern, convenient airport stay with a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free airport shuttle is a key strength, though it runs on a schedule and some guests experienced long or confusing pickup waits. On-site parking is available but often called expensive, and there were occasional elevator outages.

Related guest reviews

10

Pat

Oct 24, 2024

·

Stayed 1 night

Excellent. Close to airport. Nicely designed. Free shuttlebus to airport

8

Arlette

Sep 25, 2023

·

Stayed 1 night

In terms of the hotel in itself it’s an amazing stay but in terms of service I was disappointed. I booked this room just to take advantage of the shuttle to and from the airport. I emailed them prior to my arrival and gave them the flight number and time of arrival. They put a note to call to request a shuttle. We called many times they don’t pick up the phone. We were stranded for more than an hour and a half. Finally I spoke to a random driver and asked him to call he did for couple of times until finally they picked up the phone and came to pick us up. Very disappointed as we had planned to go to the city center in the evening and this made us waste all this time waiting to be picked up. Why ask people to call if you don’t answer the phone. We had to email them just to reach someone. Very disappointed.

10

SAMUEL

Dec 20, 2021

·

Stayed 1 night

Rien de spécial. Le prix du parking était juste hallucinant... Alors qu'au même parking est à la moitié prix à la l'hôtel voisin.

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8

Miss

Oct 31, 2025

·

Stayed 3 nights

Good shuttle bus to the airport, good room, good variety at breakfast

4

Mary

May 15, 2024

·

Stayed 1 night

Asked several times to be picked up at Brussels Airport at an exact time. No one came. We called no one came for over hour. So waited at airport for 2 hours. Property was 10 minutes away.

10

Peggy Jo

Oct 1, 2025

·

Stayed 3 nights

The hotel is close to the train station and the shuttle to and from the airport is fantastic. The rooms are large and very wonderful, I would recommend having a foldable luggage rack in each room or available at the reception desk and water bottles in the rooms at checkin. The one elevator wasn’t functioning the whole time I was there but the other elevator was very quick.

8

Alexandre

Dec 23, 2025

·

Stayed 1 night

La chambre était bien, bon rapport qualité/prix. Petit bémol pour le parking, qui est à 20€/nuit (!!!) pour un parking non couvert, non surveillé, dont seul l'accès escalier était ouvert (peu pratique avec des valises).

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4

Tamra

Apr 25, 2024

·

Stayed 1 night

The two elevators were out of service so we had to use the tiny staff elevator. Five large coach buses arrived. It took FORVER to get everyone upstairs. We left the hotel two hours earlier than necessary because I’m disabled and could not manage the stairs. We could’nt miss our flight. No accommodation was made.

10

Lynda

Oct 25, 2024

·

Stayed 1 night

We were surprised at the excellence of this hotel, having stayed in a city center ibis hotel two weeks earlier at a different level of lodging. (There are different "levels" of ibis hotels, we discovered.) This one is a very short walk from the Diegem Train Station, which is an 8-minute train ride from the Brussels-Nord train station. There is a shuttle to take you to the Airport. The amenities are exceptional with a spacious breakfast room, a large bar & restaurant area, a fitness center, and a spacious lobby. Hairdryer and separate sink/vanity/magnified wall makeup mirror were most helpful, though the lighting over the magnifying mirror could be brighter. Had shampoo, conditioner, and gel in shower. Our room had a separate toilet and fully-tiled walk-in shower room with both hand-held and stationary shower heads, behind a translucent glass door. Nice towels. Our bed was superb, with 4 pillows, and perfect-weight duvets. The room had an upholstered chair and a desk area, plus two bedside tables with independently-working reading lights. Kudos to the staff for cleanliness! We would stay here again, should we ever be in Brussels.

8

Victor

Mar 16, 2025

·

Stayed 1 night

Good hotel, good premises. Good gym. To improve the restaurant offer and the isolation from airport noises.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe the hotel and rooms as very clean. A few reported lapses such as a dirty kettle, used items left in bathrooms, and shower drains that flooded.

Related guest reviews

10

Wai

Sep 12, 2025

·

Stayed 1 night

Clean room

2

Sacmi Packaging Chocolate

Nov 6, 2025

·

Stayed 1 night

Scelta sbagliata. Arrivo tardi, mi danno una camera già occupata, me ne accorgo quando entro nella stessa... torno in reception e quasi scocciati me la cambiano (!!!). Ristorante per la cena scadente. 2 ascensori, 1 rotto, 1 malfunzionante e lento... No acqua di cortesia in camera... Una cuffia usata appesa nel bagno... Non si salva nulla!

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10

Aleksey

Nov 24, 2024

·

Stayed 1 night

Clean modern hotel/rooms, friendly staff

10

Grant

Nov 10, 2025

·

Stayed 1 night

Hotel was very clean and well maintained. Room was very comfortable.

10

Thomas

Nov 2, 2025

·

Stayed 1 night

Very clean spacious room; excellent breakfast; free shuttle to BRU

8

Kevin

Dec 13, 2025

·

Stayed 1 night

Clean

4

Karl

Sep 25, 2025

·

Stayed 1 night

Despite the outdoor temperature beeing 13 centigrade the room was incredibly hot and turning down the ac i ly made it warmer. This in combination with not seeing able to open the window made my stay very uncomfortable. One of two elevators where out of order and both the sink and shower drain in my room flooded from even the lowest flow. The cleaning crew completely ignored the DND sign on the door and came in during an important meeting.

4

Ebru

Jan 5, 2026

·

Stayed 1 night

La bouilloire était sale. On m’a indiqué qu’une nouvelle allait m’être fournie, mais il s’agissait en réalité de la même, simplement nettoyée de façon superficielle, avec encore des résidus de saleté à l’intérieur.

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8

Bryan

Sep 21, 2025

·

Stayed 1 night

The property was fine, except for the shower flooding the bathroom, which made it dangerously slippery

10

Margaret

Jan 9, 2023

·

Clean, modern facility. Great room. Clean, very comfortable bed, excellent shower/bathroom. Well laid out. Restaurant was in a bit of disarray due to a labor strike. We were also stuck at the hotel for the day due to the strike, and it's in an industrial/office complex with nothing around it. The train station is just steps away from the front doors of the hotel, but due to the strike, they were running on a much reduced and inconsistent schedule. If they had been running on schedule, this hotel is a perfect spot to get in to Brussels for the day, yet close to the airport for early flights. Would definitely stay in an NH property again.

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Rooms

Rooms are modern, spacious and generally quiet. Recurring issues include very firm mattresses, AC or temperature problems, shower designs that let water spill, and occasional noise between rooms; bottled water is often not provided.

Related guest reviews

10

Katherine

May 26, 2024

·

Stayed 1 night

Clean and modern and convenient. Pick up and drop off at airport was quick and easy. Breakfast was extensive.

6

Jillian

Dec 18, 2022

·

Stayed 19,343 nights

I could literally feel the springs in the mattress. They need mattress toppers. It was one of the worst sleeps I've ever had.

10

Melinda

Dec 28, 2025

·

Stayed 1 night

Amenities were nice. The room was modern and the gym had nice equipment. It's located across from the subway and we were lucky to check in early.

10

Kevin

Dec 10, 2025

·

Stayed 1 night

Great location, friendly staff, lovely rooms

10

Vivian

Feb 28, 2026

·

Stayed 5 nights

Very convenient location, large room.

8

Dag

Nov 5, 2025

·

Stayed 1 night

Chambre assez spacieuse. Côté silencieux de l'hôtel. Trop chaud dans la chambre, pas possible de baisser. Très bon lit. Pas de séparation entre salle de bain et chambre.

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6

Jean-Claude

May 5, 2025

·

Stayed 1 night

Matelas très ferme, au point de se réveiller en raison de douleurs aux points de pression, hanches ou épaules.

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10

michael

Sep 6, 2023

·

Stayed 1 night

Nice relaxing stay. However, our shower didn’t work. At 22:30 I was ready for a shower and bed. Very disappointed.

6

Jeannine Louise

Nov 6, 2024

·

Stayed 1 night

Breakfast was average. Air conditioning in the room wasn't working.

10

Kenji

Oct 12, 2025

·

Stayed 1 night

The room is clean and wide and comfortable. But The sound from next door can be heard clearly

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Service

Staff are widely described as friendly and helpful, with smooth check-ins and early-morning departures supported by the shuttle. However, several reviews cite poor restaurant service, inconsistent airport pickup communication, missed wake-up calls, and occasional front-desk errors.

Related guest reviews

8

Johannes

Nov 27, 2025

·

Stayed 1 night

The hotel is conveniently located for airport layovers, the shuttle service is effective and the personell is profession and friendly, with the exception of the restaurant - the latter was disappointing both on the service level and (lack of) quality of the food - and the prices are too high for the low lever of satisfaction the restaurant is offering. Breakfast, however, was good. Dinner options and service were disappointing.

10

Laura

Jul 9, 2024

·

Stayed 1 night

Very clean! Helpful staff and good food in restaurant. Only thing was staff was suppose to put in wake up call. It never came!!

2

Sacmi Packaging Chocolate

Nov 6, 2025

·

Stayed 1 night

Scelta sbagliata. Arrivo tardi, mi danno una camera già occupata, me ne accorgo quando entro nella stessa... torno in reception e quasi scocciati me la cambiano (!!!). Ristorante per la cena scadente. 2 ascensori, 1 rotto, 1 malfunzionante e lento... No acqua di cortesia in camera... Una cuffia usata appesa nel bagno... Non si salva nulla!

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10

James

Feb 6, 2026

·

Stayed 2 nights

Everything at the hotel is as you would expect from NH - clean, great public areas / restaurants, good menu choice, large room, perfect heating / ventilation, lots of bathroom supplies, big choice at breakfast that would suit everyone etc. One aspect that the hotel did excel in was the staff - breakfast front of house is so welcoming, and the gentlemen in the restaurant / bar were brilliant.

8

Arlette

Sep 25, 2023

·

Stayed 1 night

In terms of the hotel in itself it’s an amazing stay but in terms of service I was disappointed. I booked this room just to take advantage of the shuttle to and from the airport. I emailed them prior to my arrival and gave them the flight number and time of arrival. They put a note to call to request a shuttle. We called many times they don’t pick up the phone. We were stranded for more than an hour and a half. Finally I spoke to a random driver and asked him to call he did for couple of times until finally they picked up the phone and came to pick us up. Very disappointed as we had planned to go to the city center in the evening and this made us waste all this time waiting to be picked up. Why ask people to call if you don’t answer the phone. We had to email them just to reach someone. Very disappointed.

10

Rikke

Feb 15, 2026

·

Stayed 1 night

Fedt sted sødt personale der var meget hjælpsomme

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10

Irene

Feb 1, 2026

·

Stayed 1 night

Really really nice stay, clean and lovely staff

4

Mary

May 15, 2024

·

Stayed 1 night

Asked several times to be picked up at Brussels Airport at an exact time. No one came. We called no one came for over hour. So waited at airport for 2 hours. Property was 10 minutes away.

8

Paul

Aug 7, 2025

·

Stayed 1 night

The hotel is very nice. The rooms are nice. The restaurant staff were not helpful at all. You had to ask them for services. They had no idea how much your bill was. You had to go to the register and tell them what you had in order to pay. I would give the restaurant a -1.

2

Mark

Jan 4, 2025

·

Stayed 1 night

The rooms and building are nice. Then the problems started- found som other guests shirt sticking out under bed, toilets wouldn’t flush, cleaning man attempted to enter room twice while we had do not disturb sign. Then, we were stuck in the elevator for about an hour - we had to demand they call the fire department- they eventually did .. no management present, customer service horrendous . It is a really nice building and location though and food was amazing at restaurant

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Location

Exceptionally convenient for BRU flights and city visits, with the Diegem train station directly across the street and a short shuttle ride to the airport. The immediate area has few restaurants or shops and feels industrial.

Related guest reviews

8

Cori

Oct 1, 2025

·

Stayed 1 night

We stayed here for one night before our flight the next day. The place was clean, the staff was friendly and helpful. The one drawback is lack of restaurants near by although it would not hold me back from staying here again.

10

Minhtran

Feb 7, 2023

·

Stayed 1 night

Clean, spacious room. Good airport shuttle. The area surrounding the hotel is pretty industrial and not for walking around. Good for an overnight stay while catching a flight next day

10

Caitlin

Jan 31, 2024

·

Stayed 1 night

I loved that the property is located directly across the road from the train station. The fact that it offers shuttle services to the airport which is just 5 minutes away, is really perfect. Great restaurant too.

10

Anna

Jul 24, 2025

·

Stayed 1 night

So convenient! Right across the street from train station to get anywhere in Brussels - much better than walking up the hill to other hotels. Air conditioning worked great, too.

10

Maria Angela

Aug 10, 2024

·

Stayed 1 night

Conveniently situated near the brussels airport AND Diegem train station (just across the hotel). Highly recommend if you want a beautiful stay that is just less than 30 minutes train from the center of brussels

10

Maria

Nov 16, 2025

·

Stayed 1 night

Excellent new hotel Great bed and pillows Easy shuttle to airport. Train is two minutes away to Brussels Only comes every 20-30 minutes so ask for schedule.

10

John

Aug 29, 2025

·

Stayed 1 night

Airport Shuttle and Proximity to Diegem train station made the location ideal. Room was modern and clean with plenty of power outlets. Free Wifi was a bit slow but functional enough for basic tasks.

10

Kimberly

Jul 15, 2025

·

Stayed 1 night

Close to the airport Great!

10

Richard

Jul 18, 2025

·

Stayed 1 night

This hotel was a great find for an overnight stay prior to flying out of Brussels. The hotel is located right at the Diegem train stop for easy access from/to the city, and also offers a free shuttle service from the airport. The location is a 15 minute drive to the airport but is located far enough away to avoid airport noise. There were not many restaurants nearby, but the hotel restaurant was excellent. Best of all, it was a really good value! Would stay here again.....

10

gordon

Apr 20, 2025

·

Stayed 2 nights

Nice hotel in a super location for the airport and for getting into the city by train

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Dining

Breakfast is frequently praised for variety, quality and early options. Dinner receives mixed feedback, with limited menus, high prices, and uneven service, though some guests enjoyed the food and bar.

Related guest reviews

8

Johannes

Nov 27, 2025

·

Stayed 1 night

The hotel is conveniently located for airport layovers, the shuttle service is effective and the personell is profession and friendly, with the exception of the restaurant - the latter was disappointing both on the service level and (lack of) quality of the food - and the prices are too high for the low lever of satisfaction the restaurant is offering. Breakfast, however, was good. Dinner options and service were disappointing.

10

James

Feb 6, 2026

·

Stayed 2 nights

Everything at the hotel is as you would expect from NH - clean, great public areas / restaurants, good menu choice, large room, perfect heating / ventilation, lots of bathroom supplies, big choice at breakfast that would suit everyone etc. One aspect that the hotel did excel in was the staff - breakfast front of house is so welcoming, and the gentlemen in the restaurant / bar were brilliant.

10

Mary Ellen

Aug 4, 2025

·

Stayed 1 night

For an airport area hotel it is excellent. There is no view but to be expected. Food is delicious and the burger was cooked outside on a large grille! yum! Very clean and spacious. Linens were great.

10

Dennis

Apr 24, 2025

·

Stayed 1 night

Free shuttle to and from airport. Good restaurant. Very clean

8

Martin

Dec 2, 2023

·

Stayed 1 night

Nice room but restaurant menu was limited

6

Charmain

Feb 18, 2026

·

Stayed 2 nights

Morgenmad buffet ser lidt træt ud på både de varme retter og grøntsagerne

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10

Rachael

Jan 1, 2025

·

Stayed 1 night

Best Hotel Breakfast I have ever had! Right next to the train station and free rides to the airport. Very friendly staff and all around wonderful experience. Rooms are comfortable too.

8

Paul

Aug 7, 2025

·

Stayed 1 night

The hotel is very nice. The rooms are nice. The restaurant staff were not helpful at all. You had to ask them for services. They had no idea how much your bill was. You had to go to the register and tell them what you had in order to pay. I would give the restaurant a -1.

8

Alan

Jul 30, 2025

·

Stayed 1 night

Even if I wrote extra on the massege that the the kids would sleep on separate bed, but they still offered me dubble bed. And the breackfast was really not the best

10

Alejandra

Feb 24, 2026

·

Stayed 1 night

Habitación muy bonita y cómoda. Shuttle bus de cortesía. Desayuno muy bueno.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $114
11 $111	12 $189	13 $286	14 $260	15 $157	16 $111	17 $103
18 $111	19 $155	20 $193	21 $200	22 $147	23 $103	24 $103
25 $105	26 $153	27 $173	28 $161	29 $122	30 $87	31 $93

Su	Mo	Tu	We	Th	Fr	Sa
1 $109	2 $101	3 $184	4 $161	5 $130	6 $105	7 $105
8 $108	9 $121	10 $133	11 $141	12 $115	13 $98	14 $91
15 $95	16 $161	17 $190	18 $211	19 $134	20 $99	21 $95
22 $104	23 $125	24 $140	25 $138	26 $122	27 $98	28 $96
29 $96	30 $118

NH Brussels Airport

Prices for NH Brussels Airport

Monthly average prices

About this property

Location

Room options

Family Room (3 Adults + 1 Child)

Junior Suite (Extra Bed 2 Adults + 1 Child)

Superior Room

Family Room, Connecting Rooms (2Ad+2Ch)

Standard Room

Junior Suite

Junior Suite (Extra Bed 3 Adults)

Family Room, Connecting Rooms (3Ad+1Ch)

Family Room (2 Adults + 2 Children)

Guest reviews of NH Brussels Airport

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Brussels Airport

Considering this hotel for your Diegem trip?

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