Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Everything was very good. The beach was beautiful and the grounds were well kept. It is hard to have good buffet food so it is hard to complain about it.

I booked three rooms for six nights in June 2026 for a family trip to celebrate my parents' 50th anniversary. The age range of the group was 3-90, so it was a tall order to find someone for everyone. Marival Emotions really had it all. It was a 15 minute taxi ride from PVR airport. I was expecting a time share presentation push before getting the room keys at check in. It took a little while (maybe 45 minutes?) and we declined, but it was never brought up again, which I appreciated. We booked two suites and one regular room. We all received the king beds we requested (it is a preference, not a guarantee). There was not a big price difference, but the one bedroom suites all have two bathrooms, a living room, a table and chairs, bathrobes, and a door on the bedroom, which can be important for families. They were worth the extra money, in my opinion. My brother had a spectacular view of the ocean and pool from his third floor suite! There are different floor plans and even though I booked two of the same 1BR suites, they were very different layouts in different buildings. My niece had so much fun at the kids club and children's pool. The staff was really incredible and took such good care of us. Octavio, the concierge, went above and beyond, especially making sure that my parents' (who have some mobility challenges) were able to get dinner reservations at sit down restaurants. I worked briefly in a 4 star hotel, and Octavio is the most amazing concierge I have ever seen!

Upon arrival they took about 15 mins just to check me in, when there were about 7 staff members standing behind the counters not helping anyone else. Once I was helped they rain a bell and said someone else will finish the check in to give me more information. That person was not available so they finished my check in without completely giving me all the information about the hotel. There were no staff walking around pool or beach area offering drinks or food as other hotels offer. Pool bar always took forever to get drinks. The restaurants by the pool area didn’t let you walk in even with just a little drip of water because of slipping, but the floor was the same all over the hotel, very slippery. I will not be staying here again and this was my 3x in Puerto Vallarta, first time in this hotel.

Nothing special.

The resort needs to replace all lounge chairs as most are way past there prime and not upto the standards the resort represents.