Comfort Suites Portland Southwest

We rarely leave negative reviews, but our stay at Comfort Suites Portland Southwest raised serious safety concerns that other travelers should be aware of. The lock on our room door malfunctioned to the point that the door could be pushed open from the outside even when it appeared secured. We have video documentation of the issue. Traveling with our 2-year-old child, this situation made us feel unsafe and extremely uncomfortable. We immediately reported the problem to hotel management. Staff acknowledged the issue but told us the lock could not be repaired and that no alternate rooms were available because the property was fully booked. We were left with no reasonable solution despite the obvious security risk. What is most disappointing is the hotel’s unwillingness afterward to take responsibility or provide a full refund. We worked through Hotels.com, and while they provided a small goodwill credit, the property itself declined to make us whole despite the documented safety issue. Maintenance problems can happen anywhere. However, failing to properly address a serious room security concern and expecting guests to absorb the full cost is, in our view, unconscionable. We encourage travelers to use caution when considering this property. Guest safety, security, and accountability should always come first.

It was just okay. Ingress/egress is difficult. Breakfast wasn’t anything special. It’s a little rundown, but not too dirty. I booked it because of the pool/spa and was informed that it was not available when we arrived. I asked for a discount and they offered to cancel my reservation.

Pool out of order when we arrived (we booked partly because of the pool) Not clean pool (gum stuck in carpet, etc) Completely run down / dilapidated (broken furniture, no screen in windows, walls/doors ripped up, etc.) Staff - very unhelpful, not even at desk when needed We also had people in the room above us running, jumping and slamming doors from 9:30pm-2:30am. We complained and the staff did nothing. We got almost no sleep which really ruined our trip. Between the noise and the general state of the place we almost opted to sleep in the car! We were booked here two nights but left first thing in the morning after the second night. The front desk was not helpful about getting us a refund because we booked through hotels.com, and so far hotels.com (after more than hour with them on the phone) has not been helpful because supposedly they can’t reach anyone at the hotel property. In 40 years of travel the worst experience!

The room was comfortable and the staff very friendly. It's out of the way, but still convenient to stores and restaurants if you're driving.

Our stay was fine. Things could be a little more taken care of but it was clean and the breakfast was fine. I thought it was in a great location.