Name: DoubleTree by Hilton San Francisco Airport North Bayfront
Address: 5000 Sierra Point Pkwy, Brisbane, California, United States of America, Brisbane, California, US
Price range: US$113–US$446 per night
Rating: 7.9

What guests think

At DoubleTree by Hilton San Francisco Airport North Bayfront, reviewers highlight a quiet, airport-convenient location, generally friendly staff, and clean, comfortable spaces, but also note dated elements, inconsistent maintenance, and extras that add up.

Parking draws repeated complaints for high nightly fees and occasional space shortages. Pool and hot tub closures occur in several reviews, and the airport shuttle is limited or unavailable at times. Rooms vary: some are spacious or have bay views, while others face walls, suffer noise from elevators or HVAC, or feel worn. Expect a convenient but no-frills stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant and an indoor pool are noted. Many reviews report the pool or jacuzzi closed, expensive self-parking with occasional space shortages, limited or unclear airport shuttle, and no on-site EV charging.

Related guest reviews

6

Felipe

15 Jun 2025

·

Stayed 1 night

was very disappointing for a doubletree. outdated and poor water pressure. the $35 parking was ridiculous they dont even take responsibility for vehicles with security for $35. theres a jacuzzi in pictures but none on site. very misleading all around will never go back!

10

Sarah

14 Jun 2025

·

Stayed 2 nights

The room was very clean and spacious. The shower was amazing. It was very quiet. We couldnt hear anyone. The staff was super friendly and helpful. Its kinda ridiculous to pay so much to park. Its not like there are so many places around. A shuttle from the airport would be nice.

8

Craig

12 May 2025

·

Stayed 1 night

Property was nice good overnight stay restaurant was nice to have on site. The only problem that we had, was a $36 fee that they charge for parking.

2

Amy

24 Oct 2025

·

Stayed 1 night

$40 Parking charge is outrageous.

8

Denis

5 Jun 2025

·

Stayed 2 nights

This place is a great option for those staying near the airport, offering a good value for money. Some rooms even have a view, which is a nice touch. The staff is friendly, and there’s a bar and restaurant in the lobby.

8

Stella

18 Aug 2025

·

Stayed 1 night

Great breakfast buffet. However, the pool was out of action and it would've been good to know this before booking.

10

Colette

15 Jul 2025

·

Stayed 3 nights

Wonderful breakfast buffet. Quiet rooms. Friendly and helpful staff. Only downside was not having EV charging on site. I had to use the parking garage (6min walk one way back to the hotel while waiting for a level2 charge.)

8

Laura

15 Jun 2025

·

Stayed 2 nights

The room was excellent the pool area was disappointing and the jacuzzi was covered with a piece of plywood. The pool was one of the main reasons for booking this hotel.

2

Andrea

2 Sept 2025

·

Stayed 2 nights

Pool was closed, no breakfast, 40 dollars a night to park. ABSOLUTELY RIDICULOUS!!! We requested a refund and left. Do not reccomend.

8

Santos

19 Feb 2025

·

Stayed 6 nights

As expected. All good, EXCEPT the pool and Spa. Closed. I was looking forward to using it. Had I known it was unavailable, I would have booked elsewhere. The hotel should let guests know ahead of time. I specifically look for hotels with pools so this was a bummer. Everything else was good. Nice place.

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Cleanliness

Feedback is mixed: many mention clean rooms, but repeated reports cite odors, stains or hair, occasional pests, and missed or inconsistent housekeeping.

Related guest reviews

10

Derek

3 Feb 2025

·

Stayed 1 night

The bathroom was dirty and not clean

8

Rosy

29 Nov 2025

·

Stayed 1 night

Clean room, well maintained throughout

4

Lindsey

15 May 2024

·

Stayed 1 night

We arrived to the property early and were happy to be able to check in! After a closer look at the room we discovered the room was not properly cleaned at all. Splatter in the toilet, hairs on

2

Erin

3 Jun 2024

·

Stayed 1 night

The property looks nice enough but when I got to my room, the sheets were dingy and smelled like serious BO. Plus there were hairs on the wall in the shower. Didn't feel clean to me

2

Jazmin

31 Aug 2025

·

Stayed 3 nights

A lot of better options and really regretted booking this hotel. Got bed bug bites and rashes from dust mites. Shower didn’t work and everything just felt dirty.

6

Rocque

1 Oct 2025

·

Stayed 2 nights

Lobby desk had technical difficulties but made up for it with a parking pass. I could smell fresh baked cookies but was not offered a cookie at check in. The room was on the 2nd floor , no view! Bathroom had a moldy smell to it The entire room looked clean

6

Melvin

6 Oct 2025

·

Stayed 2 nights

Rooms not clean enough and needs to be renovated. Cleaning staff lazy, and Parking fees are to excessive.

2

Brian

1 Feb 2025

·

Stayed 1 night

Had hair in shower from previous guest

2

Omar

25 Jan 2025

·

Stayed 7 nights

Terrible Cleanliness was terrible

6

Jorge Ruben

21 Apr 2025

·

Stayed 2 nights

Hotel room could have been a little more clean. There was a recent stain on the carpet and a grape on the floor when we arrived. The bathroom mirror was stained dirty and some what already broken

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Rooms

Rooms are functional but often feel dated, with some low or uncomfortable beds/pillows and loud HVAC; noise from thin walls or nearby elevators is noted. Views range from pleasant bay outlooks to blocked or wall-facing rooms; Wi‑Fi can be slow.

Related guest reviews

10

Rocio

6 Aug 2024

·

Stayed 2 nights

The beds were very conformable and clean.

2

PANDURANG

3 Jul 2024

·

Stayed 1 night

Not a good hotel. 2nd floor reeked on arrival. Toilet leak in 1st room, staff kindly switched us. 2nd room dusty, triggered allergies. No nearby shops, slow hotel Wi-Fi.

10

STEVEN J.

5 Aug 2025

·

Stayed 2 nights

The only thing that was not perfect: the beds and pillows. Y'all have to turn those mattresses around every few months. When someone sleeps on the same spot for months (or years), that mattress is no longer comfortable (I'm sure some need to be replaced). Same for the pillows. It's as if there is no pillow. The pillow is there...but it's not doing the job of a pillow. When you put your head on the pillow, your head practically hits the bed. Definitely need replacing. With the exception of that, everything else was perfecto.

6

Camphuong

30 May 2025

·

Stayed 1 night

The tree with a lot of branches near window blocked the view from my room

6

Lolita

3 Jan 2025

·

Stayed 1 night

No clock; no microwave. The heater fan was so loud, it was very difficult to rest.

6

Sandra

30 Jul 2024

·

Stayed 1 night

Room was big but very dated. We paid for a water-view room, but you have to stand at a corner next to the window to see the water. The room was above some sort of outdoor vent/fan so it was very noisy.

6

Ruby

14 Apr 2025

·

Stayed 2 nights

Overall, I was happy with my stay here, there were only a couple things that would make me consider staying somewhere else next time. The hot tub was broken, but I had asked about it before booking. The pool was technically heated but still felt pretty cool. Either the pool or the room it’s in could be heated more. The room itself was fine, 2nd floor has a view of a wall so there’s that. The tub floor loudly creaked when you moved around which was just a little unsettling taking a shower. The pillows were not the most comfortable. Breakfast was great! Friendly people, nice sitting area, and great options. Easy to find and get on/off the highway.

6

Faye

6 Feb 2025

·

Stayed 1 night

The property was very nice. It was the beds were on a low platform. The bed I slept in had a poor mattress that was collapsed on the left side. I didn’t realize until I went to the middle of the bed. It was to difficult getting out on that side. I slept on the right side instead. It was only an issue because of my hip condition. I did let the front desk know about the mattress. Otherwise, it was a very nice stay for the night.

6

Ari

6 Jan 2025

·

Stayed 1 night

Summary: Looks great, clean, safe, super friendly staff. Thin walls and worn-out beds. The hotel looks great. Staff were great and everything looked clean and upscale. It is a clean business area with access to a path along the harbour. In the room, my father sat down on the bed and nearly disappeared. We had to check if it was an air mattress! I decided to make use of the pool and hot tub only to discover somebody had thrown up in it a few minutes earlier. It was closed. The awsome host offered me a drink on the house instead. Back in the room dad and I settled into our feels like air mattresses and began enjoying the karaoke party that started next door. You can also hear and feel the elevators which were two rooms over. Dad managed to pass out. I proceeded to attempt blocking out all the little lights on devices around the room and trying to ignore the party. You could hear their voices clearly and one guy had the funniest squeaky little Hispanic voice. At midnight, I finally went next door and knocked. It instantly went quiet, and you could hear them whispering to each other. The door finally opened and this very short Hispanic girl peaks around the door and slowly says "yyyeeassss". Not far behind her was a very little man, wide eyed peeking out. Thankfully, they were very nice, the party ended, and it was quiet again... For about 30min, at which point she became very vocal for almost an hour as their evening came to a happy ending. 😂

6

Claudia

27 Oct 2025

·

Stayed 1 night

The hotel itself is convenient to the airport, but the room I had for one night was close to the elevators, and therefore it was very loud every time the elevator went up or down, also the heater is extremely loud. OK for one night, but I would not want to have to stay there several nights.

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Service

Staff are frequently described as friendly and helpful, but consistency varies. Reports include unresponsive or curt front desks, reservation or room-type mix‑ups, slow problem resolution, and missed housekeeping.

Related guest reviews

6

Robert

27 Jul 2024

·

Stayed 1 night

Miserable check in experience. I had a confirmed reservation from Hotels.com but the hotel did not have my reservation on record. It took 90 minutes to sort this out. It seems to have been the fault of Hotels.com.

10

Dave

6 Jul 2025

·

Stayed 2 nights

Abby at check-in was very professional and helpful. THANK YOU

6

Bruce

30 Jun 2024

·

Stayed 1 night

Tried to reach the hotel for late arrival as instructed. Didn’t answer the phone for an hour. I followed their instructions and shouldn't have to deal with that. Absolutely awful service.

6

Tomiko

12 Oct 2025

·

Stayed 1 night

The front Desk young lady was not friendly. I called the front desk so many times and nobody answered the phone.

10

Naiema

15 Nov 2025

·

Stayed 3 nights

Great staff!! Warm greeting, explained my concerns, clean

6

Estevan

6 Jan 2025

·

Stayed 1 night

Room was not ready on check in and I didn’t get the room I booked.

2

Joanna

11 Jan 2025

·

Stayed 6 nights

Horrible customer service

4

ky

26 May 2025

·

Stayed 3 nights

Didnt b get to stay no rooms available. But the staff was nice at the one i went too The one i booked charged me for 2 rooms even though they didnt have them.

2

Jhonalyn

4 Nov 2024

·

Stayed 2 nights

The receptionist that worked at night was not friendly at all. Her customer service is very poor. As guest we should feel welcomed by the staff after a long drive. I honesty think she doesn't want to be there. Very rude and doesn't even like to answer some basic question like deposits and parking. Not staying at this place ever again!!!!

2

Virginia

17 Nov 2025

·

Stayed 1 night

When we got to the hotel, we were handed a letter and told that they couldn't honor our reservation but that we should go to another hotel a 10 minute drive away instead and that hotel would honor our reservation. This hotel was ten minutes farther away from where our plans were for the evening, and we had booked this hotel primarily because of its proximity to the location. Also, we'd booked an accessible room, and, when we got to the new hotel, we were put in a regular room, despite the fact that I was using a walker and had an obvious injury. Thank goodness I was traveling with someone else who could go down and get us changed to an accessible room. All this hassle took at least an hour and was a lot for someone recovering from an injury like I am. Never again.

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Location

Quiet, safe area near SFO with easy freeway access and reasonable driving distance to San Francisco. It feels isolated with few walkable dining options, so a car or rideshare is useful.

Related guest reviews

10

Beth

24 Jul 2024

·

Stayed 3 nights

Great quiet location. It is a little drive to the Pier area of SF but with a car rental it was a great option for us. Clean rooms and friendly staff. I definitely recommend adding the breakfast option on to your purchase on Expedia!

10

Brian

15 Oct 2024

·

Stayed 2 nights

We enjoyed the staff very much. For our needs, the location was ideal.

8

Rafael

20 May 2024

·

Stayed 1 night

Great location, a bit to isolated for my taste, just preference

8

Maria

13 Jun 2025

·

Stayed 1 night

The hotel is off the beaten path, but it’s close to SFO in the industrial area. It’s safe and a very clean environment. The food in the restaurant was good and great service. It would have been nice to have had assistance with our luggage, but we managed with the provided cart. So far, I would recommend this hotel.

10

Julio

19 May 2025

·

Stayed 2 nights

Location was pretty good and very calm the area. Hotel was very clean and the beds were so comfy. I usually have a tough time falling asleep fast but these beds were as comfy as my bed and was able to sleep and rest the night. No issues at all and would gladly come back to this hotel in the future

10

DANETTE

3 Sept 2024

·

Stayed 1 night

The property was in a quiet area

8

aastha

3 Oct 2024

·

Stayed 2 nights

It was a nice & safe property, close to the airport & away from the crowd in sfo. We had a nice & pleasant stay.

10

Ivan

1 Aug 2024

·

Stayed 1 night

Clean rooms and only ten minutes from San Francisco. Friendly staff, safe parking.

8

Felita

27 May 2025

·

Stayed 1 night

This hotel is in the middle of nowhere.

10

Sarah

4 Aug 2025

·

Stayed 2 nights

Very comfortable accommodations with a nice view. Also has a pool and is close to SFO and downtown San Francisco

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Dining

Breakfast buffet and the on-site restaurant receive praise, but many note breakfast isn’t included and prices for food and lobby snacks are high. Menu or hours can be limited at times.

Related guest reviews

8

Larry

1 Aug 2024

·

Stayed 1 night

Lovely room,quiet surroundings and helpful staff.My only knock is the parking fee was exorbitant (30 dollars!) and the snack choices in the lobby were fine however very pricey(6 dollars for an It’s It ice cream sandwich for instance!) That aside good stay.

6

david

9 Jun 2025

·

Stayed 1 night

I was bothered by the deceptive language about parking. Your ass should make it clear if the parking is free. The parking was ridiculously expensive because they have you by the balls. A good nightly rate is meaningless if the parking is out of control . They also had initially said that I did not buy the breakfast, though I had. Before my anger could surface, the desk clerk all of a sudden found my name on the breakfast list and averted a scene.aside from being ripped off for parking it was a good stay though 35$ pkg at an airport hotel is outrageous.

8

Craig

12 May 2025

·

Stayed 1 night

Property was nice good overnight stay restaurant was nice to have on site. The only problem that we had, was a $36 fee that they charge for parking.

6

Ruby

14 Apr 2025

·

Stayed 2 nights

Overall, I was happy with my stay here, there were only a couple things that would make me consider staying somewhere else next time. The hot tub was broken, but I had asked about it before booking. The pool was technically heated but still felt pretty cool. Either the pool or the room it’s in could be heated more. The room itself was fine, 2nd floor has a view of a wall so there’s that. The tub floor loudly creaked when you moved around which was just a little unsettling taking a shower. The pillows were not the most comfortable. Breakfast was great! Friendly people, nice sitting area, and great options. Easy to find and get on/off the highway.

6

Daniel

24 Sept 2025

·

Stayed 2 nights

I searched for a hotel with free breakfast. After I arrived I learned I did not have the kind of reservation that includes breakfast. I found the reservation process challenging. It was difficult to get all of the information. Specifically, it was difficult to understand all of the potential charges, fees, policies (breakfast), etc.

10

John

22 Feb 2024

·

Stayed 1 night

The staff was professional and friendly. We had dinner in the restaurant, it was good. The breakfast buffet had a good selection. And everything was prepared well, especially the bacon. 😊 the only criticism is that the desk chair in the room was threadbare and ready to be replaced.

10

Vincent

27 Apr 2025

·

Stayed 3 nights

I loved the breakfast buffet

10

Prabhjot

12 May 2025

·

Stayed 1 night

love the location and lots of great restaurants near by as well as the restaurant in the hotel is amazing also

10

tiffany r

30 Mar 2025

·

Stayed 1 night

Great restaurant onsite. Outstanding waiter.

8

Jinghui

24 Apr 2025

·

Stayed 5 nights

Nice hotel, clean and good service. The only drawback is the limited dining.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$256
February	US$241
March	US$228
April	US$134
May	US$141
June	US$202
July	US$201
August	US$148
September	US$199
October	US$193
November	US$157
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $231	18 $145	19 $132
20 $113	21 $234	22 $324	23 $302	24 $221	25 $235	26 $211
27	28 $309	29 $411	30 $446

Su	Mo	Tu	We	Th	Fr	Sa
				1 $317	2 $187	3 $303
4 $254	5 $183	6 $226	7 $248	8 $199	9 $159	10 $161
11 $237	12 $325	13 $341	14 $344	15 $286	16 $165	17 $150
18 $157	19 $234	20 $329	21 $333	22 $234	23 $140	24 $148
25 $146	26 $171	27 $223	28 $216	29 $159	30 $135	31 $128

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton San Francisco Airport North Bayfront

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