Name: SureStay Plus Hotel by Best Western Durham Medical Center
Address: 3710 Hillsborough Rd, Durham, North Carolina, United States of America, Durham, North Carolina, US
Price range: $61–$139 per night
Rating: 6.82

What guests think

At SureStay Plus Hotel by Best Western Durham Medical Center, reviewers describe a budget, older property with generally friendly staff but recurring cleanliness complaints such as pests and smoke smells, uneven maintenance, and a worn environment.

Beds are often described as comfortable, but rooms show age through dim or broken fixtures, poor light-blocking, limited hot water, and glitchy amenities like TV remotes or ice machines. Breakfast feedback skews toward limited or low quality, though a few guests found it adequate or enjoyable. The location is convenient for medical visits and dining, while several reviews note loitering around the property and late-night noise. Expect basic value with notable compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Fitness center and a seasonal pool are mentioned, but guests report recurring maintenance issues, including an elevator that goes out, nonworking ice machines, and a closed or unkempt pool.

Related guest reviews

4

Lee

Oct 20, 2024

·

Stayed 2 nights

The hot water didn’t get hot in my room the first night. I figured I’d try again the next day and it still was barely warm. The front desk said they would let their manager know when they get here at 10:30. I also asked for a do not disturb sign yesterday and the front desk said, "they don\'t do that here, they do things differently" and they assured me no one would be in my room. The room next to me had a sign, however. I came back to my room Saturday and someone had been in it (I specifically requested that no one come while I\'m there) The 3rd floor has smelled like marijuana since Friday. The elevator stopped working last night. I asked for assistance getting my luggage down the stairs when checking out since the elevator didn’t work and I was on the 3rd floor but the front desk apologized and said they couldn’t help.

6

Joyce

Sep 3, 2023

·

Stayed 1 night

It was superbly lit in and around the parking lot and building. However, the sheets had stains, the floor on the third floor was wavy like a roller coaster.

4

Rachael

Dec 6, 2022

·

Stayed 1 night

The front desk gentleman was very friendly. The room itself was in disrepair and felt dirty. Ironically, I ended up in the exact same room I was in last time, and the same gross fuzzball was still on the shower ledge. This was 20 days ago! The cracked wall and peeling paint had not been touched, and the previously peeling bathroom baseboard had totally separated. There are places on the tile floor my the bed that look like old darkened gum on a sidewalk. The shower that was plastered along its perimeter had not been touched. The bedding and towel are stained. In the green swampy pool outside the window gives a horrible view. We had said we would never stay here again, but in my hurry, I did not realize it was the same hotel. I would’ve gone down to complain, but I arrived late that night and have a 7:30 AM appointment.

6

Kelsey

Oct 14, 2024

·

Stayed 2 nights

I stayed for two nights from out of state. I got to my room and it immediately smelled like someone just smoked a cigarette/green in the room. The gentlemen that worked that night/morning was soooo great. He went above and beyond. The second night i get back and the elevator was out but that was here nor there. I get up to my room on the 3rd floor and again the extreme smell of smoke. The next morning I pack up my stuff, head to the door of my room, and there was a roach alive on the floor. Then had to drag all my luggage down three flights of stairs. The stairs were unfortunately located in the back of the building and my vehicle in the front. The lady at the front informed me I could NOT go through the lobby to my vehicle that I had to walk around the entire building. It was an extreme inconvenience and a bit of a struggle to have to drag three large bags around 75-100yds. I could go in the lobby to get breakfast the second morning but so I guess it is a security thing. I don’t know.

8

Thomas

Oct 20, 2025

·

Stayed 1 night

The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.

8

Christine

Apr 25, 2024

·

Stayed 1 night

The ad stated that there was 'cable tv' however there was only SIX channels. A very limited choice, no news feeds, and the only known channel was Hallmark. Also the hallway floors were difficult to walk on because the flooring had large bubbles underneath. Probably will not be back.

2

Lisa

Jul 25, 2025

·

Stayed 1 night

People jumping off railing. Pic is nothing like the photo. Stinks like pee. Pool broke. Drug deals in the back of hotel.

4

Clark

Aug 9, 2025

·

Stayed 4 nights

Convenient location, friendly and helpful staff. First room was good until it started raining, then the ceiling leaked on us. Second room smelled terrible. Third room was being repaired. Fourth room had roaches, gave up and killed them myself. Breakfast was very limited and not good. No working ice machines on site. People smoked in the internal hallways, including pot.

2

Deb

Oct 26, 2025

·

Stayed 1 night

The evening desk attendant tried to leave us outside in the cold and help check in another guest instead of taking us to another (and the last) available room because the one we were in had bugs, living and dead. This new room was only better bc it didn’t have AS MANY bugs. Wouldn’t even consider trying breakfast. Finally, the room we were moved to was at the far end of the hall, one elevator on property, and the outside door was accessible WITHOUT using your keycard.

6

Russell

Sep 30, 2024

·

Stayed 2 nights

No working ice makers in the whole hotel - what a joke.

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Cleanliness

Multiple reviews cite poor cleanliness, with roaches and other pests, dirty tubs and floors, and lingering smoke or marijuana odors; a smaller number report clean rooms.

Related guest reviews

4

Jonathan

Mar 28, 2023

·

Stayed 1 night

Not clean. Paper thin walls. Very noisy. Breakfast is a joke. Weed smell everywhere. Not again.

2

Shannon

Dec 3, 2023

·

Stayed 2 nights

Leaking shower ( all over gloor & toilet) broken sink no cold water from sink.... room smelled and the smell of Marijuana all over property ....ppl yelling at all hours of the night no wifi Available as listed remote had large burn hole difficult to turn off and on tub was dirty toilet was working but not without moving handle.... Could be a nice hotel with upgrades and cutting out all the party people that stay on weekends.

2

Laurel

May 13, 2024

·

Stayed 4 nights

This property was dirty, smelled strongly of cigarettes and marijuana. The rooms were in need of repairs including paint chipping off the bath tub and black mold. Our window shades did not open. We moved to another hotel after finding 2 cockroaches in our room.

2

Kevin

Dec 18, 2024

·

Stayed 2 nights

I did not like walking into room and finding 2 cockroaches on the floor. Hair in the bathtub and people just standing around the hallway or outdoor walkway.

4

Marshall

Oct 25, 2025

·

Stayed 1 night

Hotel is old, can't take a bath - no way to stopper the tub, walls are thin. Had a cockroach run across my bed, so I won't be staying there again.

6

Linda

Mar 3, 2025

·

Stayed 1 night

The staff was friendly and helpful. The rooms were fairly clean, or so we thought until we saw a cockroach climbing up the wall. There was a constant order of weed in the hallways and parking lot, with lots of people seeming to just hang around. It made me uncomfortable.

6

Jessica

Mar 21, 2025

·

Stayed 3 nights

overall you get what you paid for. I had to wait 30 minutes to check in, I did call and ask if I could check in early and there would be a fee (which was fine) but had to wait 30 minutes to actually check in, and pay the fee. We stayed on the third floor and I'm not sure if it was because it was enclosed but the actual smell of the hall way was just disgusting, wet moldy smell. The bathtub was disgusting. Just overall for the price, you get what you get. Definitely won't stay again and will pay more next time. Lesson learned.

4

Valery

Jan 22, 2025

·

Stayed 1 night

Front desk clerk was very polite at check in. The room was not very clean. The floor looked like it had never met a mop. The bathtub was gross. We were too tired to do anything else so we sprayed the bed down with alcohol and didn’t use the covers.

6

Steven

Nov 18, 2025

·

Stayed 2 nights

Very misleading. The place looks nothing like the pictures online. The place smelled like marijuana.There was no water pressure. The breakfast was pathetic. The toaster didn't work, and the only cereal was Cinnamon Toast Crunch-yuck! The orange juice was terrible -tasted like Hi-Cooler. The staff were friendly and the beds were comfortable. Thank God we only needed a 2-night stay.

2

Krishna

Apr 1, 2023

·

Stayed 1 night

The stay was horrible. The room is very dirty and filthy. There was no comforter on the beds. It was just a very thin blanket. The room smelled like weed smoked even though we booked non-smoking. The ac/heater made so much scary noise that kids were getting scared in sleep. Felt like somebody was walking near the head as the walls were so not sound proof that they walked on the middle of the night and we were able to hear every bit if it. Upon complaint I was told to vacate the room at 3:00 am midnight with 2 kids for a refund. No customer service at all. Pathetic hotel. Not sure how it under Best Western banner with zero standards. Would never recommend or come back again.

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Rooms

Beds are often comfortable, but rooms are dated with issues such as insufficient blackout from curtains, hallway light/noise, lukewarm showers, and malfunctioning amenities like TV remotes or limited channels, plus wavy or sunken flooring in places.

Related guest reviews

8

Herbert

Jul 3, 2024

·

Stayed 1 night

It is old and creaky. The floors are suspect, the fridge doesnt work whatsoever, the television only gets two local channels and a few lower tier cable channels, completely uninteresting and non-entertaining.

8

Christian

Nov 7, 2025

·

Stayed 3 nights

We enjoyed the continental breakfast this morning and then left for lunch. We returned back and enjoyed several hours of television and movies before taking a comfortable nap in the king size bed, before having to go to work at noon for my husband and 4pm for myself. It was a quiet, peaceful day. Thank you!!

6

Joyce

Sep 3, 2023

·

Stayed 1 night

It was superbly lit in and around the parking lot and building. However, the sheets had stains, the floor on the third floor was wavy like a roller coaster.

4

Harry

Nov 8, 2025

·

Stayed 1 night

Room has a light outside in the hall, which makes it bright at night. Curtains don't cover the window enough.

6

Jett

May 13, 2025

·

Stayed 1 night

After traveling for a long day I was looking forward to a hot shower and going to bed. Only to find there was no hot water. The water was warm at best but not really even warm. The bed was comfortable however there was no comforter, it was more like a thick bedsheet. The morning breakfast was terrible… a waffle maker, some sausage patties and yogurt. Pretty much a dissatisfying place. On the positive the staff was nice, location convenient and that’s about it. Would not stay here again.

4

Shannon

May 18, 2025

·

Stayed 2 nights

Our tv remote would not control the tv both nights so we had zero tv in our room the whole weekend

4

Gary

Jul 7, 2023

·

Stayed 1 night

Room is dirty and smells like smoke. The floor is sunken in by the ac unit. Overall very disappointed in the room.

6

Christy

Jun 3, 2025

·

Stayed 1 night

I had trouble understanding the gentleman who checked me in. He didn’t explain anything about the free breakfast or anything extra. There wasn’t the ability to take a bath, only a shower and the water was barely warm. Rather disappointing. Plus there was standing water in the tub when I checked in.

6

Steven

Nov 18, 2025

·

Stayed 2 nights

Very misleading. The place looks nothing like the pictures online. The place smelled like marijuana.There was no water pressure. The breakfast was pathetic. The toaster didn't work, and the only cereal was Cinnamon Toast Crunch-yuck! The orange juice was terrible -tasted like Hi-Cooler. The staff were friendly and the beds were comfortable. Thank God we only needed a 2-night stay.

6

Robert

Oct 14, 2025

·

Stayed 2 nights

Room never got dark at night! Glaring, very bright light outside window. And a smoke alarm in hall started chirping in tge early hours!

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Service

Staff are frequently described as friendly and helpful, though several guests report rude or unresponsive interactions, slow or confusing check-in, and limited assistance with issues.

Related guest reviews

4

Lee

Oct 20, 2024

·

Stayed 2 nights

The hot water didn’t get hot in my room the first night. I figured I’d try again the next day and it still was barely warm. The front desk said they would let their manager know when they get here at 10:30. I also asked for a do not disturb sign yesterday and the front desk said, "they don\'t do that here, they do things differently" and they assured me no one would be in my room. The room next to me had a sign, however. I came back to my room Saturday and someone had been in it (I specifically requested that no one come while I\'m there) The 3rd floor has smelled like marijuana since Friday. The elevator stopped working last night. I asked for assistance getting my luggage down the stairs when checking out since the elevator didn’t work and I was on the 3rd floor but the front desk apologized and said they couldn’t help.

10

wendy

Nov 10, 2025

·

Stayed 4 nights

Very clean room and extremely friendly staff.

10

Eric

Apr 25, 2025

·

Stayed 3 nights

good value for price. the staff is very attentive.

6

Valerie

Oct 14, 2023

·

Stayed 1 night

The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.

4

Jen

May 29, 2025

·

Stayed 1 night

The people that run the front desk were absolutely rude and unhelpful. I had turned my towels into housekeeping during housekeeping hours but they failed to bring me any clean ones back. So that following evening I called down to the front desk and asked if I could please get some towels and I was told that it was marked on his paperwork that we had already received towels for that day and we were not eligible to get any clean towels. I had to go down the street and purchase some towels to take my shower that evening. I also needed quarters to complete my laundry cycle. I had enough quarters to start the wash but did not have enough for the dryer and I was told that he could not give me the quarters that he had in the register because he needed them for other customers. That I would have to walk to a store or figure something else out to complete my laundry. The first morning I had spilled just a little bit of coffee on the floor next to my bed, so I used one of the towels that I have bought the night before to clean up my mess and when I looked at the towel after I was done it was near black! Absolutely disgustingly dirty. There's no way that these floors were cleaned before I entered this room.

10

Charles

Jul 2, 2025

·

Stayed 2 nights

I really like the service the front desk gave you when I came in and the day that I left was very very positive and I appreciate everything

8

Brian

Oct 6, 2023

·

Stayed 2 nights

The staff was amazing!!

6

Kelsey

Oct 14, 2024

·

Stayed 2 nights

I stayed for two nights from out of state. I got to my room and it immediately smelled like someone just smoked a cigarette/green in the room. The gentlemen that worked that night/morning was soooo great. He went above and beyond. The second night i get back and the elevator was out but that was here nor there. I get up to my room on the 3rd floor and again the extreme smell of smoke. The next morning I pack up my stuff, head to the door of my room, and there was a roach alive on the floor. Then had to drag all my luggage down three flights of stairs. The stairs were unfortunately located in the back of the building and my vehicle in the front. The lady at the front informed me I could NOT go through the lobby to my vehicle that I had to walk around the entire building. It was an extreme inconvenience and a bit of a struggle to have to drag three large bags around 75-100yds. I could go in the lobby to get breakfast the second morning but so I guess it is a security thing. I don’t know.

6

Jessica

Mar 21, 2025

·

Stayed 3 nights

overall you get what you paid for. I had to wait 30 minutes to check in, I did call and ask if I could check in early and there would be a fee (which was fine) but had to wait 30 minutes to actually check in, and pay the fee. We stayed on the third floor and I'm not sure if it was because it was enclosed but the actual smell of the hall way was just disgusting, wet moldy smell. The bathtub was disgusting. Just overall for the price, you get what you get. Definitely won't stay again and will pay more next time. Lesson learned.

2

ANITA

Sep 7, 2024

·

Stayed 1 night

THIS PROPERTY IS THE WORST. ROACH INFESTED AND RUDE DESK STAFF. AND THE BREAKFAST IS ALWAYS GONE BEFORE 8. THEY DO NOT REFILL. CHARGE $20.00 FOR BOOKING ONLINE. NOT A DEPOSIT YOU DONT GET BACK. PRICE GOES UP DAILY. SAM IS RUDE. YELLS OVERTALKS AND ROLLS HIS EYES AT THE GUEST. HE TOLD A GUEST TO JUST SHUT UP OR GET OUT. I WOULD NEVER RECOMMEND THIS PLACE TO NOONE. THE HEALTH DEPARTMENT NEEDS TO GET INVOLVED. ROACH AND SPIDER INFESTED.

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Location

Convenient to the interstate, dining, and medical visits, but multiple reviews mention people loitering around the property and occasional late-night noise or a sketchy feel.

Related guest reviews

8

Robert

Jun 25, 2024

·

Stayed 1 night

Area doesn't present itself well. Too many people hanging around the outside. Probably average for the money. The desk personnel were excellent.

8

Howard

Sep 27, 2025

·

Stayed 4 nights

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.

10

James

Mar 23, 2023

·

Stayed 5 nights

Close to several good restaurants

8

Beverly Joan

Jan 27, 2025

·

Stayed 1 night

The hotel was good accommodations for an overnight/weekend stay. The location was very convenient for shopping, walking, eating, and access to the interstate.

4

Zachary

Jun 8, 2025

·

Stayed 3 nights

Floors in hallways were uneven, homeless people are constantly in the parking lot , trash in the landscaping, elevator was sketchy, and constant pest problems in 306.

10

Debra

Jul 25, 2023

·

Stayed 1 night

The staff was very friendly and helpful. There are plenty of dining options close by and it is very convenient for my medical needs.

10

William

May 23, 2025

·

Stayed 1 night

It was nice. And convenient.

2

William J

Sep 21, 2023

·

Stayed 1 night

This was the worst stay I have had in dozens of years. The entrance had a wide open door with lots of non-hotel guests hanging around the parking lot. The air all around reeked of cigarettes despite no-smoking signs. The check-in area was dirty and old, my room was grimmy and paint was chipping off the walls as well as badly bruised and stained furniture. The bathroom looked like a gas station bathroom and the water was only slightly warm. I didn't want to take off my shoes. Do not stay here unless it is your last option and you have to sleep in your car. I am glad my car was still there in the morning, I had my doubts.

6

Linda

Mar 3, 2025

·

Stayed 1 night

The staff was friendly and helpful. The rooms were fairly clean, or so we thought until we saw a cockroach climbing up the wall. There was a constant order of weed in the hallways and parking lot, with lots of people seeming to just hang around. It made me uncomfortable.

6

Deralyn

Jan 24, 2025

·

Stayed 2 nights

The property was fine but the area surrounding was a bit much. I was woken up early every morning by screaming and arguing from patrons outside the hotel. It was okay for the price and a quick stay but I wish they had better security or control.

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Dining

Breakfast is commonly described as limited and low quality, though a few guests found it acceptable or enjoyed it.

Related guest reviews

8

Mary

Aug 23, 2023

·

Stayed 1 night

It was a good experience. A little worn property but room was clean and property was neat. It felt like a safe location. The free breakfast is always a nice addition, it was adequate.

4

Owen

May 4, 2025

·

Stayed 2 nights

Floor was very dirty, commode tank leaked, breakfast was not good.

8

Christian

Nov 7, 2025

·

Stayed 3 nights

We enjoyed the continental breakfast this morning and then left for lunch. We returned back and enjoyed several hours of television and movies before taking a comfortable nap in the king size bed, before having to go to work at noon for my husband and 4pm for myself. It was a quiet, peaceful day. Thank you!!

10

Eugene

Aug 16, 2024

·

Stayed 1 night

Standard set of room amenities plus breakfast no lobsters alas but omelette, sausage, biscuits, waffles, coffee 3 roasts x regular/decaf, juice. Kinda a start Beds are nice , 4 great pillows on a bed. Not sure about neighborhood but Entrances to floors require room key. Inside feels safe.

6

Jett

May 13, 2025

·

Stayed 1 night

After traveling for a long day I was looking forward to a hot shower and going to bed. Only to find there was no hot water. The water was warm at best but not really even warm. The bed was comfortable however there was no comforter, it was more like a thick bedsheet. The morning breakfast was terrible… a waffle maker, some sausage patties and yogurt. Pretty much a dissatisfying place. On the positive the staff was nice, location convenient and that’s about it. Would not stay here again.

4

Deana

Jun 16, 2025

·

Stayed 1 night

Weed smell and if u check in late you can’t get to anything and it’s. Not a full breakfast waffles was about it

8

Timothy

Jun 11, 2024

·

Stayed 1 night

The Whole Stay was AWESOME Sam and the staff were very accommodating. The Breakfast was awesome and we will be staying again.

8

Kahila

Oct 26, 2025

·

Stayed 2 nights

The breakfast was limited really no real options but it didnt taste bad checkin was swift and easy but my room is a different story this hotel is in dire need to be remodeled

6

Steven

Nov 18, 2025

·

Stayed 2 nights

Very misleading. The place looks nothing like the pictures online. The place smelled like marijuana.There was no water pressure. The breakfast was pathetic. The toaster didn't work, and the only cereal was Cinnamon Toast Crunch-yuck! The orange juice was terrible -tasted like Hi-Cooler. The staff were friendly and the beds were comfortable. Thank God we only needed a 2-night stay.

4

Clark

Aug 9, 2025

·

Stayed 4 nights

Convenient location, friendly and helpful staff. First room was good until it started raining, then the ceiling leaked on us. Second room smelled terrible. Third room was being repaired. Fourth room had roaches, gave up and killed them myself. Breakfast was very limited and not good. No working ice machines on site. People smoked in the internal hallways, including pot.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$63
February	$65
March	$65
April	$65
May	$78
June	$63
July	$64
August	$64
September	$63
October	$63
November	$63
December	$63

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $66	15 $65	16 $61	17 $61	18 $70	19 $68
20 $61	21 $61	22 $61	23 $66	24 $61	25 $70	26 $67
27 $66	28 $66	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $66	2 $70	3 $70
4 $65	5 $65	6 $66	7 $66	8 $66	9 $112	10 $104
11 $66	12 $61	13 $66	14 $66	15 $66	16 $139	17 $139
18 $67	19 $66	20 $66	21 $66	22 $66	23 $78	24 $112
25 $61	26 $66	27 $61	28 $66	29 $66	30 $116	31 $116

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Durham Medical Center

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Prices for upcoming dates