Name: Hilton Garden Inn Raleigh-Durham/Research Triangle Park
Address: 4620 S Miami Blvd, Durham, North Carolina, United States of America, Durham, North Carolina, US
Price range: US$109–US$191 per night
Rating: 8.3

What guests think

Across the reviews for Hilton Garden Inn Raleigh-Durham/Research Triangle Park, guests frequently praise friendly staff, clean rooms, and a generally quiet, convenient location, while recurring complaints cite closed or limited facilities, inconsistent housekeeping, and uneven front-desk experiences.

Several guests encountered closed amenities, especially the outdoor pool, and occasional issues with the elevator or airport shuttle. Room comfort and maintenance are mixed, with reports of firm or worn mattresses, weak water pressure, odd odors, or dated decor, while others highlighted generous space. Breakfast and bar experiences range from excellent to overpriced or limited hours. Overall, expect a convenient stopover with solid essentials but verify amenity status in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are inconsistent: the outdoor pool was repeatedly reported closed, and some guests noted elevator issues and uneven shuttle availability.

Related guest reviews

2

Terry

16 Jan 2025

·

Stayed 1 night

We got stuck in Raleigh after a long transatlantic flight and need somewhere to stay for the night. I picked this place because they listed airport shuttle and room service (we were arriving late and had just gotten off a 10 hour flight and wanted to be able to get something to eat). I called the hotel to find out where to get the shuttle and they told me the driver called off. Do we had to pay for a uber. Got to the hotel at 9:30 and they told us the Resturant closed at 10 and do did room service. Also the Resturant had a limited menu. We were told it was because of the time. We’re both vegetarian so there wasn’t much to eat. They also informed us that they didn’t have a driver for the morning either and that we would have to take another uber. The next morning I called the front deft at 5am and asked them to call us a cab. They told me they don’t know how…. The lady at the font desk reimbursed us $15 to cover the $40 we spent in uber fees. This place isn’t a Hilton, it’s a motel 6 at best…..

8

MARYANNE

6 Jul 2024

·

Stayed 3 nights

The staff was very friendly and kind, and made me feel welcome and safe. As a long time Hilton Honors member, I stayed with the brand out of loyalty but was not able to benefit from points because I booked through Expedia, which never used to make a difference. The coffee and toilet tissue in the room were not replenished. One of the reasons I chose this property, booked in advance, was because of the pool and forecast for almost 100 degree weather. The pool was out of order for my entire stay- I would have had to pay anyway if I cancelled and went somewhere else. This made my trip less enjoyable. The kind shuttle driver offered to drive me across the highway to the indoor pool at the Marriott but that felt too complicated and uncomfortable and I wanted to swim outside. Instead I spent more time in my room. I will not book with Hilton again in the near future when there are so many other choices.

10

Allison

16 Apr 2023

·

Stayed 1 night

The staff was beyond accommodating and so friendly. Would return for sure and shuttle is a home run

2

Christine

10 Aug 2023

·

Stayed 2 nights

This property is completely rundown and outdated. It needs many upgrades, including fresh carpeting, and a fresh coat of paint. When I was there only one elevator was working. There is a lot of traffic and volume of people. The property was rather noisy. I would not stay here again.

8

Laura

4 Aug 2023

·

Stayed 2 nights

Pool was not in order and didn’t find out until we were literally leaving that we could have went to try Marriott next door.

6

Jordan

22 Jul 2024

·

Stayed 2 nights

I booked this hotel at the end of a trip for some down time before flying out. I wanted to lounge by the pool and it says outdoor pool. I get all ready and it’s closed. Can’t access pool. Front desk said yah waiting on an inspection!! Post that online! Literally picked the one with the outside pool for a reason! Shampoo and conditioner in shower were empty. Had to go unpack my bag. It’s the little things that actually matter when you’re just wanting to relax

10

Christine

6 Jan 2024

·

Stayed 2 nights

Well located hotel. I appreciated the free shuttle to the airport. Front desk personnel were friendly and helpful. Room was nice, bed comfortable. Cleanliness could be improved and coffee was not great.

8

john

21 Jul 2024

·

Stayed 4 nights

We were really looking forward to using the large outdoor pool, and no where on any site did it say it was closed indefinitely. It hasn’t been open since last year. Price is right for a clean comfortable bed and location convenient to our family.

6

Katie

7 Oct 2024

·

Stayed 2 nights

Some hotel floors smelled like mildew and property was not worth the price paid. The elevator was also very dirty. Rooms were average.

4

Nicholas

29 Jun 2023

·

Stayed 5 nights

Staff was friendly enough, but completely unhelpful and uninterested. Service was poor and there was construction going on outside our room. Also pool was under construction, would have been nice to know as we couldn’t swim.

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Cleanliness

Cleanliness feedback is mixed, with many praising very clean rooms, but recurring reports cite hallway or room odors, bathroom oversights, and occasional missed details like hair or items left in beds.

Related guest reviews

10

Krystal

24 Sept 2025

·

Stayed 2 nights

Very clean rooms

6

Charles

24 Jul 2025

·

Stayed 2 nights

Hallway and a mildew smell. Also there was mold

8

Chanise

21 Sept 2025

·

Stayed 2 nights

Staff was friendly, overall stay was nice, the only downfall was the toilet smelled of urine upon arrival, as well as hair in the shower which made me feel like the bathroom wasn’t cleaned thoroughly, other than that the bedroom was clean & tidy.

10

Ezra

24 Nov 2025

·

Stayed 2 nights

Clean room, comfortable bed

6

Rose

11 May 2025

·

Stayed 2 nights

The room had a strong musty weird odor.

10

Lelia

17 Dec 2025

·

Stayed 3 nights

Very clean room. Courteous staff. Very helpful.

2

Letitia

13 May 2025

·

Stayed 1 night

I rented the room for my Mama for Mothers Day. She drove from another state and it was late night when she checked in. When she pulled the covers back, there was a ponytail holder in the bed. Gross! I phoned the manager the next morning and she said she was on the way up to see it, but my Mother wasn't awake nor did I want to wake her up on Mothers Day morning. The manager said that she would refund expedia and it was up to them to refund me because I booked through them. The room was $223 and I was not satisfied. I have not seen evidence that expedia was refunded nor have I received a refund.

10

Marjon

30 Nov 2025

·

Stayed 2 nights

This is a great hotel, close to a wide variety of stores. We were allowed to check in with no problems. The room was clean and prople at the front desk were friendly.

6

Katie

7 Oct 2024

·

Stayed 2 nights

Some hotel floors smelled like mildew and property was not worth the price paid. The elevator was also very dirty. Rooms were average.

8

Dani

21 Sept 2025

·

Stayed 1 night

We liked the cleanliness of the hotel. Our room was comfortable, and Zu liked that this room had a tub/shower combo. The in-house breakfast is way overpriced for what is available - no pancake/waffle machine, no biscuits or gravy on the hot bar. That said, we would stay here again and eat breakfast somewhere else. We didn’t eat dinner there, so I can’t comment on that. Staff was friendly.

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Rooms

Room comfort and features are mixed: several liked quiet, spacious rooms and comfortable beds, while others reported very firm or sagging mattresses, dated decor, malfunctioning fridges or TVs, and noise from nearby trains.

Related guest reviews

10

Eddie

14 Sept 2025

·

Stayed 2 nights

Great room, beautiful and clean! Unfortunately the fridge did not work but i can’t complain. Great place to stay at overall 10/10! :)

4

Adam

16 Dec 2024

·

Stayed 1 night

Extremely firm, uncomfortable bed. Pillows and bedding were both rather disappointing.

8

Donna

26 Dec 2022

·

Stayed 2 nights

No carpet within the room. Gave a cleaner feel to the room.

8

Marjorie

16 Aug 2025

·

Stayed 2 nights

It was a very convenient location for us. Figuring out the TV was challenging and setting the room thermostat was also challenging. It would default to heating. Other than that rooms were clean and beds/pillows were comfortable. Very nice staff.

10

Nicole

19 Oct 2025

·

Stayed 1 night

Just a one night stay I’ve been at this hotel before and it’s fine. Too cool to use the outdoor pool so I don’t know if it’s good or not. Check in was easy and clerk at the desk was nice. Room was clean and bed was comfortable!

10

Abigail

6 Sept 2025

·

Stayed 1 night

It was a nice quiet hotel. The room was nice and spacious and the front desk staff were very welcoming! Would stay again

10

Ezra

24 Nov 2025

·

Stayed 2 nights

Clean room, comfortable bed

8

Carl

12 May 2025

·

Stayed 3 nights

The hotel was in good condition. My biggest concern was the bed mattress was not very comfortable. Otherwise we stayed there three nights and it was a pleasant stay.

4

Martin

19 Sept 2025

·

Stayed 3 nights

The beds were too high and the mattresses didn’t fit the wood bed frame so I kept hitting my knees.

2

Danielle

8 Jul 2024

·

Stayed 2 nights

1- on check-in we went to our room and the shower did not work, had to get dressed, take all or stuff and go to another room. 2- when we checked into our 2nd room the TV did not work, we had an LG TV and a samsung remote 3- This hotel is located with railroad tracks right behind the hotel and on Saturday 3 trains wnet by between 9pm and 1am.

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Service

Service sentiment is mixed: many guests describe friendly, accommodating staff and smooth check-in, but others experienced rude or unhelpful front-desk interactions, reservation errors, or slow responses to requests.

Related guest reviews

2

Paul

22 Nov 2025

·

Stayed 2 nights

Front desk and waitress staff were aweful.

10

Teresa

7 Aug 2025

·

Stayed 1 night

The hotel was clean. The bed was very comfortable. Elisha at the front desk was amazing at check in and throughout my family stay. We were in Durham for a funeral, and he made sure we had everything we needed.

8

Latasha

15 Sept 2025

·

Stayed 1 night

The lady who checked me in September 13th (which was my birthday) between 3 and 4 pm was very rude and not welcoming

2

HAIDER

13 May 2024

·

Stayed 3 nights

i didn't get any housekeeping throughout my entire stay despite my repeated requests. black out curtain wasn't working and they wouldn't move me to another room and had to wait for maintenance to fix it. couldn't see a manager bec. wasn't in on any day

4

Haiyan

16 May 2023

·

Stayed 3 nights

They messed up my reservation, sent me to a room which was occupied by someone else. Then replaced my double queen with a king size room(3 adults). After I checked out, I realized the print out bill has other people's name with my credit card information. I stayed at this hotel before, had good experience. No idea why this time all messed up.

10

John

2 Nov 2025

·

Stayed 1 night

The staff is very friendly and accommodating, and the room was immaculate. We forgot my wife's iPhone in the room and the staff had it at the front desk for us. That speaks volumes to the staff's honesty and integrity. I will definitely be making this my hotel choice whenever I'm in the area and will be recommending this hotel to everyone I come in contact with...

10

Latasha

14 Sept 2025

·

Stayed 1 night

Not sure the woman’s name but I checked in between 3 and 4pm…she was not friendly and welcoming She just said “next! Told me to put my card in to pay for incidentals and gave me a room key.. not giving basic details of hotel or anything

10

Racha Tahani

19 Oct 2025

·

Stayed 3 nights

Upon arrival at the airport I was picked up by the friendly driver Ayauna! She was also the same driver that took me to where I was speaking the following day. The hotel is very clean and the bar was kind enough to take my order for a grilled cheese for dinner. Saturday night there were children running LATE into the evening on the 5th floor and the front desk promptly moved my room after the children continued running in the hallway after 10pm. I would stay here again, the staff is truly lovely.

2

Shahid

31 Aug 2023

·

Stayed 2 nights

poor front desk reception and customer service had food delivered, front desk lost/misplaced it no folio or receipt of stay provided - front desk was not able to print, said they will email, which they never did. I called and chatted with online support multiple times, no help. hotel never sent the receipt. terrible service all over!! will not be staying at this hotel again.

10

Eugene

19 Aug 2025

·

Stayed 1 night

Elisha was great upon check in. Very friendly, professional, and efficient. The room was great. Comfortable beds. Checked out in the morning with Caroline (I believe that was her name) the new manager there. Very nice lady. We’d stay here again without a doubt.

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Location

Generally convenient off the interstate and near businesses and the airport, with many noting a quiet setting; a few mentioned train noise and poor entrance lighting.

Related guest reviews

8

Stephanie

14 Oct 2024

·

Stayed 2 nights

It appeared average clean and the staff were not welcoming upon arriving. The location is easy access to the airport and other highways for surrounding areas. There was an odd smell in the room the entire stay and every morning the smell from the kitchen filled the room even though it was 4 floors above. Parking is easy and it is a good price for what you get.

10

Yvonne Marie

24 Jul 2025

·

Stayed 3 nights

The location was ideal as it is right off a major interstate, near local businesses yet quiet. The room was clean and the property well maintained and the staff were very courteous. I would definitely stay there again.

10

Tommy

22 Jan 2023

·

Stayed 1 night

Just one issue with the hotel: the entrance isn't lit at all. I couldn't see the hotel as it sits behind a high bank. Please install lights in Miami Blvd.

8

Phyllis

31 Aug 2025

·

Stayed 1 night

Location is quite and light traffic.

10

jesus

28 May 2024

·

Stayed 2 nights

Excellent hotel for rest and disconnect of the world very peaceful and beautifull nature atmosphere...

10

Jennifer

5 Jan 2023

·

Stayed 19,358 nights

Clean and close to a lot

8

Elizabeth

14 May 2024

·

Stayed 2 nights

The train

10

Marjon

30 Nov 2025

·

Stayed 2 nights

This is a great hotel, close to a wide variety of stores. We were allowed to check in with no problems. The room was clean and prople at the front desk were friendly.

10

Christine

6 Jan 2024

·

Stayed 2 nights

Well located hotel. I appreciated the free shuttle to the airport. Front desk personnel were friendly and helpful. Room was nice, bed comfortable. Cleanliness could be improved and coffee was not great.

10

Crystal

13 Mar 2023

·

Stayed 3 nights

Nice and quiet, conveniently located.

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AI-generated summary based on recent guest reviews

Dining

Dining is inconsistent: some praised tasty breakfast and helpful service, while others found breakfast paid or overpriced with limited options, early restaurant or room-service cutoffs, or a lightly stocked bar.

Related guest reviews

2

Terry

16 Jan 2025

·

Stayed 1 night

We got stuck in Raleigh after a long transatlantic flight and need somewhere to stay for the night. I picked this place because they listed airport shuttle and room service (we were arriving late and had just gotten off a 10 hour flight and wanted to be able to get something to eat). I called the hotel to find out where to get the shuttle and they told me the driver called off. Do we had to pay for a uber. Got to the hotel at 9:30 and they told us the Resturant closed at 10 and do did room service. Also the Resturant had a limited menu. We were told it was because of the time. We’re both vegetarian so there wasn’t much to eat. They also informed us that they didn’t have a driver for the morning either and that we would have to take another uber. The next morning I called the front deft at 5am and asked them to call us a cab. They told me they don’t know how…. The lady at the font desk reimbursed us $15 to cover the $40 we spent in uber fees. This place isn’t a Hilton, it’s a motel 6 at best…..

10

Christine

24 Aug 2024

·

Stayed 1 night

Friendly, helpful, accommodating staff. Shampoo, conditioner, soaps and several towels. Breakfast buffet was wonderful.

8

Matthew

26 Oct 2023

·

Stayed 1 night

The location was good. However the breakfast buffet had limited items

10

Joseph

23 Oct 2024

·

Stayed 2 nights

The hotel and facilities were very nice and the staff was helpful and pleasant. Devan went out of his way to provide the best experience in the dining room during breakfast even while the shipment for certain breakfast items was late. Great service is so important. The hotel was very quite too. That also is a top priority for me.

10

Lyndon

14 Dec 2025

·

Stayed 1 night

Breakfast was delicious and fresh

8

DAWN

11 May 2025

·

Stayed 2 nights

I didn't like the fact that you had to pay for breakfast.

10

Chontel

28 Aug 2025

·

Stayed 1 night

Amazing staff, lovely clean rooms, hotel breakfast was amazing, kid friendly we enjoyed our 1 night for a quick family visit but will definitely return soon

4

Nia

1 Dec 2024

·

Stayed 2 nights

The free breakfast was NOT free it was actually 9.99. The curtains the bedding and much of the furniture was extremely outdated. The lounge/bar was not stocked. However Elisha was wonderful and very helpful! I would rate him a 10/10 but the overall property 5/10 do not recommend.

10

John

15 Apr 2025

·

Stayed 1 night

After driving all day it was a pleasure to stay there. We got take out from the restaurant in the hotel to eat in our room, burgers were good too!

8

Dani

21 Sept 2025

·

Stayed 1 night

We liked the cleanliness of the hotel. Our room was comfortable, and Zu liked that this room had a tub/shower combo. The in-house breakfast is way overpriced for what is available - no pancake/waffle machine, no biscuits or gravy on the hot bar. That said, we would stay here again and eat breakfast somewhere else. We didn’t eat dinner there, so I can’t comment on that. Staff was friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$112
February	US$112
March	US$118
April	US$130
May	US$133
June	US$122
July	US$129
August	US$119
September	US$129
October	US$141
November	US$120
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $187	16 $171	17 $125	18 $110	19 $109
20 $120	21 $145	22 $171	23 $162	24 $139	25 $115	26 $115
27 $135	28 $151	29 $161	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $147	3 $142
4 $123	5 $188	6 $180	7 $170	8 $147	9 $172	10 $174
11 $116	12 $151	13 $161	14 $157	15 $152	16 $132	17 $191
18 $135	19 $144	20 $163	21 $160	22 $133	23 $134	24 $124
25 $134	26 $154	27 $163	28 $163	29 $137	30 $136	31 $111

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Monthly average prices

About this property

Location

Room options

1 King Mobility Access with Roll in Showither

1 King Bed

2 Double Beds Hearing Accessible

1 King Mobility Accessible with Bathtub

Room, 1 King Bed, Corner

2 Double Beds

1 King Hearing Accessible Room

2 Double Beds Mobility Access with Roll in Showither

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Raleigh-Durham/Research Triangle Park

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Prices for upcoming dates