Hilton Garden Inn Avondale

the bar and restaurant are amazing. food is amazing and the bartender Jody is the best! great service, friendly and on time. always makes me come back!

Restaurant food was delicious. Loved the fireplace patio. Staff was very friendly

Great check-in experience. Nice pool and hot tub.

Pool and fitness center not working.

Pool was wonderful! rooms need updated lights did not work in the rooms, and beds were old.

Was charged for parking & not told there was a charge. They didn’t ask if I had a car or got my license plate. Room was run down.

The hotel is nice. When we checked in the front desk lady was a little cranky. The equipment in the work out room was not working. Three out of the five workout machines were out of order 2 were out of order the last time I was here almost a year ago. The pool and hot tub were also out of service. the room was nice and it was very quiet.

Couldn’t believe they charge for parking—-in a public parking lot shared with Culver’s and Starbucks in the middle of “nowhere!” Not in a city or crowded, congested area—and charged ‘per night’!

The pool was nice.

The hotel lobby, pool, and outdoor fireplace were so wonderful! The fireplace area was a bit unattended to, but the staff was off for the holiday so we totally understand. The lobby of the hotel was so gorgeous and the decorations were really pretty. While our room was clean, it seemed a bit run down. Paint was chipped and scuff marks on the doorframes and some walls, the bathroom floor, toilet, and tub looked older and a bit stained. The carpets in the hall were stained and coming up in some places. It was just odd compared to how clean and fresh the lobby was. When did free breakfast go away? But these things didn't deter from our experience there too much and we had a wonderful holiday. Oh, and the staff were DELIGHTFUL! I appreciate people who work holidays and are still so friendly. Thank you!

Blood in the toilet when I got to my room.

didn't like the fact that our room wouldn't be clean unless it was requested. Also the head board was sticky to the touch and it look like it hadn't been clean. both head boards.

The bed and the shower were very clean, the other parts of the room, nightstands, chairs, walls, doors and lampshades were dirty. They were very dusty, there was hair on the lampshade the charging station on the nightstand was very dusty and the chair at the desk was dirty.

The hotel looks nice from the outside, but one step inside and you’ll see that it’s like a refurbished motel. Upon arrival I walked up to the counter to check in, the receptionist was having a side conversation with a housekeeper that was leaving for the day, they continued their conversation for about 2 mins while I stood there waiting. The receptionist checked me in, and was unprofessional letting me know once management was gone for the day she would continue to do her online shopping and scroll her phone. The floors were dirty, the elevator was dirty and the floor was sticky, the side entrance doors and windows were dirty with grimy finger prints all over it, the carpet looks like it’s been there 20 years without being cleaned due to the appearance of stains throughout the entire hallway, the hotel doors had chips all up and down the frame of the door, the frame and handles were also very dirty, the hallways had dingy lighting, the other guests were loud and did not care about children running up and down hallways and loud noises in rooms after 10pm as well as in the front lobby, the hotel room itself was ok, but dated, the beds were extremely uncomfortable and I felt springs in my back all night, the bathroom was not cleaned great, floor had dirty areas, cracks in the tile and a couple lose tiles, water pressure in the shower was also not great. Overall not a great experience, and will not be staying here again. It was more like a run down apartment building.

Our bathroom was very worn. The tile was dirty and rusty. The closet doors didnt open or shut. They were broken and not on the track.

Dirty sheets…I have pictures…dirty room dirty towels and they charged premium money to stay there for horrible pillows and bed..charged me for parking which I never heard of,and also charged me for breakfast…do not stay here worst visit ever

The rooms are a little old looking and smelling. They could use some updates. Also, the room was clean, aside from the floors. There was some wrappers and trash from the previous guest. We are Hilton members and choose to stay in Hilton properties. The lobby, breakfast and outer areas were very nice. I just wish the room could have been a little better. Overall, we had a nice stay.

First room was dirty and not all linens were replaced. Second room had a clogged bathroom sink.

Nice clean hotel

The hotel lobby, pool, and outdoor fireplace were so wonderful! The fireplace area was a bit unattended to, but the staff was off for the holiday so we totally understand. The lobby of the hotel was so gorgeous and the decorations were really pretty. While our room was clean, it seemed a bit run down. Paint was chipped and scuff marks on the doorframes and some walls, the bathroom floor, toilet, and tub looked older and a bit stained. The carpets in the hall were stained and coming up in some places. It was just odd compared to how clean and fresh the lobby was. When did free breakfast go away? But these things didn't deter from our experience there too much and we had a wonderful holiday. Oh, and the staff were DELIGHTFUL! I appreciate people who work holidays and are still so friendly. Thank you!

Property was pretty clean and good standard Hilton Garden Inn. The hwy side is a bit noisy. All was comfortable though.

The water pressure in the shower sucked but besides that I had an excellent time. Just need to explore more

Lobby was nice but the room furniture seemed a bit old and worn. Also room lighting was horrible. One lamp in a large room made the room very dark.

Our stay was okay. The hotel needs an update. Carpet is worn, bed wasn't comfortable, room was dusty. Its has downgraded from a 5 to a 3.

The hotel looks nice from the outside, but one step inside and you’ll see that it’s like a refurbished motel. Upon arrival I walked up to the counter to check in, the receptionist was having a side conversation with a housekeeper that was leaving for the day, they continued their conversation for about 2 mins while I stood there waiting. The receptionist checked me in, and was unprofessional letting me know once management was gone for the day she would continue to do her online shopping and scroll her phone. The floors were dirty, the elevator was dirty and the floor was sticky, the side entrance doors and windows were dirty with grimy finger prints all over it, the carpet looks like it’s been there 20 years without being cleaned due to the appearance of stains throughout the entire hallway, the hotel doors had chips all up and down the frame of the door, the frame and handles were also very dirty, the hallways had dingy lighting, the other guests were loud and did not care about children running up and down hallways and loud noises in rooms after 10pm as well as in the front lobby, the hotel room itself was ok, but dated, the beds were extremely uncomfortable and I felt springs in my back all night, the bathroom was not cleaned great, floor had dirty areas, cracks in the tile and a couple lose tiles, water pressure in the shower was also not great. Overall not a great experience, and will not be staying here again. It was more like a run down apartment building.

Pool was wonderful! rooms need updated lights did not work in the rooms, and beds were old.

Water pressure in our 4th floor room wasn't the greatest.

I have stayed here in the past. Nice upgrade to front/lobby area but mattress was horribly hard and pillows were uncomfortable. Other than that great experience.

Outside of the hotel and lobby felt promising. Looked very modern and possibly, updates recently? The bedroom was a bit out dated. Our biggest issue was the bathroom. There was a loose tile and the shower had seen better days. It was clean, but was getting pretty scummy and the drain was rusty. Made you second guess yourself. AC was loud in the room. Otherwise is was an ok experience.

Staff was great. But definitely a older hotel my son is in a wheelchair so it was hard to open up the door to our room due to it being so heavy and slamming right behind us. I would probably book somewhere else

Staff was attentive and very helpful

The staff was friendly and knowledgeable.

The hotel looks nice from the outside, but one step inside and you’ll see that it’s like a refurbished motel. Upon arrival I walked up to the counter to check in, the receptionist was having a side conversation with a housekeeper that was leaving for the day, they continued their conversation for about 2 mins while I stood there waiting. The receptionist checked me in, and was unprofessional letting me know once management was gone for the day she would continue to do her online shopping and scroll her phone. The floors were dirty, the elevator was dirty and the floor was sticky, the side entrance doors and windows were dirty with grimy finger prints all over it, the carpet looks like it’s been there 20 years without being cleaned due to the appearance of stains throughout the entire hallway, the hotel doors had chips all up and down the frame of the door, the frame and handles were also very dirty, the hallways had dingy lighting, the other guests were loud and did not care about children running up and down hallways and loud noises in rooms after 10pm as well as in the front lobby, the hotel room itself was ok, but dated, the beds were extremely uncomfortable and I felt springs in my back all night, the bathroom was not cleaned great, floor had dirty areas, cracks in the tile and a couple lose tiles, water pressure in the shower was also not great. Overall not a great experience, and will not be staying here again. It was more like a run down apartment building.

Checking in was great. Morning staff not as helpful or friendly

Outstanding customer service.

Terrible mattress. We only slept a few hours each night. In 4 days there was zero room service. We had to go to the front desk each night when we returned to find no service in the room. We were promised service theme t day, but none happened. Will never stay at another Hilton Garden Inn.

Check in was very slow. Had to wait 5-10 minutes for anyone to show up at the front desk.

Best Hotel I have stayed at in a while. Excellent service and awesome staff!

Everything was great and staff was super friendly

Hotel itself was nice. Service not exactly what I'd hope for. Reservation was for 4 guests, only 3 towels. Called down for another towel - had to call twice to get anyone to answer - I'm still waiting for the promised towel to arrive (and I checked out yesterday). It took 2 calls to get ahold of the front desk the following morning to request a late checkout. Then even though normal checkout is 11AM, housekeeping was knocking at the door at 9:30 - waking us up anyway so they could see if anyone was in the room. Very frustrated - not the worst hotel stay - but definitely not the best. Lots of other hotels in the same area, I will try another one next time I'm in the area.

Easy check-in/out, quiet, and right off the interstate.

Property was pretty clean and good standard Hilton Garden Inn. The hwy side is a bit noisy. All was comfortable though.

Convenient location, comfortable bed, nice and quiet.

Clean, comfy, and quiet area. Right next to a Culvers and Starbucks which was convenient and near a CVS. I would stay again.

Hotel was clean and ac worked great being we were there when it was 118° out. Friendly staff and close to freeway, easy to get to downtown Phoenix and Talking Stick Amp. Would def recommend and stay again.

Hotel was right in the middle of the area i was visiting so made it convenient

Clean property, close to freeway and dining options, safe area and FREE parking.

Property was clean and safe. 10 minutes from Westgate. A bit dated just needs touch up painting in a few areas. Works great for a quick 2 night stay. Breakfast buffet definitely needs more options for sure! Cook to order menue has a variety of options. Would stay here again.

Location is great

Closeness to interstate.

the bar and restaurant are amazing. food is amazing and the bartender Jody is the best! great service, friendly and on time. always makes me come back!

The hotel was quiet and clean. The cooked to order breakfast was great. They tried to charge me for a 30 min late check out, which I thought was ridiculous.

The bed and the shower were clean, other parts of the room were very dirty/dusty. No complimentary breakfast. Ten dollars for continental breakfast we would rather have breakfast at a restaurant if that is the case. The staff was very helpful and friendly but the rooms don’t seem like they’ve been maintained well.

Restaurant food was delicious. Loved the fireplace patio. Staff was very friendly

Was not happy that they charge $15.00+ for breakfast and water bottles in your room are $3.00 unless your at certain level on rewards. Other hotels offer free breakfast. Check in clerk was not the friendliest. For the price per night on a off weekend, should have some kind of breakfast included. Oh and safe was non op. Tried staying somewhere different, but won't be back to this one..

Second time I’ve stayed here while my son was going to college there. Paying for breakfast is only down side.

Not once did house keeping stop to at least check if we needed anything or bother to make beds. Breakfast was okay, but the eggs were very watery and disgusting.

There was hair all over my bathroom. The in room coffee machine was broken and spewed coffee everywhere. The pillows were flat. When I chose this hotel I was lead to believe breakfast was included with the room but alas it wasn’t. The bar was worse than the cheapest dive bar I’ve been to. Definitely not a good hotel for the price

Property was clean and safe. 10 minutes from Westgate. A bit dated just needs touch up painting in a few areas. Works great for a quick 2 night stay. Breakfast buffet definitely needs more options for sure! Cook to order menue has a variety of options. Would stay here again.

Food was excellent and service