Holiday Inn Norwich by IHG

Overall it was a good stay. They had a shuttle that went back and forth to Mohegan Sun which was very helpful. Staff was very friendly and helpful. The only two things that weren’t great was the pool was pretty chilly even once you were in it for awhile. And the elevator was frustrating because one of the two weren’t working and the one that was took FOREVER!!!!

Elevator was broke and dead worms in the stairs

We booked strictly to use pool. Apparently days before during February vaca someone broke the pool. Disappointed. But got a free breakfast out of it. Breakfast was very very simple.. not worth it in my opinion.

I was very disappointed the fitness center didn’t have the two treadmills that were in their pictures advertised. It is unfortunate since the hotel is conveniently located by the casinos

They said there was a complimentary shuttle to the casino..well only weekends..Ruined my birthday. Only booked there because of shuttle. Disappointed with expedia. IGH staff were great!

My co-workers and I stayed here for a show for work that was at the Mohegan Sun resort. Since that was full, we found the Holiday Inn which is close to the Mohegan Sun and looked nice/decent online. The pictures are very misleading. The outside and inside needs major updating. The lobby and furniture needs updating/replacing and the rooms need updating and more lighting. The rooms are super dark and lack any sort of character and charm. My Co-workers room smelled like cigarettes and had hair in the bathtub. And lastly, there are NO treadmills in the very small dingy workout room. Pictures show a much nicer gym with treadmills. Overall, for being so close to the Mohegan Sun, this hotel needs updated amenities and a face lift! Matt at the front desk was great though and accommodating and knew our names!

Honestly, not enough parking spaces. We left to go to concert after checking in and when we got back we had to park across the street in a park and ride.

The place is just run down and needs a renovation. Drapery was not hung properly. Bathroom was a shoe box. Only 1 out of 2 elevators were working. Staff was friendly.

The shuttle to the casino only runs certain days, we were looking forward to having that option as we were there to attend a game and had to uber instead.

The staff was okay, preoccupied with each other rather than us checking in. Once entering the room it seemed nice, no smell or anything of that nature. Went into the bathroom and needed to clean the shower head, as it was covered with black gunk. The pool was closed suddenly without notice. The towels in our room were dirty and one of them was stained with blood

Room smelled musty. The tub was gross, hair in the drain, rust and paint chipped around the drain. Overall dirty. We didn't use the shower for this reason. One elevator door was not closing properly. Told the front desk, she said it has to be reset.

Used to stay here all the time and it was clean, bright and fresh. This time it was dirty, smelled horrible and hot!

Old dried up blood stain on mattress, door was damaged as if someone tried to knock it in or pried it open. When I went down to the front desk to change my room I noticed a dead cockroach right at the edge of the check in table/booth I am not sure what to call it. The room they moved us to was better, meaning no blood or broken doors but at that point the standard was on the floor.

The bathroom ceiling had mold where there was brown stains on the ceiling. There were a few cracks on the bathroom wall . Too many people smoking at the entrance of the hotel being that it is a non- smoking hotel.🙄 No water bottles in the room. Not enough of outside parking spaces.

There was no soap, shampoo or conditioner. The pool area was dirty and very cold. The room was not clean, the bed was not done nicely, and the bathroom was stingy.

Well, whenever I arrived at the hotel to check in, there was no attendant waited for about 15-20 minutes. Walk back outside parked my car grabbed all my luggage. Walked back inside and waited another 5 to 10 minutes for the attendant to finally come back down supposedly the sixth floor to check into my room and the bathroom was dirty. Very wasn’t clean very well. Not the best experience I’ve had at this hotel.

Our stay here was terrible. We stayed here for our daughter’s dance nationals. We checked in one of the elevators were down. We had to wait at least 5 minutes everytime we needed to use it a couple times we almost waited 10 minutes to be able to get to our room on the 4th floor. The hallways smelled terrible and were extremely muggy. We went to use the vending machine to get ice and the smell was terrible the trash was over flowing and all over the floor. Conditioner in our room had 3 pumps left in it which was not enough for our family of 4 thank god we traveled with my sister also in another room and she brought her own. Our shower was disgusting, it was chipped all over, moldy and rusty. Went to use the pool and they had no towel left on the towel rack in the pool area. Husband went to go ask the front desk and we were told they didn’t have any and that they were short staffed in housekeeping and behind due to this in laundry so they do not have any towels. This is concerning. As a family of 4 if I didn’t have my own towels and had to use my shower towels what would we have used the other nights we were there to shower? Also concerning are our sheets clean if your so behind? Needless to say we stripped our beds and the kids slept on there throw blankets from home and my husband and I slept very uncomfortably with just a sheet. Overall awful sleep for 2 nights and awful experience.

It is 3AM and I am unable to sleep because of the lack of Air conditioning in the room. Let me start with the check in. Derek was excellent- he was the only great part of this experience. He was friendly and welcoming. The check in process was fabulous. We ate dinner at the restaurant. As we entered, there was no one to greet us so after pacing around, we inquired from others at the restaurant on the process and was told to seat ourselves. There was only one employee who was in the restaurant. Poor thing. She was a bartender, a waitress, a cleaner, a server, a hostess . . . She had to do it all. This review isn’t based on the employee but the brand- the hotel and it's management. Cutting corners will destroy a good name brand hotel and this experience shows that. We waited 40 minutes+ to be served.Food was mediocre. Price was good and portion size was big. As we walked into the hallway into our room, the smell of musty, sweaty odor penetrated through every wall in the hotel. There was a lack of air conditioning throughout the hotel- my guess was management was cutting costs. No bottled water- just a plastic dispenser with ice and cups in the lobby for thirsty guests. Water tasted weird. Solution- maybe a vending machine or 2? Or- if management is cutting cost they may not want vending machines to add to their electric bill 🙄 I can't sleep 😕 😫 It's too hot. I have always trusted holiday inn but I will never visit this location again. Read the reviews before you do

Bathroom counter had dust accumulated and napkin holder was empty. Looks like just the towels replaced in the bathroom and not cleaned.

The staff was okay, preoccupied with each other rather than us checking in. Once entering the room it seemed nice, no smell or anything of that nature. Went into the bathroom and needed to clean the shower head, as it was covered with black gunk. The pool was closed suddenly without notice. The towels in our room were dirty and one of them was stained with blood

Pros-Nice staff, convenient check-in and check-out. Cons-bed felt like sleeping on plywood, gross shower.

The room was ok, it needs some updating and repairs, e.g. the sockets don't hold the plugs tightly and they can fall out. The bathroom is in poor condition. There is no exhaust fan, it's the size of a closet, and badly in need of repairs and updates. For instance, the hook on the back of the door is missing, but the mount was left behind. Overall, its very dated and in poor condition; see pictures.

This property is convenient for travel. The room was outdated and felt dirty and old. The bathroom also needs updating. The TV's plug and wire were across the room to an outlet and the TV did not turn on with the remote control. We were disappointed in this Holiday Inn.

The largest room I have ever stayed in! I was disappointed that there were no premium tv channels offered.

This hotel is 'plain vanilla'. The room was large, however the bathroom was tiny. It was comfortable and clean

Great . Room was huge

Room had a bad musty smell, bed was extremely hard felt like I was sleeping on a headboard

Rooms are outdated. Dark, poor lighting, old bathroom amenities.

Outdated, cracked tub. Noisy heater/air conditioner. Not enough parking when returning from casino.

Room smelled musty. Had to get moved to another room because AC wasn’t working. Room was a good size and I thought the beds were comfortable. For the price we paid (over $250) I will travel a little further for a nicer place next time

Everything was great. All the employees were very helpful. The room was cleaned. We ate breakfast in dining room everything was delicious. The waitress was always pleasant and helpful.

Staff was helpful with local info, place was quiet great sleep .

We were 1st given a non-smoking room that stank of cigarettes. When we went back to front desk and complained the clerk immediately gave us another, bigger and better room. Great customer service!

Waiting 2 1/2 hours to check in our room after check in time. Front desk staff was very rude!

Horrible Hotel, Horrible Customer Service, Poor Hotel Condition, Leaking Sink, Poor Maintenance Response, Horrible, Non-existent Management.

Reserved 2 queen bed rooms for 1 night for myself my wife and brother and his girlfriend. Check in was said to be at 4 pm. We showed up at a little after 5 to a lobby filled with people who did not seem happy. When we went to check in there were 2 young boys using a pencil and paper to check guests in as they came. We were at that moment advised that our rooms wouldn’t be ready for another 2-2.5 hours there were 27 guests ahead of us waiting!! They claimed that they didn’t have clean rooms ready and they were behind schedule. I should have listened to my gut and left instantly to another hotel but decided to see how long it really would be maybe it would move quickly. I was wrong after 1.5 hours and multiple conversations w the check in guy he was finally able to give us one of the two room key, we proceeded up to the room already frustrated, angry, hungry and in a terrible mood. We swiped the card key which turned green and opened the door to find the room filled with another persons luggage!!! They gave us a room with people already in it! This was the final straw I went downstairs and asked for the manager who quickly showed her face from a back room after hearing my voice. She didn’t understand how this happened and gave every excuse in the book! I told her she needs to get her shift together and to be out here helping the front desk boys not in the back BSing w cleaning crew who should have been cleaning rooms! This was the absolute worst experience I have ever had!!!!

This Holiday Inn was horrible. The staff gave our room reservation away with no apologies and no help with solving the issue. We will NEVER be staying here ever again and I caution you to do the same.

Right from the start, you couldn’t ask for more. Got there early, at 12. Check in supposed to be 4, got a room early so we didn’t have to come back early just to check in and leave again, it was really appreciated, thanks so be much for working with us

2 weeks later im still fighting for my security deposit back. Called twice. They kept telling me its my bank (and it wasnt). Third time i reached out and i get some case number and a promise someone will reach out in 24-48 hrs. Theyre making this way too hard.

Got her after 5 pm and was unable to check in as our room was not ready. I have stayed here in the past and have never had an issue. Waited over 2 hour for the room to be ready

Good location for Mohegan Sun and has a shuttle to the casino on Fridays and Saturdays. Restaurants and bar are on premises.

The location is excellent. Close to Mohegan sun and foxwooods.

Close to the casino

The property has no security camera,qhich is no good!!

Great location

The bathroom ceiling had mold where there was brown stains on the ceiling. There were a few cracks on the bathroom wall . Too many people smoking at the entrance of the hotel being that it is a non- smoking hotel.🙄 No water bottles in the room. Not enough of outside parking spaces.

Great location with shuttle to casino. Attended a concert on night 2. Bar & restaurant staff was great! Hotel is older but room was big & clean. Felt a bit stuffy as no air was circulating prior to our arrival.

The property was easily accessible from the major highways

Outdated, cracked tub. Noisy heater/air conditioner. Not enough parking when returning from casino.

This hotel is located moments to Mohegan Sun Casino, you can choose to drive yourself the 2 miles or use the convenient shuttle the hotel has to offer. Parking was no issue for a Saturday night in the hotel. Located close to food and Walmart is less than a mile away if you forget any essentials

Everything was great. All the employees were very helpful. The room was cleaned. We ate breakfast in dining room everything was delicious. The waitress was always pleasant and helpful.

Restaurant breakfast was delicious.

Quick check-in, comfortable room, small bathroom, good service in the bar/restaurant

Great customer service, fast check-in, warm pool great food at scorzz!!

Clean hotel, stayed there with a a family and felt very safe. The breakfast was disappointing, yucky food and full of flies!!

Heat or A/C didn’t work. Mini Fridge not plugged in. VERY small bathroom. Bar closed early. No Smart TV. Free Shuttle until 2am was nice, but the driver illegally packs you in with people sitting on laps.

Great hotel. Amazing dinner and drinks in the bar

All employees I encountered were very nice and helpful. Had breakfast at there restaurant and it was reasonable price and tasted good.

Check in and out was quick and easy. The front desk manager was very sweet and helpful. The bed was amazingly comfortable, the room was clean and had a balcony which was a nice touch. Ate at the restaurant and the food was great, the bartender/waitress was sweet and man could she make a drink lol. If my husband hadn’t been burned at work we would have utilized the pool! We are very happy with our stay and should we come back to the area we will check in here again!

Food stops at 9. So if u don’t get there early