Name: Na Balam Hotel
Address: Calle Zazil Ha No. 118 Playa Norte, Centro - Supmza 001, Isla Mujeres, Isla Mujeres, Quintana Roo, Mexico, Isla Mujeres, Quintana Roo, Mexico
Rating: 8.23

Guest reviews

8.2

Very good

Based on 811 verified reviews

Who stays here?

Business

2%

Couple

61%

Family

27%

Group

7%

What guests think

AI-generated summary based on recent guest reviews

Across many reviews, Na Balam Hotel is praised for its quiet, gardenlike setting steps from Playa Norte, included beach club access with reserved daybeds, and friendly staff, though rooms are simple and some facilities feel dated.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Cecilie

28 Feb 2026

·

Stayed 1 night

Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.

10

Bob

30 Jan 2026

·

Stayed 7 nights

What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!

10

Melissa

18 Jan 2026

·

Stayed 3 nights

Outstanding property

10

Alberto

1 Jan 2026

·

Stayed 5 nights

This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality

10

Luana

23 Dec 2025

·

Stayed 8 nights

Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake

Calle Zazil Ha No. 118 Playa Norte, Centro - Supmza 001, Isla Mujeres, Isla Mujeres, Quintana Roo, Mexico

Location

With a stay at Na Balam Hotel in Isla Mujeres (Centro - Supmza 001), you'll be steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This beach hotel is 0.6 mi (1 km) from Isla Mujeres Ferry Terminal and 18.9 mi (30.3 km) from La Isla Shopping Mall.

North Beach(0.1 Miles)

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.1 Miles)

Isla Mujeres Cemetery(0.3 Miles)

Miguel Hidalgo(0.3 Miles)

Faro de Punta Norte(0.4 Miles)

Parador Fotográfico(0.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 12:00

Security deposit

USD 50 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but it is limited. Free parking is offered for guests.

No pets or service animals are allowed at this property.

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Airport shuttle services are available for a surcharge of USD 120 per vehicle for a roundtrip. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

The hotel is located steps from North Beach and is 0.6 miles from Isla Mujeres Ferry Terminal. Other nearby attractions include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, which are approximately 0.2 miles away.

Yes, the hotel features an outdoor swimming pool, which is seasonal. Specific operational hours are not provided.

Up to 2 children aged 12 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.

Na Balam Hotel

Amenities

Property description

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