Name: Staybridge Suites Minneapolis-Bloomington by IHG
Address: 5150 American Boulevard West, Normandale Lake, Bloomington, Minnesota, United States of America, Bloomington, Hennepin County, US
Price range: $107–$295 per night
Rating: 8.33

What guests think

Reviews of Staybridge Suites Minneapolis-Bloomington by IHG highlight spacious suites with kitchens, clean facilities, a convenient location near Mall of America, friendly staff, and family friendly perks like a warm pool, hot tub, free laundry, and a solid complimentary breakfast.

Recurring issues include cleanliness lapses, smoke or musty odors, and maintenance problems such as faulty shower doors, plumbing, pests, or broken fixtures. Some found beds small or too firm, noted ongoing renovation or construction affecting elevators and common areas, and reported occasional rudeness or slow responses from staff or breakfast attendants. Overall, it suits families and longer stays seeking value and convenience, with variability in room condition and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular and generally warm; free 24-hour laundry and an outdoor area with grills and seating are appreciated. Some note a small gym, 10pm pool closing, occasional elevator/renovation issues, EV charging fees, limited handicap parking, and a broken ice machine.

Related guest reviews

8

Kaitlyn

Mar 16, 2025

·

Stayed 2 nights

They only have a few handicap parking spaces in the front and the parking lot was fairly full during our stay. Too many diamond elite and electric charger spots right up front. The rooms are set up very nice.

10

Nicole

Aug 15, 2025

·

Stayed 6 nights

Loved that they provided a full breakfast and 3 nights of a snack/dinner. Free use of washer and dryer’s 24hrs a day. Great pool and hot tub. The room was full equipped with everything that was needed for cooking. Availability to a grill and loved that I had an ice machine in my room. Definitely would stay at this hotel again

10

Michael

Jul 26, 2025

·

Stayed 3 nights

I stayed over the course of two weeks, and the front desk was so helpful each time I had to re-book to extend. The front desk staff went out of their way to accommodate me. Nice room, quiet and clean. Comfy bed, nice sheets and 4 hove pillows on each bed with varying softnesses. Great water pressure in the shower. Used the laundry (free) which was so convenient. Breakfast was great, lots of choices. Fresh fruit, and 3 different types of hot coffees! It truly felt like a home away from home.

10

Lynn

Jul 7, 2024

·

Stayed 2 nights

Great casual area in the back. Perfect for playing ball with my lab. Also outdoor seating with pergola, fireplace, grills, and fountain with a pond. Staff was super friendly and very attentive. Room with 2 bedrooms was perfect for my daughter and her boyfriend to travel with us!

2

Kimbra

Apr 3, 2024

·

Stayed 2 nights

The manager that was on staff was very dismissive . I had made request prior to booking and they were not honored . The manager stated that this was because I booked through a 3 rd party . There was a lot going on in the halls, the pool was closed,the elevator barely worked . This stay was a disgrace to the Hilton name . I was very dissatisfied and disappointed. There was one staff that went above and beyond to rectify the situation even when the manager wouldn’t.

6

Alba

Jul 18, 2024

·

Stayed 4 nights

Older establishment with some recent updates. When we arrived the first thing we noticed was some kind of construction outside although not noisy. There was a small area in back closed off due to construction as well. The room offered 2 full size beds with pullout couch- when my son asked for additional comforter for couch they said they could not provide or offer alternative. I did ask for a blanket and they at least provided that. Breakfast provided and snacks in evening. Small buffet area for the size of the hotel. Mostly same items every morning, fruit was mostly canned and not fresh which was a bummer. The room we stayed in had a mini fridge with an ice maker and a small kitchenette- which was a plus for our long stay. It also had a gym which I used daily but was small and in the same room as the laundry room- which was a bit messy sometimes.

8

Kevin

Jan 3, 2026

·

Stayed 4 nights

The hotel is getting a touch dated but overall was a good choice. The pool hours end at 10 PM (too early). The beds are listed as “double” but seem small even for a double. The suites are nice and very well equipped. The staff was alright but not very communicative.

4

Timothy

Dec 6, 2024

·

Stayed 1 night

Only reason to choose this hotel was for the Tesla destination charger, and without any signage it charged me over $20 for less than 100 miles of range. Used to be free, now there’s zero reason to use this hotel compared to the ones next to it.

4

Kiff

Oct 5, 2025

·

Stayed 1 night

I normally stay there when I visit Bloomington. There are cheaper places but I like this one. This time, the room smelled of stale smoke and both windows in the room were covered in plastic. We were not able to see outside. The ice machine was not working.

10

Elizabeth

Mar 18, 2024

·

Stayed 2 nights

Great hotel to stay at with family, but there are only a limited amount of handy cap parking in the lot.

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Cleanliness

Many describe rooms and common areas as very clean. However, several reviews cite hair in bathrooms or beds, smoke or musty odors, ants, sticky or stained surfaces, hallway smells, and occasional fruit flies.

Related guest reviews

8

Heather

Mar 1, 2025

·

Stayed 1 night

Bathroom had hair on floor upon arrival, desk chair was broken. But overall nice place.

10

Vincent

Oct 28, 2025

·

Stayed 2 nights

The room was very clean. The staff was great.

8

Carissa J

Feb 12, 2023

·

Stayed 1 night

We stayed in a 2 bedroom suite with our 2 kids. I loved that it had 2 full bathrooms and our kids had their own bedroom and own tv. The little kitchen was also very nice to have and that it had dishes and sliver-ware we could use. Overall the room itself was very clean and enjoyable. Almost like a little apartment The pool area was modest but nice and appeared to be very clean. My only negative there is i feel the hottub could have been a little hotter, keep in mind I'm someone who js always cold though. The staff i interacted with were all very nice and friendly. The layout of the hotel sucks. Its very much like a maze trying to get to our room or down to the pool. Taking up luggage to our room was also on the more difficult side. Breakfast was not what i was expecting. There was soooo many fruit flies around the food and in the dining area. Also the fire alarm went off, i guess for no reason. No one ever said why. It was really upsetting to my kids who are special needs and hate loud noises. Also after that the elevators were not in use, needed to be reset after the fire alarm. So we had to take the stairs up to our room and back down with our luggage. All in all i enjoyed the room and the pool area.

10

Jessy

May 22, 2025

·

Stayed 3 nights

super clean, very well maintained hotel, and the location were excellent, very close to everything, MOA

8

Misty

Mar 30, 2023

·

Stayed 3 nights

We've stayed at other Staybridge Suites and that's why we picked this one for our MN trip. We were slightly disappointed that the entire 2nd floor reeked of cigarette smoke and even our room considering it was supposed to be a smoke free hotel. But other then that, it's a great place to stay. When I informed the staff, they did try to air it out and spray it down to eliminate that odor.

10

John Thomas Seth

May 27, 2024

·

Stayed 2 nights

Excellent staff. Facility is clean. Appears to be newly renovated.

6

Jasmine

May 30, 2025

·

Stayed 1 night

I normally LOVE staybridge, especially this location i love to stay at. Sadly I was very disappointed with this stay. I'm not sure i would stay at this location again being how un clean and un helpful the stay and staff was. There was hair in our bathroom all along the outside of the tub, as well as in both beds. When I called politely asking for more sheets, we were told to come down to the front desk and get them. Then given just new sets of sheets, I had to go back and ask for the pillow cases. She gave me five folded ones and three unfolded ones. She said she was checking the size, and firmness is why she unfolded them. They were all king size, and 1 out of the 8 were firm, not soft. The unfolded ones appeared just as dirty and smelled as the ones on the bed originally. We also made our beds ourselves. Which I have absolutely no problem doing! As I was a housekeep myself and enjoy making my bed at home. But for the desk lady not even to offer, I found very unhelpful, and the condition of the old and new sheets to be very poor. This stay was a very disappointing birthday get away. Honestly if the desk lady would have been more helpful and kind about everything, i would have felt better about returning. Id also like to note, there are tacky signs, paper signs tapped on all the walls saying what guests should and should not do. Its common sence to someone paying good money to take care of and respect the hotel. Just felt like being in a dirty jail this stay.

2

Denise

Jan 12, 2026

·

Stayed 1 night

Room was extremely dirty. Hair on all towels. Hair in showers. Tried to switch my room to 3 other rooms all were dirty with hair in shower or mold in shower. Rooms tried to switch me too stunk really bad. The morning receptionist was very rude and did not care about my night experience. I had to go to Walmart and buy my own towels. They said because housekeeping left I would have to clean my own shower if I didn’t like the rooms they offered which was worst. If only I could upload videos of how nasty those rooms were

4

Jacob

Jan 19, 2025

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Stayed 2 nights

Room was missing an outlet cover, exposing my children to wires and the room had food stains on the walls and cupboards from previous occupants.

6

Matthew

Jun 6, 2024

·

Stayed 2 nights

The room was dirty, which put a damper on the experience. Also, although the place is right off the expressway, it's tricky to get to.. Nearby road construction could be a factor there.

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Rooms

Suites are spacious and apartment style with full kitchens and layouts that work well for families; some areas appear newly updated. Drawbacks include small or firm beds (often doubles), cramped bathrooms or awkward layouts, hallway noise through door gaps, and inconsistent thermostat control or streaming options.

Related guest reviews

10

Judy

Dec 15, 2024

·

Stayed 2 nights

Pleased with the suite, king room, sofa bed, kitchen nice with full size refrigerator and ice maker, dishwasher, 2 burner cooktop, counter for eating, dishes and cutlery. (Much better than some other “suites”we have stayed in), though to access to the bathroom you had to go through the bedroom. (That is my only complaint - we had 3 adults staying in suite), pool, jacuzzi nice for grandkids visiting. Breakfast better than most.

6

Krissy

May 29, 2024

·

Stayed 2 nights

It was ok, the beds are really hard and not east to sleep on. But the room was clean and front desk were nice

4

Darron

Mar 11, 2025

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Stayed 2 nights

We ordered a room with 2 queen size beds. Upon arrival we found the beds to be just slightly bigger than twin beds. There was no possible way to sleep 2 adults comfortably. Other than the bed situation, everything about the hotel was great!

10

Carla

Feb 2, 2025

·

Stayed 2 nights

The main door to the room had a massive gap on the bottom and lower side. You could literally see the carpet outside. Aside from being a bit scary, it also let in a lot of hallway noise. We were next to the elevator, so we kept getting woken up. The breakfast was nice with plenty of hot options and waffle maker. Would stay again of given a room at the end of a hall. The kitchenette is nice and the bathrooms are modern.

8

KEVIN

Aug 19, 2025

·

Stayed 3 nights

I LIKED THE KICTHEN BUT THE BATHROOM WAS TERRIBLY SMALL

10

Kaila

Mar 3, 2025

·

Stayed 1 night

Rooms were very nice. Great for a family with 2 separate living spaces and a full kitchen! Will book again. Nice for extended stays.

8

Kevin

Jan 3, 2026

·

Stayed 4 nights

The hotel is getting a touch dated but overall was a good choice. The pool hours end at 10 PM (too early). The beds are listed as “double” but seem small even for a double. The suites are nice and very well equipped. The staff was alright but not very communicative.

10

Judith

Apr 2, 2025

·

Stayed 5 nights

We love Staybridge. The rooms and comfort are great - new, modern, pleasant decor, comfortable bed. TV great but doesn't have Netflix option. Shower great but I miss the days when hotels had tubs (not accessible type). We usually stay for nearly a week so having the separate bedroom option is appreciated. Love having the kitchen peninsula. Dining area is a little garishly bright. But overall, well done!

8

Sean

Apr 17, 2024

·

Stayed 1 night

The room was a decent size with a large sofa. The problem was the thermostat in the room was purely decorative as it didn’t matter how low I set it the room stayed a constant warm temperature. The hot tub was great but the pool was cold. Breakfast left a lot to be desired. There is also a lot of road construction in the area and Waze sent me into a few road closures.

8

Vicki

May 20, 2025

·

Stayed 1 night

Nice rooms. Biggest drawback is no place to put luggage but the floor. If bedroom TV was wall-mounted, then the top of dresser would be more usable or they could offer luggage racks.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, including quick room changes and support during extended stays. Complaints mention occasional rudeness (often at breakfast), slow responses to problems, and confusing or early charges/authorizations.

Related guest reviews

10

Winny

Jul 21, 2024

·

Stayed 3 nights

We enjoyed our stay, very clean, great customer service and very kind especially Daniel. Would definitely recommend and come back.

10

Michael

Jul 26, 2025

·

Stayed 3 nights

I stayed over the course of two weeks, and the front desk was so helpful each time I had to re-book to extend. The front desk staff went out of their way to accommodate me. Nice room, quiet and clean. Comfy bed, nice sheets and 4 hove pillows on each bed with varying softnesses. Great water pressure in the shower. Used the laundry (free) which was so convenient. Breakfast was great, lots of choices. Fresh fruit, and 3 different types of hot coffees! It truly felt like a home away from home.

2

Kimbra

Apr 3, 2024

·

Stayed 2 nights

The manager that was on staff was very dismissive . I had made request prior to booking and they were not honored . The manager stated that this was because I booked through a 3 rd party . There was a lot going on in the halls, the pool was closed,the elevator barely worked . This stay was a disgrace to the Hilton name . I was very dissatisfied and disappointed. There was one staff that went above and beyond to rectify the situation even when the manager wouldn’t.

8

Chilah

Jul 28, 2025

·

Stayed 7 nights

First this hotel need to be up front. They state that your card is "authorized" for your stay. An authorization is a dollar to make sure funds are in the account. This place CHARGES your card the entire amount of your stay. So if you decide to pay for your stay with cash or another card, the card that was "authorized" won't clear up to ten business days. I get that there are dishonest people out there but being charged in full on day 1 is not ok. I was also PREcharged over $300 of the quoted price but the desk clerk doesn't know how that happened. The room and amenities are nice. I like how there are dishes provided in the room. I really wanted to bbq, i just ran out of time. Breakfast in the morning was nice however the breakfast attendees need to learn how to talk to guest. My son was snapped at because he used a waffle maker that was out of service and now she has to clean it. My son was devastated

6

Kaylea

Oct 31, 2024

·

Stayed 1 night

Front desk man was very rude

4

Chantee

Apr 1, 2024

·

Stayed 3 nights

Initial check was fine. My room was “ready” at check in. We switched rooms to be on the same floor as the rest of my family. The room we got was full of ants. We complained and they stated they would send a maintenance man to our room after an hour he never came. We went back to the front desk and they gave us a new room about an hour and a half later.

10

Angel

Jun 25, 2025

·

Stayed 6 nights

The service received from the staff was amazing. They go above and beyond to address individual guest needs.

10

joseph

Aug 30, 2025

·

Stayed 1 night

Checking in was very easy and pleasant the Emlyn at the front desk was more than helpful. It was nice to have good customer service. Highly recommend staying here.

10

William

Jul 8, 2024

·

Stayed 2 nights

Helpful staff, very clean and comfortable room and bed. Very, very nice.

10

Tammara

Sep 27, 2025

·

Stayed 3 nights

When we stay here we have always had good luck. When we checked in our first room had a really bad odor of pot and we were moved immediately to another room with no issues. We greatly appreciated it.

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Location

Convenient to Mall of America and major roads with easy access to dining and activities; area often feels safe and quiet. A few guests found access tricky due to nearby road construction.

Related guest reviews

10

Kathy

May 17, 2023

·

Stayed 1 night

Great location! Friendly helpful staff on check in. Happy hour was disappointing but we walked over to Hilton next door & enjoyed their bar specials. Breakfast was good although the breaded egg entre was weird.

10

Natasha

Nov 16, 2024

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Stayed 2 nights

Its was a safe quite area. Our room was nice and clean. The breakfast had a nice variety. The work out area was great and the pool and hot tub were nice.

10

Samantha

Dec 4, 2024

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Stayed 1 night

Absolutely love this hotel. We get the two bedroom suite when traveling with grandparents and the configuration is perfect. Spacious rooms, living area, kitchen, and bathrooms. Excellent hot breakfast. Free parking. Kid friendly! It’s easy to find, conveniently located just off interstate and close to bigger attractions. Staff is very friendly!

10

Katherine

Nov 13, 2024

·

Stayed 2 nights

Very nice and convienent location.

10

Heather

Jul 26, 2025

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Stayed 1 night

Great stay, property very clean, rooms super clean and comfortable and easy access to highway to get where you want to go. Would definitely stay here again if I come to MN

10

Jessy

May 22, 2025

·

Stayed 3 nights

super clean, very well maintained hotel, and the location were excellent, very close to everything, MOA

10

Anthony

Feb 12, 2025

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Stayed 7 nights

Ease of highway access dining options breakfast were available and enjoyable

10

Jen

Sep 22, 2025

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Stayed 2 nights

Had a great stay. Hotel was very clean and staff was friendly. Was close enough to the Mall of America without all the super busyness of being next to the mall. Breakfast was delicious and even better that it was included.

8

Erin

Sep 1, 2024

·

Stayed 1 night

This property is conveniently located, clean, and we loved having a kitchen and pull out in our one bedroom. Would definitely stay here again.

6

Matthew

Jun 6, 2024

·

Stayed 2 nights

The room was dirty, which put a damper on the experience. Also, although the place is right off the expressway, it's tricky to get to.. Nearby road construction could be a factor there.

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Dining

Breakfast is commonly described as good with decent variety, and some enjoyed the evening social on select nights. Others found options limited or inconsistent and reported brusque interactions from breakfast staff.

Related guest reviews

10

Nicole

Aug 15, 2025

·

Stayed 6 nights

Loved that they provided a full breakfast and 3 nights of a snack/dinner. Free use of washer and dryer’s 24hrs a day. Great pool and hot tub. The room was full equipped with everything that was needed for cooking. Availability to a grill and loved that I had an ice machine in my room. Definitely would stay at this hotel again

10

Celeste

Aug 25, 2025

·

Stayed 6 nights

A comfortable sleeping the breakfast was not good only one kitchen attendant and not a lot selections based staff were wonderful we had a good stay Thank you and blessings

8

Philip

Aug 27, 2024

·

Stayed 7 nights

We stayed a week and enjoyed our stay. The room was good and had no issues The pool, hot tub andc ree laundry were nice. The breakfast was very good and had a nice selection. The only exception to our stay were some staff at breakfast and social hour. They were not friendlly and seemed not engaged. It really shows that they don't enjoy their job which unfortunately reflects poorly on the hotel.

10

Michael

Jul 26, 2025

·

Stayed 3 nights

I stayed over the course of two weeks, and the front desk was so helpful each time I had to re-book to extend. The front desk staff went out of their way to accommodate me. Nice room, quiet and clean. Comfy bed, nice sheets and 4 hove pillows on each bed with varying softnesses. Great water pressure in the shower. Used the laundry (free) which was so convenient. Breakfast was great, lots of choices. Fresh fruit, and 3 different types of hot coffees! It truly felt like a home away from home.

8

Cassie

Apr 19, 2025

·

Stayed 3 nights

Not a lot of breakfast options

10

Reaca

Jul 19, 2024

·

Stayed 2 nights

We loved our stay here! Only issue was being treated rudely during breakfast when one of us couldn’t find the silverware. They snapped at us like we should have already known.

10

Mandi

Sep 21, 2025

·

Stayed 2 nights

Clean rooms, friendly staff. Great breakfast with lots of options!

10

DeAndra

Feb 2, 2025

·

Stayed 2 nights

It was a great stay! Barbara food service was so kind to me and my kids! Breakfast was amazing! I love the valentines decoration. Kathy at the front desk thank you for your kindness!!

10

Jen

Sep 22, 2025

·

Stayed 2 nights

Had a great stay. Hotel was very clean and staff was friendly. Was close enough to the Mall of America without all the super busyness of being next to the mall. Breakfast was delicious and even better that it was included.

10

Wendy

Jun 1, 2025

·

Stayed 1 night

Amazing breakfast buffet!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$130
February	$134
March	$128
April	$130
May	$154
June	$185
July	$208
August	$155
September	$166
October	$143
November	$130
December	$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $149	19 $191
20 $121	21 $128	22 $295	23 $261	24 $132	25 $118	26 $118
27 $107	28 $111	29 $135	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $118	3 $118
4 $107	5 $111	6 $121	7 $114	8 $114	9 $128	10 $135
11 $128	12 $111	13 $114	14 $111	15 $107	16 $125	17 $138
18 $118	19 $111	20 $114	21 $118	22 $107	23 $135	24 $149
25 $121	26 $107	27 $126	28 $114	29 $127	30 $128	31 $125

Staybridge Suites Minneapolis-Bloomington by IHG

Prices for Staybridge Suites Minneapolis-Bloomington by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Mobility Accessible (Communication, Mobility)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Communication)

Suite, 2 Bedrooms

Suite, 1 Bedroom

Studio Suite

Studio Suite, 1 Queen Bed, Accessible Bathtub (Comm, Mobility, Accessible Tub)

Studio Suite, 1 Queen Bed with Sofa Bed, Kitchen

Suite

Suite, 2 Bedrooms, Accessible (Communication Accessible)

Guest reviews of Staybridge Suites Minneapolis-Bloomington by IHG

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What guests think

Property Policies

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