Paradise Village

We booked 7 days through Expedia for our family; 2 children & 2 adults. I chose the standard room that had options for 1 king bed or 2 queen. I specified 2 queens, since we had 4 people on the reservation. Upon arrival, the check in process was a nightmare. We stood in line for approximately 1 hour until it was our turn to check in. It was busy, but also their processes are super lengthy & inefficient. We were given a room key to the most outdated hotel on the property. There was only 1 bed, no pull out or couch & the door & windows were frosted, so we felt like we were in a box. We asked to be switched to a 2 queen room & they made the accommodation quickly for us. The room did not have a patio or balcony & literally felt so claustrophobic. The property itself was nice & the kids loved the slides & pools. Food took a long time no matter which bar or waiter you ordered from, but the food was decent. We had a nice time, as we joined family there, but I would not stay here again unless I booked a nicer, more updated room with a view. Obviously that was my fault, because we didn’t know what to expect. The room descriptions weren’t very clear, as they said some of the standard rooms had balconies, so we didn’t know until we arrived. Staff was friendly, the Doctor on staff (Dr. Ivan) was simply amazing & everyone was helpful. The rooms were really my only complaint. Thank you!

Good and moderate priced hotel. Beds were old and very hard. Breakfast Food was good, other hotel restaurants not as good, weak drinks at happy hour. Hotel needs some updating and the big pool was under construction which was a bummer.

We travel a lot and was apprehensive about this place because of some reviews but we were travelling with a larger group and decided to come and we were pleasantly surprised! We were a family of 4 with a 5 and 6 year old. Staff was very friendly, Regelio our waiter at the pool was amazing and very attentive! The pool area was awesome, pool was so warm, kids and the adults loved the slides, and the entertainment staff was great and always had fun activities going on. The beach area was incredible, so much space, amazing for long beach walks, ocean was great for younger kids as it was quite shallow for a ways out, and even got some good waves that were great for riding with boogie boards (included in all inclusive.) We did the all inclusive option, and the food was quite good and typical of good resorts, maybe not as massive of a selection as the entire resort is not all inclusive but lots of good options. The a la carte restaurants were actually very good, the sushi place was amazing and better than most resorts in terms of quality difference from general buffet. The entertainment was very good, from the theme nights to the shows were actually much better than anticipated, and the Michael Jackson was actually the best I have seen! My recommendations to make it better, comfier beds and pillows, and make the sky bar the place to hang out at night, a few times not enough space in lobby bar for the people wanting to hang out. All in all, great resort and great time!

The property is huge with 3 pools, 3 hot tubs, beachfront access. It feels very safe. There is wait staff ready to take your order. The buffet for the all-inclusive was surprisingly good. I've been on cruiseships where the buffets are often unhealthy options. The kids enjoyed it immensely. The rooms were spacious and well set-up. Only critical feedback would be that they were doing construction on the property while we were there so there was some noise during the day, but it did not affect beach time or sleep time.

Room was great…. Kitchen/2 beds/Clean! Amenities were awesome…. Heated pools!👍😎🍹

Es buena, solo que nos toco la alberca principal cerrada por lo cual había mucha gente en la otra alberca. Pero todo lo demás muy bien. Una playa muy bonita.

El hotel esta muy lindo, limpio y dan buena comida. La mayoria del personal son muy amables y atentos. Lo que no me gustó es que cobran para entrar al gimnasio, considero que si es un hotel de 5 estrellas con todo incluído debe comprender tambien el acceso al gimnasio. En general es un buen lugar para pasar unos días en familia relajado.

The room was perfect, all the staff we encountered were friendly and very helpful. The property was beautiful and very well maintained

The personnel are very friendly and attentive, the only problem is parking spaces are very limited in their capacity for the visitors vehicle, this is my second time in this resort and this time we don’t want to drive out side of the property cause we don’t want to get caught with no parking space even though we parked on the side of the road because no parking space was available.

Edificio de habitaciones en plena reparación o construcción. Servicio de clima del cuarto intermitente. Ruido constante.

Clean rooms, golf carts for transportation. Friendly staff, overal

Seems like maybe the place used to be nice, but na. The all inclusive "food" was terrible, the room wreaked of mildew and the elevetor was broken 3 of the 4 nights we were there. The beach was clean and the staff were nice which is why it didn't get 1 star.

The Staff were incredible considering their work load, everything was impeccable

Extremely clean. accommodating and friendly staff. Always quiet at night.

Es de nuestros hoteles favoritos, la comodidad de las habitaciones con dos recámaras es lo que más nos gusta, así como el área de alberca y tobogán, así como sus amenidades. La limpieza y atención en general del personal es muy buena.

Everything was great except for the fact that the maid service would take our sheets with no explanation (leaving us with just a mattress) and then when we would call the concierge about it they would take hours to send someone up to fix it and give us sheets.

Had a very pleasant experience with the hotel. We stayed here for about a week and a half. Our cleaners were very, very reliable, we always came back very satisfied with the cleaning. The activities in the area were amazing, the coaches were so good and fun esp ping pong and tennis coach, he's the best! We also appreciate that there's so many activities that you can do in this hotel, it helped me a lot because I was not allowed to swim at the swimming pool or the beach so I was still kept preoccupied with the games in the tournaments that the hotel hosted. However, I gave only four stars, because the front desk was not very helpful with the report that I made with somebody smoking in the balcony. And the smoke that I smell in the bathroom on our last day. Somebody from the front desk said she was going to send someone up to check but nobody ever came. Good thing it was our last day. But other than that, overall great experience!

Cucarachas en la cocinera, tiene uno que reportar para el aseo, si es en paquete todo incluido no hay buen trato y te mandan a la zona no remodelada, tardan demasiado los meseros de playa y albercas en tus pedidos debido al paquete (ellos lo dicen), la cerveza en vaso y sin gas. Volví porque 2 meses antes fue lo contrario ya que reservamos sin todo incluido.

Very clean and staff are friendly and helpful. The amenities are excellent here, a great family vacation choice.

The property is well managed, very clean and tidy with friendly helpful staff.

We booked 7 days through Expedia for our family; 2 children & 2 adults. I chose the standard room that had options for 1 king bed or 2 queen. I specified 2 queens, since we had 4 people on the reservation. Upon arrival, the check in process was a nightmare. We stood in line for approximately 1 hour until it was our turn to check in. It was busy, but also their processes are super lengthy & inefficient. We were given a room key to the most outdated hotel on the property. There was only 1 bed, no pull out or couch & the door & windows were frosted, so we felt like we were in a box. We asked to be switched to a 2 queen room & they made the accommodation quickly for us. The room did not have a patio or balcony & literally felt so claustrophobic. The property itself was nice & the kids loved the slides & pools. Food took a long time no matter which bar or waiter you ordered from, but the food was decent. We had a nice time, as we joined family there, but I would not stay here again unless I booked a nicer, more updated room with a view. Obviously that was my fault, because we didn’t know what to expect. The room descriptions weren’t very clear, as they said some of the standard rooms had balconies, so we didn’t know until we arrived. Staff was friendly, the Doctor on staff (Dr. Ivan) was simply amazing & everyone was helpful. The rooms were really my only complaint. Thank you!

Our room ways a 3 star, motel 8. However, it served our purpose. Would not book it again.

This is about our 4th time staying at the Paradise Village. It never disappoints. Clean spacious rooms, tasty food , parking on site , food was good .

Didn’t love the room they gave us or the view but otherwise. Very nice

We stayed in a studio suite. The room was lovely and very clean. It had everything we needed. It was close to the main building for all of the shows and restaurants.

Our first room was a dungeon for what we paid. Frosted door and window. Very claustrophobic 👎😒

My real rating would be 4.6 out of five for this hotel. I think the staff were great. The accommodation was great. The number of pools were great. The hotel architecture design, the food transportation the views all were great. I think the hotel requires a little bit of renovation, especially the shelves. I had two shelves in my room and one of them was completely loose the showers also, the Wi-Fi was great. The Internet was great everywhere. I wish there was an ATM in the hotel so I could have get some changes to be able to tip the staff. It was very hard to get changes specially Canadian dollar Changes The karaoke in the bar at the front of the Great Danielle, who was the bartender was great, Victor, Fidias, and Roman in the checking area in the lobby amazing Francisco gave me a ride at least to twice per day, he’s very kind and caring the pool on the fifth floor at the very end of the resort was also great. All the bartenders were great. The food and the snack was great. The pantry was amazing. The only other problem was the ride from the hotel to the beach and it’s not gonna be really pleasant. The roads that you gotta take to get there and I wish the beach bar was cleaner.

The only problem was the bed. The mattress was old and had holes worn into it. It needs to be replaced.

This is my second experience at this hotel, and unfortunately, it fell short of my expectations. The room lacked a balcony or any window, making it feel more like a military barracks than a comfortable stay. When I checked out, the woman at the front desk asked if I was certain I was in the correct room associated with my card, to which I could only respond with a disappointing "yes." Despite the letdown of having a room with no views, I have to commend the staff; everyone from the dining area to the doorman was incredibly friendly and accommodating.

The staff was lovely and there are plenty of places to eat and drink and spend your time. Proximity to local shopping and eateries is incredible. The tower we stayed in was pretty outdated and our room (primarily the bathroom) could use some updates but I don’t think all towers are the same!

The room was kept very clean and nice. The staff are almost all very kind and friendly. The ones who helped with our luggage and getting a taxi were exceptional. The food for dinner in the buffet could be better. The watermelon and apples were soggy. The meat is overcooked and hard to chew. Breakfast is very good. The wine was not good. The reserved meals were very good. We had a great time and enjoyed the food on the beach. Thank you!

Updated rooms were spacious and beautiful, office staff was nice, restaurant buffet food was good but staff service in the restaurants were horrible, tips weren’t worth leaving for how ignored we throughout the day, maybe 2 ladies were nice and that was all.

I DIDNT LIKE HOW LONG IT TOOK TO CHECK IN

This resort had pros and cons, and overall it wasn't terrible by any means. My kids really liked it and would like to return. I would rather try another resort. Pros: Very clean, and grounds were beautiful and well-maintained. The beach access was perfect with nice waves to play in and clean sand. Food at the restaurants was fabulous. I would definitely recommend eating lunch at the beach "snack shacks," as the food was super good. The themed nights were really fun down on the beach, and were probably the highlight of the resort. The two entertainment shows we saw were also pretty good. The King of Pop show was considerably better than the Legends show. Now for the cons: The check in process at first felt somewhat smooth, but later realized she never told us where the heck our rooms were located. And... no surprise... there was a good reason for this. They were located several hundred yards away in a building at the front of the resort property. My friend's room was actually located outside the perimeter of the resort and her front door was in a parking lot! Not cool! We spent the first day or so being very confused about where things were located, how things worked, various odd "rules" that kept popping up. Then we realized that in order to get everything explained to us we had to sit down with a resort rep who in actuality only wanted to high-pressure sell us a time-share. Some staff were friendly and personable, but most were like zombies and looked miser

El servicio de los meseros es pésimo y lo que sigue de pésimo, sobre todo en la alberca, se les tiene que ROGAR para que te traigan una bebida, pareciera que están en huelga. Por otro lado el hotel es muy bonito, muy agradable, buenos espacios, bonita las albercas, la playa, los servicios, solamente la amarga experiencia con los meseros.

The room was perfect, all the staff we encountered were friendly and very helpful. The property was beautiful and very well maintained

Way too many people and way not enough staff to accomodate. In every area from front desk to the pool, beach, to the wait staff. It is completely understaffed and because of that, they cannot possibly give you great service.

The stay was as expected, room was suitable for the family, we purchased the all-inclusive package and it was fair. It needs a major retrofit on their service, i found it to be very poor and ill managed. It was nearly impossible to get poolside , beach side and lobby service as everyone said it was someone elses job and not theirs, as if i was to be guessing what staff was purposed and assigned to. Severs kept giving me the runaround stating that was not their area and instead of guiding me to the right person it was like a circus. Very disappointing since my kids loved their previous visits here. My kids did were not served when they flagged the poolside servers and it was severely disappointing. We might not visit again.

Staff was friendly, property was clean and nice decor. I did not appreciate the long check out process.

El servicio que brindan los meseros en la zona de albercas y playa es terrible, sumamente terrible, pedía bebidas y alimentos y llegaban después de una hora y en mal estado, definitivamente no vuelvo a este hotel, si tienen la oportunidad de ir a algún otro, no la desaprovechen

The resort is nice, staff is friendly, excursions are a bit tough to get to because of the location. The boat rides were long!

Location

Me gustó mucho la ubicación del hotel, tiene estacionamiento seguro, además de cafeterías y una zona segura para andar en bicicleta

It sits on the end of a peninsula surrounded by pools, a beach and a boat pier. The Mayan Aztec motif is wonderful.

Ability to walk miles up the beach. Beautiful location.

Nice well kept property with an excellent beach

This is a resort property. It is away from the downtown. The area is quiet and is entirely tourist driven.

Great location and property

Es un hotel muy grande, si te toca en una torre lejana a la playa, hay que considerar unos minutos y no olvidar nada en la habitación. Viajamos en temporada alta por lo que había mucha gente, para ir con niños es excelente opción. El servicio en general es muy bueno. Hay lugares cercanos para hacer super, restaurantes, etc.

Great beach and mall with Restaurants & Grocery store.

The room was kept very clean and nice. The staff are almost all very kind and friendly. The ones who helped with our luggage and getting a taxi were exceptional. The food for dinner in the buffet could be better. The watermelon and apples were soggy. The meat is overcooked and hard to chew. Breakfast is very good. The wine was not good. The reserved meals were very good. We had a great time and enjoyed the food on the beach. Thank you!

Updated rooms were spacious and beautiful, office staff was nice, restaurant buffet food was good but staff service in the restaurants were horrible, tips weren’t worth leaving for how ignored we throughout the day, maybe 2 ladies were nice and that was all.

We had a great stay at this hotel. Breakfast buffet and food at the Sky Bar restaurant were great. We will definitely stay here again!

Just spent a week here “all inclusive” but depending on the wrist band colour, it stops at 11:00am the day you leave, even if you have to wait the day there before you fly out. The breakfast was good and so was the food you order around the pool but when you pay for a week all inclusive you only get 2 restaurants, which are sub par, otherwise you have to eat buffet. However, the western night buffet was so good and the pool servers were amazing! You have to sign a cheque for zero dollars every time, which you get used to but it is a very weird concept and not the traditional all inclusive. For that reason we would probably explore other resorts that don’t limit you when you pay good money.

All inclusive buyer beware!!! The all inclusive is not all inclusive. All inclusive does not cover the gym, room service, or some of the menu options. You also can’t eat at all the restaurants. They limit your restaurant reservations. The staff was awesome and the property was great.

The beach was beautiful, and the ocean too; no big waves there and shallow enough for my kids to get in the water. The water was nice and warm during my visit (late June). I didn't like the way the meals are structured. I was in the "All Inclusive" plan with my family but you have to be careful because not every meal and/or drink is included in the "All Inclusive" package, otherwise you could end up with extra charges. You have to open and close your tab every time, even if your charges are all covered in your package, which makes it inconvenient and unnecessary in my opinion. There's a lack of entertainment on site, compared to other hotels with all inclusive packages. You are only allowed one specialty restaurant reservation per stay, otherwise you have to pay for it; otherwise you have to visit the buffet every day, but the food is good there.

Great clean beach area, so many palapas available, great food and drinks service at the beach. The staff is very friendly and helpful. My room was amazing, filled with light and had two balconies, one of them was enormous. What I did not like: the food quality and options need to improve, did not like the buffet this time, the taste was not great and very limited vegetarian options. Also the entertainment needs improvement.

It was a surprisingly beautiful resort. Very clean and all the staff was excellent friendly and helpful. What i didn't like was many things on menus were not included. Ice cream for one was not included:(. They also had a no real premium alcohols. The gym was not included which from the literature I thought should have. Been. I would go back.

The resort was beautiful and had great service. The “all-inclusive” designation was not as expected, as you were limited to certain restaurants, had to carry papers around, had to report your room number an inordinate amount of times a day, and had to sign a “bill” for every drink and meal. It was a bit off-putting for us.

Came here with the family, 3 young kids. Everyone had a great time. The food was good, especially if you go to the sushi or Mexican restaurant. The included buffet was just good enough to keep me happy, nothing crazy, but the sushi restaurant was some of the best sushi I’ve had, and the Mexican restaurant also really good. The beach was right next to the hotel. The pools were nice. Everything was clean and well kept. The sand was clean and lots to do. The staff were all really great, super helpful and accommodating to our needs. For the price it’s really unbeatable. Will definitely return