Name: Sheraton Vancouver Guildford Hotel
Address: 15269 104th Avenue, Guildford, Surrey, Canada, Surrey, Metro Vancouver Regional District, CA
Price range: US$130–US$323 per night
Rating: 8.48

What guests think

Reviews of Sheraton Vancouver Guildford Hotel highlight friendly, helpful staff, comfortable rooms with mountain views, and a convenient location near Guildford Town Centre and restaurants, though amenities were disrupted at times by labor strikes.

The outdoor heated pool, hot tub and gym are popular, though guests mention occasional closures, cool spa temperatures, and slow elevators; parking is usually paid. Most find the property clean and well kept, but some report stained linens, lingering odors, or other housekeeping and maintenance misses. Rooms are spacious with many praising the beds and mountain views, while a minority cite hallway noise, older bathroom fixtures or temperature controls, and sporadic streaming connectivity issues. Breakfast and on-site dining draw mixed feedback, ranging from very good to limited or pricey. Overall, expect a comfortable, convenient base, but check facility status and extra fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the outdoor heated pool, hot tub and gym, but there are recurring notes about temporary closures, the hot tub not being hot enough, and slow or shaky elevators. Parking is convenient but typically charged.

Related guest reviews

4

Raminderpal

23 Jul 2025

·

Stayed 3 nights

Swimming pool was not working. Staff was on strike. No room cleaning and services provided. Three nights of inconvenience. Only breakfast, no other dine in was open during staff strike. Booked through Expedia. Nobody bothered to call me of ongoing strike and swimming pool maintenance. No wonder staff is on strike for poor working conditions. No thanks.

8

Deepak

30 Jun 2025

·

Stayed 2 nights

Nice and very good. Good facility with fast service. Elevator but slow though. Outside warm pool is good but hot tub is small

8

Denelle Renee

2 Dec 2024

·

Stayed 2 nights

The hotel was very nice. It’s centrally located to great shopping and the parking garage felt safe and secure. We had facials in the spa and they were fabulous!

8

Lorna

26 Jun 2023

·

Stayed 2 nights

The room was great. Elevators were terribly slow! The “heated” swimming pool was colder than expected, hot tub was cooler than expected. Like that there was an hour at end of day to attend pool without kids. Good gym although didn’t use equipment. Pleasant staff at hotel desk. Didn’t use room service. Restaurant in lobby was unclear if was available so never used.

10

Debby

1 Sept 2025

·

Stayed 1 night

Ease of check in Great amenities- pool, gym Able to check in slightly earlier on request

10

Jason

25 Jan 2025

·

Stayed 1 night

Great stay and the people were great from the ease of checking in to how clean the hotel and the room was and same with the pool area and gym Great place to stay in Surrey

10

Inderjeet Singh

6 Dec 2024

·

Stayed 1 night

Best outdoor heated pool in canada

8

Alanna

21 Sept 2025

·

Stayed 4 nights

Staff was on strike do no restaurants, pool closed at 6. Room was not cleaned for entire stay. Staff that are working were very nice however limited service available.

10

Robert

6 Jan 2025

·

Stayed 1 night

The pool and hot tub

4

Darrell

26 Nov 2025

·

Stayed 1 night

They are having a labour issue with the staff and many of the amenities are closed. Pool early, restaurants, etc! Would not have stayed and chosen a different property through Expedia.

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Cleanliness

Most reviews describe the hotel and rooms as very clean and well maintained. However, multiple guests reported issues such as stained linens, lingering odors, and occasional pool cleanliness lapses.

Related guest reviews

8

Ashley

5 Feb 2026

·

Stayed 1 night

The room had a terrible old bathtub with some type of sand painted into the bottom of it I guess for grip, but it was absolutely terrible on my already sore body and skin. I specifically requested a bath because of my medical status right now, it's required, and it was awful - especially for a renovated hotel, they definitely cut corners on the tub in room 1413. The hotel is nice, for the most part it's pretty clean, however, there was a huge stain on the carpet beside the bed that looked like old vomit that still had dried up crusty stuff on it. There was also a very large stain on the wall in the bathroom that obviously hadn't been wiped properly or cleaned properly. There was also a lot of really weird smells throughout the hotel on different levels and by weird I mean absolutely disgusting. The staff were very kind and thoughtful upon checking in and checking out. The bed was comfortable and clean and the in room furniture was decent. Not sure if I would stay here again as the price is quite high for what you actually get. Overall it's okay. Not great just okay.

10

Sarbdip

2 Jul 2025

·

Stayed 1 night

Always clean. love that.

10

Deb

15 Jun 2025

·

Stayed 2 nights

We have stayed here several times now & always very happy. The staff are extremely nice & helpful. Rooms & lobby are kept very clean.

10

Marlene

29 Jun 2024

·

Stayed 1 night

Very clean, quiet and comfortable.

10

Vicky

10 Jun 2025

·

Stayed 2 nights

Love the friendliness of staff and the cleanliness of the place.

4

Mark

21 Apr 2025

·

Stayed 1 night

Beautiful property. Staff was excellent. Train in the bathroom would not drain. I asked them to repair it. They said they would. It was no better. Also, when my son was looking for a towel after his shower, he pulled out a towel that looked as though somebody threw up on it, folded up and neatly put it back. Surprise!

2

rob

27 Apr 2025

·

Stayed 1 night

Staff was great, however I’m concerned with the cleanliness of their rooms granted I rented a kind bed with fold out couch for myself and my son who’s 13. When we pulled out the bed it was jammed in with dirty sheets and blankets.

10

Elenita

3 Sept 2024

·

Stayed 1 night

This is a very nice hotel. Very clean. Bed was comfortable. Very close to the mall and variety of restaurants.

8

Scott

21 Aug 2023

·

Stayed 1 night

Pool and hot tub were slimy as F Spent 30min on hold for room service, had to go down 12 floors to order at front desk.

6

Siyanna

5 Sept 2025

·

Stayed 2 nights

Stained and dirty sheets

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Rooms

Rooms are spacious with many praising the beds and mountain views. Some report hallway noise transmission, aging bathroom fixtures or temperature controls, and occasional issues with sofa beds or streaming connectivity.

Related guest reviews

10

Eldon

15 Apr 2025

·

Stayed 2 nights

Very nice property would always stay again....beautiful Mountain view...

10

A

28 Mar 2025

·

Stayed 1 night

Very Comfortable bed.

10

Chun-Yi

25 Mar 2024

·

Stayed 1 night

The room is very spacious, the mattress is a little soft, and the hot water in the shower is not hot enough. But overall it's great.

10

Hyunjoon

26 Jan 2025

·

Stayed 1 night

Everything was fantastic but you can hear everything that’s going on in the hallway. If you don’t mind that, this place is perfect. It’s not like the people walking in the hallway was screaming. They were talking and you can hear everything.

10

Nitesh

23 Dec 2024

·

Stayed 2 nights

Clean, very spacious, and comfortable rooms. The check in process was a breeze and the hotel was quiet. Our room had views of the mountain. Can’t recommend this hotel enough!

2

Brittany

7 Oct 2024

·

Stayed 1 night

We were three adult guests staying in your hotel for one night. The hotel itself is pleasant and well maintained. However, we had a king size bed and pull-out couch in our room which were very uncomfortable. The king size bed badly needs replacing and offered no support at all. The pull out couch was in terrible condition. Every spring in the pull out stuck out and the bed squeaked so badly with the slightest movement. With uncomfortable and noisy beds it made it impossible for anyone in the room to get any sleep. One of our guests travels frequently for work and would not recommend your hotel to anyone.

10

Jass

17 Jun 2025

·

Stayed 2 nights

Such a nice hotel with nice view from window.

10

Char&Darryl

7 May 2025

·

Stayed 2 nights

Super quiet, clean, comfortable property. Rooms large. Beds, bedding, and towels perfect. I asked for a room away from the elevators and they provided us with a room at the end of the hall and it was so quiet. Staff very polite. Outdoor pool open long hours and heated nicely. I was supposed to receive 2 - 25$ meal credits for Silver Expedia status but I had to ask for this and only received one. But, I used my 25$ to order room service for breakfast and it was awesome - came right at the time ordered and a perfect meal with carafe of fresh Starbucks coffee and a lovely carnation in a vase. Great hotel!

6

Nancy

7 Jun 2024

·

Stayed 2 nights

The stay was okay. Room was clean except for the fact that there were black hairs on the inside of a pillowcase when I removed it to potentially use on my ergonomic pillow I brought. It was nice to have the Netflix button on the remote but was disappointing I couldn’t watch anything because the connection cut out every minute.

10

Anna

24 Mar 2025

·

Stayed 1 night

nice bathroom. nice mountain view.

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Service

Service is widely described as friendly, professional and accommodating, including at the front desk. Some guests experienced inconsistency, such as communication lapses, limited staffing (no bellhop), slow room service, or uneven problem resolution.

Related guest reviews

10

Jason

27 Aug 2025

·

Stayed 3 nights

Under difficult circumstances due to striking staff the service we received from the working staff was excellent.

10

Andrea

19 May 2025

·

Stayed 1 night

Exceptional staff at the front desk, warm welcomes and very accommodating! Clean and quiet rooms! We feel safe and cozy in these wonderful beds!

10

kim

24 Nov 2024

·

Stayed 1 night

This hotel was clean, quiet and friendly. The front desk people were the most hospitable people I have come across in a very long time. They were exceptional.

10

Eric

27 Jun 2025

·

Stayed 1 night

Had a wonderful stay at the Sheraton Hotel in Guildford! The highlight of our experience was the exceptional service at the front desk—special thanks to Anthony, who was incredibly professional, welcoming, and helpful throughout our visit. His warm demeanor made check-in smooth and set the tone for the rest of our stay. We were also blown away by the stunning view from our room—absolutely breathtaking, especially at sunset. It added an extra touch of relaxation to our trip. Highly recommend this hotel for both service and scenery!

10

Sean

2 Jul 2025

·

Stayed 3 nights

Staff were super friendly and helpful. Went out of their way.

8

Khwaja

11 Apr 2025

·

Stayed 3 nights

Room heat was not working. Had to move room at 1:30 am! Next morning the front office staff did not provide any consoling words- instead they said they cannot do anything since we booked thru Expedia! Isn’t Expedia authorised to sell for Sheraton?

6

Sukhjit

5 Jun 2025

·

Stayed 2 nights

Hotel was very nice and clean, house keeping staff was nice but front desk are not polite and humble. I had hand injury and kids and wife were busy with packing stuff so I tried to get trolly usually they are on each hallway but was not there so I requested to front desk if they can send one to my floor they rejected rudely.

6

Kristina

15 Aug 2024

·

Stayed 1 night

Rooms are delightful! Room service/front desk is HORRENDOUS when it comes to ordering food. Ordered food at the front desk, was told it would be 20 min. 53 minutes later (and the first phone call down to the front desk curious as to why it was taking so long) arrives only but only half there. The following 22 minutes is spent calling front desk back 3 times (after they say they will call back up shortly) and them not understanding what the issue is with the missed “sides” of the meal. It’s been 45 min of just waiting since the initial call (with no calls from the front desk as to what is happening or what can be expected) and now the morning plans have been undone because of this ridiculous wait and back and forth with the front desk. After many disappointing phone calls the manager of something spoke to me and seemed to be the only person who knew how to properly communicate with another human at this hotel. He was very helpful and transparent in what had happened and ensured the situation was rectified. Unfortunately this coukd have been avoided if the front desk properly communicated to their own team as well. It shouldn't take hours to solve what could have been a simple problem. All that was wanted was the food that was initially paid for and communication. Both of what was never given. This all could have been avoided with some understanding and communication from the front desk!

2

stephen

27 Apr 2025

·

Stayed 1 night

Front desk staff lack common sense and competence

10

Terry

28 Mar 2025

·

Stayed 1 night

Stayed at this hotel many times. Service is amazing. Every employee that passed us stopped and asked how our day is going and thanked us for staying there. Extremely clean and spacious comfortable rooms.

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Location

Very convenient for Surrey, with Guildford Town Centre, restaurants and shops within easy walking distance and good road access. Many guests chose it for proximity to errands, events and offices.

Related guest reviews

8

Maksymilian

4 Mar 2025

·

Stayed 2 nights

Good and close to everything

8

Ryan

1 Sept 2023

·

Stayed 1 night

Have stayed here many time. Great location for many activities in Lower Mainland.

10

raj

11 Feb 2025

·

Stayed 2 nights

Great location. Nice and clean property

10

Moris

5 Jan 2025

·

Stayed 3 nights

Overall is a good choice, near the mall

10

Constance

4 Nov 2024

·

Stayed 3 nights

The staff were great and the parking was easily accessible. Walking distance to shopping and restaurants.

10

Amy

29 May 2024

·

Stayed 2 nights

Great location, clean and friendly staff!

10

Chanel

16 Jul 2025

·

Stayed 2 nights

Went to a concert in the park, great location. Lovely staff. Close to grocery stores, restaurants and shopping. Will stay here again

10

Morgan

19 May 2025

·

Stayed 1 night

Great night stay I especially appreciated the 12 PM check out. Location is great. Across the street from Guildford town centre lots to do and see in the area and easy access to other areas of the lower mainland.

10

Stefanie

1 Apr 2025

·

Stayed 1 night

Great location, beautiful rooms, friendly staff. We love staying here!

8

Daud

20 Nov 2024

·

Stayed 7 nights

walkable area and transportation access and easy parking. central location.

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Dining

Breakfast and on-site dining receive mixed feedback: several guests enjoyed tasty meals and buffets, but others found menus limited, prices high, or service slow. During some stays, the restaurant or room service was unavailable.

Related guest reviews

10

Lois

18 Feb 2025

·

Stayed 3 nights

Easily accessible, parking good Service by staff very good Breakfast buffet excellent for choice and quality Will stay again

10

David

27 May 2023

·

Stayed 1 night

Loved our stay. Fast, friendly check-in. Great food.

10

Yvon

1 Jul 2025

·

Stayed 1 night

This property is amazing. The room is extravagant and the hotel is amazing. The bed and sheets are so comfortable you don’t want to get up. The dining is unbelievable the sea bass was the most amazing dish I have ever eaten. This hotel is absolutely a must stay.

8

Alanna

21 Sept 2025

·

Stayed 4 nights

Staff was on strike do no restaurants, pool closed at 6. Room was not cleaned for entire stay. Staff that are working were very nice however limited service available.

6

trevor

12 May 2025

·

Stayed 1 night

Very expensive dining for the bad quality of food

8

Deren

28 Mar 2025

·

Stayed 2 nights

I stay here quite often and it is good, always clean and great staff. I usually stay in a club room because it includes breakfast which was great. They have changed the breakfast for the club rooms and it is not near as good as it used to be. There are a lot less options when it comes to fruit, vegetables, and meats.

10

Christina

17 Feb 2025

·

Stayed 1 night

Great staff and buffet!

8

marcel

27 Jan 2025

·

Stayed 2 nights

Food was not so good only eating one time because for $50 bucks my wife and I had a chicken salad the chicken was horrible dry and no taste why anyone that calls them self a chef and then served me and my wife the worst ever chicken salad we have ever had the food courts in the mall across the street I was told maybe more of what I would eat I have been a chef for 42 years the hotel was a pleasure to say we would have eaten all are meals at the hotel but unfortunately we had a bad experience for the price of $50 for two salads and coffee !!!

4

Darrell

26 Nov 2025

·

Stayed 1 night

They are having a labour issue with the staff and many of the amenities are closed. Pool early, restaurants, etc! Would not have stayed and chosen a different property through Expedia.

10

Kyle

20 Mar 2025

·

Stayed 2 nights

Clean comfortable rooms. Nice restaurant on site. Excellent breakfast lots of options.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$166
February	US$160
March	US$167
April	US$197
May	US$241
June	US$297
July	US$278
August	US$212
September	US$185
October	US$175
November	US$158
December	US$149

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $298	18 $279	19 $285
20 $208	21 $229	22 $229	23 $260	24 $225	25 $208	26 $216
27 $150	28 $165	29 $174	30 $175

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2 $156	3 $160
4 $149	5 $253	6	7	8 $272	9 $222	10
11	12 $130	13 $161	14 $244	15 $184	16 $206	17 $207
18 $143	19 $171	20 $179	21 $238	22	23	24
25 $149	26 $172	27 $207	28 $323	29 $195	30 $185	31 $204

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Traditional Room, 1 King Bed with Sofa Bed

Executive Room, 1 King Bed

Penthouse, 1 King Bed with Sofa Bed

Deluxe Room, 2 Queen Beds

Executive Room, 1 Double Bed

Deluxe Room, 1 King Bed with Sofa Bed

Traditional Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Vancouver Guildford Hotel

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Prices for upcoming dates