Is parking available at the property?

Yes, parking is available on-site. It includes both free and valet parking options, but availability may be limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are not allowed at the property, but service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle service is available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details should be confirmed with the property.

Where is the property located in relation to key landmarks?

The hotel is situated in Downtown Tijuana, within a 5-minute drive of Plaza Rio Commercial Center and Paseo Chapultepec. It is approximately 1.4 miles from Centro Cultural Tijuana and 4.4 miles from Tijuana International Airport.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. Pool access is from 8:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children 12 years old and younger can stay free when occupying the parent or guardian's room using existing bedding. However, children may not be eligible for complimentary breakfast.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. It is recommended to contact the property directly for any specific requests regarding additional sleeping arrangements.

Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Average nightly price at Wyndham Garden Tijuana Palacio Azteca by month, last 12 months (USD)
Month	Average price
January	$113
February	$116
March	$114
April	$109
May	$101
June	$95
July	$92
August	$106
September	$106
October	$104
November	$90
December	$92

What guests think

At Hotel Palacio Azteca Tijuana, Trademark by Wyndham, guests frequently praise the friendly staff, sense of safety, and convenient, central location with airport shuttle and valet, while noting dated rooms, intermittent maintenance issues, and noise from traffic and renovations.

Reviews differ on cleanliness and upkeep, with several reporting water outages, weak hot water, malfunctioning AC, and spotty Wi‑Fi alongside many comments about tidy rooms and public areas. Dining feedback is mixed too: some enjoy the buffet, bar, and room service, while others find breakfast limited or confusing regarding what is included. Best suited to travelers who prioritize location and simple comforts over modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Frequent mentions of an airport shuttle and valet-only parking; guests appreciate the service but report occasional long waits or limited hours for the shuttle and some parking inconvenience. The pool/bar areas are popular, yet the gym is dated and elevators have intermittently been out during renovations.

Related guest reviews

6

Genesis

Feb 13, 2024

·

Programe mi servicio al aeropuerto la noche anterior para las 6 am , dos veces pase a recepción durante la noche para confirmar, lo anotaron y en la mañana me dicen que de 6 a 7 am no tienen el servicio. Tuve que pagar un taxi y pagarlo de mi bolsa cuando yo por esa razón seleccione ese hotel por el servicio gratis al aeropuerto; si me hubieran dicho desde la noche que a esa hora no tienen servicio habría solicitado irme a las 5 am sin problema pero me confirmaron y después de su error debieron pagar el taxi o ofrecerme alguna solución

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10

Brenda

Feb 19, 2025

·

Stayed 1 night

Friendly staff. Easy check-in and check out. The free breakfast was good and they also had buffet style breakfast for additional fee. Free transport to/from airport was a big plus.

2

Eduardo

Jun 28, 2025

·

Stayed 1 night

Dirty pool

6

C

Mar 20, 2025

·

Stayed 8 nights

Very loud traffic noise and sirens. The hotel is located between two very loud streets near a hospital. The food was good. My breakfast was included and it was delicious and I appreciated having it available every morning. I notified the front desk on Tuesday that I would be checking out the following Friday instead of Saturday. I hoped they would refund the one night I was cancelling since I notified them early, but they did not refund me. I chose the hotel because of the airport shuttle; however, I waited at the airport for an hour and a half on a very windy, cold day. I would advise taking an Uber to avoid the hassle. The housekeeper was really sweet. I did not want her to clean every day, but she made sure to knock and check if I wanted water or fresh towels. Because of the road noise, I would request an inner room facing the pool.

10

Larry

Apr 6, 2023

·

Stayed 3 nights

Hotel has a great bar that is open Tuesday through Saturday. with Happy Hour 5-7pm. A nice and secure area to have drinks after a busy day. Hotel is clean and comfortable. Very at home feeling. Uber and Uber eats has a fast response time for service to this hotel. Thank you Palacio Hotel for Great service.

6

juan

Nov 26, 2024

·

Stayed 1 night

They only offer valet parking. No self parking.

6

Celia

Oct 23, 2024

·

Stayed 2 nights

El hotel está viejo pero cumple con necesidades El desayuno muy muy malo!! El “bufet” es muy pobre sin sabor y muy pocas cosas. Pedí a la carta después y tardaron más de 30 Min para un ommelet…. Solo había un mesero!!’ Ofrecen gimnasio y solo tienen 3 pares de pesas, los 3 aparatos que hay son súper antiguos las escaladoras no sirven y está sucio . No hay toallas ni agua !!! Mejor no ofrezcan ese servicio las fotos nada que ver con la realidad

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4

Nathaly

Nov 9, 2025

·

Stayed 2 nights

Upon arrival, we were told the hotel had no running water, so we couldn’t shower or brush our teeth until late evening. Then the Wi-Fi in our room didn’t work. Despite several complaints, nothing changed, and even after being moved to another room, the Wi-Fi was still unusable. The only solution offered was to work or study in the lobby, and after insisting, we were finally allowed to use the business area. The parking situation was also inconvenient, valet only, meaning you must wait every time you need your car and tip each time. The included breakfast was just eggs and coffee and not appetizing. Overall, the hotel no longer reflects its former quality and feels more like an overpriced roadside motel. However, the staff remained polite and tried their best to help, and the valet attendants were always prompt and friendly despite the lack of management on duty.

6

Adrián

Apr 5, 2023

·

Stayed 1 night

Elevators not working for a portion of time, mattresses very old, kitchen service very slow

10

Alma

Oct 13, 2025

·

Stayed 1 night

Excelente servicio, el traslado al aeropuerto.

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Cleanliness

Feedback is mixed: many note clean rooms and public spaces, while recurring complaints cite dirty or moldy bathrooms and occasional unclean rooms.

Related guest reviews

10

Carla

Aug 7, 2025

·

Stayed 1 night

Very Nice and clean

10

pedro

Aug 30, 2025

·

Stayed 1 night

Clean and very courteous people

6

Jose

Oct 24, 2023

·

Stayed 2 nights

Estaba muy sucio el baño

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2

Joselyn

Mar 8, 2023

·

Stayed 2 nights

This place is not clean!!! The bathrooms were super dirty! My family and I didn’t shower for the 2 nights that we stayed! Lots of noise at night!!! Just lots of noise around!! Every thing was just super super bad!! We stay in TJ almost every 3 months and we’ve never had a bad experiences like this one!! This isn’t a purposely bad review! It’s real talk! Think twice! Oh and front staff didn’t give my mom extra towels when she asked for some.

10

Alicia

Jun 12, 2023

·

Stayed 1 night

The hotel is nice and clean but the bathroom was old with mold and beds were uncomfortable

2

Grupo

Nov 7, 2025

·

Stayed 2 nights

Instalación del baño y limpieza fatal

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10

Alicia

Aug 15, 2025

·

Stayed 1 night

Great experience! Nice and clean.

4

JESUS

Mar 10, 2025

·

Stayed 1 night

Check in was easy. They gave me a room on the 1st floor. Didn’t say there was construction so Saturday at 8am hammering and drills. The bath was discustingly dirty. Appliances were disconnected and the phone in the room didn’t even work.

10

Elia Ninfa

Jan 21, 2023

·

Stayed 1 night

EL SERVICIO Y ATENCION FUE MUY BUENO, LAS HABITACIONES COMODAS, SOLO HUBO UN DETALLE EN UNO DE LOS BAÑOS YA QUE TENIA UN PROBLEMA DE MOHO EN LA PARTE DE LA REGADERA

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6

Silverio

Jun 8, 2024

·

Stayed 3 nights

They charged us the wrong amount and charges $6000 American money instead of pesos which flagged my bank and we had to call and the front desk denied but the bank told us that it was ran through for American money at $6000. Also check in took over an hour and then the keys did not work. The room that we were given was dirty there was hair everywhere. The water was brown limited towels definitely needs updating. And the room smelled like smoke. Also, the neighbor next to us was smoking cigarettes and all the smoke was coming under the joined door. Into our room.

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Rooms

Rooms feel dated, with traffic or hallway noise reported across multiple stays and several comments about very firm beds. Common issues include unreliable Wi‑Fi, AC or heating problems, and a lack of in‑room fridges, though some guests found them spacious.

Related guest reviews

8

Flor

May 21, 2023

·

Stayed 1 night

The only downfall was that our room didn't have a fridge. Everything else was great! I will continue to stay at this location.

6

Brandon

Jan 14, 2026

·

Stayed 2 nights

Mid room. Even for price its not worth it. No smart tv. Bad channel strength. Wifi is spotty. Shower is small and only works half the time. Staff is nice. Location is good.

6

Rachel

Sep 26, 2025

·

Stayed 1 night

Not my first stay. Had to be transferred to a different room because our door didn’t lock. Had to call customer service 5 times for this! Do NOT pay $25 for their buffet after 10am. Their pictures on website do NOT match what they serve you. We were HIGHLY DISAPPOINTED! Not only did they have few selections but the selections they did have were practically empty! Also, an employee told me there’s no difference in the early buffet/ the one that comes free with your reservation & the buffet they charge $25 for after 10am. I was told they’re 2 different kinds. Please do NOT waste your money! I did complain & whatever I wanted to eat at the buffet, they asked to cook to make it. I shouldn’t have to have that done but grateful they did that for my husband & I. Our room was clean but severely outdated. The beds are uncomfortable because they are so hard! They need to be replaced. We also had tiny pillows. If you pay for a Queen bed, prepare yourself for getting a Full size bed. Our bed was NOT a Queen sized bed at all. I would only stay here again if my go to hotel was booked. I pay a little bit more at the Grand Hotel but it’s worth it.

6

Joseph

Aug 25, 2025

·

Stayed 1 night

Its like they used paper for the exteriors walls. It was like i laid down on the sidewalk on a busy street. Wow, never heard street noise that loud ever. Seriously I even dreamed the road went through my room.

6

ROBERTO

Sep 29, 2025

·

Stayed 2 nights

Atención no adecuada en el mostrador. No tiene refrigerador la habitación. Mucho ruido.

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8

Guisely Guadalupe

Nov 22, 2024

·

Stayed 1 night

Todo Muy bien, Excepto que se escucha entre habitaciones, hasta lo que platica el vecino , fuera de eso buen servicio y cómoda muy buena ubicacion

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6

Albert

Oct 1, 2025

·

Stayed 2 nights

The hotel is currently undergoing a large renovation. It's very much needed and welcomed in order to keep up with today's current demands. The place got stuck in the 90's, to say it best. The location is ideal! Within walking distances of coffee shops, restaurants, quick eateries, and convenient stores. The location also sits within a few miles of nightlife activities, shops, and other ethic restaurants. The front desk staff could work on improving their customer relations, engagement, and interactions which would improve the stay of its guests. The onsite restaurant has good food with live music. The restaurant staff is their gem! Exceptional service and attentiveness to detail was quite refreshing after a long journey just to get there. Currently, in my humble opinion, the hotel is a 3 of 5 with lots of room to improve. Maybe the property's "facelift" will improve the morale and make guest's stays a lot more enjoyable.

6

Jose

May 24, 2023

·

Stayed 3 nights

I have stayed several times, the only issue I had this time was with the air conditioning where the controls weren’t work. I reported to the front desk twice and nothing was done. Phone wasn’t working but I was made aware of that when checking in.

6

Mauricio

Nov 13, 2025

·

Stayed 2 nights

Muy ruidoso. La cama muy dura

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4

Flor

Feb 10, 2025

·

Stayed 1 night

As soon I check in the reception person was rude and she give me a card to go inside the room which doesn’t open because she mistake the room number I comback and let her know also the room was very small the clima doesn’t work at all the room was very cold we call to let them know and they bring a portable heater the doesn’t work , I grabe a tisue and the dispenser come out broken the only thing I like was the service at the buffets the people and the food was good and the vallet person we use the transportation to the airport was very nice person very professional.

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Service

Service sentiment is mixed: numerous guests praise friendly, accommodating staff and valet, but others report rude or unhelpful front desk interactions, slow resolution of issues, and confusion over included benefits.

Related guest reviews

4

Kathy

Nov 29, 2025

·

Stayed 2 nights

Unfortunately, the customer service was very disappointing. From the people at the valet parking, restaurant, and reception desk rudeness and bullying behavior towards my self and other guest. I will no be returning to this hotel in the future.

6

Genesis

Feb 13, 2024

·

Programe mi servicio al aeropuerto la noche anterior para las 6 am , dos veces pase a recepción durante la noche para confirmar, lo anotaron y en la mañana me dicen que de 6 a 7 am no tienen el servicio. Tuve que pagar un taxi y pagarlo de mi bolsa cuando yo por esa razón seleccione ese hotel por el servicio gratis al aeropuerto; si me hubieran dicho desde la noche que a esa hora no tienen servicio habría solicitado irme a las 5 am sin problema pero me confirmaron y después de su error debieron pagar el taxi o ofrecerme alguna solución

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10

Julio

Jan 11, 2025

·

Stayed 2 nights

This property is very convenient, clean and very accommodating to your needs, they go beyond to make your stay comfortable.. and will even go get food if you arrive after hours.. I highly recommend this hotel, Omar was very very helpful to us Thank you for everything

10

Maria

Oct 12, 2025

·

Stayed 1 night

Excellent customer service

2

Christian

Jul 26, 2024

·

Stayed 1 night

La reserva traía desayuno incluido y cuando nos sentamos a desayunar, el mesero nos dice que si no teníamos cupón! No podíamos desayunar. Menos paramos de la mesa y fuimos a hacer checkout y le pregunté al chico de recepción q porque no nos habían dado los cupones de desayuno q se supone venían incluidos en la tarifa y me contestó que porque ya estábamos haciendo check out, a lo cual le tuve q responder que nos íbamos porque queríamos desayunar y fue muy incómodo cuando nos pidieron los cupones en el restaurante, a lo cual el recepcionista nos respondió en sus palabras: “ Q si le hubiéramos dicho antes nos los hubiera dado, pero como ya nos íbamos” le volví a decir que nos íbamos por esa razón a lo cual nos volvió a repetir la misma letanía, yo un poco frustrado le tuve que preguntar en específico q si nos podía dar los cupones para desayuno y así si nos quedamos en el restaurante, a lo cual el amablemente procedió a darnos los cupones. Una vez q estábamos sentados ya con el café y la comida, el mesero una vez más se acercó amable te a preguntarnos si nos habían explicado la dinámica del desayuno ? Le respondí q no y q si el me podía explicar, terminé pagando el desayuno después de que el gerente de AyB vino a explicarme cómo era el proceso del bufet y el desayuno americano. A ese punto ya estábamos súper molestos ya que ni nos dejaron desayunar y el desayuno se enfrió y encima tuvimos que pagar por el. Internet súper lento y habitación ya muy deteriorada.

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6

Ricardo Bojorquez

Jan 21, 2023

·

Stayed 1 night

Muy tardado check in

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4

Maya

May 11, 2025

·

Stayed 1 night

This hotel was not to my liking. When I booked the hotel for me and my son the room comes included with breakfast. So in the morning when we went down for breakfast the employees very rude saying that the room was just booked for one person and that the breakfast didn’t include everything in the bar, it only included an American breakfast. I just got up with my son and walked away. The room also comes with AC but the whole night they kept it hot, I kept putting the temperature down to cool down the room but it always kept going back to hot. I couldn’t sleep, I had to call them around 1:30 am so they can come and fix it, but it still didn’t do anything. Very disappointed in that hotel.

10

Jack

Nov 18, 2025

·

Stayed 1 night

Great Service

2

jahaziel

Oct 3, 2025

·

Stayed 9 nights

Las instalaciones son muy buenas, pero el personal no es amable, los meseros en el restaurante desde el día 1 nos dieron mal servicio, como si nos hicieran un favor al atendernos, el desayuno incluído no es de su agrado atender, en recepción la señora mayor de cabello ondulado tardo 3 días en solucionarnos un tapón de baño y obviamente con malos gestos, solamente mejorar el trato al cliente porque el lugar está muy bien

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10

Jimmy

Sep 30, 2024

·

Stayed 2 nights

Omar the manager was just excellent- everyone at the hotel was. Beto the valet was super kind in taking care of my car.

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Location

Location is central and generally felt safe, with easy access to downtown, restaurants, and the border. Heavy traffic in the area can affect walkability and contribute to noise for some rooms.

Related guest reviews

10

Gregory

May 8, 2025

·

Stayed 2 nights

Great location away from busy Doentown, but still walkable. Great Breakfast and free! Good water pressure

8

Micaela

Feb 15, 2023

·

Stayed 1 night

precio accesible y buena ubicacion

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10

Annette

Oct 13, 2025

·

Stayed 1 night

Location is 6 minutes away from San Ysidro boarder. Great location and very safe.

10

Teresa D

Feb 11, 2023

·

Stayed 1 night

I really like the location. There are a lot of coffee shops and stores at walking distance.

8

Cesar

Aug 11, 2024

·

Stayed 1 night

Lots to do in the area, heavy car traffic so not ideal for walking but we managed to get around on foot. Lots of good food and small shops

10

Juan

Sep 17, 2024

·

Stayed 6 nights

I had a great stay! Staff is always nice. I have an issue with my toilet. << I was fixed fast. The hotel was very clean. I started stay there a while back. I love the location. Many walkable locations. Safe.

6

ALFONSO

Feb 22, 2025

·

Stayed 1 night

Location near where I had to do business.

8

Luis

Jul 3, 2023

·

Stayed 1 night

Rooms are bigger then most hotels rooms I've stayed in Tijuana. That being said rooms are dated but clean. Hotel location was great. Valet parking only sometimes it get a lil hectic coming and leaving.

10

Monica

May 24, 2025

·

Stayed 1 night

I've stayed here several times and they always provide the best customer service. I recommended a thousand times. It is also close to downtown very convenient

10

Jose

Jul 11, 2023

·

Stayed 1 night

Great place to stay with family! Location is also great!

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Dining

On-site dining draws split opinions: many enjoyed the buffet, bar, and overall food quality, but several found breakfast limited, poorly organized, or confusing about what is included.

Related guest reviews

10

Mary Anne

Feb 27, 2025

·

Stayed 6 nights

Older hotel but excellent services, beautiful pool area, ability to have 3 great meals a day. All at a great price. Will return

6

Carolina

Nov 3, 2025

·

Stayed 1 night

We didn’t use the airport, shuttle, but as far as a breakfast, not organized, breakfast was cold. Choices for breakfast. Breakfast were pathetic.Waiter was not friendly. Waiter Did not explain anything.

10

Jesus

Mar 27, 2025

·

Stayed 3 nights

Great place to stay, very clean and safe. Buffet was delicious.

10

Donna

Sep 4, 2025

·

Stayed 2 nights

Very classy and comfortable loved the buffet and pool

10

Larry

Apr 6, 2023

·

Stayed 3 nights

Hotel has a great bar that is open Tuesday through Saturday. with Happy Hour 5-7pm. A nice and secure area to have drinks after a busy day. Hotel is clean and comfortable. Very at home feeling. Uber and Uber eats has a fast response time for service to this hotel. Thank you Palacio Hotel for Great service.

8

Gasim

Jan 3, 2025

·

Stayed 3 nights

All good but breakfast issue. The first day they asked us to pay for breakfast . They said because the one included in the hotel is American breakfast !!. That's so ridiculous.

6

Celia

Oct 23, 2024

·

Stayed 2 nights

El hotel está viejo pero cumple con necesidades El desayuno muy muy malo!! El “bufet” es muy pobre sin sabor y muy pocas cosas. Pedí a la carta después y tardaron más de 30 Min para un ommelet…. Solo había un mesero!!’ Ofrecen gimnasio y solo tienen 3 pares de pesas, los 3 aparatos que hay son súper antiguos las escaladoras no sirven y está sucio . No hay toallas ni agua !!! Mejor no ofrezcan ese servicio las fotos nada que ver con la realidad

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4

Nathaly

Nov 9, 2025

·

Stayed 2 nights

Upon arrival, we were told the hotel had no running water, so we couldn’t shower or brush our teeth until late evening. Then the Wi-Fi in our room didn’t work. Despite several complaints, nothing changed, and even after being moved to another room, the Wi-Fi was still unusable. The only solution offered was to work or study in the lobby, and after insisting, we were finally allowed to use the business area. The parking situation was also inconvenient, valet only, meaning you must wait every time you need your car and tip each time. The included breakfast was just eggs and coffee and not appetizing. Overall, the hotel no longer reflects its former quality and feels more like an overpriced roadside motel. However, the staff remained polite and tried their best to help, and the valet attendants were always prompt and friendly despite the lack of management on duty.

2

Christian

Jul 26, 2024

·

Stayed 1 night

La reserva traía desayuno incluido y cuando nos sentamos a desayunar, el mesero nos dice que si no teníamos cupón! No podíamos desayunar. Menos paramos de la mesa y fuimos a hacer checkout y le pregunté al chico de recepción q porque no nos habían dado los cupones de desayuno q se supone venían incluidos en la tarifa y me contestó que porque ya estábamos haciendo check out, a lo cual le tuve q responder que nos íbamos porque queríamos desayunar y fue muy incómodo cuando nos pidieron los cupones en el restaurante, a lo cual el recepcionista nos respondió en sus palabras: “ Q si le hubiéramos dicho antes nos los hubiera dado, pero como ya nos íbamos” le volví a decir que nos íbamos por esa razón a lo cual nos volvió a repetir la misma letanía, yo un poco frustrado le tuve que preguntar en específico q si nos podía dar los cupones para desayuno y así si nos quedamos en el restaurante, a lo cual el amablemente procedió a darnos los cupones. Una vez q estábamos sentados ya con el café y la comida, el mesero una vez más se acercó amable te a preguntarnos si nos habían explicado la dinámica del desayuno ? Le respondí q no y q si el me podía explicar, terminé pagando el desayuno después de que el gerente de AyB vino a explicarme cómo era el proceso del bufet y el desayuno americano. A ese punto ya estábamos súper molestos ya que ni nos dejaron desayunar y el desayuno se enfrió y encima tuvimos que pagar por el. Internet súper lento y habitación ya muy deteriorada.

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10

Julio

Oct 7, 2024

·

Stayed 3 nights

Excellent customer service, the restaurant food is top quality with tables next to the pool. Overall was an excellent experience

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $110	2 $110	3 $106	4 $116	5 $116	6 $126	7 $126
8 $110	9 $110	10 $110	11 $116	12 $116	13 $126	14 $126
15 $110	16 $110	17 $110	18 $113	19 $116	20 $126	21 $126
22 $110	23 $110	24 $110	25 $116	26 $116	27 $126	28 $126
29 $110	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
		1 $110	2 $116	3 $116	4 $126	5 $126
6 $110	7 $110	8 $110	9 $116	10 $113	11 $126	12 $126
13 $108	14 $110	15 $108	16 $116	17 $114	18 $126	19 $123
20 $110	21 $110	22 $110	23 $116	24 $116	25 $126	26 $126
27 $110	28 $110	29 $110	30 $116	31 $116

Wyndham Garden Tijuana Palacio Azteca

Prices for Wyndham Garden Tijuana Palacio Azteca

Monthly average prices

About this property

Location

Room options

Premium Suite, 1 King Bed

Superior Room, 2 Queen Beds

Superior Suite, 1 King Bed, Hot Tub

Deluxe Suite, 1 King Bed

Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Room, 1 King Bed

Superior Suite, 1 King Bed

Guest reviews of Wyndham Garden Tijuana Palacio Azteca

Who stays here?

What guests think

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