Name: Pueblo Bonito Emerald Bay Resort & Spa
Address: Avenida Ernesto Coppel Campaña 201, Cerritos, La Florida, Mazatlán, Sinaloa, Mexico, Mazatlán, Sinaloa, Mexico
Rating: 8.83

Guest reviews

8.8

Fabulous

Based on 1,000 verified reviews

Who stays here?

Business

2%

Couple

29%

Family

54%

Group

12%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

At Pueblo Bonito Emerald Bay Resort & Spa, guests praise the lush grounds, multiple pools and friendly staff, while noting the quiet, remote setting, spacious yet dated suites, rocky or unswimmable beach areas, and some limits within the all‑inclusive plan.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Dominik

9 Feb 2026

·

Stayed 3 nights

Front desk staff wasn’t very welcoming, the only nice customer service and where we felt comfortable was in the morning for breakfast and dinner. Other than that rest of the staff wasn’t very welcoming or nice. we try to spend most of our time out of the hotel due to not feeling welcomed

10

John

26 Jan 2026

·

Stayed 2 nights

We had a great stay. The property is beautiful and our suite was lovely. We had just a couple of minor complaints.There is no hair conditioner provided, and none available, apparently. Our shower didn't drain well, and we were standing in ankle deep water during showers. Some of the food in the Bistro was bad (chicken shawarma sandwich and tortilla soup). Also, I left a shirt behind in the room, and felt that not enough was done by the staff to help locate it when I called.

10

Zandra Lynn

25 Jan 2026

·

Stayed 5 nights

Yes

8

Patricia

23 Jan 2026

·

Stayed 3 nights

Is very good

6

Marco

20 Jan 2026

·

Stayed 1 night

Room was outdate durty and molded Too old

Avenida Ernesto Coppel Campaña 201, Cerritos, La Florida, Mazatlán, Sinaloa, Mexico

Location

Located in Mazatlán (Cerritos), Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is within a 5-minute drive of Mazagua Aquatic Park and Witches Beach. This all-inclusive property is 8.1 mi (13 km) from The Mazatlan Malecón and 11.6 mi (18.7 km) from Olas Altas Beach.

Witches Beach(1.2 Miles)

Mazagua Aquatic Park(1.2 Miles)

Marina Mazatlan Golf Course(2.2 Miles)

Mazatlan International Center(2.5 Miles)

Galerias Mazatlan(3.4 Miles)

Cerritos Beach(3.9 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 11:00

Good to know

Additional policies and info about this property.

FAQs

Free valet parking is available on-site.

Breakfast is included in the all-inclusive package, featuring a variety of options.

No pets or service animals are allowed at this property.

Check-in is from 15:00 to 23:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request.

Airport shuttle services are available; guests can arrange transfers through the property.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The property is located in Mazatlán (Cerritos), within a 5-minute drive of Mazagua Aquatic Park and Witches Beach, approximately 8.1 miles from The Mazatlan Malecón.

Yes, there are 3 outdoor swimming pools available for guests to enjoy.

Children are welcome at the property, and kids can stay for free up to a certain age.

The property offers cribs and rollaway beds, subject to availability and may incur additional charges. Advance request is recommended.

Pueblo Bonito Emerald Bay Resort & Spa

Amenities

Property description

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